Courteous prompt and worked me in when the store was extremely busy. Answered all my questions. Purple mattress and had me out the door in 30 minutes.Highly recommend !
Store extremely clean and easily accessible. Skyler was extremely nice and answered all my questions and helped me decide what mattress set I needed. Once I decided on what I was looking for, he didn’t take any time to help and explained delivery time and warranty.Thank you Skyler,
Great customer service, esp the manager Heather!!! Very knowledgeable and cares about her customers. Thank you for all your help!
This is the second time buying a mattress from Denver Mattress in Tyler. Salesperson was an expert on mattresses! The service is superior and the products cant be beat.
Wet friendly and quick service. We picked out a mattress with the help from McKenzie. We were out the door with two great mattresses in under 30 minutes! Great service!
Went there to look at mattresses because they carry the three brands that I have been researching. When I entered the store, no one greeted me or acknowledged that I came in. This was okay with me because I knew what I wanted to see and didnt particularly want to hard sold as I had been at another store. I have decided that Ill probably buy the product at Denver Mattress, but next time I hope someone acknowledges my presence. 😁
Jeremiah was incredibly helpful, and I’m so excited to get my new mattress! I highly recommend you check out these guys if your sleep needs an upgrade. Dreamland, here I come!
Denver mattress was very professional and knowledgeable about the mattresses. I felt very informed and all my questions were answered. Jeremiah did a great job explaining and going over the different qualities of the mattresses, pillows, etc. He was not pushy and he gave me time to try them out and think about my decision without looking over my shoulder. I looked at several different mattress businesses and I’m glad I went with Denver Mattress.
Skyler Hearon was our sales associate and he was excellent and soooo helpful! He was very knowledgeable about the mattresses and he worked with us to meet our individual needs in deciding what to purchase! He was very friendly and we would never have known he had only been with Denver Mattress a short period of time!
Makenzie was super helpful in helping us pick out just the right mattress! The whole process was easy from start to finish and we never felt pressured into anything. Can’t wait to sleep great!
Salesperson very knowledgeable about products and explain all policies, great job
Skylar was a great salesman and I am very satisfied with my purchase. I would highly recommend Furniture Row for anyone interested in beautiful furniture thank you.
Best customer experience we had had in quite a while! Skylar was extremely knowledgeable about the selections, gave helpful guidance and was very responsive to our questions! We will be back for sure!
Makenzie was very helpful for my husband and I as we looked for a new mattress. She took the time to show us our options - even though it was close to closing time — even staying later to seal the deal as we ordered our choice! She was very helpful and knowledgeable and we look forward to working with her as we receive our mattress!
Montgomery was very helpful. He listened to us to determine what we were looking for and showed us several choices in mattresses; each of these had features that he explained fully to be sure we got exactly what we needed. After the sale was complete, I changed my mind about an item and he gladly took care of it, not making me feel badly or uncomfortable. We had been putting this shopping trip off, knowing it would take awhile and be overwhelming. Montgomery made it much easier and far more pleasant than it could have been and we got just what we came for.
Jeremiah was wonderful. He took the time to answer all of our questions without rolling his eyes how crazy they were. His wife suggested the color of our sheets and he even recommended where we should eat lunch!!!! Wonderful experience
Heather was amazing helping me get my two twin. Mattresses. She searched all available inventory and was able to find 2 Dr Choices mattresses with tempurpedic mattress covers.
This was my second experience with denver mattress..first one I bought 2 mattresses..hated both of them..they tried to help but after fees and delivery charges, it was costly for not even winding up with a mattress...went there again about a week ago because I was interested in a purple mattress..Makenzie helped us..made suggestions..knowledgeable and friendly..I love this mattress and I am going to keep it. I would say this place is definitely worth trying!!
Great experience buying from Denver Mattress in Tyler! Heather is an extremely kind, honest and knowledgeable salesperson. She had an answer for everything.
Came in to just look around and Jeremiah showed us just what we were looking for! We were in and out within 15 minutes! If you’re looking for a good mattress and someone to show you what you need, go see Jeremiah!
It was an enjoyable shopping experience. We went in for a new mattress and foundation that would hold up.. Makenzie was very sweet and had a lot of knowledge about the different products. She explained everything in detail so we were confident in our purchase. Looking forward to the delivery. Thank you Makenzie!
Jeremiah is awesome! He was so knowledgeable and helpful. We will definitely be back to shop with him!
The first part of our mattress buying decision was a no pressure visit with all of our questions being answered. Heather was amazing and we did not feel obligated to purchase anything the first day we went looking. The second part of our experience couldn’t have been easier. Heather let us know every detail of our purchase down to the penny. She was very thorough in her explanation of our delivery and set up and we couldn’t have been more pleased as we left. Heather Pace is definitely an asset to your business. She’s a keeper!
I can honestly say that the experience we had this evening with Heather and Tristan was BY FAR the best customer service we’ve received anywhere!! My husband is in a wheelchair and they even physically helped me lift him into mattresses to find the perfect one for us. They spent 2 hours with us and never made us feel as though we were “just another sale”. They were extremely honest, warm, welcoming the entire time. These 2 are GEMS for this company...if every business operated with integrity and heart this way, they’d all be successful. Hospitality and kindness go far and tonight we felt nothing sort of that. I NEVER leave reviews because I honestly don’t waste time as “just another sale”, but when a person goes above and beyond the way that these 2 did for us tonight, they deserve recognition and an amazing review to reflect the amazing experience. When the sale was final we’d even made the comment that we’d like to come back to just visit because we felt we gained 2 new friends. I’d recommend this place for everything...ask for Heather and Tristan!! Guys, if you see this, I hope you know your worth. THANK YOU!!
Makenzie was very attentive and remembered us the moment we walked in. She was very helpful and has a wonderful attitude.
Customer service was awesome and was so helpful with everything that I had question about.
Nice place, clean, comfortable and a lot of products to look at. Courteous helpful staff without being too pushy.
Skyler is very enthusiastic and well versed in his job. I feel like I’m getting exactly what I came in for and im happy about that!
Jeremiah was absolutely delightful to work with. I did a bunch of research in advance and he took me right to what I wanted with no BS. We literally bought the 3rd mattress we tried. It was such a smooth and easy process and Jeremiah made the entire experience such a joy! Name a mattress after that man!
Awesome experience!! Skyler was great and very helpful. We’ll be back!!
I purchased a pillow a long time ago. Wanted to purchase a second one for my husband. They were able to look way back and find what I wanted. Didnt have those pillows any longer but have one very similar. Extremely HAPPY with all of the staff that assisted me. GREAT PEOPLE TO DO BUSINESS WITH. My pillow will be delivered to my home. THANKS
Jeremiah at the Tyler, Tx. location was very knowledgeable and helpful through the buying process. We were having the mattress shipped to an out of state location and he called the other store, helped us arrange delivery, and was very helpful. Thank you!
Heather was super knowledgeable and helpful with finding what I needed making my shopping experience amazing!
Skyler was great at presenting all of the options for me. Some of the best customer service I have ever seen!!
Jeremiah was very helpful in our mattress selection. Friendly and knowledgeable. Thank you.
Jermaine was great and very helpfull in helping us choose the right matterss.Plus I fell like he helped us get good deal.Thank You.
I went in know what I wanted. I used the chat feature prior to leaving the house. My rep was Heather. She was great. Will use them again for sure. Excellent customer service.
Very friendly staff and very comfortable atmosphere. Helped me choosing a good pillow and gave some helpful advice also haha
Skyler was very knowledgeable, helpful in making our decision, and made the buying experience fun.
Jeremiah was very impressive!He was incredibly patient, kind, easy to trust and extremely knowledgeable!Every question I asked was confidently answered and then followed up with additional information, some of which I needed the answers to to make the best decision on my mattress purchases but hadnt quite thought of. I will definitely be back to work with Jeremiah to finish furnishing the rest of my house!
Jeremiah was a great help and very knowledgeable on the items we were looking for. Great attitude!!!!
Loved, loved, loved this place! We were immediately greeted and asked if we needed any help. Being first time buyers was definitely scary and we had 2 wonderful women, Makenzie M. And Susanne H, who helped us out so much. They really do try to get to know you and we even talked about our fur babies because things can happen that you dont think about before buying mattresses lol so they were very knowledgeable and thorough with us. There are no surprises so you know what you are getting and just an overall great experience for us new buyers. Would highly recommend to anyone! Will be returning again!
Great service. Sales rep very knowledgeable.
A girl named Makenzie was super helpful and really friendly! Other than her welcoming attitude and great service, she gave really good advice on stuff that I didn’t know. She was on top of everything, knew her stuff and definitely knows what’s she’s doing. I definitely recommend her to anyone who is looking for a mattress at Denver Mattress in Tyler,TX! She’s the absolute best!
Heather is a gem! Knows her products and was very helpful and patient with all our questions! Dont buy your mattress anywhere but Denver Mattress in Tyler! Make sure you ask for Heather!!
Jeremiah is one of the coolest dudes working up there, helped me out and stayed patient with me and kept everything in my price range!
The employees were very nice to my special needs son. The bed was for him.They were calm and polite, this really gave him a peace. This made the shopping trip, a great experience, for everyone involved. Thanks again, from a mother with a special child.Yvonne Y. Watkins
Jeremiah was vey knowledgeable and attentive. Appreciated his help.
Had previously purchased a mattress from Denver Mattress always remembered the great customer service so 13yrs later went back and had exceptional customer service. Makenzie our sales rep was very knowledgeable and interested in what our needs were and helped us find the product for us.
Very soft sales approach absolutely no pressure Probably one of the best salesman to handle our needs. Skyler was very good at showing us various mattresses and letting us choose what we thought was nest for us.
The service at Denver Mattress in Tyler was outstanding. Everything was explained in detail. I have not received my mattress so cannot review that. I would highly recommend the personnel in the store.
Staff is friendly and helpful. Service was very calm and efficient.
Salesperson was very helpful and very friendly without being pushy! He showed us the kind of mattress we were requesting without hesitation! Good experience
Great service from Montgomery! Really friendly 🙂
Makenzie Miles is extremely knowledgeable, friendly, and helpful. I highly recommend Denver Mattress in Tyler. Its so good to have someone help you who knows what she is talking about, and is able to quickly and effectively get what you need. Thank you, Makenzie.
Jeremiah was wonderful. It was quick and easy. He was very helpful and had what I needed in stock!!
Very good customer service! The service guy was very thorough and very specific on every detail with our purchase! Will definitely recommend to come back in the future! 🤙👌
Heather was awesome. We told her what kind is mattress were were looking for. She set us up to try them all out. She wasnt pushy and was observant to the way we slept. We were very Happy with Heather. I would definitely recommend her and Denver Mattress.
We had a great experience at Denver Mattress, our sales representative was very knowledgeable of the product, extremely polite and helpful. Makenzie made buying a mattress a lot easier, with her knowledge and personality, we left knowing we had made the right decision. We give her five stars.
Great experience. Very knowledgeable staff
That Salesman Montgomery “Sleep it or sell it” Tournear is great, they should name a pillow after him!
Mackenize was a wonderful, smart and sweet sales lady. She knew the mattresses well and helped us fine what we needed. Wonderful experience!!
I would like to say Thank You to Heather at Furniture Row. She was very helpful, she showed how best customer service skills and was very patient with me!! I would recommend her ..... their having a really good sale right now😊
They had what I needed in stock and I picked it up the same day! Thank you Montgomery for great customer service.
The sales clerks were very helpful, knowledgeable. We had excellent customer service and I plan to always shop here!
Sales rep Makenzie is very knowledgeable and helpful. We purchased two Denver mattresses, one for our daughter, and one for us. Our mattress is 14 years old and needed replacement. Thank you Makenzie at Furniture Row for Denver Mattress!
Very welcoming and the service was GREAT!! MaKenzie was so sweet and helpful.
My wife and I enjoyed the process of finding a new mattress. Heather took care of us and answered all our questions. 👍🏻
Skyler was very helpful and helped us find exactly what we were looking for. Ask for him !
It was very easy and quick to get a mattress.
Excellent service and great knowledge on the product we were looking at
Tristan and Heather were great. They met all our needs. They were very proactive, informative, and courteous. I will definitely shop there again when I am in need of a mattress!!!
I bought a Purple mattress from here. The mattress is fantastic. The sales experience was not exactly the best but it was adequate. The delivery experience was top notch. Deric Jackson and Jcolby Darden delivered my mattress for me. They set it up. They hauled the old one away. They made sure I was satisfied. Very professional and courteous men.
It was my first time purchasing a bed at Denver Matress Co.. Jeremiah Wallis was very knowledgeable about his inventory and details of the mattress and frame I was looking at. The whole process was quick and easy.
Great service very friendly people.
We went shopping for a mattress & Jeremiah was so helpful & friendly. He made our experience a good one. Highly recommend shopping here.
Great experience and a lot of knowledge and information from salesperson!
Tristan was our salesman. He was friendly, knowledgeable and funny. He made buying mattresses easy! He did his best to explain everything and save us money!!
McKenzie was extremely helpful and pleasant to do business with!
Got a great price and even got it lowered by 400 bucks since it was one of only a few mattresses they had in stock during the current shortage of foam (due to the snowstorm since sealy memory foam and other major mattress companies have their foam made here in Texas and even now in JUNE theyve not caught up with demand) and the shortage of springs (due to covid and the previous presidents high tarrifs on aluminum and steel) meaning there is a 4-6 week order and delivery wait for most of their floor display models. Its even longer at other stores! But my sales rep Mckenzie saved the day and a $2600.00 mattress that was on clearance for 1600 as it was the only one of that model, and she got it down to 1260 THEN the memorial day sale discount and the final price? Lets just say i might ask my mattress sales rep to be the godmother of our upcoming son LOL!
Makenzie Miles was very knowledgeable and helpful during our shopping experience. We have shopped the Tyler store before and will shop again in the future.
Great experience since I knew little to nothing about mattresses. Tristin took over an hour to explain different options for my specific needs, and I was able to actually try out the mattresses, which you can’t do when you order a bed in a box online. Definitely recommend!
Makenzie was wonderful and so full of information on mattresses! Wonderful shopping experience!!
Customer service was great, the mattress prices are great too. I would definitely go back! 😃
I feel I was helped with professional service.Would recommend very highly to anyone.
Tristan helped us while we searched for our perfect mattress. We spent almost three hours trying different mattresses and going over our options. Tristan was a incredibly helpful but not pushy. He would provide us with details when we asked, but he also gave us time to try out mattresses and decide for ourselves. We went home with a Casper Nova Hybrid and had a great experience while shopping.
Heather was very helpful and knowledgeable. I would recommend Denver mattress to anyone.
I appreciate the sales associate thinking of some clearance items they had when I mentioned we had a full size bed. Great savings on clearance items!
Great information. Thanks
Jeremiah was extremely helpful assisting me with the purchase of a new mattress. He was polite and informative while directing me to a mattress that best fit my needs and price point; he also helped load the mattress up. Outstanding customer service and a wonderful experience all around.
Tristan Allen was my sales person this time and he was very friendly and informative. He took his time with us to make sure we order what we want and understood the various fees. Ive never had a bad experience at Furniture Row. Theyre just fantastic.
Tristan at Denver Mattress made our purchase very easy. I would highly recommend asking for him. No pressure attitude and great knowledge of the product. Thanks again Tristan!
Makenzie was very knowledgeable and professional. Weve always had very good service at this store. We will be back for any future furniture needs!
Makenzie Miles was great! Not pushy, very professional, and found me just what I was looking for. She’s a winner!
After 16 years, our king mattress was shot. Walking in to our local Denver Mattress store, we were greeted by Heather who was knowledgeable and very helpful. She clearly explained features built into each of the several makes of mattresses available. We found one that we agreed was going to work well for us and bought it.
Jeremiah took tons of time explaining our options. Very well informed. He’s watching as I type this....lol
We went into Furniture Row initially just to look around for ideas for our new house, not really to buy. However we were there on Labor Day and there was a very good sale going on. Before we walked out the door, we sat on the couch (and chair-and-a-half) that we ended up purchasing! We just couldn’t leave without them! The assistant manager Scott, took such great care of us and gave us all the information that we needed to make a well informed decision in our purchase. Thanks Scott and welcome to Texas!
We are so excited to finally have our Purple mattress bundle!! Pillows, sheets, and king mattress! Jeremiah was great and got us exactly what we wanted. Very informative and super fast. Overall great experience!
Friendly staff, very helpful know there products. Would recommend.