I want to give Comcast some recognition for changing their business model to be a lot more customer friendly. I was absolutely dreading going in to downsize my package (and of course my bill) because in the past I’ve had to deal with a lot of hassle! I believe the guy who helped me was Kevin and he really made everything hassle free and gave me the service I wanted for the price I was expecting based on market rates. Pleasant surprise indeed!

Came to the Vernon Hills Xfinity Store (in Rivertree Court next to Roomplace) to exchange a couple cable boxes for newer models, and was so impressed with the ease, speed, and the warmth of the staffer who assisted me. I asked if it was that easy because I made an appointment online, and she explained that they keep all the new models ready in-stock, because that’s what their customer wants. Social Distancing is practiced here, and they go with one customer at a time in the store. A+ Experience

I have had a great experience with this store. Cynthia helps very well, and she convinces me to apply for Xfinity for phone and internet; I recommend visiting the store

We had horrible experience in this store today 4/10/21. My mother in-law passed away in Dec. 2020. Her account was closed after we paid $2.25 balance in 2/12/21. However, we still received the bill that was sent to her. We showed the store manager the bill of April showing $25 due. After long time reviewing, the store manager said the $25 was charged because of our Feb. credit card payment of $2.25. She said the credit card payment was rejected and she want us to show her our credit card statement. She was so confident for this. I have to go back to my car to get a phone and login to the bank account to pull the statement. It was clear the $2.25 was paid to Xfinity in 2/12/21 on the credit card statement! When I returned to the store after 3 min, the manager said that I have to follow the line for simple showing her the approval of thepayment! After another 30 min wait, I walked to the manage and showed her the bank statement in March for the $2.25 purchase, then she wanted to see the statements for April and Feb, then she wanted to see if we had any credit amount in March again, after another 20+ min search, she cannot find any evidence for bank rejection of my payment! Then she was very ruled to tell us nothing the store can do for helping us!!! I do not know what she had lied to us by telling us $25 balance was because of payment rejection penalty. The bank statement showed my payment $2.25 was processed successfully. She always tried to find the problem on customer side, unfortunately, the issue was on Xfinity side! This is 3rd time we went that store and told them to close the account. They just did not do it appropriately. I do not know why. We finally called Xfinity online support to get it resolved (I hope it will work this time). This store manager has a long way to go for improving the way she treats the customers and being work professionally. Hope she and her store can do better and responsible job in the future.

Customer Service was excellent. Had to wait in my car because there was more customers that have booked an appointment and waited for an hour. But once it was my turn, they took care of me asap and got the help that I needed in less than 5 minutes! Thank you to Desiree and the younger gentleman for the help! Nice and super helpful people!

Had to exchange a toasted gateway! Great service!

Great.place for exchange/ return equipment, update services/package/bill. Efficient and knowledgeable staff. Cudos to Xfinity management for setting such locations and great staff.

The employees dont seem to want to actually work. They do the bare minimum. They are uneducated about their brand and products.

Great experience last week picking up some equipment. Clean store and great customer service.

As hard as it can be dealing with comcast on the phone the store is the exact opposite. Efficient in and out. No complaints.

Wish I could give them 0 stars. To be fair, the staff is very friendly, but they are stuck working for a broken company and they are following absurd policies plus their knowledge did not align with answers on the Comcast site provided by Comcast staff.

I tried to connect WiFi and Cell Services, spoke with Brandon, first able I mentioned that I have been dealing with Xfinity -Comcast before and I dont want to have any bad experiences like ( collections), I want to buy a modem, router to by compatible with Xfinity- Comcast, I was diligent to stop by Best Buy before I took some pictures of routers, then I showed a pics to Brandon he pointed out which one he recommended. I bought it. Try to connect WiFi and guest what, I have to deal with a mechanic answer machine, and.... 3 people from technical support, all are located in a different part of the worl... I went back to Xfinity- Comcast, I Spoke with a Team Leader, not a friendly man. Maybe its just because I am a Latina, and I have accent? I dont know!!!Now Xfinity- Comcast dont have a main phone at the store but every sales person( Not a Sales Representative), have a cell you can contact by text or call, mostly they dont answer specially if you leave a not friendly voice mail.After all, I was thinking about and I tried to give another chance to.... When back, Brandon confirmed that the router works, Box said Xfinity, he asked and showed to the manager I was happy to hear that, Yeah!!! I switched my cell phone service with Xfinity as well. I told Brandon I have a very important information on my phone it looks like I am lien, but I dont. ( My phone its a Motorola, not and iPhone 17, hahaha. But the info didnt transfer complete like I expect, then I have to go home and do it myself. I was at the store for almost 3 hours...Go home relax waiting to connect the WiFi and.... Didnt work at all. My son who born in USA had to deal again with the a mechanic answer machine again....almost two hours, and guest what, router wasnt compatible, I have to buy just one that have incorporated router and modem, Just that! it sounds simple for most of the customers who deal with this before, but what about a women, I am 55 years old, who lose my job because- Pandemic ( I have a lawyers involved), need a internet to find a job and pay bills, etc.I cancel all services, Brandon write the account and password. I went back to T-Mobile, my original provider, and after, the representative, transferred all data, erase all info I have from Xfinity-Comcast, and try it to cancel my service, the Account number and password didnt work, again I am trying to connect with Xfinity and again dial 1800... Deal with same mechanic machine, one person, transferred to another and to another and to another! Finally I got the account number and the pin. The guy from T- mobil type in the system first account number and second password. I dont want to lose my cell number and now I have 2 cell phones.Still dealing with. Hope I will have a full refund of money. The time they dont care, but at least I spent 4 days. I am very frustrated!

Came to exchange my 5 year old equipment. Mike the service manager was triaging the line outside getting people checked in and making them aware of the wait. When it was my turn, I was thrilled to learn that Mike had replacement equipment right there and I would not have to wait. Mike definitely earned his title! Sorry Staples, but Xfinity earned the easy button award today.

The staff was helpful and attentive. Thanks!

The corporate policy for the retail stores seems to be push the equipment out the door. If you need new or replacement hardware, theyve got your back. If you need anything unusual, like an extra long coaxial cable, they recommend Best Buy or Home Depot.

Ervin was super nice and helpful. Got everything taken care of by him.

Good service and helpful people.

They do not adhere to posted hours. Randomly and frequently closed for all kinds of reasons.

Nice, knowledgeable, efficient people. Refreshing verses calling xfinity customer support.

My daughter fell spranging her ankle and breaking the remote. I literally drove in a snow storm, just to replace it. My service was outstanding!Quick, and professional. I was on my way in no time.

Salesperson was borderline arrogant. Information between customer service and store was exact opposite. Info from salesperson was not accurate. What should have been simple...wasnt. If you have other choices, choose those

Terrific to walk in the Xfinity store and talk to a real person. They did a nice job explaining options and describing costs and benefits transparently. Great service!

I would not recommend this store to anyone.My father who is 72 yrs old got service through this store for internet and cable. When we went to get new service they were extremely friendly and provided good customer service. My father had some questions after getting service so he went back there few times and these people were no help. They asked him to call different numbers. I finally was able to resolve the service issues by calling Comcast directly. A year later, the promotion expired. So my father went to store and spoke to someone. He forgot the name. The person said he was able to keep the same service for the price which was not cheap.A month later he received a bill with added cable service and broadcast fees which were not authorized. He went again to store today to get help amid Covid, he did not get help. He was asked to call billing. This store can sell you service, add and make changes to your account but when they messed up they would not fix the problem. He was told that he would to pay cancellation service as well if he didnt continue this which he never authorized it in first place.I am in healthcare worker and far away from this place. Amid Covid, there is a senior citizen who comes to your store asking for help and you turn that customer away. How poor and sad this is. Where is your customer service and most importantly humanity to help people. One one side healthcare workers are working hard through this pandemic and some stores like this are ignoring senior citizen who need help.

The worst company. But we limited choices

Has to be one of the worst locations for service related issues, if it isnt sales-related, they can care less. Ive had issues pertaining to removing a block from my address due to a previous tenant having an outstanding balance. Ive provided all documentation requested for multiple service tickets online AND in-person and still no progress has been made.

Saved us some money and staff efficient and safety measures thorough

If you can, STAY AWAY FROM COMCAST! They act nice as you buy your package, but they have no clue how to fix things for you when they break. I had no internet for 3 months, and I didn’t get $1 back! The phone support and the store personnel are completely disconnected from each other, and the promise of someone on the phone won’t be kept once you go in the store for the next step. This store in particular in Vernon Hills is ran by incompetent kids who have absolutely no interest in helping you. Comcast is known to be one of the worst companies in the US for customer service, and this store delivers just that. Stay away if you can!

Upscale Comcast store. Visited to replace Comcast modem. Staffs are friendly and safety measure is performed.

Pay my bills picked up some shopping bags so cool thank you ladies

Customer Service what is that. Just wanted to exchange modem the girl was so rude I left the box went home disconnected all of Xfinity equipment and politely returned and canceled my service. I cannot do poor customer service anymore. Dont ever think youre the only giant.

Located between the room place and green basil. Store for all things Comcast/Xfinity. New. Demos, mobile, tv, internet equipment etc. finally a place much closer to home.

Today, I was told my a Comcast representative, that I would get a text message after going to the store for a return item. This outside representative lied and never put me in the system to be texted. So I watched several people enter the store after I was there and get taken care of but I was still waiting in my car for a text message. After waiting for over 10 minutes I went back to the store and the representative scanned my return item right there on the spot. The exact spot I was standing in when I arrived 10 plus minutes ago, in which he never stated he could have scanned my return item but instead he told me there were 5 people in front of me. I spoke to the assistant manager Brad or something like that--in which he looked clueless and apologized. The entire process is not structured and very un-organized and customers are waiting forever in the hot sun! If I could give you a zero rating I would.

The store is scheduled to open at 10:00am. It’s currently 10:28 and they are still not open. About 15 others have been waiting as well. 10 people have left out of frustration.

Took care of all my needs

I made an appointment, got in time, nice people.

Outstanding customer service from Daisy and the other ladies working there Saturday morning. They do a great job of listening to what my needs are and then offering the best suggestions on how to follow up and get the very best pricing. I am so happy with the quality and helpful assistance I have received from Comcast.

We switched from AT&T and are now saving several hundred dollars and enjoying very good service. This office made all the necessary changes to our equipment and set up a new phone from Samsung. Everyone in the store was super helpful!!

One word for this place: Smooth. I came in to replace an old cable box. I was out the door in less than 5 minutes. Real nice people. Highly recommend.

Super friendly staff, patient and great at explaining everything. Very knowledgeable about their products and services. A little pricey but you get what you paid for which is amazing high speed internet and shows that don’t freeze due to heavy winds!

I upgraded my old set top box to the newer X-1 today. I was impressed from the moment I entered the store. I was greeted by Daisy at the front desk who was very knowledgeable and experienced. I also had some questions regarding future services like 4k set top box and other next gen technologies in development by Comcast/ Xfinity. Chris, the store Manager was an expert and took some time to explain things so I could clearly understand my entire 4k/UHD home theater set up in relation to the services being offered by the Company. I will recommend this store to my family and friends. I plan to make Vernon Hills Xfinity store my go-to place when upgrading my home security system.

I will never talk to Comcast over the phone again after my experience going to the store! I was dreading contacting Comcast to try to reduce services as my bill was getting out of control. I decided to give the store a try to avoid a long call with a pushy sales person over the phone. So glad I did! I walked in and was immediately greeted by someone. I explained my goal and instead of pushing products and bundles I dont need, the very helpful person (who I didnt get her name) offered suggestions on services that would better suit our actual usage and in turn save us some money. Was in an out and very happy in about 10 mins. In the 20+ years Ive had Comcast, Ive never had such a great experience. Ill always go to the store whenever possible versus calling their customer service number.

Comcast has really improved their customer service. This store was still new when I visited it. I also learned to schedule an appointment using the Xfinity website. But overall better than you might expect.

👍

I went this place to check my network service on 13Oct2019. They told me there were 8 people before me and I needed to wait. I waited for about 40mins and realized that every one coming after me had finished their services. Then I checked with them and they told me my name had been removed from the list and no one had called my name. They didnt feel sorry. Someone helped me but even couldnt resolve my problem! Its just a waste of about 1 hour.

Where can I start? On first appearance it felt like a cross between a Sprint and Apple Store. They RECOMMEND that you MAKE AN APPOINTMENT. Lets say you walk in and JUST WANT TO PURCHASE A PHONE CASE well without an appointment you could end up waiting 35mins. I dont believe that is appropriate. They are basically saying to purchase accessories elsewhere. The front station person is there to Check-in, scheduled appointments & offer to place the Xfinity items on the back side of station. They arent able to ring up a phone case.The service I received was great. They give you a business card - stating to contact them...sort of like your personal IT Support Person which I think is nice touch.

This place is only as good as a sales point or to return equipment. Anyone looking for any meaningful help regarding account, terms and conditions, billing, is set for disappointment. I had a question about my alleged contract (that Ive never signed) that my account didnt have in document repository and they couldnt show me. Any question about reason for price increase was either answered without confidence or with a suggestion to call customer service. When the most dominant answer to my questions is I dont know thats not a place to look for help. On the positive note, the rep I had was very nice and genuinely was trying to help.

Triple check before trust anything they saying. Nice talking but cant solve nothing. Also they said my current modem “100% non compatible” and tried to give me $11/mo rental one. Mine is working fine though — come and see. I will report names to higher instances for sure — internet support resolved all my issues less than 10 minutes including my modem activation.

Quick service, and very helpful with my questions

The staff there are very friendly. The store is nice and clean. Comcast as a company is horrible to deal with. It has taken me two phone calls, an internet chat, and a personal visit to the Comcast store to get my service switched to another provider. I did this based solely on price. This is something normal people do all the time: after a year of teaser rates, the price increases. Comcast requires that their employees ask you a minimum of three times (during each interaction where you wish to cancel service) how they can sell you a different service. This makes the simple act of changing providers a chore, as is their intention. I dont want to be rude, but the nature of their hard sell makes it difficult to NOT be rude. At every step of the process I have had to say as calmly and pleasantly as possible I will not be sold, I no longer wish to have the service, and I already have another provider, this conversation is over, thanks. I strongly suspect that they are buying 5-star reviews BTW, as every other customer in there today was having the exact same kind of experience as I was: the local employees are super nice, but the Comcast way is demoralizing to say the least.

Waiting 1 hr...to get copy of my Bill of may and ir never get it....

The store itself was fine, but the fact I had to even come in was upsetting. My issue could have been resolved over the phone if their customer service was worth anything. From now on I will probably just head here first because they actually try to help and are nice, but with the amount of money i spend very month i shouldnt have to

I had to exchange a cable modem/router and remote. The only problem was not a problem with Comcast.I must rely on public transportation. The bus only goes as far as Fountain Square. After that, it is walking...which is fine as long as the weather is good...and the bus isnt too late.

Our neighbors were getting cable put in. The guy is up the pole and magically ours gets disconnected. We tell the guy up the pole and all he does is say, no he didnt, and totally disregarded his screw up. We call the company and they say they will send out another driver. And will call us in 20 min to confirm he showed up. Well nobody showed, and nobody calls. We call back and now they are saying nothing can be done till tomorrow. Well 1st off, if the guy up the pole didnt screw up in the beginning. Wed be fine. If he took responsibility for his actions and fixed his screw up, wed be fine. If they actually sent someone like we were told, wed be fine. But all they do is screw up a screw up and have no concern about customer service or satisfaction what so ever. Not having enough competition makes them feel they can do what they want, get away with it, have no sympathy. When we get more options, you will lose so many customers. This isnt the first time we had many problems. This time I am just fed up and felt a need to leave them this review. Everyone knows Comcast, Xfinity, or whatever you call yourselves sucks, (Ive got quite a few names for them too)

Sarah was very helpful. She didnt push us towards more expensive plans. She did her job as professional.

Mixed on staff. Woman had a bit of attitude but warmed up later in transaction. Other staff were polite and efficient.

Friendly personal and very helpful, clean and looks great. Fast and easy.

Had a good in store experience. They do a bit of bait and switch. But, once you understand the game, its fine. We are definitely not satisfied with the fact that the store cannot help you much after selling new stuff. The phone based system is cumbersome and people call after you have set up service to add stuff on and to change what you have already set up for service. Seems like they all would know whats going on. But, they dont.

Great service and super quick. Branden was super helpful and knowledgeable !

Charlie was so helpful in replacing my modem.Thank you so much for all quality service.

Great service, great staff. Greeted as soon as I walked into the store, told them I was picking up my order for a self install. Sr. Sales Consultant LaRoyce Tanner walked me to his desk, entered my information and pulled my order, reviewed the basics of the hook up and made sure I understood everything. The entire process took about 15 minutes. Job well done! Thank you Comcast and Mr. Tanner!

They were nice and they know what they were doing but it takes a little too longer

I write my comment already.

The wait time seems to be 20 to 30 minutes no matter what time of the day you go. This, to me, would be a staffing issue. I could understand higher volume even I vs or weekends but daytime hours during the week? Rather disappointing.

One of the best store Ive visited. Great customer service and the reps are extremely helpful. When I walked in I was greeted instantly with a smile. I came in expecting bad service and walked out with a great experience.

I went to the store to simply drop off equipment. Another customer and I walked in within 3 minutes of each other. We waited over 40 minutes while the representatives called at least four customers who came in after the two of us, while we still waited. I was asked what I was here for several times while I waited. When I was finally called up I asked why other customers were called before the two of us and I answer I got was “oh I don’t know, I didn’t check you guys in so...” Very unorganized and frustrating. I will not be recommending Xfinity to anyone any time soon.

I was very happy with the customer service that I got from Xfinity. Love my new $130 iPhone replacement (LG phone) and cheap Xfinity Mobile plan

Comfortable store...the person I spoke with was very knowledgeable and helpful.

Comcast is already generally known to have bad customer service but I had never experienced it until today. Wife transferred to North Chicago on military orders, which we used to terminate our other comcast service. Well apparently they do not honor military orders to terminate service, which is fine and can understand, however the sales rep on the phone with my wife start raising her voice and yelling. My wife simply had enough and said well get someone else and hung up. Military personnel beware of this.

Was very impressed by quality if service here. It was very new way Comcast organized the space compare with overcrowded space in Waukegan I have visited in the past. Way to go, Comcast.

Wow, 45 minute wait to turn in a cable box. Just another reason why comcast sucks. If you need to return a box, make them pay and ship it with UPS label. They clearly dont want to save themselves the money.

This place is a joke. I waited 20 minutes while four employees goofed around at the front of the store finally left. I’ll try ordering by phone, it’s gotta be better than this place.

So pleasantly surprised. Excellent and knowledgeable service. New cell phone service is best ever.

People in the store were very nice and seemed to be helpful until time passed and I found out that they never actually made the changes I requested. I had to talk to 2 people in store at separate times about cancelling movie channels to avoid bill increase. They assured me it was fixed and I still got a huge bill and no cancelled channels. Had to call customer service anyways, which I hate calling, but at least got job done.

Phenomenal staff, I have been here 2 separate times and each time have been professional and knowledgeable.

If you have to return equipment, this is the place. I had to return modem and equipment for five tvs. I was in and out in 10 minutes. The clerk was appreciative that I had everything separated in plastic bags which made the check in process quicker.

Daisy did a great job. She was friendly, knowledgeable, and professional. I highly recommend you make your service and equipment changes here.

Was fast and easy to make changes and change to our comcast account.

I was returning my old box to this store last night. Did not wait to long. Agent Desiree was very nice and knowledgeable, she provided excellent customer service and also answers about my existing service.

Sold me what I didn’t want. Then put it on the bill when I said no. The are not called “Comnasty” for a good reason.

Do not go here for tech support, this is direct influence from xfinity corporate. Not qualified for anything but sales.

Very pleasant quick visit to get my cable box replaced. Desiree was quite attentive and was even able to help me lower my monthly rates.

Excellent store!Helpfull and knowledgeable people willing to help you,giving their best fot your own interest!Love to go here!!!👍👌👏👏👏

Xfinity or Comcast is one of the most unscrupulous, viciously greedy organizations that I have ever conducted business with. They basically draft consumers into going shopping. You are always on some kind of promo that has to expire, and once it does, your rate increases by 40 or 50%. They are a telecom company, so they are experts in communications yet they fail to advise you of an expiring promo. If you are a busy person and/or dont feel like you should be drafted by any organization to go shopping or you just dont want to talk to Comcasts infamous call centers, you will be screwed out of the rate hike and they will keep the windfall. Whats worse is that the policies and business strategies change and/or are represented or misrepresented by agents spanning the globe. Its an awful, despicable, deceitful organization operating with a level of moral turpitude Ive seldom encountered. Any other service ought to be strongly considered prior to capitulating and accepting this substandard, disrespectful and viciously greedy blight on the market.

You can pay your cable bill there you can catch deals there fast courteous service

I went in just to pick up equipment and was told that the plan I was put in was wrong. I was adviced to call Comcast and cancel my plan so that the sales person could put me in the correct plan. Not only did he give me a plan I do not want. Now Im unable to get back to the original plan that I had.(the correct one) at the same price because Im no longer a new customer. I was lied to just so he could get commission im guessing. When I kept asking him to explain the service to me he was unable to and just kept saying he would take care of me. Im am extremely frustrated with the experience and would rather cancel my service at this point. He is a very tall, skinny, young man. I do not recommend going to this location for anything besides dropping off or picking up equipment. There is not even a direct line to the store for me to complain to his manager. But I do hope this post gets back to him. His services will cost you to customers. Count me as one.I will say there was a Hispanic female employee who when I walked in just acknowledge me with a hi and then continued to walked past me to help a group other Hispanics who walked in after me. Maybe if she would have helped me I could have just picked up my equipment like I told her I was there for. There was also another woman who was very helpful and tried to provide me with the best service. But I also believe she was misinformed by the sales guy and she helped him get me a new acc. But I dont think she was aware he lied to me and tricked me so he could get a sale.If stars were individual she would get a 5 but the other 2 employees a 0 if I could even a negative for the sales guy.

Glorified call center. They feel more obligated to help you since you are face to face with them. Still comcast thats known for specific kind of customer service

There were two ladies by the door both very nice, one of them checked me in while the other one start helping me. I was in and out within minutes they made sure all my questions were answered and I had a great overall experience at this location in Vernon Hills ...

Helped me out with a phone for my son...very knowledgeable and kind....which is why we like Comcast!

Poor efficiency from start to finish. Took over 30 minutes of waiting to just return two pieces of equipment due to upgrading a service. Not friendly, no explanation of waiting when you check in. Lots of walking around by the staff but slow service when action needed. Budget an hour for a trip for anything. Frankly, its what i expected as Comcast cares only about upgrading your services, not about doing things correctly with clients time in mind.

Good costume r services. Thanks daysi

Great service, great employees, sometimes wait times are a bit longer but employees do their best to help you as fast as they can. You can walk in to return equipment and repackage and get more value for your money.

This place is the worst. They have ample employees walking around. However, we are still waiting after being here for 25mins. I wanted to give them a second chance after they screwed up and sent me to collections for a bill that they took directly from my bank account. What a fiasco that was to fix. To hell with this place. Im typing this as I am walking out the door.

Xfinity can be a very challenging experience dealing with the long waiting and a staff that is short on answers. I’ve been to this location a few times and the attitude really gets bad if they can’t sell you additional services or upgrade your existing service. If you just trying to improve your existing account don’t expect much help and I’ve often experienced the blame game. Very disappointed!

Surprisingly Wonderful...I have had Comcast for 16 years. I decided to switch when I had an issue, called support and they refused to help. So I made the switch to another provider. Now, I started to check out how to return equipment etc. I checked out reviews of two stores... the Crystal Lake store and Vernon Hills store. Overall, I chose the V.H. store because of the reviews. I went in expecting all the delays, equipment return issues etc others have experienced. I honestly had my guard up and was ready. I went in and immediately was welcomed (they man a welcome desk in the front). I stated I wanted to return my equipment and cancel service. They asked why and I just told them, lack of service. They said theyd would / could do all the returning of equipment and canceling of service. Now, they took my name and put me in their queue for assistance. I did have to wait about 10-15 minutes before called on. Gabe took my equipment, scanned it in and gave me a receipt. He also canceled my service... made sure I was satisfied and I left.In the morning (today) I checked online to made sure all the devices/hardware were off the list. They were except for a voice modem. I placed a call to Comcast, to inquire about the voice modem and the lady informed me that since I ported the number it takes a few business days before it is removed. I said Ill call back in a few days if it is still there. She did say, from her end all my services were shown as canceled. Gabe took care of it all. Thanks Gabe! Ive got to say, the people I dealt with in the V.H. location were very helpful.

Good customer service, had all the answers to my questions

Either The Employees are not Trained Well or They hide the Hidden Terms To Get you into their Trap. False Information given to New Customers and Bind then into 1 year of Commitment. Very Bad Service.

Great location! Crystal helped me out and was fantastic

There is no line but I had to sign in and wait 20 minutes to get a text to get in line. I asked 2 separate representatives who were clearly free if they could help me but they refused and told me to wait till they called my name. Just to return duplicate equipment that they sent in error. Thanks for a colossal waste of time. Also, you dont need two representatives manning the sign in desk. Gross idiocy.

Great customer service, no pressure up selling

We got helped by Randy, he was really helpful and friendly. Great experience!!