Went here to get presents for my little cousins. Place seems pretty organized. We asked some workers if they had what we were looking for and they were able to bring us straight to it. Service was quick, employees were kind. I do recommend visiting if you’re buying for young kids.

Excellent shop with many many different toys to choose from

I had promised to buy this Tonka Bull Dozer bed for my grandson and when i went online to make the purchase it would not allow shipping to my home or a store. I searched and searched until i finally found one in Vernon Hills which is almost 3 hours from me. I called to make sure they would hold it for me, and Adrian Delatore the GM at the store, made sure he held it for me until we were able to come down. Then when we arrived at the store i was walking thru and this friendly face walks up and i said you have to be Adrian and he laughed and said yes, i said well i am your girl from 3 hours away picking up a bed for my grandson. He went back in the back, retrieved my bed and not only honored the online price but gave me the same online discount for my in store purchases! Boy did Adrian make it worth the trip and my grandson could not be happier! Thank you Adrian for turning an almost disaster of breaking a lil boys heart into a wonderful experience! You all went above and beyond to help us out!

Always have a blast coming to the store but my lovely daughter. Every time she gets a hundred on her test she gets to spend 50 bucks at Toys R Us and shes been a straight-A student ever since LOL give me and this Toys R Us forgetting to become pretty friendly but overall its a decent Toys R Us as a lot of them are run by young teenagers and very difficult to get the customer service thats needed. But this Toys R Us definitely cares about its cause and understands their products

I will miss this store, as they always have a good selection at reasonable prices. Both our children and now our grandchildren love to come here. Maybe some investors can save the business as it will be hard to replace.

Well-kept and well-organized. Everything was clean and put away, and they have plenty of demos for kids to play with/try out. This is a great toy store to explore.

I take my girls here when they deserve it. This store has quite a bit. The wide array of toys fascinate my girls yo no end . It is s really nice store ! We love it !

I am visiting their different locations to check their deals. They have some really cool deals. But this location closed at 8 pm. They said this was their liquidation hours and now they dont follow normal store hours. Google should change store hrs for this store.

This is a great Toys R Us location. The store is large and has a large variety of items. Lately, there seem to be less associates around when I need help, but it may be the season.

Great selection of baby toys up to adult kid toys. Feels like an older store. Standard pricing. Not a very attentive staff.

Store was clean, well organised. Staff was helpful & knowledgeable. Awesome selection of toys plus competitive prices.

If I could go with zero stars, I would. The people here were awful, lazy, and did not consider the customer at all. We originally went to Gurnee, where the people were polite and helpful. They did not have what we needed, but they sent us to the Vernon Hills store where they had what we needed. When we entered the store, asking for the item that was put on hold for us, they told us they had no idea if they had it or if it was across the street at BabiesRUs. They did not offer to look up if they had it or not, but instead, told us we could go look for ourselves to see if it was something they carried or not. Then, proceeded to sit back and continue to converse amongst themselves. The entire experience was awful, and I will gladly take my business elsewhere, even if it means paying a bit more on specific items. Never again.

Its what you would expect from a toy shop. Many toys, board games, etc. Even have things such as bedding, candy, bikes, skates, boards, books, and a baby section. Really impressive.

Standard Toys R Us but it was fun visit because it was just my 23 year old son and I, looking for a couple of card games (which we found) and reminiscing.

Wonderful collection- Vast collection that almost has everything- I couldnt find Miraculous lady bug collection though- New arrivals section is a must watch- Their return process is very friedly

Found a great deal on a bike for my son. It was like 40% off after Christmas. If you are looking for a few deals be sure to check the clearance areas in each section of the store.

With store closing, most items are only markdown by 10% and all sales are final. There were few items that had a markdown price but the liquadation price was higher. SO BEWARE!!!! Also compare with Kohls, Buy Buy Baby were the prices are comparable and you could apply higher discounts.

There store has good collection but the kid in the reception need more training and the assistant manager is not pleasant to interact with.

Typical toys r us, unfortunately shes grown from the babys r us down the road, THE STAFF THERE WAS SUPERB!The staff at this toys r us are just the norm, job havers, not in their career.

Nice place.... Huge collection of toys. Bit pricier compared to online.

Have young kids always love lighting up there faces at this place

Tons toys. Staff is very friendly. Store is kept very organized and clean for being a toy store

Good store, sad to know that they are going to close all stores. :-(

This is not only the worst toys r us ive ever been to. but they cant even take care of there parking lot when there is winter weather. though it got even worse. when someone is stuck in the snow of there lot even the manager refuses to help. all someone had to do was go outside and give a little push. this is by far not only a poorly kept store but the worst set of people working there i have ever seen.

Great experience. Found everything I was looking for and more.

Great place to find toys that otherwise would be difficult to find.

I was picking up an online purchase at the customer service desk for the first time and the older man working treated me like an absolute moron. As I was waiting for and extensive amount of time, I overheard his exchange with a Hispanic woman making a return. He was INCREDIBLY rude with her about a 7$ return she was trying to complete. This man has no respect for anyone and should not be working at any toys r us or childrens store in general.

Good for general toys...but not satisfied with electronic toys like cars and Hali copter. ..not much variety.

Its sad that our location is location for over 9 years we had made it a tradition to go every birthday

Very pleasant visit!😁 and a great Sale too!

Fun if youre just with the kids and have time to let them run around and explore, but otherwise everything is way too expensive and Ive had multiple instances where the scan price was way more than the price on the signs

Sad to see this place close. Always fun to shop.

Good variety and some of the sales people were very very helpful

Its filthy, disorganized, and they rarely have the products out. The employees are also subpar.

The toys are there, but the store lacks general organization. I picked up a paper slip to buy a toy, was rung up, then they looked all over thinking they had it and then didnt. I was there for about 20 plus minutes. They had to cancel the whole order and ring the other things up again, talk with 5 different people, and I left without the big toy. It was just an unnecessary mess.

Larger than usual Toys R Us stores. Great customer service.

Sorry to see them go rest in peace Toys R Us

Found some deals. Sad theyre going out of business

Huge store with huge inventory. Staff helpful.

The store is failing. No one else there shopping...

Its good but closing soon

Its Toys R Us they have a lot of toys, but why do they have so many kids working for the store? No one was helpful.

Was an hold 17 you have it on the website but you dont have it in the store 300 dollar item. Barbie

The place is closing down, get their leftovers while you can!

Went with my granddaughter to find a puzzle. Selection poor, but it was after Christmas.

The store is closing..Out of business

Not like it was. but plenty of toys and games for kids of all ages

I dont think its fair to review any toy store for a visit from Christmas Eve.

Came here to grab a gift for my baby nephew very sad they are closing

Nic place to by toys for kid but cost is too of

Awesome toys and nice people

Dirty but going out of buisness.

Very friendly service.

Lots of goods but not cheaper than other stores.

Not worth going unless you have gift cards.

Too bad its going to close :(

To high of prices customer care not great

Going out of business, need I say more

Too bad its closing.

Not much that I was looking for in the age group.

Place closed permanantly.

Clean and well organized!

Over priced, even for a store thats closing

The worker dont mind helping you.

Too bad its closing😑

So sad that its closing.

Good inventory for a store in financial trouble

First Toys R Us that actually had employees checking on customers needs

Sorry to see them go.

The worlds biggest toy store

Its toys r us, the go to place for toys.

Excellent toys

Less options with less quantity

Great service

Thank you for being there Toys R Us

Going out of business

Daughter loves it

Meh

Get your toys here!

Will be missed

Toys r us kids

Very friendly crew

Found gifts for granddaughter

Lots of toys and items to choose from.

Love Toys-R-Us

Good

We love this store!!!! Toys !!!

Place is a mess

Nothing special

Usual offerings

Lackluster

Everything very nice, lots of toys

There are so many cheap toys, so its a good idea to decide what to buy in advance.

Excellent toy store, unfortunately its closing.

Theyre GOOB

Good special!