Matt and his team took great care of my car and were amazing about providing transportation while my car was in the shop. The receptionists were very friendly. Although the repair took a little longer than I personally expected (Matt told me to expect this due to supply and severity of the damage). Mark kept me updated throughout and I didn’t really mind due to the loaner car.Overall, I highly recommend the shop.

I was shopping for a used car, and found one for a good price—BUT it had been in a previous accident. I asked my trusted mechanic for a reference to a good collision repair specialist, and he instantly recommended CARSTAR in Verona. I’m so glad I took his recommendation. The CARSTAR mechanic was extremely thorough, showed me details photographs of the areas of the vehicle that were of concern, checked all the “usual” items along with the structural check I really was concerned about. It made all the difference in my decision, and he was super helpful answering all questions that I had about his report as well. Definitely going to come back with the next used car “deal” I find! :)

Excellent support and service. Dependable has repaired three cars for me. All of them on time and beautifully done. Thank you!

A friend referred me to Dependable Carstar of Verona. I have taken my last 2 vehicles there. The staff has always been very friendly and they thoroughly explain whatever was done or needs to be done to my car. I trust them completely.

I pulled my bumper off and Mark was able to get me in right away, fixed the bumper in about 90 minutes, and charged a very nominal amount. They were very courteous, friendly, polite, helpful, and efficient. Ill use them again when needed and highly recommend them!

Great customer service! Worked great with my insurance company!

They provided me with a prompt and accurate estimate and even ended up being less than quoted. The finshed product was like brand new and was done sooner than promised. I would definitely use them again!!!

I couldn’t possibly be happier with my service! I was very stressed, as I hadn’t anticipated damaging my vehicle, and all of the staff were friendly and helpful. The body work was done exceptionally and it was even done earlier than anticipated! If you’re looking for a quote or to get repairs done, I highly recommend!

Ive used CARSTAR in Verona 4 or 5 times for general mechanical work (not body work) - from oil change to a transmission replacement. Im really satisfied with their work - no surprises, work is done well, and prices seem competitive.

Great friendly service. Oil change, tires rotated, and air filter replacement, affordable price.

Dependable CARSTAR rocks! Ive had my car serviced by them a number of times and theyve been fantastic. Ive only experienced one mistake, electrical system wasnt reassembled appropriately I believe. No problem though! It was addressed efficiently and transparently, at not cost to me. Im about to take a used car Im looking to purchase in to them for a third party inspection. Highly recommend. Also, give them a Google review when youre done! Hidden gem of a reliable service location that absolutely deserves to be recognized.

My car was hit in rear. This location was recommended by Hometown Sevice and a couple of friends. Since I am new to area, I didnt know who to reach out to for estimate.Brought car in for estimate, took less than half hour. Insurance company accommodated with estimate. Called to schedule repair, dropped car off on Monday, received call this morning, Wednesday, car was ready. Looks fantastic, everything was done to perfection right down it being washed. Would highly recommend.

After our insurance company to total our car that we still wanted to keep and get it fixed, Dependable Carstar worked with us to ensure the absolutely needed repairs were under the price the insurance company was going to give us. The car looks amazing and we don’t regret getting it fixed at all. Hopefully I won’t have to use these guys soon as the first time it was because my son hit a deer, But we would use them again in a heartbeat.

Door wouldn’t close and two other door handles weren’t working. Fixed it by the next day. I was so happy!

The staff at Dependable CarStar are top notch and took care of me and my vehicle after an accident. They did great work and were attentive to my questions and helped make me feel comfortable with the entire situation.

CarStar was responsive, professional, and easy to work with. Highly recommend!

Dependable carstar collision does quality work in a timely fashion and restores my vehicles to like new condition. They are trustworthy and have well-trained staff to do the job right.

We’re very accommodating and helpful during these hard times. Went out of their way for me and appreciate the generosity definitely recommend to anyone in need

Do all my body work here. Have always gotten me right in and the quality is excellent. Work with all insurance companies and will handle everytihng for you.

Highly recommend CARSTAR Collision center. The work was excellent.

Speedy service and polite customer support

This is the second time I’ve used Carstar to repair a broken car mirror. Staff is professional and the repair was fast and came in as estimated. I’ve been very satisfied and will return.

Very good. Would recommend.

Professional and honest business!

By far the best experience I have ever had for auto repair!Dropped off Monday with a request to get it back ASAP due to my hunting addiction. Several thousand dollars later my truck was back to hunting condition and pickup on Saturday. Unbelievable. Great people and excellent work. Highly recommended!!!!!!

Great service friendly people

Spoke to a guy named Matt tonight about damage to my vehicle after an accident. I had such a good experience on the phone that I decided to check out their reviews before I move forward with them. Wonderful and pleasant customer service so far! Happy they have such a great track record!

The staff members were professional and straightforward with detailing costs to fix damages. And their prices were significantly better than Abra or whatever theyre called now on Odana

I took my Jeep in and they did an amazing job. Other body jobs in Madison made it seem like it was too difficult of a project, but CARSTAR ordered the parts right away and then it only took a couple of hours for them to finish the work. If anything happens in the future I will be going to them for sure.

They did a great job removing a dent from my classic car. The work was flawless. They kept me informed along the way - great communications! They were priced fairly and there were no hidden charges. I would definitely return there for more work!

Great experience here! Mark and his team did a great job bringing my vehicle back to its pre accident condition. After the work was completed there were some things I was particular about and Mark was very willing to work with me. Professional and courteous; would highly recommend!

Took my sons Santa Fe in to have fixed. Matt was great at talking me through the options... and the work they did exceeded my expectations.

From the estimate to the finish of the vehicle our service was great.The car was deemed totaled by other body shops, Dependable gave us an option to fix the part that was the most expensive to fix and they did a great job and saved me from having to purchase a different vehicle.My car came back not only fixed but cleaned inside and out. They finished in the time frame promised even with finding an additional broken part that they needed to replace. Also a great warranty on the parts and labor that they did which means a great deal to me.Thank you Dependable I will recommend your services to others.

Front end alignment

They didn’t do a wheel bearing I paid at around $400 for them to do it,they gave me a receipt when they finished. Went back he listened said it couldn’t be that.Had a another mechanic do it with me by his side he said I was robbed for sure many times during the fix.✝️

I recently had some rust repaired that wrapped around my door. It was fairly involved, and the door seal had to be replaced. They did an excellent job. I cant even tell there was any rust there. Also, they replaced my windshield. Perfectly done. No leaks. Finally, my exhaust system was rusted out right after the catalytic converter. They were able to weld in a new peice of pipe without having to replace anything. I expected to spend $600 on exhaust work, and only spent $165. Things took a bit longer than anticipated, so they gave me a free rental car. They kept me updated by phone every step of the way, and didnt start any work until I approved it. Courteous and knowledgeable. I would do business there again.

Ive gone to Dependable Carstar twice in the last couple months and theyve gotten my car in quicker than anywhere else could get it in, and they fixed it in a timely manner. They had a great rental car for me both times. They do an amazing job and have excellent customer service! I highly recommend them!

Completely satisfied with the $1100+ work done on my Honda Accord. Body work, suspension work, and new tires. I highly recommend Dependable CarStar and I’ll be returning myself 👍👍👍

I came in to get an insurance estimate. I made it clear that I was debating whether to file a claim or do the repairs myself so I wanted to know everything that should be fixed. I was told that he would look at it and if he missed something that hed just add it to insurance during repairs. I reiterated my previous statement. I felt like the car was given a very cursury look. I got 3 estimates for the repairs. The other two estimates were $1800; and $1900 (pretty close) while Carstar was around $800 and didnt account for several things needing work that both other estimates caught. If I would have gone off Carstars estimate and done the repairs myself, I would have been out a considerable amount of money.

Prices were fair and the work was even better than we could have anticipated. My wifes car has been in twice, and Ive had a mirror replaced on mine. I see no reason to visit anywhere else for your body shop needs.

Absolutely Great! Good people, Wouldnt go anywhere else!

Amazing experience! They worked directly with my insurance on my claim, had the car done sooner than expected, and even cleaned the interior!

You can trust them like no other shop. They are straight forward and know their stuff. I have been working with them for 20 years and theyre simply great.

Really good. Very nice WI people here. This was one of he approved repair shops of my insurance company, Amica (best insurance company). Using a pre-approved shop means I didnt have to worry about bringing a check, rental car taken care of, etc. Should have been a one day deal (bumper replacement). But when the manager inspected it; he found that they had scratched the plastic above the bumper. He called; and said it would take another day but they would make it look like new. They did. They washed this sucker and polished it like never before, never seen it look so good. The rental was old (85,000 miles) and though it had a no smoking sticker; had a faint smell of cigarette smoke. Still five stars; five plus if they get some new loaners. A very good choice. Super nice people.

Good work car was just like new again

Great service, quality, and value.

They did a decent job getting things done in a quick manner. A few snafus, but they took care of them quickly.

Very helpful and good repair to car bodies. Blended colors on car to match existing paint very well.

Guys doing good work for a good price, got my car back on the road back pretty fast, probably best shop in the area.

Excellent communication. Quality work. I recommend this place!

Had a repair done back in August of 2015, had an issue with the seals leaking that was discovered in January. They repaired both seals in a timely manner. I couldnt be happier with the service Ive received from CARSTAR.

Went through the hail storm that hit the west side of Madison in the fall of 2016. After a terrible experience at ABRA on the west side of Madison, I went to Dependable CARSTAR in Verona and was treated courteously, professionally, and got a well prepared estimate immediately. I will definitely go here again in the future and would prefer them to do the bodywork by far!(BTW: Went to ABRA on Odana Rd in Madison first. Even though I had an appointment, there were many other people there scheduled at the same time. ABRA lost the hail damage estimate, but never admitted it when I called asking for it 3 times. Long story short, after another unsuccessful trip to ABRA to redo the estimate - who was again overscheduled at the same time as my scheduled appointment - I finally asked my insurance company to direct me someplace else. Hence the much more pleasant experience at Dependable. Even though it is a longer drive to Verona, it would have saved a lot of time to just go there first!)

They do a great job with auto repair!

Professionals

Compared to other body shops, CARSTAR is much more detailed and reliable. The communication is excellent.

Excellent, fast with high quality repair!

Very detailed. Have gone here a few times for different reasons and always get great service.

Worked with insurance company with no problems, good customer service and my car looks great!

Weve had good service here for many years. Its the only place Id go for auto body work, painting etc.

If you want your car fixed to perfection, bring it here!! Enough said!!

Great job good people

They even fixed a mistake they made after I noticed it 3 months later.

Great work, again!

Decent place but they might alter vehicle parts to make more money....we didnt have warped rotors when they fixed a wheel bearing issue but after it was fixed our 6 month old rotors were instantly warped after that

Nice

Staff is curt and not friendly.

Excellent service!!

Outstanding service!!