We needed a truck for a multi-state move. Brian found us a truck in 3 hours. We were able to complete the move in the allotted time. Thanks for coming through.
I had an excellent experience renting a utility trailer from this Uhaul location. Easy rental, pickup and return. Very friendly and accommodating employees. Thanks to manager Brian for your generosity and to you team member who helped with the return (sorry didn’t catch his name)! Much appreciated!
Sat on the phone for 10 minutes while driving from one U-Haul to another on the phone because the first store said it was at the other and got no answer for 10 minutes for someone to walk In in front of me to get the truck I needed, customer service is garbage would never go again.
The employees at this uhaul facility were unprofessional and rude. I was told to pick up a trailer at 5 pm, upon arrival they did not have the size trailer I had reserved. I would have rented a smaller trailer, but the employee gave me such a difficult time, I took my business elsewhere. Do not recommend.
I dont leave reviews often, but the general manager at this location is one of the worst people Ive ever met when it comes to customer service that I had to say something.
Reserved their special motorcycle trailer ( has the recess nose for front tire of bike as shown below). When I arrived two days later to hook up it was gone. Manager said they rented it out to someone else. Didnt admit to the mistake and didnt offer apology. He didnt care.
Ive used this uhaul many times before, mostly for the convenience of being right off the main highway. The only reason its getting two stars. I attempted to make a reservation over the phone, to which the lady I was speaking with accidentally hung up on me instead of placing me on hold. That is fine its a simple mistake, however she did not call me back with the phone number that I had just given her moments before. I showed up to place my reservation in person, and take the trailer home that that day instead. I felt the entire time my business was unappreciated and inconveniencing the employees. When I did not know my license plate number off the top of my head, the employee huffed and threw his pen down on the table, covered his face and said, well you better go find out. As I was walking out to check my license plate, I could hear him talking to other customers waiting in line behind me about how someone could not know their own license plate. Its my dads truck, of course I dont know the license plate. Never again with this U-Haul
Quick and easy experience. My truck was clean and ready to go and changing my pick up time was not a problem. Staff was friendly and helpful. Returning the truck with the app was super easy.
Decent rates guys in yard are helpful hooking stuff up . But individual that does rental agreement behind desk isnt exactly a people person. If they had better customer service Id give 5 stars.
I went in for a propane fill up and the gentlemen who helped me was very very informative, and very helpful. THIS WILL BE MY PLACE TO GET MY REFILLS FROM NOW ON!Job well done gents!
I had a rush move this past weekend. Amy and Justin helped with all my needs, from a speedy checkout, even after computer issues, to return. Thanks guys for making it a quick process
Staff is professional, friendly and good under pressure. The lot is large with ample parking. Rentals are clean.
Was ready to rent a storage unit, but backed out because the condition was that I buy their lock, $11.95, and use their insurance, $7,50 extra a month, besides the $104.00 a month for the storage unit. The lock and insurance are 2 things the customer should have the right to choose. Wanna know why your liberties are being violated? Well this is the rason, because of businesss like this. I found a lesser priced good storage down the road in clean safe area, using my own lock, and not forced to buy insurance. U-Haul...never again
Julian O. And Jarod C. Are the most helpful and friendly employees that Ive ever meet. Highly recommend this location of U-HAUL.
Clean, efficient and courteous. Sales person Ray was informative and personable.
Customer service could be better. They charged wrong amount to my card and froze up a couple hundred bucks after trying to fix it. Brian that does reservations wasnt friendly.
Amazing service and eager to satisfy. Thank you Brian the store manager
I have never experienced such bad customer service from Uhaul in Utica NY. The manager, Brandon Ghallager, fried one of the wires in my taillights. Without permission opened my hood and changed the fuse. Without discussing what we could do or saying sorry he told me to leave and take my business elsewhere
Nice, friendly service...clean vehicle, easy pick up and drop off
They are a rip off and lie about the cost of the truck after I returned it!! Will never ever use U-Haul again! Besides the employees, only half of them know what they are actually doing!!!
They were booked solid. Def reserve in advance. Nice facility though and helpful staff.
HORRIBLE experience!!! I rented a truck on a Saturday afternoon, returned it on a Saturday morning (not even 24 hrs later).....was charged for 2 days and then given the run-around for my refund!!! These people not only ripped me off, but then decided to send me a CHECK for the difference they owe me, even though I paid cash, AND had a debit card on file!! To top everything off, they sent the check to an address that I didnt even give them!!! I wish I could sue these incompetent folks!! Never had an issue with them before, never will I give them my services ever again!!!
Had hitch installed on my Ford for $370 everything included (tax,labor,wiring and ball). Best price around.
Got me in and on my way asap. Made my move much easier.
Got charged extra money unfairly.
Very good. Quick no problems.
Great service. Paperwork takes forever though.
My experience with the Uhaul Facility was Excellent.
Improper install on wiring my hitch trailer breaks will not work and management Brandon said he doesnt even know how to install a weight distribution hitch but still has a job installing hitches and running the place and all this and never booking two appointments when I called to set them up this place is a waste of time and money Im filing a lawsuit against uhaul for improper install and letting my lawyers deal with these idiots ..... dont let them touch your vehicle they are clearly not trained to be working here worst experience ever with a multi million dollar company
Were helpful with my moving needs
They were a little slow on customer service and not very chatty but it was ok.
Great customer service and very helpful staff!!!!!
Staff have been professional wherever Ive dealt with then
Its UHaul, ya rent, ya drive, ya bring back :)
Got a tow hitch in and out in 30 min
Very helpful
Terrible customer appreciation
Convenient
Clean, friendly, professional