As first time RV owners we were very pleased with the service we were provided. To start the welcoming greeting you receive when you enter the establishment was very pleasing you instantly felt valued. The hospitality was a breath of fresh air as they made sure your wait was pleasant with offers of refreshments and conversation.Our sales representative was very nice and patient as we went back and forth to multiple RV’s and he very Extensively explained every aspect of each RV to the point were we felt confident that our RV was designed specifically with us in mind. The Financing part of the process was very pain less and quick our financial advisor discussed all the terms and conditions and worked really hard to make sure we left with our new RV with a rate and payment that fitted our budget but your experience doesn’t end there before you cross the I and dot the T’s you get to go on a tour of your RV with all the accessories and everything assembled. Our service guy was very knowledgeable of our camper as if he owned the exact model he explained every detail to us and even showed us how each mechanical piece worked inside and out. Lastly, after sitting down and signing our paperwork we were paired up with a floor sales rep who walked with us around the store and showed us accessories that we may possibly need but since we got the let’s go camping package we had most of what we needed but being the difficult person I am I had a special request that unfortunately they didn’t carry in the store but he’s looking online to see if he can find what I was needing it was apparent that he wanted to make sure I was happy and had everything I wanted for my RV… I said lastly but what I meant was I was saving the very best for last.. the man checking us out at the Register was hands down the sweetest and very funny. all of these gentlemen played a major part in making our experience the very best experience.. I couldn’t have asked for anything to be done differently.. hands down the best company to buy your new RV
Usually, first impressions of a business begin when a customer walks through its doors. My positive experience began even sooner. As soon as I began clicking on different RVs on the website, I was contacted by the tech woman ( I wish I remembered her name) and she set up an appointment. When my husband and I drove to Tyler from Shreveport we were authentically greeted by the cashier woman. From there, we were in the good hands of what I refer to now as The A Team. Barry, Michael, Chad, and Dennis worked together like a well-oiled machine. They actually made the RV looking, and then purchasing, quite fun. As my husband and I waited on paperwork, we observed. The workplace was immaculate and the staff appeared to be happy. Kudos to the manager for encouraging teamwork!
I had a great experience purchasing my camper from Gander Tyler. Everyone was very friendly and my sales person did an excellent job and found the perfect camper for us with the right price. Thanks again
I cant say enough about the team and culture in this store . It was a very smooth transaction from start to finish. Lots of knowledge from a very friendly crew ! 5 Stars for sure !
Had an excellent experience purchasing our new camper at Gander RV. Jodi was our salesperson and did a thorough job of explaining the different options and features, and answering our many questions as first time camper buyers. She even offered to come in on her day off to help us finalize the deal. RJ, the general manager, stayed late to help us get the paperwork signed due to my work schedule. The service team had the camper ready and prepped on time for our scheduled pick up. You really cant ask for more from a sales team. I highly recommend Gander for anyone even considering purchasing a camper or RV.
Chris was amazing to work with. He got us the perfect camper for the perfect price. He answered any questions and was friendly and pleasant even in the Texas heat. Michael did an amazing job explaining all of the warranty options and getting the money side sorted. RJ helped with any concerns politely and with a great smile. Lauren answered every call with a pleasant attitude. Overall a great team that did everything they could to make sure we were happy.
We are very pleased with our experience at Gander RV. As first time RV buyers, Joe was extremely helpful at alleviating any concerns and answering all of our questions. He made it a very stress free and personal experience. Would definitely invite him for Christmas dinner! Highly recommend Gander RV for your RV needs, and see Joe for those needs!
RJ and his team went above the call of duty to make things right during our buying experience. They listened to our concerns and answered every question we had. Thanks again!
RJ and his staff took excellent care of me !!!If you are looking for an RV go see them, they are awesome. Tristan went out of his way to make sure everything was perfect. These guys truly care about their customers, I will tell everyone I know if you want the best price and service go to Gander Mountain in Tyler !!!!!
We just purchased our first RV and the team at Gander RV in Tyler really were huge blessings. RJ, Jodi, & Lyndon all really came through for us, even when unexpected hurdles popped up through the process. Dennis did a great job showing us all of the features during our walk through and the young man who installed the hitch was extremely helpful & informative. Incredible team. We visited 5 different RV dealerships and the team at Gander exceeded the others. We can’t wait for our first trip in the camper this weekend!
Jodi was a wonderful sales representative for us and she did everything with a smile! She showed us the units we came to see but also then took us out to the lot and we drove around looking at any of them we were interested in! She was patient with us as well as our two young children! When it came to financing, you can’t best their General Manager, RJ! Such a nice gentleman and answered all of our questions thoroughly! When he gave us a deal we couldn’t refuse, we were hooked! We will be recommending everyone we know to go to Gander RV in Tyler!
Very impressive. Lots of beautiful rv trailers, motorhomes and things to go with them.👍👍👍
The purchase of our RV went well. Everyone was pleasant and well informed and make us feel appreciated. The problem I had was after the sale. I wanted a TV mount installed in my travel trailer. The three associates I spoke with, Eric, Terry and Michael understood and told me that it would be No problem. When the RV was delivered, there was no TV mount installed. Keep in mind I am three hours away from Tyler. As a big favor to Gander RV, I drove my RV back to Gander RV and was handed the TV mount in a box. I said your supposed to install it and the said the cant and did I talk to the shop? Why would I have to ask the shop to install it when Gander Rv was instructed to install it for me? Frustrated and upset, I left.
I have had the best experience at Gander RV & Outdoor in Tyler, Texas with Joe Minter. He has helped me through everything and is very honest and open when going through RVs and shopping. He has made the process very easy and has been above and beyond helpful. I will be Back for all my RV needs. Thank you Joe!
RJ and Chris went above and beyond to make sure that I walked away a happy “camper “ 🙃 I am so happy that I choseTyler’s Gander RV!!!!
Our RV was very dirty. Several things do not work or are rigged.Shelves not aligned and falling off. Grease footprints and fingerprints everywhere. I almost had an accident because they did not clean the glass which was filthy. I was mansplained until I could prove I was right about a TV. Side door popped open on drive home because it was not aligned. TV the manager “fixed” by attaching with two screws partially fell off. Only one marker light worked. I asked about the front curtain and said it didn’t come with it, found it in the fridge. Oh and the grease everywhere, unless I expected them to buy something to clean it I could do it myself. No temp tag until we went back and asked about it. Also they try to sell you a 12k plan because you know the RV will fall apart. Really? I will never buy from them again and would never recommend them.
So I didnt know they were going to stop selling firearms and anything related to them. Figures since their CEO said if you liked Trump they didnt need or want your money. Maybe they will sell a ton of RV and boats but I now have no need to go there. Adios camping liberal world.
Purchased a Starcraft super lite towable RV from two of the most amazing sales ladies ever. Jodi and Staci, from Gander Outdoors in Tyler, Texas both worked very hard to see that I was able to purchase this trailer for the price that I wanted to pay! They were very knowledgeable in discussing this RV . The thing that I liked the most was they stayed with the deal till it was completed but they were never pushy or over-bearing when it down to the purchase being finalized! Thank you both for your hard work ! It was my pleasure to work with you both! If you are looking for an new or used RV give them the opportunity to put you on the road with the camper of your dreams!! Linda H., Tyler, Texas
Easy unobtrusive shopping at this store. Help was available, if required. Very nice cashier, offered some very helpful information to me. There was a nice, vast selection of equipment for sale i also was pleased to see used guns for sale. .
Very nice experience. We werent floored by salespeople when we first walked in and started looking. After looking at all the travel trailers inside and being able to do it at at our own unpressured pace, then a salesman approached us and we were able to better discuss what we were looking for.I recommend Gander RV to anyone thinking about buying an RV and speak with Joe Minter, he can answer all your questions.
Great selection, helpful staff. Salesperson will get my business as soon as our move is complete!
Joe Minter at the Tyler location was a huge help! We walked in with a budget and no idea of what floor plan or brand we wanted. Joe took his time and endured the blazing heat until he pinpointed a layout we loved. Will definitely be saving his contact info. 10/10.
Staff was helpful and friendly. However, service was lacking. Make-ready failed to drain the black and gray water tanks, which were full. I towed full tanks for 2 hrs back to the house. Not the end of the world, but if you say you are going to do something I expect you to do it.
Dropped in one week ago to see that they have completely changed the store. All RV & TT supplies. This is good for people who own these. No more clothing, shoes, etc.,guns, ammo, hunting, fishing stuff, if I may!!! Strictly Recreational Vehicle and camping. They need to change the name to RV/TT Camping World!!We have no reason to shop here anymore.
My wife and I had a great experience at Gander RV & Outdoors in Tyler. We purchased a 2021 Carbon 358. Chris was our Salesman and he took the time and patience to work with us through the decision process. Hats off to Corey, Lyndon as well. They took a lot of time walking us through several different options. Others I would like to mention that stayed out in the heat with us as we were shown the ins and out were Dennis and Jimmy. Jimmy especially worked very hard to make sure the delivery of the RV was exactly what we were looking for and went above and beyond. We would highly recommend that if you are looking for a new RV that you check the folks out at Gander RV & Outdoors - Tyler. Oh, we dont want to forget JR he saved the day on a few items as well. Happy Campers with a Keystone Carbon.
New inventory was lacking attention to detail. We noticed trim falling off, damages, and multiple brand new units had parts stolen from the service department to fix other peoples RVs. Our salesman was not familiar at all with what inventory he had and where it was located on the lot. We were trying to get a price on a slightly used one and they started playing the whole back and forth sales game and wanting us to sign a commitment to buy before they would give us a firm price so we walked out.
Good selection of RV products. Prices are a bit high even with Good Sam membership. My local RV dealer has their prices beat easily.
So helpful and friendly. Lots of information
Best experience I’ve ever had. The showroom is great. I love my new RV. Also, absolutely the best purchase/financing experience ever. Thank you Lyndon and Staci for your help!
Everything went well except:Pros-1. Fair price.2. Only place I could find a No Boundaries 19.7Cons-1. Prior to my 7 hour drive I requested the ball size needed for my weight distributing hitch. The size I was told was wrong.2. After providing me the wrong ball size, I had no choice but to spend another $600 on there WD hitch.3. This “RV” dealership couldn’t provide/order me lithium batteries for my new RV trailer.4. I knew as much, if not more, about my trailer that they did during the purchase/walk through.Basically, I was very disappointed and would not recommend this dealership.
Amber, was my sales lady, she was patient and kind and I would highly recommend seeing her. She didnt rush us she let us take our time and she knew pretty much what we already wanted and she worked really hard to show us everything we would be looking for. Management was super nice. How they recommend Ganders.
We recently traded in our camper at Gander RV for a new, larger camper. The employees at Gander RV in Tyler made the whole process so easy. We were given a great price on the new camper and great trade in price for our old camper. Definitely would buy from them again. Go see Eric to get your new camper.
Amber with sales did an excellent job. It was is my first time buying an RV and they did it very easily with all questions answered as we went through the buying process. I would absolutely recommend buying from here and appreciate everyone’s help!
They were very attentive and nice and we would definitely go back!
The sales experience was very good. Eric was very personable and not pushy during our shopping. The walk through on the day of delivery was adequate. There were some features on the RV that could have been covered more thoroughly. The RV could have been cleaned better before the walk through. All in all, a good experience.
Excellent service. Barry Fitzpatrick very knowledgeable and helpful. Overall friendly staff. Highly recommend Gander RV Tyler for RV shopping
Worst rv purchase experience ever. I do not recommend. Customer service is ZERO using only the blame game rather than offering any real effort on a solution for a camper deal one week old.They reached out to me to change this review saying it was not the truth. I stand by what I post.
Indoor bow range is nice my go to place to shoot. Some priced are high but have great selection
A fantastic buying experience. Bought my second one in two years! We r creating new memories with those we love.
Absolutely wonderful people to deal with, will go to extremes to work with your budget, highly recommend buying here, you won’t regret it.
Working with the lady working the internet inquiries (Kim) and sales person Barry was fantastic. Unfortunate that we have to wait until sale is final to go over the technical details of how to operate all the features.
Poor customer service. We wanted to look at RVs and there was only one salesman working. I asked if we needed to make an appointment, but the gentleman just said we could wait, if we wanted, or it would probably be better to come back another day. I told him that we live an hour away, and he just said, Im sorry. He wasnt rude, but he also wasnt helpful. He did help me decide that I dont want to buy an RV from this location.
Amber was such a help, she was eager to listen to what we wanted, what our price range was, and she showed us a camper that fit our needs. RJ, the General Manager, went through hoops to accommodate us, not to mention how super professional and pleasant he made the purchasing process. Dennis went through the entire travel trailer with us and answered all our questions. Mr. Hargraves went to great lengths explaining all the paperwork. We were very pleased with everyone that made this purchase happen for us. We look forward to going back in the store, as I feel we made friends with the friendly sales team.
What a surprise to find such excellent service, team participation and support from everyone. It all started with, Eric, who walked me through outdoor options with an umbrella in the rain. He helped me make a perfect choice and was my first experience of the service you offer.RJ, the manager and his team go above and beyond excellence in my experience. Special kind thanks to, Ashely for offering extra confidence in my new endeavors.Bryan and his team in service & repairs ensured a safe voyage ahead. A big heart felt thank you to, Bryan for truly going the extra steps to make it happen. Each worked diligently & quickly to make a dream come true! ⭐️⭐️⭐️⭐️⭐️
Many Thanks to RJ and his entire team in making our first time camper purchase a pleasant experience. They truly exceeded our expectations is every step of the process. We love our new travel trailer and feel we made many new friends in the process. We highly recommend going to Gander of Tyler if you are interested in RVing!
Great service! All the trailers we looked at were in great condition. We had a great salesman named Kyle and sales specialist named Chris, they were both really polite and did a great job with helping us with the trailer and getting is set up with financing.
We bought a camper from gander and our sales representative was AMAZING!!!!!! He was very helpful and listened to what we wanted he even took the time to show us our options and didn’t push us in to anything. He was there from beginning to end. I would not buy a camper from anyone else but Chris. He treats you like he has known you forever and he is very nice and welcoming.
The staff was helpful and friendly. We weren’t sure what we were looking for, but the staff was able to find the size we needed in the price range that we could afford. We are very happy with our purchase and will definitely come back to Gander Outdoors should we decide to purchase our next camper.
Came into the store the other day looking for some scopes and potentially a firearm for concealed carry and home security purposes. As I was browsing a sales associate, Bradley-sama I believe was his name, approached and presented his knowledge of firearms to me. Told me about some of the fancy rifles and shotguns, as well as the differences in the hand gun models that were on display. I was very impressed with what he had to show me, and I left with a greater understanding of what my options were. He was a very wise, and I apprecerated his generous sharing
This was the worst experience I have ever had trying to buy a camper, boat or vehicle. This place CHARGES you for showing you how the camper works. They also want to charge extra for propane tanks, battery, etc. I went somewhere else and bought a camper the next day, and guess what? Didn’t get charged for any of the above. DO NOT BUY A CAMPER FROM THIS PLACE!!!
We thoroughly enjoyed our time at Gander and are so excited about our Class C motor home purchase . We met with Amber who took time toListen and study the details of what our families needs and wants were and was patient with us when we were uncertain . She was diligent in researching her inventory to make sure our into was up to our specs . Once we found it she went to work making sure it met our financial needs with RJ and their crew ! They came back and made us an outstanding deal fair to all and we are beyond happy 😃. Thanks again Amber you rock !!
Great products and helpful staff! Be ready to wait in line for checkout. Theres usually not enough lanes open.
Took a while to get the RV I ordered. When it did get here it is just what I wanted. my sales person was Joe. He was great. Shawn was the guy that showed us how everything worked was very up on everything. I would usually give a four star there is always something to improve on but Im giving them five.had a good experience.by the way this gander is in Tyler TX
The sales lady was great the financial department almost made me walk out the RV was completely filthy inside and out and they forgot to put a temporary tag on the RV.
I was going through a tough time having to come in there to buy a camper and Jodi simplified my experience and made it so awesome. The sales team were great as well and all the Gander team did a fantastic job and left me leaving feeling great about the decision. Thanks for everything
I was at Gander today and had the best experience! Customer service was great, and the receptionist at the front was kind, friendly, and directed me to exactly what I was looking for. Not sure what kind of bad day the review before this one was having, but can’t relate!
Looks like they are going to be strictly RVs. Glad I didnt renew my club membership. Prices on accessories not that good either.
Most of the experience was positive. However, I was promised the unit would be detailed. It didn’t happen.Very disappointing! Actually it’s pretty bad!Waited 4+ hours for 5th wheel to be installed during lunch hour. No lunch or refreshments were offered. We were famished by the the time the transaction was completed.To earn a 5 star rating, do what you say you will do. The interior was not detailed as promised. Or actually wasn’t even cleaned. Pretty unhappy, since I live in Fort Worth and can’t bring it back to be done. You should make arrangements for me to get it done locally.I would like to add, I never heard from the GM or Salesperson of an offer to correct the situation.Customer NO Service. Avoid this business!!Horrible Customer (NO) Service!!
Great people, very helpful and friendly. Paul and Chris that works in the gun department are very helpful and patient when it came to purchasing.
We have talked with Jodie and had an excellent experience. Hope to buy soon!
We started the process not knowing anything about campers and Gavin in the internet dept was very quick to respond and was very helpful. Staci was wonderful and knowledgeable, she helped us find the perfect camper for our family. Rj and Lyndon made the whole finance process go smoothly and we will definitely be repeat customers.
Dont show up to grab anything close to closing time cause they will meet you at the door 5 minutes before closing and let you know real quick you aint coming in. I aint gonna hurt this store not shopping there cause I wont anymore but Gander dont give a dern about customers unless you have pockets for a RV. Academy is a block down the street so give them yalls money plus Gander has people with a book of felonies for theft and assault in the sales dept so my finance info wouldnt go with these guys I promise. Check salesman names and you will know they hire thieves with LONG criminal history.
Very Dissatisfied! Service dept. Didnt even fix half the things we asked. Went to pick up rv yesterday and battery was dead. Left all the lights on and killed the battery. Left over materials and personal trash left on floor, bathroom, and our bed. Asked to replace toilet. Not only did it not happen, our old toilet was cracked in several places. Thought we might get a little better service after spending over 14k on repairs. Disappointed to say the least!!
Gander RV of Tyler in particular, Jodi Cummins, has really gone out of their way to make sure my wife and I are being taken care of.Jodi has been accommodating in so many ways. She came in on her off-day to facilitate our purchase because of scheduling issues on our part.It’s clear that she loves RVs, old dogs and what she does!
We had a great experience with the salesman. He was very polite and listened to our wants and don’t wants.
I didnt realize that Gander continues to sell sporting equipment, and was pleasantly surprised to find out. They have a reasonable inventory of guns, but like everyone else, ammo is almost non-existent. Worth checking them out.
My experience at Gander RV was fantastic! Everything went smooth Ashley helped me with everything i needed i wasn’t hassled into buying something i did not come to see. Straight forward to the point. My new camper will be with me for a long time. Big shout out to Eric and Bryant the finance manager for helping me with everything i neededI enjoyed my time here and would recommend GANDER RV of TYLER to anyone!Will definitely be doing business here again!
Awesome experience! They are were all very kind and allowed me to make my own decisions in the end! They were not pushy and remained extremely patient while I was trying to decide which one to buy. I highly recommend this place to anyone looking to buy a camper!!! Head to Gander RV! They wont let you down!
Would have been 5 stars except they failed on the execution. They said my trailer would come equipped with a Lets go camping package. So I bought a used 2017 Summerland series Springdale with the same expectations. Only this trailer didnt come with even the basics, no sewer drain, no checks etc.. For the same exact price I woulde walked away with more buying new. But the salesman was too busy trying to sell me an extended warranty package that I didnt want or need! For that they got 3 stars, and wouldve been 2 stars if it wasnt for Chris, the original salesman.
Very nice and very helpful for the time that we spent looking at the rvs. Eric was very knowledgeable about what we were looking for.
Light on selection at this time. Just rv stuff. No hunting or fishing items. Some camping.
The entire experience at Gander RV in Tyler, Tx with Eric and RJ has been even better than we expected. Thanks again, we will be doing business with and sending folks yalls way for sure!!Scott Prince
I love this place!!! I was warned by friends that they would “RIP YOU OFF” whatever!!! I had a very different experience today! These people care and they work hard to get the BEST for you! I have never had such good costumer service as I did today! I will NEVER purchase anywhere else and these people are my new RV family!!! Service guy FaceTimed us when we had set up questions!! And 4.9 interest! Wow the finance department did an AMAZING JOB!! I love you all at Gander in Tyler Texas and you are all my new family!!! ❤️
Fantastic experience buying our new RV! Eric Howse was great, no pressure and very helpful. Would highly recommend asking for him. Overall the dealership was great!
This was my first RV buying experience, and I must say from the very beginning when Chris and Jana reached out to me they were so helpful. To the very end working with Eric and Lyndon i was so excited and pleased. If i ever decide to trade in my RV to upgrade I will 100% be coming back to Gander in Tyler the professionalism and the amount of fun we had was just amazing!!! HIGHLY RECOMMEND GANDER IN TYLER !!
Great place to save money for 140. Got 3 pairs of shoes and a shirt
Amber and the entire staff at Gander Outdoors Did a great job for my Wife and I. If your looking for a RV go see RJ and Amber they will do whatever they can to get you what you need.
Great people to work with !! Eric is the best !! Very honest..hard to find now days.
Horrible service. 1 register open stayed 3 customers deep. We stood in line to be told to stand to the side and wait, next customer stood in line to be told to stand behind us in line to wait slow service.1 girl was at desk with computer at entrance, could have helped in some way to speed things up, but surfing on her phone is what she gets paid to do I guess, thats all she did from the time we entered the store until we left. Its not good customer service to have to stand in a line to give someone money, expecially with slow service.
They were very helpful not pushy with us they made the effort to allow us to trade our 5th wheel for a class C they went above and beyond to get us into the class C
Exactly what my family was looking for. Salesperson was great! Walked us through everything from start until we drove the camper off the lot. Even answered our questions on her days off! Super happy with the service received!
When my husband found the rig he was hoping for, Chris, RJ and Lyndon moved heaven and earth to make it happen for us. Jimmy did our PDI and his knowledge of the rig was truly amazing - even though it’s not a model they usually carry. Trina was knowledgeable and helpful as we asked about tons of products we want to add with the upgrade from our fifth wheel!All in all, we definitely felt respected and valued throughout the process. The transparent and honest communication was appreciated.Even though the coach is not new, we were given five star treatment as if we bought a brand new toy fresh from the factory. This was a large purchase for us, and our experience with Gander in Tyler left us with complete peace about our decision.I’m so excited to make it ours and get out there camping - or should I say GLAMPING!!
Eric took great care to listen to our needs and directed us to what he thought would work for our situation. He was spot on!
Tristan Cox is a pleasant and knowledgeable salesman. Smooth sale without pressure.
Ill start out by saying, do not go anywhere else. Start here first.Their staff set up an appointment with me in a timely manner. They were very friendly, knowledgeable, and extremely professional. They worked together to make sure my purchased RV fit my goals. The staff went above and beyond to make sure my family left happy and safe. Above all, they seem to enjoy their jobs and take pride in their work. Their customer service would be very hard to beat elsewhere. I highly recommend coming here and Ill definitely be coming back.
Joe Minton was amazing. He was friendly, helpful, knowledgeable, and set us up with the perfect RV for our upgrade! We went to 3 other places and did not find this level of service.
If you are looking for a camper and don’t want the pushy salespeople piercing your soul with their “come on I need a sale. I don’t care if it’s the right fit for you tomorrow, think of today” mentality. Then Gander RV & Outdoor is the place to go. Me and my husband walked around, took our time and when we were ready we sought out a salesman. They aren’t hard to find. They sit in a clear box waiting for someone to need them. Almost like the roles are reversed. The customer gets to walk by and stare at the salespeople for a change.The whole experience from meeting our salesman Eric to finance with RJ and Michael was effortless. We weren’t shown the top model and encouraged to go for it. We were asked what we want, what we need. We found what we wanted and it all fell into place, step by step with support, answers and upfront communication. I even called several times to make adjustments to my contract, (add a backup camera, a break control, etc) and every time Eric and RJ listened and helped. On the day we came to pick up our trailer we were told to plan on a four hour slot. And sure enough we used up every minute of it. The shop guys walked us through every nook and cranny they possibly could and answered all our questions. They really make you feel like you can care for your camper because you were shown first and given a book to use as a reference second.When you find a place that provides exceptional service and follows the “Golden Rule” others should get to experience it as well. Take my word for it and go to Gander RV & Outdoor. Ask for Eric, he won’t disappoint you.
We are looking to buy a 5th wheel trail in 12 - 18 months. They took he time to help know we were not buying yet. Thank you Chris and Staci.
I got all of my hunting and fishing needs at Gander until they shipped all hunting supplies elsewhere. I will still shop around but will have to spend money in the fall somewhere else.
Jodi made our first time to look at RV’s very pleasant. She’s downright friendly, funny, and knows her business. We will definitely be getting back with her when we’re ready to make a purchase. 😊
Friendly staff, well laid out displays, but a little shy on inventory. Could be for remodeling purposes, or just hard to fill like everywhere else since the pandemic.
We bought a keystone sprinter 5th wheel from Gander Outdoors (Tyler). Scheduled to pick it up on a Monday (had an appointment at noon to install the 5th wheel hitch and come home with the camper). The hitch did not arrive that day (wasn’t going to be there until Wednesday). After some discussion, we figured out it wasn’t going to be the right hitch anyway. Rescheduled for Friday and had the hitch delivered to and installed at Hitch World in Tyler. The gentleman at Hitch World did an absolutely fantastic job getting the hitch installed in less time than he promised! Headed across town to Gander Outdoor for the camper. They had it all ready to hook up and go. Even with the glitches, the folks at Gander Outdoor were extremely accommodating and great to deal with! We live over 2 hours away fromTyler, so it was definitely out of our way. It our salesman Rick was great when it came to keeping us informed and answering texts quickly. For every question we had, he got us an answer fast. Definitely recommend heading over to this place if you are looking to buy an RV. From sales, to service, all the way up to the general manager- they all got involved to make sure we had exactly what we needed and then some 😉.
We are newbies to the RV scene. We met Ashley when coming to Gander. She showed us around and was very knowledgeable about all of the RVs. We never felt pressured and were very comfortable with the tour. I would recommend seeing Ashley at Gander.
Trey and Bryant made the purchase of our new 5th wheel camper a seamless process. Trey was very laid back and showed us a few campers at first. My husband and I took a few days to discuss what we really liked and needed. Then we contacted him a few days later to look at a different camper that we ended up purchasing. Treys laid back approach worked for us and gave us the time to process what we really needed. We couldnt be happier with the camper and the service. Bryant made the finance portion a breeze. I recommend Gander RV if youre in the market for a camper.
The sales department were awesome people to work with in meeting the needs of my parents for a motorhome class - c. R.J., Joe Minter, Michael Abeldt. these three went above and beyond to make the sale work for my parents and found a way to keep there payments at where they needed them to be. In short we sat down told them what we were looking for and needed and they all did the rest to make it happen. Great down to earth guys that understand people and what the people needs to accomplish.in my opinion these three men are the cream of the crop when it comes to understanding and really hearing what people need. they have renewed my faith in sales people and what it really means to be a salesman. There honesty with us was top notch and on top.
Big thank you to Jodi, Lyndon, RJ and the rest of the staff at Gander RV in Tyler Tx for the outstanding service and the great care they showed us. I highly recommend buying your RV from them, it was worth the drive from Houston!
RJ and his team are amazing. They all have gone above and beyond to help us with our RV which we actually bought from a dealer in Oklahoma.Even though they didnt make the sale and had to straighten out the other dealers mess, they did it with a smile and their face and a lot of patience. Everyone there is great! Thanks RJ and team.