For years I bought all my concrete fasteners an bolts from these guys as a cash customer. Thousands of dollars. Now since I dont have an acct and do large quantities they wont sell to me. I soon found East Texas Fasteners and they have no problem taking my money and the service is top notch. Fastenal can go extinct for all I care.

It is difficult to believe that these people will NOT take my money since I am not a large account. Dont waste your time on this company. ET Fasteners is open to the public and extremely helpful! Support a local company that wants to earn your business.

This place is a joke. REALLY MAKE YOUR CUSTOMERS WAIY OUT SIDE. THEN TELL THEM TO CALL YOUR ORDER IN. I NEVER USE THEM AGAIN. YOU JUST LOST A CUSTOMER FOR LIFE.So adding to the Distraction of you. This is what customer service looks like! Higginbotham Brothers just won my business.

I used to frequent this place a fair bit for my specialty bolts for my cars and some higher end mill bits, but now Im not even welcomed as a customer since 1-21-20 due to my not being a large account. You guys will be going the way of Sears at this rate.

I have always been a (5 Star) fan of Fastenals. Even though Im a consumer, the employees have always been helpful to me and theres plenty of loose product to meet my needs. Unfortunately, that changed today when I was made aware that consumers are no longer welcome at Fastenal unless they meet a $50 minimum (As of 1/1/20). Rarely do the few specialty fasteners or bolts meet that criteria, so this new policy effectively tells consumers to Get lost. What a disappointment. AND this makes no sense. Most of the time I see employees standing around with an empty store and plenty of loose product otherwise sitting. Rarely have I had such a positive opinion of an establishment change so strongly and quickly. I rarely bother to give feedback, but this policy needs to be reconsidered quickly before others discover your lack of desire to help the little guy.

They dont care about the public. As of Jan 1 2020 no walk in sales unless you have an account. Looks like they dont want to be open long. Pretty sad. Go to East Texas Fasteners awesome guys.

I just went on to fastenals website...orderd the same four bearings, no shipping and it was 26.60...not 38.82 like the crook at the NE tyler store...I am also pursuing charges against the manager for trying to steal.

Very knowledgeable staff