I was greeted by Mike in a spacious area with great social distancing. I expected to wait quiet a while but Mike was able to take my equipment and provide a receipt.Shortly after I came in a lady needed a replacement remote and he was able to provide a new one and recycle the old one was my receipt was printing. Other competitors you’d be stuck calling into CARE or waiting for one to be shipped.My experience chatting, over the phone, and in store with Xfinity/Comcast has been awesome.

Great service today.... Quick and easy but not always so quick or easy when there is a long line. I recommend if there is a long line try again at another time

After waiting for over 25 minutes and my name never being called, I left the store and did not buy a brand new phone as I intended. I can only assume those making operational decisions are incompetent and fail to staff the required number of employees to handle their customers. If they put as much effort into proper staffing as they do making the inside look super modern and swanky, they might actually know how to run their store.

No complaints. Its like a clinic-at the front desk, they greet you, you tell them why youre there, they check you in, then you have a seat until someone calls you. Short, sweet, to the point. No mask, no entry. Last time I was there, all I needed was a splitter and receptionist just gave me one, no waiting.

Sammy is outstanding. He was extremely helpful and knowledgeable.

I am giving the three stars because of the company itself. Constantly and regularly raising prices. Dividing channels into separate packages to have to buy into a higher priced plan if you want the channels that should all be together. And then when told you get a specific amount of channels, well, that is not true. I could go on.But, if I could give a rating for your customer service people, I would give all five stars to“Jesus Rodriguez”. As I listened to him helping customers, he was polite, understanding, very knowledgeable and never talked down to anyone. I was prepared for a confrontation but, it never happened. He got me a better price point on my service’s. I walk away satisfied with my encounter with him.I don’t understand why this company doesn’t review their customers records, to re-package for better pricing. Your competitors are not that far away.

Long line, try too book an appointment, very helpful customer service

Super friendly folks helped me set up internet for the first time

I felt like the representative was more interested in policing the position of my mask than trying to help me solve the phone app problem.It is possible to be gracious and accommodating while enforcing the mask rules.Perhaps... if I was there to buy a new phone, for which they get a commission, I might have been treated differently. Ya think?In addition, I wouldnt consider changing my phone carrier to Xfinity based on the service that I received from the rep today.Its all about attitude. There are so very few service providers who are genuinely gracious and helpful.

Mike was AMAZING! He took care of what we needed and let us know that he would follow-up in a few days to make sure we were all set.

I need to speak with live people won’t let me do it, worst customer service

The Xfinity store at Union City has poor service. I need to wait more than 25 minutes when there has no any customer at all. Also, the manage answer my question not police... I hope the store has better good service.

I dont like this place but if I was working customer service dealing with multiple cultures I would try my best to be myself and let my good abilities come out naturally. Dont fake ! It dont cost 1 cent to be nice to people that dont look or speak the same language here in the USA where English is the ONLY language thats should be spoken. No disrespect to you but it is Disrespectful too me. Just my opinion.

Things are easy when employees like Harmon quickly gets what you need and makes it swift and fast. Thx for great employees Xfinity!

The wait was fairly short and the rep was very knowledgeable! Thank you Tislo.

Great service, friendly staff.

Because I was paying my cable bill only, I was allowed in the store right away. A kind and generous employee heard my dismay at having to use some kind of computer machine to pay. He took right over, stood as close as allowed and patiently, very patiently, helped me make the payment! What a great experience! I wish I had his name. Thank you young man! Outstanding service!

I had been Comcast’s long term customer and I leased their modem. Early 2021, I constantly experienced internet connection. After struggling for a couple of weeks, I consulted with my friend. My friend said the issue might be caused by the modem; besides that he advised me not to use Comcast’s modem, because their modems are just the same as what we can buy everywhere, except the prices are higher. Based on his suggestion, I returned the modem to the Union City Comcast office.The Comcast staff that handled my equipment return asked me why I wanted to return the modem, I told him the fact – Comcast’s modem is expensive and not working well. He said OK, and took the modem back.Before I left the office, I thought of one thing that has been bothering me for a while. Over the years, every time I saw a Comcast/Xfinity ad, I always saw deals with TV and internet bundled together. I then asked him that since I have not watch any TV for the past 10 years, can I stop subscribing to the TV service. He was displeased hearing my request. He questioned me why I did not make the request at the beginning. I told him I was sorry, but I did not think of terminating the TV service earlier. Regardless of his anger, he canceled the TV service for me.A few weeks later, it was time to pay Comcast bills again. I thought since I already stopped leasing the modem and subscribing to the TV service, the bill would be substantially lower. Surprisingly, that was not the case. After digging into the bill details, I found my internet bandwidth was upgraded from 100 MBPS to 400 MBPS on the same day I visited Comcast Union City office.I can understand Comcast’s staff was upset with my stop service order, but I cannot tolerate the fact that their staff changed my service without informing me. Their dishonesty has truly hurt the trust that the customers have given them. Last week another service provider came and installed the internet service. I am glad I do not have to deal with Comcast anymore.

It is easy to pay your bill hereYou just need exact change

Staff was really helpful & polite.

The employees are nice.

The guy that helped us was very friendly and super hot. Let me know if you guys are hiring.

A short wait, but worth it! Friendly, courteous, experienced information!

HAVING EXPERIENCED OF NOT HAVING A WI FI INSTALLED IN MY SPONSORSPLACE ( pre war residential house ) NONE CABLE AT ALL, IN PASSING I HAPPENED TO COME ACROSS THIS XFINITY FREE WI FI GATE WAY, I IMMEDIATELY ORDER MY NEW CHROME-BOOK IOS THROUGH AMAZON AND MAGIC XFINITY FREE WI FI GATE WAY PROVIDED ME AT ONCE AND GOD KNOWS IT HELPS ME TO COMMUNICATE WITH MY FAMILY AND FRIENDSMORE POWER XFINITY STORE BY COMCAST IT HELPS PEOPLE LIKE ME HAVING DIFFICULTY TO COMMUNICATE BY PHONE AND COMPUTERBLESS YOU MORE 👌👍🙏

They have the best customer service here. Tiana is amazing

I was in the Union City store 1/9/2021 making a cash payment via the kiosk machine when the machine errored out stating it was not able to process my payment. The kiosk directed me to see a representative which I did. Was told that a payment hadn’t been processed and the manager would have to contact me when the store closes once they close out the machine. 30 minutes later I receive a call from the assistant manager saying that the machine balanced out, the only payment made against my account was the payment I made via credit card. I informed him that, that payment wasn’t the issue, it was the kiosk payment and he was merely looking at my account telling me that I additional funds were not posted to my account. Needless to say, AFTER I GET MY money back the kiosk stole from me, I am canceling my service! I have given Xfinity way too many chances as their prices continue to rise to always have beyond poor customer service! THIS LAST STRAW!!!

Went there for a pickup, very easy and quick experience.

Way better experience than other xfinity stores Ive been to.the girl who helped me was so nice, answered all my questions. Was in and out with everything I needed will continue to come to this xfinity for any needs in the future.

Could not get a response.

Waited in line for 15 mins. Got inside to the store to find out stores dont carry or sale xfi pods anymore. Clean store, organized but dark.

Made us wait for a long time. Poor job at managing the storefront!

Good looking store

Quick tv box return.

It was fine. Dropped off some equipment. Its a little confusing the way they want you to come in with this covid thing. I guess they are trying to keep everyone safe. The guy at the front door kept calling me boss very annoying! Does anyone know how to say sir or maam anymore? Its really not that hard to show respect!

Quick service. In and out in about 20 minutes. Would have been shorter but I had questions. The service rep was knowledgeable and friendly.

They were kind and helpful. I would totally go back. Thank you for your assistance.😊

John was amazing! Quick, efficient, friendly, and professional. Hope to experience my Xfinity errands with John or someone of his caliber everytime.

The line is long to get in, but they have a pretty organized system.

Excellent service the young lady that helped me was wonderful. As always I am always satisfied with Xfinity and Comcast. Thank you

Superb fast service!

Xfinity store managers should make arrangement and priority to elder customers.I saw elderly customers were waiting and standing in long line outside the store in freezing cold temperature. Imagine the rainy and windy days 😨

Dont trust the SALESPERSON behind the counter.

These guys actually know what they are doing. Very informative and answered all my questions. Definitely recommend

I changed internet provider from att to xfinity, this store give me a defective device where every two days I have to restart to have better connection.

Unfortunately, a terrible experience all around. Unprofessional, not responsive to customer needs, didnt communicate that my reserved equipment was out-of-stock after having driven far to pick it up. I do not recommend this branch, or frankly, Xfinity, at all for their services.

Very frustrating and time consuming experience

The guy who work at desk is so so so rude, i am very disappointed with him and his service, he was fighting with customers, he was unprofessional dont know how to handle customers....

Like pulling teeth.

The customer service is horrible. The lady at the service was very rude and not at all friendly. The place was looking decent though.

Goofy in and out usually there is a wait

Why comcast can never get it together, is beyond me. The staff is rude, service is slow.

Very busy all right customer service get the job done.

Its easier to pay my monthly bill at the Comcast main office

Went in to exchange modem. They were fast, courteous and compliant to social distancing regulations with dividers between stations.

Very fast service with attentive and helpful staff.

Very convenient!

Nice shop Fairly helpful staff.

Quick and ez

Rude rude rude!!! Called and made complaint.I understand alot is going on. With CO-VID 19. Be kind. Be courteous. It will go a long way.👎👎👎👎👎

Very helpful, kind and professional keep up the great mannerism 👍🏻👍🏽

Nice and easy

If your coming here for customer service please turn around and go to a different location. From the door We were not well received, as an essential worker for the elderly taking my client out to pay there bill who is 80years old. We couldn’t even get a seat not to mention they are using a chair out side to block the door. So it’s still a chair if we can’t use it find the best way to service your customers. We don’t need to feel unwelcome . Eric the manager finally figured it out so I’m glad . Thank you for noticing . Remove the young guy at the front door he is not well experienced on how to respond to situations outside of the norm. Comcast is a huge monopoly be kind to the people who pay you to keep your job. We are called customers for a reason.

The purpose of my trip was to exchange equipment and clarify some unanswered questions. Gino was very informative and even provided some solutions to my concerns. He took the time to reassure me that my concerns would be taken care of if not addressed at the given time.

Just stopped by to pay my bill

What kind of internet providing establishment runs out of modems? Essential workers? Well you have essentially failed. Shame on the person responsible for the poor management of this facilities equipment stock.

Not to bad

I guess if you have Comcast equipment you can sell it if you like because no one answers the telephone at all or ever

Stopped in to get new Ethernet cable, ended up chatting with the staff for almost 30 minutes! (They didnt have anyone else in the store at the time)Super sweet, nice, helpful and funny guys!May even switch from T-Mobile....

Nothing special happened, just exchanged hardware

The staff took care of me in a timely and effective manner.

This review is for their corporate technical service. They suck! You might as well talk to your dog about technical support for their equipment you would get a better answer than you would from the humans or their computer gate keeper than never lets you talk to a human. If they were my employees I would fire all of them. I would suspend the CEO until he gets his head out of his back end.

Worst service ever, I was told by customer service to return my TV box to either UPS store or any Xfinity store near me. It happen this one is close by even I have multiple UPS stores closer to my house. So I thought why not just return to the store and it should be simpler than UPS store. It turns out BIG mistake. they now have cell service, so the store now pack as ATT and Apple stores. and I have wait for over 20 mins just to return my TV box when I do NOT need any service. when stated that I dont need service and just need to return the box, the Service rep in the store even go as far as to say that I should have go to UPS store instead. Man what a service.

Very bad customer service

Exchanged the modem and the customer service staff is very helpful

Very quick service, 10 minutes at maximum. Agents were very friendly and helpful.

Friendly staff beautiful nice modern store lots of parking but line was moving really slow and there was a lot of people and this is there in the week I could imagine on the weekends checked in at 10:10 a.m. and left at 10:40 a.m.😳😂

Fast service.

I paid for an upgrade service and had an appointment for technician to do an upgrade install. The technician call s me 72 minutes after the scheduled appointment to say she was canceling for 2 weeks since she didnt have the tools or equipment I purchased. Xfinity SUCKS

Great servise & sharing technical info & help customs. Overall very efficient.

Quick pickup of ordered material. When o has setup issue the technician helped fix the issue. He was courteous and friendly

Just $12 for data (per gb) no line access fees just 12 bucks! I never use more than $12 worth of data and Im on my phone a lot. Xfinity hotspots everywhere so hurray for the $12 monthly cell bill. Great customer service too.

I came in this office in Union City today with my wife Remy Sullera about our alarm system and monthly billing. Mr Harman Kumar helped us and smoothly dealt our issues. He was very helpful and knowledgeable with his duties. We have been a costumer for more than 10 years now and good customer service is the key for customer satisfaction. You have a good staff including the security guy that day.

The store is top notch, but like anything in Bay Area, the wait times are too much to deal with.

Best to make an appointment, I was in and out quickly. Everyone was super friendly and was able to answer questions and replace my old equipment with no problems.

So we bought into the sales pitch and signed up. Second day no tv. Customer service says they can have a technician come out Tuesday, it was Friday. Raised a stink, threatened to cancel service got escalated. Next rep set it up for Saturday afternoon. Cat shows up, gets it working but in his own words its not right. Seriously, 5 years with Direct TV not a problem. Switched for the high speed hype, which was simply that.

This rating is not for corporate which clearly receives a zero. This is for the amazing service that I received at thos store. Stephanie has assisted me each time with the service belonging at a 3 star Michelin restaurant. The nice people here always great you nicely and make you feel at home. Too bad comcast the company is trash. At least they provide you with the best ins store experience. I hope the next time I come in Stephanie is the manager as she is a perfect example of a wonderful customer service experience. Thank you!

Plenty of parking and quick service.

Quick service!

Excellent customer service. We reviewed my plan and was able to save $10 per month and upgrade to voice activated tv remote and security system. No installation charges. Techs who came out were early(!) knowledgeable, helpful, pleasant and patient. Thank you Comcast!

Good 👍

Worst customer service, staff does not care about the customers

I love it

Convenient store only one we have in union city..

I waited for a long time, there were so much people and had few seat.They worked slowly without smile that made me unhappy.I wanted to know more about the internet but ......You know? I have not meet such bad service before !

Just wanted to give a big shout-out about our experience this last Wednesday. I made an appt. online that day to pick up a new modem and arrived on time. I checked in at the front desk and about 10 minutes later, Daisy came over to help us. I told her I was there to pick up a new modem and remote (I did call the Xfinity phone number ahead of time and found out they can check inventory at each store and they told me that Union City had inventory). She got us in and out of there in about 5 minutes, was very friendly and knows what Customer Service is about!

The store manager Eric Cruz is a big liar !!! He has no ideas about how equipment work and yet making up lie and providing false information is his best talent !!!

The customer service representative I spoke to today was extremely rude and dismissive, and was not willing to help me at all. She was at the desk down the hall from the entrance of the store, to the right. I was at the store to return my modem router since I had bought my own, and also wanted to speak to someone about changing my plan. I got ZERO help from the lady I spoke to at the store, but got the best service for the same questions when I got back home, and spoke to someone online.

Pathetic. Horribly Understaffed. Nobodys in any hurry for anything. Prepare to spend hours waiting. Corp spent all the money on the store and they dont hire anybody who can do anything at any pace anybody could possibly need .

I was having some trouble with my Starz Chane. The 2 workers that helped me did everything in there power to resolve the situation. there was nothing they can do for me because the situation is do to a contrary that Starz has with comcast. Will see what happens. It will be very sad to see Starz go . They have so many good movies. Thank you guys for all of your help, you are very excel workers.

Good customer service. Only waited about 5min Personal one to one service by knowlegible staff.