My water heater went out today. I was on hold for you over 3 hours. Phone technology timed it for me.Then all of the sudden I was asked to do a survey about their service I received from the representative. Then hung up on me. I am going to Lowe’s and getting a refund and will never ever buy this brand again. I made 3 separate calls a couple waiting half an hour then the 3 hours of classical music. Poor customer is an understatement.

I am extremely disappointed in this company. I have tried to call several times to get my water heater replaced. The last time I was on hold for 3 hours. Had to hang up. My water heater is under warranty and i cant get anyone on the phone!!!! I strongly suggest you do not buy thier products!!!

Do not buy AO Smith Products. Absolutely the worst customer service. Save yourself the headache and buy something else.

Aweful customer service and service. Had my water heater repaired less than 2 months ago and woke up to no hot water. The number on there site and on google get no answer or is disconnected. Awful experience with this company.