Came here three times, the first and second time were fine. I had really helpful salespersons and she/they were both very informative and understanding of my needs and wants. AS FOR MY THIRD VISIT, was horrible. I got this salesperson, name was Kevin. From the jump dude was already making sarcastic “jokes” and coming off rude and unprofessional about the questions i would ask. For example I would ask “do you have an iphone 13 in pink” his response was “I Don’t Know.” …. Not “i dont know” as in “im not sure let me check” just simply idk. And at first I didn’t pay much attention to it because it is true that he actually MAY NOT know the quantity of specific items in the stock room at that current time. It was just very unprofessional to respond in that manner and it happened multiple times after because I also asked for an iphone 13 in black and an iphone 13 pro.Eventually I ended up getting an iphone 12 because he had told me i could get $600 off and that the promotion will kick in on the 2nd bill cycle. So i said cool, give me the iphone 12. While in this transaction he continued to make unprofessional remarks, more sarcastic jokes and even got on a whole unrelated phone call while servicing me. On top of that (i added another line) he increased my phone bill that I currently had from a basic $60 plan to a $70 plan without telling me and i noticed when i was at the store that i had completely lost service and when i asked him about it he said nothing and continued to hand me my bag/products. Not to mention his attempt to try and get me to sign up for a verizon credit card.So all and all if you happen to run across KEVIN at Verizon i would highly recommend asking for a different salesperson or be very aware of his schemes!- Rude service- upped my plan without my approval- didn’t review any accessories or insurance i may or may not have wanted- left confused about the entire transaction- probably lied about the $600 promotion- unprofessional

Horrible customer service two weekends in a row. Employees were not friendly. Nobody greeted customers as they came in. One dude actually was watching football on his phone and seemed agitated that we interrupt his game. Went to Verizon in Tifton, instead. Great service, friendly employees, attentive, and greeted guests.

Agents acted in a hurry. They didnt want to help much and wasnt sure what they were saying was correct. Ive been with Verizon 12+ years.

I don’t usually rate anything on Google. But, our experience at the Valdosta store today was pathetic. In the past, we have traveled up from Lake City, FL and purchased both an Apple Watch and an iPhone 11 Pro at this store and had a great experience both times. However, today when we walked in the store, we were not greeted by ANY of the staff despite there being at least 6-7 associates in the store. Most seemed more interested in interrogating the associate going on lunch break than helping good-paying customers. We went to the iPhone area and started looking at the phones, and were especially interested in trading my wife’s iPhone 8 in for an iPhone 12 Pro Max. We stood over in that area for 10 minutes, waiting for someone to at least acknowledge our presence and say they would help us soon. NOBODY did so until we started to walk out and one of them asked if we had found everything we were looking for. NOPE! We were looking for that great customer service we had grown accustomed to over the years, but we didn’t find it. We won’t be back to look for it, either. This store lost good customers today. Tragic!

The customer service here has gone way down. My family and I went here with the intention to move some accounts over to Verizon. By the time I left, I had decided to move my accounts from Verizon to the other company. The guy who was supposed to help us didnt listen to us and didnt want to help with anything. I asked about having a phone sent to another Verizon in another state for my mother in law and he just kind of brushed off my questions. For the price Verizon charges, they should have the customer service level of Chik fil A.

I was very impressed by Aaron, the manager. He got my phone operating again.Many thanks.

Leslie went over and beyond to assist us.She was helpful, patient, and friendly. She also didn’t make us feel as though we were obligated to make a purchase that day. She explained every single plan detail and cost. We were given advice and options too. I’d highly recommend her for assistance!!There was also a guy there named Aaron. I went back the following day and purchased an Apple Watch. Aaron explained the differences in the current watches, the options for each, and ran to the back a few times to confirm what was in stock.I genuinely appreciated my encounters with the both of them. Highly recommended.

It was cool 🤷🏾‍♂️ I was able to get done what I needed to get done....simple bill pay 👌🏽.

We asked for an upgrade from our current phone, salesman told my wife it was an iPhone 12 but when we got home it looked eerily similar to our iPhone 11. Guess what, he sold my wife the same phone she had and charged more than what we paid for it when it first came out brand new. He also lied and said we couldn’t transfer the data from one phone to the other and sold my wife extra iCloud storage so she could transfer her info because she told him how important it was to her. Steer clear of this store, they are liners and cheats! Or at least our salesperson was.

Phenomenal. Blake especially. Sean is a terrific manager. Big thanks to you both. Wow!!! Good job.

Sad to say that I walked in with a Verizon prepaid cell phone that I purchased at walmart, the someone in management help me get my cell phone activated after I made several attempts on my own, and everything seem to be going well, but she didnt make a trial call to see if the service was actually working. So when I left there, of course my Verizon prepaid cell phone does not work. I got no service. And still to this day do not have service. I should have asked her I guess to make a test call or test text? Very disappointed

Always quick, easy and very helpful

Very disappointed. First time I have gone to a Verizon and not have an issue settled. Their solution was for me to go home and call their support line.

Had a great experience yesterday! No wait time at all, and our rep, Kierra, was absolutely the best! She went above and beyond! Love her, and definitely will be back to see her to get myself an Apple Watch soon! 😊

When you are not able to get the to cl you back or online. Go here they have to talk live .No robots;-))

Very easy to get in and get what I needed and leave lol. The staff was super nice also. I loved the security guard on duty there also. She even held the door open and made sure I had wipe to stay clean!

Went in there to get help with my two new phone the man asked me what the problem was and they would be with me in a few minutes and then he sat down and started playing on his phone I guess his Communications and or games are more important than the customer and very bad cell phone service in this area

Closed early. Rent a cop was a smart mouth and provoked an argument. All I wanted was to make an appointment and was told they dont do appointments but My Verizon says they do. Manager was cool and gave me a number to call to actually speak to a person. Cant wait to see if that is accurate. Probably going to look for another company. Get rid of the rent a cop..

Got my phone service was ok. They were not really outgoing

Online or on the phone is better do not I repeat for not go in the retail store onSaint Augustine Valdosta Ga🙄 they dont have patience or time to assist customers who are experiencing problems with device or payments .they will rudely move you out the way to assist potential buyers, ps: they will find away to lie about promotions or plans to upsale you.. I hate pay 300.00 for phones /plans that does the same thing as straight talk or any other prepaid company there are no value in the plans and in store customer service sucks, they will call just like you can they have no experience with fixing a device so just call or chat using the App, Period try-me and see

Great Service ⚓

Wonderful people alot of help.

It was great. Look very clean and professional. Outstanding customer service

Everything about this Verizon store is absolute hell. Most of the employees are extremely nasty. The employees that arent nasty usually dont last long and quit rather quickly.

I couldnt get my voice-mail to work and they fixed it for me

The rep Kevin is so fine!!!! Very honest and very knowledgeable. If you go to this location ask for him!! Is he single by the way?..... Jesus.

Less than favorable

Kevin is a great employee to deal with. Made my purchase quick. Got in and out on my lunch break with ease.

Terrible Customer Service!!!!The security guard was rude when we walked up, then once we got inside the man didn’t have a clue what to do and was extremely rude. I was wanting to buy two new, possibly three new phones and add two lines and he recommended I do it online. He refused to give me the Father’s Day sale that they had signs up for and then went for help. We stood there waiting and no one came back to acknowledge us. We literally left.

After booking threw price line an staying here multiple times we will not be back ..due to no hot water

Staff was awesome. Great help with a billing issue AND a few of us had a discussion about food and bacon wrapped smoked turkey.. got a great idea to flash fry one for the last 15 minutes.....yummy. Real people, real solutions!! Thanks again gentlemen

Very helpful and customer friendly

Some of the worst customer service I have ever had, now I remember why I left and went to a prepaid. As soon as they tell you they can’t help you they sit down and play on their phones. Been in twice over the past 2 days and every time they act like it bothers them that you are in there. One guy couldn’t stop watching espn on his phone to help, and the manager was too busy texting and talking on hers to help. When she finally did help they kept rolling their eyes at each other because they didn’t want to help.

Calling the number to the store is worthless. Nobody picks up the phone! They have a long drawn out recording then it just says all the associates are assisting in store customers. That’s all day call backs just to see if they’d actually answer. Nope, there goes that sell....bye Verizon.

Weve always had pretty good experiences here. However, when my wife tried to visit the store on 4/29 for advice on what device she needed to upgrade to, she was confronted by a security guard who stopped her at her car, asked her what she wanted, and told her where to stand. A store representative eventually made his way out and told her that he couldnt help her and she needed to pick something out online. He offered her no help at all. Our further experiences with Verizon Wireless regarding this order have been less than helpful. I understand COVID-19 and the stress that it puts on all of us while we get through this time, but the lack of humanity that my wife was subjected to was absolutely inexcusable. We will never return to this store.In summary: Great network, at the cost of high prices and rude, incompetent employees.

The service is always good and the staff is very knowledgeable!

I drive across town past another store just to come here. If you need anything for your phone service these folks can help. We’ve bought phones and accessories and couldn’t be happier.The staff working the floor were amazing. You would have a hard time topping the help you can get here. 👍

Awesome... Malcolm is the man with the plan. Hes honest and very helpful..

Great place to work

The customer Service was very nice and friendly and helpful.

Cant stand this place

Kenneth Lilly, Solutions Specialist, Air Force Veteran is an amazing salesagent for the customer. I was getting ready to buy more than I needed. He not only saved me money, he educated me on my devices in a way that I understood; I am over 60+ with brain issues. I did not feel pressured at all. This guy is extremely educated in peoplesskills. Sincerely, Brenda Vickers Johnson

While they did give me good info they didnt have what they suggested I needed.

We were helped by Aron. The man had more patience than any one person should have. We started our phone shopping at bestbuy and it just seemed like the employee waiting on us had other things they rather be doing, walking away between questions. So we found ourselves at Verizon. Aron answered all of our questions, gave us things to consider, and even helped my wife with an uploading problem she was having with her Sprint Android. Because of the customer service we will be returning with my mother to switch all three lines from Sprint to Verizon. Did I mention we spent 2 hours in the store with our 6 year old. Patience!

I am completely appalled at the customer service or rather, lack thereof. After going into the store yesterday to pick up an online order, it took a solid few minutes until someone recognized me standing there. Most of the employees were too busy watching football and discussing their lunch orders. Someone finally asked if they could help me and retrieved my order. I asked for help setting my new phone up because I was hesitant about losing years worth of texts/pictures from my old phone. The employee stated “All you have to do is turn the new one on and enter your iCloud info.” NOW if I would have just said okay and left, apparently there is an additional step with switching the SIM cards that I would not have known how to do. The employee helping me disappeared for 30-45 minutes after expressing she was “sick” and coughing near me and another customer. Finally after asking for help after the downloads were complete, another employee helped me with the SIM cards because the original girl helping me was no where to be found. As someone who has immense experience working customer service all the way up to the State level, I am HIGHLY disappointed. I understand working on the weekend isn’t ideal, as I have had to numerous times, but if you’re going to allow your staff to stand around and watch football, discuss their lunch orders, and act like it’s a Sunday Tailgate rather than paying attention to the customers, then you should close the business on Sundays and save payroll some money and customers their time.

Let me begin with I love Verion, I have had them as my cell carrier for years and always have excellent service. However, there is this particular location! It would be in your best interest to avoid this location. Order online or go elsewhere. This location had excellent customer service in it past, since I come from a management background I can assure you the decline has to do with present management and the practices that it finds acceptable. Da Club like atmosphere combined with the acceptance of deceptive and down right dishonest business practices are your primary reasons. If someone is willing to be dishonest about anything in business it throws their credibility into question in all instances.Let me conclude with Verizon corporate took excellent care of me after the fact. I appreciate that and want to make sure this review is understood as not negative against Verizon as a company.. just as a recommendation to maybe help someone else, especially anyone old enough to be perceived as “ not tech savvy”Verizon owner.... no need to contact me. This review will remain in place and I have been taken care of.

Love this place, both times I have been in they have been nothing but helpful. Would much rather visit the store than mess with the app or online customer service.

Always feel listen to when I go in for a problem. They certainly have service always feeling down 2 extremely helpful. Attitudes of staff excellent

First I have to say that I had a good experience here. Had quick service and felt the entire purchase of a new phone was quick and painless. My salesman Tony was very helpful, answered all my questions and was very helpful.

They were not willing to help me other than trying to sell me a phone. Best Buy helped transfer everything from my phone, and they also gave me $300.00 off of the phone I bought. I dont know why Verizon couldnt have done that as long as weve been with them. Weve been with Verizon at least 25 years.

I came in and was taken great care of. This location I recommend. The one in front of Walmart on perimeter was a joke.

Not good

Matt and the manager, Charles were awesome!! I am so blessed that Charles was able to do what he did in order to make sure I got the best deal possible on a new phone given the situation with my plan. I have always loved being a Verizon customer and I plan to continue my business with them forever!!

Horrible customer service experience. I recommend going to a cleaner store with better workers and managers. Really. Absolutely no help with my smart hub?

Best time to go is at opening or 1 hours before closing. Always accommodating.

Staff is always eager to assist (commission must be nice) and they always make sure we are satisfied.. except for my monthly $500 bill I get because I have so many kids with phones, tablets, and all that other stuff. But, the service I get is worth the cost.

The customer service representative seemed knowledgeable and eager to help! Answered all my questions and seemed very patient with all my questions. The store is a small one but these gallery of tech seemed in abundance! From google home speakers down to the latest bluetooth speaker setups to include the JBL Link view which was something that i had not ever seen!

Go to Marc!!!! Ask for Marc. He takes his time to explain and talk to you about your options. He is not going to push you into getting anything you dont want or need. He is amazing and is all about customer service. He is the only reason I dont rate customer service a zero for this store.

Great experience at the store, Kenneth was able to take care of us in a timely manner and knew the products very well.

I dont have bad things to say about the store in and of itself. There were two reasons I didnt give 5 stars. The first is that the wait when you come in. Its a bit much considering how many employees you see working at a time. Despite that, the staff is friendly and especially patient considering how annoyed some people get. They dont have any of that uppity attitude that Apple Store employees tend to get. Theyre polite and helpful with you while theyre helping you sort out whatever issue you came in with. The other thing, and the one I had the bigger problem with, is the other people waiting with you. Ive had to put up with adult patrons laying down on the little square benches in the middle of the store like theyre five years old on more than one occasion. If it was a small child that was having a problem, I could kind of accept that. But a grown person?? One time there was a man doing this and after what seemed like forever, he finally sat up. I was hot and tired so I took the only available space, the spot where his head was when he was laying down. Then - without even bothering to look - he flopped back down hard, resulting in the back of our heads colliding sharply. Its likely less the stores problem and more the fact that Valdosta is a small and backwards town. But I still felt the manager on duty should have policed that situation before it ever got to that point. All in all, if you can manage to dodge that sort of person while youre waiting it wont be the very worst experience youve ever had at a cell phone store.

Just changed over from at&t to Verizon and so far so good. Great coverage and awesome staff! They are doing a great job here!

Kasey was extremely helpful and answered all of the questions we had and helped us decide between the two phone we were looking at.

Excellent Customer Service. Mr. Alon Boyd went above and beyond, spending a good deal of time to help my wife save videos and pictures of our baby. He was very helpful and friendly during the entire process.

Called in advance so when I got there they had everything ready for me. Helped me put on my new tablet. Have nice chat while they did that. Had an amazing experience.

Very helpful but takes forever to get things done

They were very timely. And had me in out in a matter of minutes.courteous and knowledgeable. Follow up service has been good too. Thanks Verizon.

Replaced my out of warranty headset for no charge and no hassle. Would recommend this Verizon store to anyone. Great service. Prompt and friendly.

The very first question I asked the associate was, will getting a plan and phone through Verizon help my credit? His answer was yes. I bought a galaxy s9+ with a case and a screen protector. I also bought a few more accessories and spent about 35 minutes in the store. All throughout the process I repeatedly asked about this purchase and commitment increasing my credit score and repeatedly got the same answer. YES. Now, 6 months later there has not been a single report to any credit bureau. With being lied to, I am very dissatisfied with this Verizon store and will be pursuing further actions.

We have been Verizon customers forever and all over the US. This store has the most knowledgeable and helpful employees we have come across. A person cannot go wrong going to this store.

The most horrible service Ive ever received as a Verizon customer for many years came there was supposed to be able to walk in and get the items that I had already paid for had people elderly people standing outside not even giving them water and didnt even have my item ready after I was told that it would be ready in 30 minutes came two to three hours later stood outside for an hour and a half and finally somebody came outside to ask for if anybody had to pay a bill and I said well Im just here to pick up because the security guard would not let me ask anybody to pick up my item The absolutely worse Verizon store Ive ever been to in my life and I will never return It almost cost us our service with Verizon

Great service. Sales person helped explain everything to me that i needed. Would definitely return.

Very friendly staff.knowledge and not pushy to sell phones when only looking to buy at a later date.

They were great in helping me with that I needed.

My phone died suddenly, and I had to get something done ASAP.Walked in, spoke to a man named Alon.He got me back up in going with a new phone in 20 minutes, for free since he was able to do my 2 year upgrade a month early for me, didnt care my old phone was damaged.Best customer experience Ive ever had from a mobile phone incident.

Malcolm is awesome! We adore him! Cam is great, too!

They made sure everything was ok before I left

I definitely love Verizon Store, they offer the best selection of phones & accessories as well as the plans on the market.

Great service

The upgrade to the store sucks...and these seats for waiting isnt fluffy friendly, wouldnt take much to lean back and fall... might as well not have humans just use Google Voice to help...

Dropped my Galaxy s7 and shattered my screen in the parking lot at SGMC early one morning while visiting my daughter and grandbaby. Went to Verizon as soon as I got off from work. Kenneth Lilly always goes above and beyond. He provides exceptional customer service to anyone he helps!

They were wonderful at the Verizon Store in Valdosta, GA. Especially Christy the manager.

The sales representative was very knowledgeable about the phones. He gave me the phone number and told me how to remove lines that we were no longer using, and discussed better plans we could get, once those lines were removed.

Very helpful. My old phone was a mess, they helped me find a new one that I love! Thanks.

Tony was awesome! Very helpful and very courteous! Definitely recommend this store!!

We have been in and out of this store 4 times with issues with our phones. The first day it took 2 hours before we left the store. Second day another 2 hours. Third day we had to turn around and go back because of more problems. We are new customers and it has been the absolute worst service ever. Phone won’t turn on, phone scratched right out of the box and issues with getting our phones rang up, issues getting the phone numbers to transfer. No apologies were given for all the trouble we have been through.

Customer services are shark. They work for their commission. So be very careful.

Aaron was very helpful, friendly, and patient. We had a lot of questions about the cellphones. We will be purchasing new cellphones from Aaron very soon.

Great customer service from Kristy the manager!! She went above and beyond to help me move my data from the old phone to the new!

We absolutely love Verizons service. Yes they are high priced, but the service almost makes up for it. So far, I havent had a bad experience. If I do, I will update my post

I had a terrible experience at this store. I bought a screen protector from Walmart because mine cracked. I walked in and asked if I could have it changed. The man approached me and looked at me and immediately stared questioning me. I told him I bought it from Walmart and that I have had the Verizon people to replace it before. He asked me who. I told him I don’t know the mans name (it was a long time ago, and when he was replacing it, I didn’t pay attention to his name). He looked at me like I was stupid and said “you don’t know??” So I just said don’t worry about it and walked out. I tried to look up the managers name and number so I could speak with him but I could never find it. I want him to know how his employee treated his paying customer. I will NEVER use this store again.

Excellent.Helpful.Knowledgeable.Fast.Got what we wanted. No problems.Sales and management were friendly.

I purchased a Samsung watch from Jacksonville on thursday but my new phone didnt reach me until Friday but when I purchased the watch I was told any verVeri would set up the device well this store was very not customer friendly and I will never shop or visit this store again!!! Worst visit at this store and Ive been here several times

This is more for Verizon and not the store, they charged me over $300 dollars for break in contract even though I was still using there service under the same phone. I never broke contract. I will never go to Verizon again and have no plans of getting into another contract.

Helpful staff, but was way to crowed

Worst customer service in the country rude

Got our phone really fast nice peoe

Sales associates are always super helpful and knowledgeable.

More a commentary of the corporation than the local store. this one is corporate owned, staff is average. The company is the highest cost option in a crowded field but they do offer the best coverage in this area, especially if you get 5 miles off a highway.

The ppl there r so helpful thank you!!😊👍

I recently visited the store for their BYOP prepaid service. I had already checked online and called the customer service number and my Galaxy S8 and iPhone 6 were both approved to be brought over. The man helping me already had me pay for service while the phone was going through the process of trying to be activated, and my phone number was ported. The man also threw away the SIM card that was with my phone when it came in the store without asking! Neither one of the phones would accept the Verizon SIM and I was only given a partial refund. The only resolution he could give me was to purchase a new phone or go back to my old provider. When asked for my original SIM, I was told that it was in the trash and couldnt be found. He even brought out and empty trash can for show! I lost my phone number, I was lied to on the Verizon website, the Verizon customer service line, and the Verizon store.