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Alcam Medical Orthotics and Prosthetics
15354 Bonanza Rd, Victorville, CA 92392, United States
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Alcam Medical Orthotics and Prosthetics

Comments
Ka
Review №1

Frank Lopez is the BEST in the high desert. He is an excellent practitioner. Him and his staff always takes times with his patients. Friendly staff. Would definitely him.

De
Review №2

Love, Love, Love this office!!! Frank Lopez is THE BEST Ortho. Tech. ever!!!! Professional, Compassionate, Excellent Customer Service!!!I will refer friends & family to them!! Thank You Frank!!!!Maria at the front desk is very Caring & Professional as well!!! ❣️❣️👍

Ta
Review №3

Stephanie went above and beyond to make sure I was able to get the correct brace for my knee recovery.

vi
Review №4

Very poor customer service. Went in to pick up a ordered stocking, they said it was going to take over an hour they had to reverify my insurance. I said I didnt have time to wait today, I would come back another day. They offered to mail it to me. Okay you would think they would mail it that day right. No it is over a week and I have not received it. Called them now they are going to mail it today. I first went to them in May it is now July just to receive support stockings. Very very unprofessional.

Al
Review №5

Alcam Medical Orthotics and Prosthetics is the BEST place for your foot orthotics. From the moment you walk in to the moment you leave, their staff actually treats you great! Clean and friendly environment. Thank you for an awesome first time experience.

Je
Review №6

This place is awesome!! Called in to make an appointment hoping to get in the same day and they did not disappoint!! They took me in two hours later!! Everyone was very nice and welcoming! Cannot wait to go back! Thank you!!

Ja
Review №7

I highly recommend Alcam Medical Orthotics and Prosthetics to everyone. I really do mean it!! They have very professional staff, and they really make you feel comfortable. Strongly recommend Alcam

Ta
Review №8

I had a great experience. I was super happy. I was very impressed. From now on I will always go to Alcam Medical Orthotics and Prosthetics for my health needs.

Jo
Review №9

Bottom line; Measurement taken by tech was found to be inaccurate. In the beginning, Shoe was chosen my foot was measured, and shoe was ordered. I paid $80.00 towards total amount of shoe. When shoe arrived the 1st time. Wrong shoes arrived. Paperwork could not be found. I was Re measured and new order went back east for shoes. Once again. Shoes arrived sent to Riverside to have lift put on. Shoes came back my foot kept slipping out. Shoes went back to Riverside came back same way they left. My son and I drove all the way to Riverside. Approx. 120 miles round trip. Saw The technician. He took the insert out of shoes drew a line around my foot. The shoes were almost 2 inches to long beyond my foot. He then cut the insert stuffed the toes with the material as well as made a wedge for heal. My foot still kept slipping out. Shoes were not measured correctly.. I paid the remainder of the bill for shoes additional $80.00 plus more . I was advised to try the shoes out I Took the shoes home. The next morning I returned the shoes to the Victorville office as my foot kept sliding out of shoe. Through out the 4 months waiting for my shoes, putting on hold my Physical Therphy, and many appointments and time spent in their office and on the phone besides all the money spent on the shoes, I am now told (they will give me a 20% discount on a new pair of shoes? ) No refund on their measurement mistake. I would NOT recommend Al Can to anyone.

Je
Review №10

Awesome service staff and specialists. I will recommend them to everyone. I am so happy I chose them! Real team of professionals.

Ne
Review №11

I had a great experience at Alcam today. Everyone was so kind and very informative. I would definitely recommend to everyone.

E
Review №12

Ive been waiting for two months for my sons boots. Every week Im told the same excuse and given another date for a week, and I still havent received the boots. Cant seem to get a supervisor on the phone and was told they close at 5 pm, but they already had their answering service on when I called back at 4:45. I will give them 2 stars just because they didnt have attitudes on the phone even though I have repeatedly been given poor information and absolutely no results. Where os the integrity in this company and the customer service. There is more involved in cutoomer service than smiling.

Ev
Review №13

This was my first visit and everyone involved with my care were very professional and very personable. Superb service and very clean office.

Ro
Review №14

Always treated with utmost respect and everyone is so efficient, informative and friendly. So glad I found Alcam.

M
Review №15

Horrible im waiting 6 moinths for my shoes n no one knows anything after i wasin and they got my feet impressions bad customer serve alo

GL
Review №16

Visited Victorville office. Received excellent customer service.

Information
1 Photos
16 Comments
3.9 Rating
  • Address:15354 Bonanza Rd, Victorville, CA 92392, United States
  • Site:http://alcammedical.com/
  • Phone:+1 866-847-7187
Categories
  • Orthopedic shoe store
  • Medical supply store
  • Orthotics & prosthetics service
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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