The service that I’m talking about is being able to schedule maintenance online. I have been going to Alan Webb Chevrolet for all of my maintenance of my Equinox. Last week I realized it was actually time past time for me to get the service done of oil change and tire rotation. It was late at night so when I looked it up online I saw under Alan Webb Chevrolet it said schedule your next service online. So I clicked on it and proceeded to do so which took me to today which is 18 October and there was a 2 o’clock open so I took it.The next day I noticed that I had an email confirmation of this appointment. Yesterday I had a reminder of this appointment. So today when I showed up at two and was told that I wasn’t in the system for an appointment and they do not have any service such as this one on Mondays I was flabbergasted. I showed the receptionist both the confirmation and the reminder and she then told me that the online service scheduling and their computers do not communicate. Her name is Megan and she was very gracious in helping me. They were able to get the job done even though it took quite a while.Now I know I’m gonna get the regular form letter from the person in charge, but that’s ok, because I’m sending this to some of the higher ups in the company!

Absolutely the worst service department Ive ever dealt with. They put me on hold for over 20 minutes and never got back to me. I called back several times and no one could answer simple questions. They want you to use their web scheduling app without letting you know if they can perform the work. They believe they are too important to take time for the customer. Totally unprofessional.

While the dealership is great, the service department is horrible. Worse than the fact that everything is about the upsell, the guys that check you in dont know much about cars. The little that they do know is used to try to sell you on unnecessary appointments and maintenance. Squeaky rubber bushing that needs grease; its probably something bigger causing the squeak. Set up an appointment and will find whats wrong. Meaning theyll find something to charge you for. Software needs updating. We need to do a complete inspection to make sure all your sensors are good. Complete b.s. I hate dealing with these guys. They took the 1960s pushy car salesman and moved them to the front of the maintenance department. Terrible. Buy your car at Alan Webb but dont get your maintenance done there.

Great comer service and had the pat I was looking for in stocks!

Delt with Brian in service department very professional made every thing smooth and quick will do all my repairs here.