Wow, Ms. Irene Duran was the best experience Ive ever had during any interaction with a service event (or any dealership interaction). And thats saying something because Peltier Nissan in Tyler ranks at the very top of my list of pleasant service experiences. She provided very timely updates on the progress and process and even went over the confirmation steps to visually approve the services before I left. All done with the utmost professionalism and with a very warm and friendly personality.Promote this lady so that she can teach others how to ensure customer loyalty!

Check-up and oil change performed. recommended tire alignment on rear tires, i asked how much? quoted $149.95, I thought this was extremely high, so called a garage in Palestine and was told their price for alignment on ALL 4 tires was $79.95!!!!!!! you need to lower prices for me to have ANY `services done at your Tyler,Tx. location.

I had a great experience. Jordan (I think was what her name was) was very friendly and the technicians were quick and thorough. Plus the complementary wash that was included was better than it has been in the past. So great job!

We are so happy with our purchase! We worked with Jarvis Big Tex Cofer. He was professional and easy to talk to and work with! THANK YOU JARVIS! We love our pre-owned 2017 Dodge Grand Caravan!

They are so nice and so helpful. I would recommend them to anyone looking for a car or a great mechanical shop.

Nissan service is where i go for the maintenance package oil change/tire rotation that i bought as an add on purchase when i got my 2019 Titan XD. To know the regular maintenance will always be taken care of until my note is paid helps me to get regular oil changes, instead of pushing it back, as i used to do. They were a lot more crowded in mid-September than I wouldve preferred, but i wont complain as the service was exceptional.

They never answer the phone. I guess they dont want to stay in business.

If you’re in Longview, make that drive to Tyler so you don’t have to deal with Patterson! Peltier is the BEST!

I had my 2019 Altma towed there after being broke down in Palestine in front of a gas pump. I have my text messages from my advisor telling me after they charged the battery it was fine but they kept my car for three days because the battery had not been charging right for a long time. No one could answer me when I asked what was draining the battery? I asked for the service manager to call me. Steve never did. When I called and finally got to ask him he said he had seen all my messages to call me. Then said nothings wrong with the car and to call Nissan road asst if I break down again. Don’t think a 2019 with 25000 miles not turning over and the dash lights going crazy is a fluke but no one there can return a call or explain. Just said tow it again if it does it again. Never been treated so disrespectful and take days without a car to tell me nothings wrong with it.

The service advisor was absolutely great! She took care of my requests and needs. She was very pleasant and friendly. She knew her job quiet well. The service guy did a great job letting me know exactly what needed to be done to my car and even found the underneath cover missing several screws. I’m really thankful for that. His video was great! The whole service department was very tentative to me by asking if I needed anything or if they could help me while I was waiting for my service advice to get back to me. I’m very impressed with your service department! Excellent job!

I only return to Peltier Nissan for oil change services until I am able to get rid of the car. I will not purchase another vehicle here. They have robbed me of thousands of dollars with no solution to the initial problem. My car has become a lemon due to them.

Rob was absolutely amazing! He made the whole experience easy and quick. Definitely 10 outta 10

Our salesman, Phillip Cooper, did a great job. Perfect mix of personality and knowledge to be very successful for Peltier!

Kendrick Price is excellent at his job. He made buying a car a wonderful experience! Best in service, kindness, is super knowledgeable of product, and exhibited good old southern hospitality at its finest!!!In all sincerity, Thank you, Kendrick. ☆☆☆☆☆☆☆☆☆☆

I appreciate all my questions being answered before getting started and Amber being upfront on how the process would work. She was readily available and willing to accommodate me in any way I needed. Kudos to her!

Mitchell never disappoints when we’re there. He always goes above and beyond to make sure we get the best care and I really appreciate that. He’s the best!

Jeff Nash, the General Manager is the best. Steve Voight in Service, superb. Honest car dealer. It is possible! Thank you, Lucille!!!!

Felt pressured, rushed and bombarded with maintenance suggestions that supposedly needed to be performed on my vehicle! Went in for simple oil change. Walked out paying 259.00 for services I probably didn’t need and suggestions for another 600.09 worth!

Super friendly staff. Easy to make a deal with, especially in these weird Covid19 times!Thank you, Kendrick!

Mitchell Orr was my Service Advisor and did a great job in keeping me informed of the inspection and installation of the lights

First time there very good service better than Patterson Nissan in Longview Texas

My ac wasnt working. After being checked out,it was a compressor. Thank God for our extended warranty. I only had to pay my deductible and it was fixed. Thank you to everyone who worked on my car. The ac is working better than it was when we first got it,and they cleaned the car also!!!

It was an excellent experience for being my first time. Everyone was polite and courteous. Charity Tant was the sweetest and I loved her customer service. She made sure I was comfortable and making sure that I was ok while waiting on my oil change. She let me know of all the services that was available. And she also went out her way to make me feel comfortable and important as a customer. That really made my day and her smile is contagious. On my future services I would like to have her as my customer service rep if she is available.

We had an exceptional experience. Both Chris and Marc were friendly, accommodating, and knowledgeable. We have already recommended both of them and Peltier Nissan to several friends. We intend to keep our Nissan for a long time, but whatever we buy next will definitely be from Peltier Nissan.

I had a very positive experience with this dealership. Quick, kind and professional service. Anthony was the gentleman who helped me. He was so helpful and professional. He took the time to explain everything and answer all of my questions/concerns (especially concerns about costs). He also broke down essential repairs vs non essential. The reviews don’t lie. I’m happy with my experience so far!

Amber was awesome and helpful, went out of her way to make my visit quick and uneventful. Arranged for shuttle service and made check in and check out easy despite being busy. She also did everything with a smile.

This was the absolute best buying experience. I highly recommend this business. Great prices and the staff is nice. Me and my wife purchased from Chris Lux, great guy. Will definitely be going back for our next purchase. Dont even waste your time at another dealership. If this place dont have or cant locate what youre looking for then trust me you dont want it.

I had routine service done along with state inspection. The employees were very friendly and I was kept informed on the work being done. The work was completed in a reasonable amount of time. Great experience.

Just skip this place and go down the road to Classic Toyota or JOD Honda. Youre welcome

It was a very super quick and non-stressful experience will definitely be coming back again! Everyone was nice and Chris our salesman was phenomenal!!

My salesperson was Kendrick Price and he was wonderful! He made suggestions based on my car shopping priorities.Kendrick is very knowledgeable and professional. He really impressed me by taking the time to give me a tour of the entire facility, making sure I knew about all of the services Peltier provides to their customers. Im happy with my new car and I feel I made the best choice to shop Peltier Nissan!

This was our Second vehicle from here. Our sales professional Christian was AWESOME !! He asked those questions that saved a lot of time. He was friendly and well mannered. He was not aggressive or overbearing. I appreciated him a lot, In fact I might offer him a job !!!!

I made an appointment. They got me in and out in a timely manner. The customer service was excellent.

Ordered New Tires online from Peltier and made the appointment. Got me right in. Also had an alignment done and a state inspection. Very good service

Knowledgeable, efficient, friendly, & helpful customer service. Waiting area was clean and comfortable. All in all a pleasant experience.

Morgan M made this the easiest car purchase I have ever had!! Thank you for dedicated workers who respond and are attentive to needs!!

Great experience. Staff is friendly & anxious to please.We had an issue after our purchase, but the staff worked with us to come up with a solution.

These people played me 3 times. I wanted to get my AC fixed and they told me it was $2900! Plus they charged me $199 for a diagnosis when I called up there they said it was only $189. And the other times they said I needed some fluids in my car, I went to go buy it at auto parts and told them to help me and they said it was already full😤. I would not recommend this place to nobody, they just try to squeeze money out of you and its not right! Terrible place.

Jeff was professional and efficient. We appreciate his attentiveness.

I worked with Mitchell on my car situation.He (and everyone who worked on my vehicle) went above & beyond to make this crummy situation as best as it could.Promote Mitchell!

I have purchased 2 vehicles from Peltier Nissan & always have the most positive experience! I love my 2021 Rogue & any time I need a service done, I always request Stevie Gilliland as my techinician. I would definitely recommend Peltier Nissan to my friends and family.

This place is too pushy. I didn’t want my credit ran and they just kept pushing. Went down the road and got what I wanted.

Wish I could have seen a statement of the Nissan Financing options. I received only the one offer from BBVA Compass Bank. I already finance from Nissan and would have like to have a printed offer. Right now they are advertising low interest rates. I believe that the finance department didnt give me anything in writing and their word was right now they are like 4.9%. This didnt sit right with me later as a commercial was advertising much lower than that. I have good credit and as such would have preferred a print out of the rates available. The staff was friendly and courteous with a clean facility and I definitely trust them to do the service work.

I purchased a car from these shady individuals and now regret it. I purchased the service contract and before it was up the car was totaled. They immediately tried to sell me a car using the remainder of the service contract, but when I looked at the numbers- it was NOT included. I decided to purchase another vehicle from a MORE reputable dealer and requested a refund from Peltier. They have not returned calls or mailed the check regardless of receiving a certified proof of payoff, and odometer statement. I would recommend avoiding Peltier and their affiliates.

The service department is very slow. However Leslie was fantastic as a service advisor she is spot on, very pleasant and helpful!!!!!! They have greatly improved ☺️

My girlfriend and I just bought our first car with Peltier Nissan! Kendrick Price was our sales consultant and he was the best! Very personable, friendly, and genuine. He made our first purchase smooth and painless! I absolutely recommend requesting him if you ever find yourself at Peltier Nissan in Tyler!

Robert Adkison was amazing. He is the guy to go to to get your new vehicle. First class all the way.

The service department is the best department there ever was. That is the only reason why we keep buying cars from them.

Super fast! Love the workers and the advisors were spectacular! Would recommend to anyone to come and get your car serviced at Peltier Nissan!!

Have purchased my last two vehicles here. Fast, courteous maintenence service every time.

Had 2 recalls. Fixed quickly. I was kept informed during the process.

The service guys were awesome. Jeff was on it. Any question or concern I had he stopped whatever he was doing just to help me.

Fast and easy online car buying process thru capital one, all the employees were very kind and helpfulOur salesman Kendrick went above and beyond to help me and my wife, was done all over the phone and truck was ready to sign off on and be picked up by the time I got off workThank you thats real southern hospitality!

The service provider was very polite. The building and the cars look nice.... But thats the end of the good. Personally, I will never own another Nissan. Most stuff requires the dealership to fix (expensive) when every other car Ive owned Ive been able to repair myself.

Oil change, tire rotation. I made an appointment. It was done quickly.

Everything was perfect. My salesperson was the best I’ve ever had. The financial person was great. Plus I love my car.

Rob the Internet manager was awesome. He had the KEYS for the NV & Versa ready when we arrived. He told us everything about the vehicles leaving nothing out. Great test drive route. Ask for him he is in the pictures.

Very accommodating, very friendly and went out of their way to save me money along with providing me great service! Dwayne was very helpful and accommodating and he provided the best service Ive experienced by going above and beyond to assure I was happy. Thanks Dwayne!

Came looking for a car and was greeted by a younger salesman. The young man reeked of marijuana and used profanity in almost every sentence! Very unprofessional and overall just a turn off for my family. We went down the street to Patterson however and a gentleman named Clay got us in a car ASAP with no hassle and best of all- no marijuana stinch!

Great experience. Highly recommend

They answered my questions. Im a Nissan owner for the first time and they were helpful in getting me acquainted with the Nissan vehicle.

I bought my Nissan Titan two years ago and have accumulated many miles due to work. I have come here for every service and a few minor warranty fixes (nothing mechanical) just normal wear and tear. The shop is always on top of everything. Amber, Erica, and Steve And the rest of the team always greet me with a smile, and Amber has always done a fantastic job of letting me know when parts come in if they don’t have them as well as informing what is going on throughout the process. I would 10/10 recommend these guys for any service needed.

Thank you to Colton Heath, Internet Sales Consultant with Peltier Nissan in Tyler, Texas! Everything was ready when I arrived at the dealership and all I had to do was test drive my brand new 2021 Altima and sign paperwork. Mr. Heath had everything taken care of before I arrived. I was only there less than 30 minutes before driving off in my new vehicle.Mr. Heath is very professional and knowledgeable of the vehicles and features. He explained everything in detail and I really appreciate this young man!Thank you so much Mr. Heath!- Starla Lattaro

Morgan is incredible! I cannot praise her enough. What an asset to this company, and extremely knowledgeable. She was so helpful throughout the entire buying process, made this experience a complete success!

Did a good job of getting me in and out since I had to wait at dealership.

I had a great experience with peltier customer service

Excellent service, very good and professional attention.. Our car had a perfect maintenance.

Update: THEY DID NOT CALL MY HUSBAND! I let him know that they responded to the review so he called and asked why they said they offered a rental knowing good and well they had no intentions of giving a rental since he has to be in West Texas. This issue was not resolved.Let me start by saying sales was amazing! The process of buying our Nissan Titan was easy and fast. Now let me say what the one star is for. I will never I repeat never use the service department at this location again. I scheduled an appointment well in advance for my husbands truck that we just bought a couple months ago. The passenger front window will not roll down! Its covered under warranty! I scheduled that appointment for them to fix it when he came in for days off. They knew he only had a few days at home. We dropped it off Saturday they said it was an exposed wire and they fixed it the window was operational but then we got a text saying that it needed an alignment and a new air filter so we agreed to that. They told us we could pick up the truck Tuesday. We went to pick up the truck and we were leaving Tyler when he noticed that the window will still not roll down. We live over an hour away from this location. I called back up there and told them that the window was still broke and the way the guy talked to me was as if we did something wrong. He told me that the window did get fixed he didnt know what happened in between the time of them fixing it and us taking it. I can tell you it was not fixed now the whole panel will not work on that door. The window will not roll down you cannot lock the doors on that side. they wanted us to turn around and bring the vehicle back and drop it off again knowing that my husband had to leave early the next morning. But yet supposedly they got the work done that required us paying money (the air filter in the alignment). I will never use the service department again!!!! Oh and the free car wash and vacuum is a joke. There was dirt still on the windows stuff was moved around in the truck like phone chargers. There was still dirt and grass in the floorboards. There was also dried white wax all over the hood of the truck.

Go see Rob and Morgan. Both are down to earth and friendly people. I went into the dealership with skepticism and expected an all day haggle over pricing. They gave me a great price on the used truck and didn’t try to beat me up on the trade in. I was into finance in a flash and out. I have NEVER bought a vehicle this fast and so smoothly. Forget driving to the DFW area for the so called better deals, Peltier has my business from now on.12-05-20 UPDATE: Less than a week after my purchase, the dealership installed my tags today. This place is on the ball. Thanks again for all your help and for making this a stress free purchase. Rob and Morgan Rock !

Good job not to bad on the wait time. Always friendly staff.thank you

Morgan was very professional and knowledgeable about the vehicles.She is a positive, friendly and polite.Would highly recommend her to others.

Jordan was great in getting me taken care of.

Our service advisor, Amber Comey, is always so pleasant and courteous. We appreciate her professionalism and friendly manner. Also, the waiting area at the dealership is always clean and comfortable.

Easiest vehicle I’ve ever bought. Delivered to me which saved me a ton of time!

Colton Heath is the best, highly recommend him if your looking to buy a car! Will be back!

I got my first oil change done yesterday and the service department is amazing!! By far the best I’ve ever dealt with! Sales is also great! Really enjoying my 2020 Nissan Rouge! They will forever have my business.

Was great as always . The people was awesome .

I absolutely love the people in the service department at this dealership. Not only did I not purchased my vehicle here, but I don’t even have a Nissan! Lol I choose to come here because the people that work in this department are always exceptionally friendly and are not pushy. As a person who is not so knowledgeable with this sort of stuff it’s nice to feel like you can trust the advice that you get. I’m getting ready to purchase a new vehicle and will probably choose this dealership based solely upon the service department.

Amy was awesome. She is very courteous and attentive. The staff at Peltier have always been exceptional.

She was absolutely great! She made sure we received prompt customer service and that we were comfortable while we waited. She checked to see if we needed anything or had any questions. She even followed up with us after the storm when we returned home. That was so kind! We had to evacuate because a hurricane was headed towards our area and we use the nearest Nissan! What a great employee to go above and beyond!

Great buying experience. Robert Adkison made the whole transaction smooth and easy. This is the 4th vehicle I have leased from Nissan and I keep coming back because of Robert and his professionalism.

Clark Gebel is a great salesman and got my fiancé and I two new cars in the span of three days. Couldn’t be happier with our purchases and highly recommend working with Clark.

Our salesman, Pete Guzman, could not have been any better. He was friendly, polite, knowledgeable, accommodating and very helpful. Worked hard at finding me the features I wanted. Customer service at its best! We love our new Murano. Tour of service dept was nice. Hoping the service after the sales is as good as sales process. Five out of five stars to Pete and Peltier Nissan.

Had to take my new vehicle for its first service work. Was thankful for the reassurance that it was free (because it was part of my payment plan). They let me know when I arrived it would take 45 minutes to an hour, which was fine because I had stuff to keep me busy. The waiting lobby has free water and snacks so thats nice! The service work was very well done and they even washed my car for free!

Amy is amazing took great care of me even though it took all day with my car the staff is friendly and keeps you up to speed with whats going on.

Clark was really helpful and explained everything in detail. Even took the time to meet with my family and ease some of their concerns!

Was quoted $775 for a repair. Brought my truck in For my scheduled appointment and was immediately given 3 higher quotes that didn’t even include the repair I needed. Was told I would Receive an accurate quote the next morning, a week passed before I got the quote. I was then quoted nearly $4000. Then $2300. Then when I said I would just come get my truck I was given a quote of $1300. Picked up my truck, took it to another shop and got the work done for $700.

My experience was no pressure, an extreme pleasure to work with Colton and the turn around time from beginning to end of the purchase surpassed my expectations. This was the best experience purchasing a car. Thank you Colton!!

Amy was great. Kept us updated through the entire process. Process was fairly painless.

My husband and I went to see if they could give us a better deal on a car and they have not called us back with an answer. The person that helped us was nice and courteous.

Just had a great experience at Peltier Nissan. Jake King the LumberJake bent over backwards and helped us get exactly what we were looking for with all the options and an affordable payment. Thanks Jake, well definitely be back!

UPDATE!!: The response to my review is a public LIE!!! I cannot believe the audacity of Peltier Nissan to blatantly broadcast untruths of this magnitude!! I absolutely DID NOT purchase my vehicle from a private party. It was indeed purchased from Peltier. Thats the 1st LIE! Secondly I did not purchase it with 90,000 miles ON IT!! 2nd lie. Just LIES, LIES, LIES!! Being a woman of color and these public ENORMOUS LIES I feel extremely discriminated against. FACTS! Know them before responding.1 star is for the service personnel only. They are very polite. Peltier Nissan its self I give 0 stars. Purchased my vehicle a year and a half ago and have regretted every since. I have had problem after problem with my vehicle. When I purchased the vehicle I noticed the cover for the trailer hitch was not fitting properly. I informed the dealership, Peltier Kia, and was told to take it to the main dealership, Peltier Nissan. Ok, no problem Ill do that. Well they only took it off and put it back on, NO REPAIR! Every time Ive gone in for an oil change I tell them about it again only for nothing to be done. Every time I go in for an oil change the vehicle is out of alignment! Ive questioned this as well. But to no surprise Im only offered ridiculous explanations without them actually trying to figure out whats wrong. Now! The engine light is on and Im told its a air to fuel ratio problem and I need to have it fixed asap. ARE YOU KIDDING ME! Ive had the vehicle 1 year and a half. I have this same vehicle, Armada, in a 2008 with over 200,000 miles on it and it has been great. I purchased that one from Wagner. Guess I shouldve gone back there. I will NEVER AND I MEAN NEVER do business with Peltier AGAIN!

Morgan went above and beyond. She is my go-to gal for any future dealings.

Drove up told the young man what i wanted, they didnt have any, he called me the next day and he found one. Happy ending. His name was Clark

Morgan was a fantastic help in providing me with the best deal for my car. I was very pleased with how polite everyone was to me. Only negative experience was the persistence to get me to purchase an extended warranty, but I know that comes with the territory of buying cars.

Salespeople are knowledgeable and great (shout out to Mr. Adkinson), but mechanics don’t respond to voicemail so you have to go up there to get help.

Always great customer service.

Very nice staff made a great sales experience

I highly recommend looking at buying a car from here. Pete made the car buying experience very fun and enjoyable! I just bought my first car, so I was very hesitant on which car I wanted. He helped me find the perfect one, and made sure I liked it and was happy with whatever car I was buying. 10/10 would recommend!

My sales Rep was Taylor and he did amazing! He showed my fiancé and I vehicles that we liked and on more than one visit, and he also made himself available to us anytime we need him. Him and the management at Nissan helped us so much in working on getting the vehicles at a cost that could work and we are very appreciative of them!