We purchased a new refrigerator from the Uvalde TX store.A young man named Rico called to verify delivery today.He gave us a specific time, not the classic 9-2.He arrived 5 minutes early, looked at everything and got started.He had to remove a door to make access and installation is easier.He got everything done, door reinstalled and cleaned up in a timely manner.Rico was very respectful of my wife, my property and myself.Thank you Rico for your professionalism!KM

On 8/28/2021 my husband and I went into the Sears looking for a washer, we had the best help ever. The manager help us out in all our questions!! Thank you so very much. I won’t shop anywhere else for my appliances. Thank you

I can see why Kmart and Sears went/are going out of business! My experience with both the corporate and “home town store” is the WORST customer service experience of my ENTIRE LIFE! I paid over $900 for a washer and dryer along with another $100 in delivery, installation, and parts from sears.com. After waiting for a month, I am told “the home town store” will not install the machine because of COVID. I have resorted to writing a certified letter after calling the corporate customer service phone number for weeks now asking for a refund. My understanding of what I have been told is that the customer service representatives do not have the power to issue refunds.Just in case Sears tries to claim the $70 fee constitutes exclusively a delivery charge, as a few of the representatives of Kmart Sears have argued when I called Kmart Sears Customer Service, I took screenshots of what the “Delivery and Basic Hookup” entailed according to sears.com. This included, but is not limited to, attaching washer legs and provide consumer literature,” “connecting washer to the conforming hot and cold-water supply, level[ing] the washer and connect the drain hose, and even test[ing] your new washer to ensure it performs properly. Unfortunately, the agent performed none of these tasks Sears promised me at the time of purchase. Furthermore, I bought a $22 dollar hose that the website “required for installation;” I would not have bought said hose but for the promise that Sears would install My Washer and Dryer.After looking for weeks, I finally found someone to install my washer and dryer for a fee outside of the $70 I paid Sears. While this repair man installed the washer no problem, the dryer was missing parts. I asked the repairman to write down what I needed and took that to the “home town store.” After my first visit, “the home town store” staff sent me back needing information that, in my opinion, they did not articulate very well. Luckily, my repairman agreed to go to the store and talk electrical jargon with them.While I sat in my car outside the store waiting for the repairman so we could entire the store together, a man who works at “the home town” store knocked on my window, made a comment that I perceived as accusing me of theft, and gave me the same trite remarks about not being able to help me. Once the repairman arrived, we went into the store. The same man from before spent several minutes looking in the back for something and returned telling me he did not have the part. I asked him if he could order the part, and he made a suggestion that I was out of line. I left, before I actually committed misconduct, exclaiming that I am done with this whole process.`The entire time this is going on, the man that I am 99.9% sure is the manager of the “home town store” is sitting in a recliner chair acting like a child with other people. I was tempted to record them, but they looked like junior high kids cutting up and having a good time. Luckily, the repairman found all the parts and installed the product for me; I consider him a blessing from the good Lord!Although there are two sides to every story, I wish I would have bought from Home Depot!

Sears will be the only place I will always buy my appliances and any garden tools necessary for my yard. The first purchase I made was my stove and refrigerator back on November 24, 2011. The employees always treat me with kindness, and the customer service has always been excellent. I recently went back on July 28, 2020, to replace my dryer. I had help from Marco, who help me place an order for a dryer and receive it within two days. Thank you so much!

Awesome customer service! The manager, Marco, was friendly and helpful! Bought a washer/dryer set and it was a quick and easy process! I would highly recommend our local store! :)

Great store and location. I received wonderful customer service from a man named Marco C. Came into the store for a dryer and I was helped on the spot. I highly recommend this store and the friendly service of its top employees.

Great Customer service! All of our appliances have been bought here. Marco recently helped us pick the perfect refrigerator and stove!

Wonderful experience! Great customer service and very reasonable prices!! I highly recommend this Sears. Purchased a Maytag washer and dryer.

Dont bother going anywhere else for anything from garden tools to major appliances. Marco and the rest of the associates have been extremely helpful anytime weve had issues with our purchases. They are truly an asset to the company and have earned our business for life! Thank you from the Gonzalezs

Wow breathtaking customer service, every one there is so nice and makes sure you get what you need, i left more satisfied and happy knowing i got my problem solved

Fantastic service and very friendly. They were very helpful and took the time to show me the operation of the mower. Will be going back for future items.

Service was really good got helped by Marco C. He came out to help us with our dryer problems he was very kind and helpful really recommend sears in uvalde !

We took an washer in to be repaired and were told that they do not provide that service. They then gave my guys a number to call a local appliance repair guy which we did. Here we are three months later having just picked up said appliance in pieces covered in surface Rust. I called and spoke to the manager who basically told me we should have bought a service plan from them and that it is our fault for using this guy in the first place. I explained to him that I did not think it was their fault that this happened, but I suggested that they should be careful about who they recommend. The manager made it clear that it was not something he cared about. I did explain to him we would need to purchase a new washer, but based on his attitude we would be going to Kerrville to purchase one from Home Depot. He said something to the effect of so we lost your business, but his tone was distinctly a I dont give a damn tone. Over the years we have purchased lawn mowers, freezers, refrigerators and dishwashers from you guys. Rest assured we will always stop elsewhere in the future.

MY wife and I purchased a washer, dryer, and fridge. The owner, Mr. James Cox, did a great job helping us select the products we purchased. The delivery and setup done by store employees DJ Escamilla and John Escamilla was excellent .

Top notch service and excellent prices. Super easy to deal with

Outstanding, very professional, most courteous Mr. Chavez went out of his way to help us and please us.

We were looking for a gas weedeater. There werent any on the floor so the owner went to the back to look through his shipment and found one and for the right price . Very happy with the service and the purchase.

Love this place courteous and quick to get you what you want ! ❤️

Marco was awesome. Very friendly and got just what I needed! Thanks again, Debra F😎

Amazing experience John was very helpful and very positive answered my questions

Awesome service, they were quick to respond to my needs.

Fast and easy service, if you cant find what ypu want in the store, they will help you find it online.

Great place to shop for all your home appliance need and more.

Very helpful and informativeExcellent customer service

If they dont have it they can get it!!

Marco is great... very knowledgeable

Excellent customer serviceFriendly staff

Good product and service

Great, friendly and easy experience

Lots of merchandise on display

Awsome!!!!