I went here a couple of days ago to replace a worn out pair of running shoes. The service was amazing. Tyler was great. He was kind and helpful and found me a great pair of shoes that have felt wonderful so far. The prices seemed very fair to me as well. I highly recommend this place.

Visiting Fleet Feet was a truly wonderful experience. I decided to go because an a Cross Country runner and I was having some joint pain in one of my toes as well as nail damage to another. When you arrive, they do a full 3D scan of your feet, and then analyze the measurements from the scan to decide what type of shoe you need. They discovered that I have low arches, and my ankles roll in slightly. With this information, the lady helping me brought out three pairs of shoes that fit my needs. She also brought out a couple of sets of insoles to help give my low arches more support. I decided on a pair of ASICS with soft insoles, and so far, they have been excellent! I can’t wait to try out my shoes more. I highly recommend this store, and I will definitely urge my whole family to get properly fitted. If you are having any foot pain or issues at all, then don’t think twice and just go get fitted. You won’t regret it.

I lost a pair of sunglasses and saw that FleetFeet was the closest place to pick up another pair locally. Unfortunately they had just sold the last pair. The employee (Iris) was so helpful in trying to locate another location or distributor (on a tight timeline so couldn’t wait for their shipment) for me that I thought, “why not look around”. I asked about their fitting process and she was happy to fill me in and got right to it. I wasn’t on the hunt for shoes but based on her incredible customer service I ended up walking out with a brand new pair of shoes and a great experience. I sincerely hope she is able to benefit from a commission and if not, she definitely deserves some type of recognition from her leadership. Thank you!

Best service and knowledge to help your feet be happy!

Great store and owner. I never return or exchange anything because I feel so uncomfortable doing so. The owner assured me it wasnt a problem and he just wants his customers to be happy with their purchase. Please buy local! Amazon may be convienent but you dont get that kind of service and personal attention. Thanks for being great Fleet Feet!

We went to Fleet Feet to find my middle schooler shoes for cross country. The associate was very knowledgeable and made us feel very comfortable. I did not feel we were being pressured to buy anything, but were given several options. We will definitely be returning for future running shoes.

Friendly, knowledgeable staff used sophisticated foot measuring to help me find the perfect shoes.

Wonderful service. Great variety of shoes and accessories to choose from. Pleasant atmosphere. You will be surprised by technology - analyzing how do you walk and what type of shoes is the most suitable for your feet.

Amazing place! Very friendly, patient, and helpful staff. Rivers helped me find a new pair of running shoes and was patient with my indecisiveness. Offered to let me run in the shoes in the store or outside to get the right feel for them. I would definitely recommend coming here.

Michael and Ryan have both done the SHOE FITTING on my Dad and I and we both were very impressed with their knowledge & friendliness. :-) I have also talked to Rivers a few times on the phone and she has been super helpful, as well. Thank you, all!! :-)

AMAZING experience! 5 Stars is not nearly enough! I had my feet scanned and fitted for a pair of athletic shoes. The stores associate, Rivers, listened to my concerns and helped with my needs very professionally and patiently. I will be shopping there again!

The staff here helped my 12 yr old athlete son find some relief from feet issues with new shoes and inserts and by mapping his feet and helping us understand what was a good fit for his particular fee to and why.

I always get recommendations on the latest running shoes. They double check the fit. Good customer service

Amazing experience! I walked in and was greeted and felt very welcomed. Great knowledge and advice, and outstanding customer service from Ryan! New running shoes are amazing!

Ryan at Fleet Feet had so much knowledge on issues with boys struggling with feet and calf pain. He was able to get the right inserts for my son and gave a lot of tips on ways to stretch and take care of his feet to help him with the pain. I appreciate the time he took to answer all my questions. I will definitely recommend this place to all my family and friends!

Kelton was great! He answered all of my questions and guided me through the process as a new runner. He took his time and made me feel as though I was the only customer in the store. The technology was awesome! I learned a lot about my feet and helped dispel any previous ideas about being flat footed. Quite the opposite! Thank you and will be returning for all of my shoe purchases!

Got just the help I needed. Not too much, not too little. Great shoes and knowledgeable staff.

Knowledgeable associates and high quality products. With a shoe fitting they give you the time and input needed to get the right pair of shoes.

Excellent resource for running shoes with associates that are knowledgeable, patient, courteous and 100% efficient in personal attention to fitting for the right shoe.

The associate 29: Rivers helped me pick the right shoes and the perfect accessory’s, Rivers showed professionalism, outstanding customer service and was extremely attentive and patient. All around she helped make my first experience at Fleet feet in Vancouver amazing and I will definitely recommend my friends and coworkers thank you again 😊

Amazingly kind people who know so much. After a free FitID they got me a pair of insoles and shoes that no longer hurt my feet when I run 10/10

Wow. They sure know what they are talking about. Also very friendly even with my daughter running around while I was trying shoes on. Thanks Ryan.

Great selection and helpful staff. They’re keeping everything extra safe and clean. Highly recommend!

I came in today with a difficult transaction(exchange and another purchase that wasn’t in stock). I was helped by Ryan and he was phenomenal. Helped me quickly, correctly and seemed to go above and beyond to ensure the transaction was easy as possible for me. This has been the typical experience I have had in the multiple visits at the Vancouver location.

Paige did a wonderful job helping me with my first personal fit at Fleet Feet. She was kind, patient, and knowledgeable- I never felt pressured into any of my purchases. I have large feet (11.5 W yikes!) and shoe shopping can be a pain, but Fleet Feet had plenty of options for me. I left feeling confident about my new running shoes and I am excited to put them to use!

Hi to anyone who reads these,I had a wonderful time at Fleet Feet, the Vancouver location, Paige was awesome to work with. I was having massive pains on the inside of my calves from running on bad shoes that did not fit me. She measured my feet by taking a 3D image of my feet. She helped picked out 3 different shoes and inserts. I found the perfect pair that fit my feet! I cant wait to go running again to really enjoy my shoes.

Amazing service! Large selection.

Great knowledge of productsPrices are just as good if not better than online

Ashley KingBeing able to get my feet fitted and learn about the different dimensions of my feet was so helpful! How cool! I loved that I was presented with different choices and so much information. The whole team working was extremely helpful, friendly, and knowledgeable! I am so happy with my experience! I will definitely be a lifetime customer! I almost forgot, I was so thankful that the store had a toy bin for my kids to play with! It totally helped distract them. Thanks again!

Awesome customer service! Karen rocks!!! She wasn’t pushy with the extras. Respected my love for Hokas and help me find my new pair. Store is clean. The covid 19 mitigation measures are top notch. This will be my GO TO running shoe store from now on!

Walked into a clean store. They had great customer service and I was able to get help choosing a shoe to meet my needs and a couple other things in less than 20 minutes. It was really helpful because they had my precious sizes I had purchased on file so I didnt have to try a bunch of sizes on to get the right fit. SaRah

Very pleased with the salesperson. He was very knowledgeable and very helpful. Will definitely purchase from this store again!

If youre going to take running seriously this is the best place for shoes. Very impressive as to the amount of skill brought to the table to make sure your feet will be happy and in the best pair of shoes.

Bob was great in sizing me correctly and recommending a great shoe for me. The only regret is that why didnt I go in early.

This is a great place. Karen was super friendly and I love how they use technology to help you find the right shoes.

Friendly, thorough service..........chose the most comfy shoe for my activity

Great experience. The young lady who worked with me was Savannah. She was incredibly polite, extremely knowledgeable, and an absolute joy to work with. Employees of this location really made the experience good. Very clean store and will organized. Their prices and satisfaction are excellent. I dont know of any other company that does a satisfaction return policy like them. They have earned my business for life thats for sure. And I will definitely refer everybody to them. Especially that location.

I feel confident in my recent purchase from FleetFeet and cant wait to put miles on these new shoes.Each customer was given personalized attention, and I felt there was just the right amount of selection- not so much that I was overwhelmed, but enough to give me choices, which, as a female with larger-than-most feet, was really awesome.Staff was very friendly and kind despite my toddler running around the store.

Thank you SO MUCH for your great service. I’ve never been in a “fancy” running shoe store, but I’m so glad I stopped in. I explained my situation to the extremely nice and approachable shoe person, she did some tests, and then she said, “try these”...they were perfect! Thank you for the individualized attention and for not trying to sell me stuff I didn’t want.

I had a great experience! Karen worked with me to get the best pair of shoes for my situation. I will be back!

Page is awesome! Nice to find a sales person who listens to what you want or need and is not driven by sales. If you need help finding shoes, shes the one I would go to!

Ryan and Cecileu were very helpful. I dont know much about quality shoes and they helped me learn what I needed for my feet and goals.

My husband and I LOVED the incredible we received the moment we walked in the door. Kelsee was so helpful, friendly, and ready to try whatever to find us each the perfect pair of shoes. We were blown away with the incredible level of service and professionalism she displayed as well as the wide variety of quality shoes to choose from. Our experience was very positive and we will definitely be back when we need shoes again!

Prices are not visible for individual shoes. Shoes themselves look like like good quality. Price range is anywhere between $80-$200. Customer service can use some work. Employee was friendly and answered my questions but tended to mansplain. I was honestly looking for a sales pitch as Im new to good running equipment, but besides my questions being answered the employees didnt say much. I was the only one in the store but also understand it was 30 min to closing.

I LOVED being able to walk in and get help getting the perfect shoes. Rachel was a huge help and made my feel 1000% comfortable with the process from the second I walked in the door. I loved that I could run in the shoes and she helped me be sure that I chose the right pair for my feet. Within a minute she nailed why I was having calf pain and explained it to me in detail so I understood what was causing the pain and how a different shoe would fix it. She also introduced me to running socks that I love!!!Update on this review - The first pair of shoes were not quite wide enough and after several runs I got a blister so I took them back about a month after the initial purchase. They never questioned me bringing them back and were quick to help me find a different pair of shoes that worked better and were a bit wider. The new shoes were a bit cheaper than the original ones and I was handed cash on the spot for the difference. Once again the customer service was quick and very friendly and helpful.

Worst place to buy shoes! I went in and asked for a pair of shoes that they had on the wall and they bring me out a completely different color, then I ask for a pair for my husband and she did the same thing! So why would you bring me two totally different shoes than what I asked for? Seriously I will never go back REI has my business.. she should of let me know they didn’t have what I was looking for. If I wanted a different color then I would of ask if it came in other colors

A very good place with cool people who are very helpful

Kelsey was very helpful picking out a pair of running shoes for a Christmas present for my wife. Have always had good customer service at the Vancouver store. Thanks Mike Walling

Great customer service. They really took the time to find the best running shoes for my feet. Didnt rush and I felt they really cared about getting it right for me. Definitely would recommend them to anyone serious about running

Ive been to this store a handful of times and have had both good and not so good experiences. My first time there back in February of 2011 was great. The sales rep that greeted my friend and I was wonderful. She took the time to help us find the right pair of shoes and I was impressed with her knowledge and all the information she provided us. A few months later, I visited the store and entered and exited without a single employee greeting me let alone just looking up and acknowledging me. Both employees were hanging out behind the counter chit chatting. My most recent visit there a few weeks ago was good. The guy helped me find what I needed and provided enough information to help me decide which item to purchase. My only complaint about Fit Right is that they dont have a return policy but only an exchange policy. Itll definitely make me second guess now before I purchase something since they dont provide the option of getting your $ back so if I buy something, Im stuck with it. I understand you can exchange it but sometimes, you just simply want your $ back.

I went into fleet feet to get fitted for a pair of rugged terrain running shoes for an upcoming trip to Utah. I was highly impressed with their knowledge about the shoes I currently had, and how he was easily able to see what my main issues were just by walking around the store. He was patient when I kept asking him to explain what was wrong with my feet, and I ended up with a shoe that feels great. I love that they allowed me to run outside in the shoe and insole before buying them to give it a true test feel to what I would be doing. Overall a fantastic experience and will definitely be returning for my next pair!

I’ve been shopping here for walking shoes for a couple of years. On my recent visit, Jamie provided awesome service, didn’t rush through the fitting process, explained the foot scan details/results. I now have a better understanding of my feet and a fabulous pair of shoes. He is a great example of what customer service is all about. Thanks Fleet Feet!

Comfortable shoes, great customer service, friendly salespeople. But when one of my shoes got a hole in the Mesh top near the big toe after only a month they wanted nothing to do with it ...no Exchange!? No warranty. No return. I had a receipt. She was pretty much just well sorry...... we can sell you some other shoes. I will never be back again! Not the kind of customer service I like

Full service from the minute I walked in the store. Several options for running shoes were brought out with socks and inserts. Foot analysts was explained and my foot issues were taken into account. The woman helping me is a runner at a local university so tons of experience was brought to the table. Will definitely continue to shop here for running gear.

I went in to get new running shoes, had my gait analyzed and feet scanned to make sure I got shoes with the right fit. I was given a few great options, chose one pair I liked, got them home and went for a quick treadmill run only to discover they were not quite as comfortable as I had anticipated. I went back the next day to see if I could exchange them for one of the other pair of shoes I was shown. The staff were extremely helpful and now I have shoes that are super comfortable for my longer runs. Thanks Emily and Sara!

Great place to buy running shoes! Loved the customer service here! My running and running gear questions are always answered with such patience! I appreciate the personal service. Love my new shoes, too!

3/31/16: My podiatrist sent me here for more supportive athletic shoes. They allowed me to wear shoes each time for almost 60 days to get the pain under control without surgery. Red saw me twice and we were able to get great fit and comfort into every step, even for someone who isnt a runner. Im thoroughly impressed with their knowledge and service.

I just had the best experience at Fit Right! As soon as I walked in I was greeted by a female sales person who was busy with someone else, but listened to what I needed and said she would help me as soon as possible. Literally seconds later Nick came over and asked how he could help. I am a walker, nothing special, just a run of the mill stay at home mom who walks a lot. I was treated with exceptional customer care. Nick looked at how I walked and explained exactly what was happening with my feet and why I was in pain. He took a LOT of time explaining how I was walking and what was wrong and how I should be walking. He went through several pairs of shoes and he watched me walking in each pair. After thirty minutes of trying on shoes we found the perfect pair, I could feel the difference immediately. Nick obviously knows what hes talking about, the information and advice I received was awesome. He was very enthusiastic about what he was doing and obviously likes helping people. Whats great, is that with every $200 you spend, you get $20 in store credit. They have an excellent return policy. Im just sorry I didnt go a year ago when my doctor suggested! I would highly recommend Fit Right!

I recently had surgery on my both my legs and was ready to start jogging again. The sales woman listened to my explanation of my surgery and limitations I had. She was very thoughtful about the shoes she recommended and watched me walk and jog in several pairs until we found just the right one.Ive been jogging in my new shoes since then, and they feel great. I am definitely going back for my next pair and would recommend them to anyone, but especially those who need specific accommodations.

Ive never been fitted for shoes before and didnt know what to expect. It was absolutely a great experience! I didnt feel pressure to buy anything, the salesperson was very informative, friendly and helpful and I felt like I was in good hands. I will definitely be coming back when I need to replace my shoes.

Knowledgeable and friendly staff! They helped me find the perfect running shoes and inserts. Excited to purchase my next pair...I will definitely be a return customer!

Sad to do this. All they care about is sales. Shoes ripped within 2 months of purchasing. I dont normally give 1 stars. Because i dont like something I just never go back their again. But in this case being shoes are 130+ i want to make anyone aware that isnt rich to just buy some shoes elsewhere for cheaper and theyll last you longer than 2 month.

I went in to get shoes that helped with my Plantar Fasciitis. And Ryan( I believe his name was)helped even more than I had anticipated. They dont just give you some random shoe. They take a scan of your feet. Tell you the best options. Have you walk before trying the new shoe. Then again after you out the shoe on. They show you which support will help best and let you try it out. And have you test all the different option to get the best possible shoe. I hadnt intended on buying what I did but I was blown away by the difference I felt in just the short amount of time I had tried on the compression sock and the shoes with the inserts. Amazing. I highly recommend anyone with sore feet to go check them out. They are a bit pricey but thats because Im cheap. The shoes I got were $125.

I came in this morning with a pair of shoes I purchased a few miles back that started to fail. I received nothing but great customer service throughout the entire visit. Susan and Matt inquired about how I was going to use the shoes, what I might be training for, and even made some great observations on my form. Im so excited to now have a new pair of shoes that fit and feel better; not to mention help on my 40 year-old knees! Ill be back for sure; what a great experience.

Awesome place to get new running gear! Staff helped me out tremendously. Great place to go to get shoes that fit your style of running.

I recently went into the shop because I was experiencing shin splints while running. Kelsee and the crew went above and beyond to make my experience great! I cant thank them enough. Thank you

Worst customer experience ever. Kids running around playing with the demo equipment. Under staffed.

I generally do not write bad reviews, in fact this may be my first. I just wanted to state how disappointed Ive been with Fleet Feet since taking over Fit Right. I have been a faithful customer of both stores for about 8 years buying two pairs of running shoes a year. I try to support local businesses but will no longer buy anything from fleet feet. From their outrageously priced shoes to lack of knowledge from their employees that seem to be more concerned about making a sale than helping their customers.I used to love Fit Right and their employees Fleet Feet has went down hill

I guess Fit Right NW Vancouver is too good for the non-elite runners. Everything from how we were treated walking in the door, to how the shoes were fit, the attitude of the sales-hipsters, to walking out the store. My wife was buying a pair of shoes and the guy really didnt take any interest in her purchase, or ask many questions. He was bitingly sarcastic the entire time, and the rest of the sales-hipsters acted like we were an inconvenience to their little shop. (FYI: all standing around with your arms crossed and looking dismissive *isnt* welcoming!) Maybe I dont run 30 miles every day, or have a 3hr marathon time... but Ill be damned if I ever buy here /again/ when I do. Buy someplace else.... brick and mortar is dying thanks to garbage like this.

Helpful

Been there 3 times over the last decade looking for specialized running shoes and gear.Bought stuff each time. All pleasant, memorable experiences. The staff there are all long-time runners themselves; very knowledgeable and professional. You will find a great selection of top-of-the-line gear.

The shoes are great, but the service was incredible. If Sarah hasnt earned some sort of end of the year bonus she should have. I can honestly say it was THE MOST pleasant experience I have ever had in a retail store. First, Sarah was knowledgable about the product and the sport. She knew a great deal about the different types of shoes, brands, science and health tips, and about the community around the sport of running. Second, She was amazing at asking great question to evaluate my personal needs/goals/wants and then find the right product for me. The first shoe she picked was the one I ended buying even thought I tried on 3. How is that for expertise? She also dug into my motivation and goals in order fit my needs completely. She also provided a great deal of info on everything around it that I will need as my running ramps up. Lastly and most importantly, SHE CARED! As simple as that statement is, Sarah was incredible in her ability to simply ask a great question, listen intently (and care about my response), and provide insight that guided us to the right product. In any type of sales job (especially retail sales) this one piece is lacking in so many companies and people. To simple care about the people you are serving enough to fit them with the right product.I know that a great employee needs a great environment and management in order to provide the level of service Sarah did, so I want to send a thank you to you folks too. I will definitely be back to pick up additional products as I need them for my running, as well as sending my wife in within the next month to get her a pair of shoes as well. My new shoes feel like a dream and I am incredibly happy with my choice of store, choice of product, and the service provided. So once again, GIVE THAT GIRL A BONUS! (Or at least a raise!)

15 minute parking outside and no acknowledgement from the staff for 10 minutes and waiting, means no time to shop. No prices listed on the shoes generally equates to way too expensive. Not impressed.

I went to the Fleet Feet in Kendall yards on Monday May 13th. Danielle helped me and was very thorough. They didnt have the shoes I wanted in my size so she called another store and they had them. She told me I should get them in 3 to 5 business days. They arrived today Tuesday May 14th before lunch. Great service id you ask me.

I recently bought a pair of running shoes at Fleet Feet Vancouver. Though they did a thorough job fitting me, the shoes were not working for me. I ran in them for more than a month, hoping that I would become accustom to them, but it was not to be. Still, I was able to exchange the pair for another without a hassle.

I had a great experience at your store buying my first pair of running shoes. Never having bought a pair of running shoes before, I didnt really know what I wanted or what to expect. Sarah W (Red) immediately made me feel comfortable and made me confident that she was going to help me select the best pair for me. Thats exactly what happened, and I just handily beat my target time in the Portland Half Marathon by eight minutes. Not joking, I credit the huge step up in shoes for a lot of it!

Some of the best customer service period! Staff is very knowledgeable, and eager to get you in the correct shoes. The owner (Wade) runs a great business.

Its been only 6 months of wearing the shoes they sold me. ($130 before tax). Super expensive for a shoe that doesnt last long at all. I asked before purchasing if these will last at least a year because they werent cheap. There response was yes because all i used them for is walking. Very disappointed.

The salesperson was very friendly and knowledgeable. She spent a lot of time explaining things to us and helping my daughter find the right fit.

Great help. Very expensive.

I greatly appreciate the option of being able to return shoes if I run in them a few times and determine they arent the right shoes for me. Ive taken advantage of this policy at least once and its worth my continued business there. The staff have taken the time to listen to my concerns and work with me to find the best running shoe.

The staff was very helpful and knowledgeable. I like being able to take a pair of shoes for a quick run to try them out so you get a good feel of how they are going to be.

They know their stuff - from shoes to activity trackers. Eager to get you into the right product.

Taking the time to do it right is the name of the game at this establishment. It is very rare to have someone so knowledgeable at their products without pushing you into buying something. I really appreciate all the help I got picking out the right shoes! I will continue to recommend this store as the place to go!

Thank you Natalie at the Vancouver store for being so great and not blowing me off as more than one of your competitors did. You did a great job fitting me in a pair of shoes for my I have no feeling in my foot, post broken back track, to healthy!Planning on bringing in my mother in law for a good pair of shoes.

Great selection of shoes and insoles, employees, very helpful.

Tara spent a good 40 minutes helping me find the right shoe. I have several high quality shoes, just not shoe thats best for me sitting in my garage. I wish I had visited this store sooner.

Ryan did an exceptional job helping us today picking the Purrfect shoes for our feet. Very articulate and knowledgeable.

My podiatrist recommended shoes and inserts. These fit the bill nicely. Jamie fit the shoes and inserts to my aching feet very well, as a compassionate professional!

Its been notoriously hard to find shoes that would fit me. Got my feet measured at Fleet Feet & first pair they brought fit ideally. Best shoes Ive had in years.

I love my new running shoes. I thought my running career was over because of the pain along the side of my shins right below my knees. Lo and behold it was my shoes and I can run again. Yay. The reason I did not give it five stars is because I had to wait awhile to be seen - but I am a somewhat impatient person and it was only because the staff was busy giving others great service. Really important to get the right shoes if you are going to run regularly and this is the go to place.

It was so good to get personalized fitting and attention to my running needs. I found some shoes that are far better for my feet and my long term health than Ive been getting. Ive never gotten such good advice on running shoes before!

Ive been a customer of Fleet Feet for about 8 years (previously Fit Right). I have always received very courteous and careful service from their staff. Having a shoe that fit properly made a huge difference in my love and accomplishments with running. Fleet Feet is the go-to location for all of our familys running needs.

Ive been getting my running shoes here for years. They offer very specialized attention. Highly recommend.

Outstanding customer service! They take the time to make sure you have a perfect fit. My first experience with them was five years ago and thirty pounds heavier. I was just getting started running, and was very nervous going into a running store. They were very supportive and non judgemental. Four marathons later I couldnt be happier with my running store.

They were awesome discussing shoes with my high school cross country runner. She loves her shoes!

Bought some SuperFeet insoles. I have bought two pr of sneakers here. Excellent sizing tools to obtain the best fit

Red was great! She shared her own experiences with me and made me feel welcome. She really understood my needs and helped me find a shoe and insert that will help me after surgery.

Its not FitRight NW anymore, but capitalism dictates that business goes to those who provide a superior service. Think of Fleet Feet as you would a boot fitter or any other custom orthotics service. The staff are well trained and courteous, and they are knowledgeable about their products. The selection is excellent, and they are to be commended for wanting to look at peoples feet all day. Whether you are a seasoned runner looking to squeeze in those extra kilometers or a novice runner needing relief from the big-box shoe nightmare, Fleet Feet will surely have what you need.

Great selection, staff well educated. I love there shoes and sportbras.