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GameStop
173 Plaza Dr #1003, Vallejo, CA 94591, United States
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GameStop
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Ch
Review β„–1

My Nephews (14 & 11), got $$ from my older sister. We were near a GameStop....guess where they wanted to go? Ice cream store? NO.....GameStop. I went in with them. It took about 20 minutes...they kinda knew what they wanted, separately, of course. Apparently you need adult to enter with minors. I enjoyed the visit (and the lady customer with shorts & tattoos up & down her legs) 😍.

Ka
Review β„–2

I was so pleased with this GameStop! The floors were super not gross (a plus!) and the cashier-man (Chris??) was so kind and patient. Definitely the best GameStop experience I’ve hadβ€”and I’ve had some questionable ones.

He
Review β„–3

They will try to sell you things you dont want or need. If you go in you better know exactly what you want because if you have one of them help you they will try to up sale you.

Ju
Review β„–4

Staff is super knowledgeable and polite. They break everything down for you give you the insight on all offers and latest games.

L
Review β„–5

Love this place. I took a family member here to make a purchase and the manager answered all questions regarding returns and age appropriate purchases. Masks are required and the number of shoppers inside is limited.

Le
Review β„–6

Great location and employees were knowledgeable and very helpful!

Sh
Review β„–7

Great store and have whatever I need.

Te
Review β„–8

The employees are always very helpful when I come in to make a purchase for my husband since Im not a gamer at all. Thank you to all of your employees!

Do
Review β„–9

My grandsons favorite haunt! Covers everything they need and its close to home.

Ai
Review β„–10

Small for a game stop, but not busy, and had a helpful friendly staff.

Ri
Review β„–11

The women working the counter were great when we went in, they answered every one of my sons 999 questions.

Na
Review β„–12

V Town Game Stop has always kept it real. Good people

An
Review β„–13

Much more collectibles than before πŸ‘My son found a couple of cheap games and bought a gift card for an online purchase πŸ™‚πŸ˜€πŸ˜

Ri
Review β„–14

I used to work at Gamestop last holiday season, one of the best places to work at. Even though it was only seasonal I had a good experience and being able to interact with the customers made me feel good.

Ly
Review β„–15

Great, very knowledgeable, staff thats always helpful when Im trying to decide on a game or accessorie. Theyve handled the pandemic as well as anyone could expect.

Ke
Review β„–16

Outstanding customer service !! Of course Im a last minute Christmas shopper. So I had no idea as to what game my daughter wanted for Christmas. The gentleman who helped me was awesome. Being that he found the game I needed.(with me having very little information about it) He went above and beyond to make sure it was the right one. Thanks again Ryan B.

Ri
Review β„–17

The two gentlemen that greeted me were so nice and helpful! I will return to this store because of the service that I received and even received a few free items when I signed up for member discounts!!. Great store and even got a sincere thankyou for my purchase if you believe that!. Nice and clean and in order!.

ro
Review β„–18

This Game stop rubbed me the wrong way from the beginning. Between three people, including someone from another Game stop location, we called over 90 times, to no avail. The phone would ring, and ring, and then go to a mail box that was full. It was a little infuriating, since I was calling to make sure they actually had a game in stock, because their system showed they had one.I decided to risk the drive, and head over to the store. When we confronted one of the employees, who barely looked for the game I wanted, about the stores phone system, she looked dumbfounded. When we called the store on speaker, and she witnessed firsthand what we were talking about, she looked even more lost. She passed issue along to Andrew, who not only seemed more concerned than his co-worker, but also thoroughly checked to see if my game was in stock, which it was.Even though the situation was irritating, Andrew did what he could to make up for it, plus he seemed genuinely sorry about it. As other reviewers have mentioned, the store employees do seem more concerned with chilling and chatting with friends over helping customers.They have a large selection of games, which is nice, but thats not worth making the drive over.

Ri
Review β„–19

Bad customer service,, didn’t notify me that my pre-order would be delayed for weeks after release date. So I did the most logical to do, which is get a refund and buy it somewhere else.

No
Review β„–20

Great place to find NEW games and VINTAGE items. Pokemon cards & plush toys aplenty! The game EXPERTS are really knowledgeable!!

Jo
Review β„–21

We were helped by Nathan he quickly found the games for a gift and was sure to let us know of all deals and extras professional and friendly. We were sure to donate to make a wish and he told us how the kids get to be at a manager only exclusive event showing newest release games and how Happy the kids are to be apart of that awesome game con!!! Thanks GameStop you guys rok!!!

Ni
Review β„–22

Very helpful give me some useful information to try to help me fix my broken PS4

Ro
Review β„–23

Its gamestop,the same ol gamestop they buy low and sell high so youre better off shopping on the online market on your system but i came to get something you can not buy on the PlayStation store which is a power cord(didnt feel like thrifting and it was only 8.66) so that was pretty cool

To
Review β„–24

Easy parking.. good selection, helpful sales reps...

La
Review β„–25

The guy here was helpful. Completely different than every other Game Stop.

Na
Review β„–26

They suck. First I wasnt allowed to use a credit that I have. Said I had to redeem it at the store I received it at...lame!Then, my chip wasnt working. So I tried to slide it. He said you have to use the chip. Really? Couldnt get what my son wanted.

Ti
Review β„–27

There are the best game place excellent customer service.The hottest new games. Good schedule.πŸ˜˜πŸ“±πŸ˜‹πŸ˜‰

Ma
Review β„–28

Itnisna gaming paradise dont get me wrong. Just dont sell your stuff there, their offers are insulting. Their mark ups on used items is absolutely ridiculous. But they do have things for gaming no one else has. Also, shop around when looking at preowned items. I have found some items cheaper new at Wal-Mart.

Ca
Review β„–29

Had what I needed and made it easy on and out

Co
Review β„–30

I went and priced a bunch of items I was going to be buying and gamestop failed bad by alot even when it comes to gamestops pre-owned items I still found a better deal, cheaper prices on BRAND-NEW items from Target in the same shopping center! controller, games, and headsets saved about 35 dollars I would have lost at game stop

Wa
Review β„–31

They where helpful when did not have to. Due too receipt lost and past warranty.

Ch
Review β„–32

Love the location, each gamestop is the same honestly lol well my cashier was kinda lame

Ro
Review β„–33

I waited over 30 minutes on hold. I drove over while still holding to find no customer in the store and the staff just cleaning. 2 time I have been treated horrible and the last time I ever shop at this location. Probably just done with game stop.

Un
Review β„–34

Good prices and attendants always are in service.

Sc
Review β„–35

Employees are great, company is a scam. Only go here if you need someone to help you with your purchase.

Li
Review β„–36

Nice employee return policy still needs work

Ru
Review β„–37

This is my favorite game stop! All employees are great and will go out of their way for you!

Do
Review β„–38

The staff was helpful & nice

Na
Review β„–39

My favorite Gamestop to go to. The guys are always cool behind the counter. Sometimes its super busy but its the only Gamestop for miles.

Er
Review β„–40

Best place to get video games and video game accessories. Good prices on used games and well stocked.

Cy
Review β„–41

The good customer service inside. But then are not good of answering the phone so thats why the only get three for me

To
Review β„–42

Cool spot to get games fortunately you probably could get a better deal going online and downloading but if youre not into that this is definitely the spot for you

Ch
Review β„–43

We shop at game stop very frequently, and we always have a good experience, however today their workers went above and beyond. I had lost a set of keys for the company that I work for, and thought that they might be there. I called game stop a few days later, and the person on the phone said that they seemed familiar, and that keys matching the description had been brought in after being run over by a car many times.We went into the store to look for the keys, and one of the employees said that because they were badly bent, and had no name on them, they might have been thrown away, we thanked them for their help and started to drive home. On our drive, Rommel an employee at game stop called, and said he had our keys. He had went and dug through the dumpster in order to find our keys. I am so grateful, because the cost to re-core the locks would have been in the thousands. A great customer service experience.

Na
Review β„–44

Answer your phones. Why hasnt corporate fired all these kids? Need training on proper customer service as well as answering phones!

Ra
Review β„–45

They dont have computer games here its all consoles. But they do have some PC gaming hardware.

Re
Review β„–46

Great games

Ro
Review β„–47

Always very helpful and pleasent.

St
Review β„–48

I went in. Got my game. Not that big a deal

Ge
Review β„–49

Clean. Workers are nice and not too talkative.

m!
Review β„–50

I love the variety of video games

Pa
Review β„–51

Great employees and great place to shop.

Yo
Review β„–52

Wow great Chris and Henry are really good and fast thanks a lot πŸ‘πŸ½

Te
Review β„–53

Great store, some times thenhours vary . It will say open online but be closed

Jo
Review β„–54

These people never answer their phone. Called 4 times in 1 day during business hours different times. Still no awnser.

Ke
Review β„–55

Always a good place 4 games

Ju
Review β„–56

Like most other gamestops. Crew seems friendly, but the job must bring them misery.

Je
Review β„–57

Got some thing for the grandkids

th
Review β„–58

Good service

Yv
Review β„–59

The Staff are knowledgeable about the games and systems. You can find deals on physical copies for most systems.

Ju
Review β„–60

They cant even answer the phone called many times

To
Review β„–61

These guys are very unprofessional. And sold me not just one. But two broken Xbox ones.

mu
Review β„–62

Good customer service great place

Da
Review β„–63

Great people and know what they are doing

Al
Review β„–64

This location has done everything to help me out all the way when it comes to finding the games that I need. I have been to gamestops from Humboldt county to southern california and this one takes the cake in service.

CJ
Review β„–65

Very helpful people at this GameStop, friendliest Ive been to.

Ce
Review β„–66

Great place very helpful employees

Ol
Review β„–67

Lack of service, lack of selection, yet no lack of dude-bros road tripping to Seattle. Was an awful visit to this location.

An
Review β„–68

I sometimes go to the store it is so cool.

He
Review β„–69

Good gamestop nice people

De
Review β„–70

Line was long due to the day after black friday!!But the wait was worth it

zA
Review β„–71

I called 3 time and this is my 4th I been on hold way to go gamestopπŸ‘‡πŸ‘ŽπŸ˜‘πŸ˜’

Wi
Review β„–72

Takes a long time but the staff is hella nice

Br
Review β„–73

Very friendly and helpful

ZZ
Review β„–74

Pretty good place, Id recommend it

Pe
Review β„–75

πŸ‘Žnope dont like here the guy that was here is liar !!!? liar liar asking for a trade in and lied to me .about something freakin liar!!!!πŸ‘ŽπŸ‘ŽπŸ‘Ž

ch
Review β„–76

Love these items

Ro
Review β„–77

Not the nicest gamestop ive been to.

Ja
Review β„–78

This is a one of the better gamestops

Ja
Review β„–79

What the actual f*** I tried to go pick up a game today at for a midnight release called a couple hours in advance and they said they did it at 9 oclock and they are now closed Im busy the next day Im not going to be able to come in and Im very pissed off

Re
Review β„–80

This place is bad best buy of the game stop in nape dont know how to help people

yo
Review β„–81

Games are not being bought for allot nomore

An
Review β„–82

They have newer stuff but I like the old

Of
Review β„–83

They dont answer the phones. I got them to answer once and I was put on hold for over ten minutes and I still wasnt helped. Terrible service

Bi
Review β„–84

Great customer service

Te
Review β„–85

Always helpful!

Ce
Review β„–86

Cheep. But long lines

Ma
Review β„–87

Help me find a game I was looking for

Ro
Review β„–88

Its 1:30 pm Monday 10/27/14 I called at 12 twice and again at 1:30.. No answer they do not answer the phone.. other than that they seem to be ok.. They should answer the phone tho

Fu
Review β„–89

Great service, excellent people

Ta
Review β„–90

They dont keep track of information whats scents do it make to pay for a warranty if they dont keep in on file or cant find it in their computer

Ma
Review β„–91

Love games

En
Review β„–92

Employees are very friendly.

iR
Review β„–93

Its lit

Ph
Review β„–94

Very helpful!

mi
Review β„–95

Super place for video games

Ma
Review β„–96

My place for games .

Mo
Review β„–97

Good place

Ca
Review β„–98

Has every game there

Sa
Review β„–99

Good selection

Kr
Review β„–100

Great service

Information
11 Photos
100 Comments
3.8 Rating
  • Address:173 Plaza Dr #1003, Vallejo, CA 94591, United States
  • Site:https://gamestop.com/store/us/ca/vallejo/3938/gateway-plaza-vallejo-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 707-644-4982
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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