The team at Great Atlanta did a great job at unload and install of hot tub taking the time to do it right. Dividing the install between three people made it a smooth and informative install. Thanks to John, Zach and Andrew for a job well done.

Delivery team, John, Zach, Andrew did a great job. Hauled away old tub, put new one in its place. No mess, no fuss. Thanks guys!

John, Ron, and Zach delivered and set up our new Hot Spring Hot Tub with easy open cover, speakers, lighting, etc.... they were on time, courteous, professional, and explained everything thoroughly to us. I want to also give a big Thank You to Kristen Cooper who helped us choose the right hot tub for us in the Yorktown store. The wait was long due to conditions outside of their control but Kristen checked in with us routinely. Great team, which is very much appreciated!

John and Andrew did a great job delivering our Hot Spring Spa. They set it up and explained how to operate and maintain it. Very good service!

John and Andrew were very professional, courteous, knowledgeable, and even went the extra in installing my spa. I would definitely recommend their services to anyone who is interested in being a spa owner because they both make understanding how to have a long lasting spa easy to understand even for beginners. Great job keep up the good work guys! I’ve had nothing but great experiences with Great Atlantic Pools & Spas since doing business with them from the showroom floor to having Morgan B there from the very beginning and along the way even after delivery and installation. Some of my chemicals are setup on an auto pay method and delivered directly to my home, which is a gem for my busy lifestyle, so knowing I can come home and relax in my spa thanks to the whole team!!!

John and Ron were great installers. We waited a long time for the tub but we’re impressed with the level of service install. They were both friendly and knowledgeable. Nice work by those two.

John, Andrew and Ron did an awesome job getting my tub through a tight squeeze onto my new deck. No complaining and had a great sense of humor. I am very pleased with my delivery and set up.Thanks

John, Zack, and Andrew delivered my hot tube today. They they got tube had a damaged panel from the factory, but they had already contact the manufacturer to get a replacement panel made to fix it. They did an excellent job installing everything and explaining the initial start up.

Delivery crew was spot on... confirmed the day before and called the morning of... Also, Nick and Tyler we awesome and everyone was courteous, knowledgeable and professional. All together from purchase to delivery... Great Atlantic Pools and Spas is the way to go!

John, Zach and Andrew were fantastic! Delivery was smooth and seamless.

Went into Great Atlantic a couple of weeks ago looking for a new hot tub for my home. Chatted with a salesperson for about 15-20 minutes about the different lines of tubs they have. They did not have any tubs setup on the floor to show the jets. The salesperson talked about the different features of each line and each hot tub.At the end of the conversation I asked for a brochure with all of the information since there was no way I could remember every detail of each option, warranty, price, etc. He said they didnt have any brochures that he could share with me which I thought was odd. He said that he could email me with all of the information we talked about. I figured this was just a spammy way to get all of my information, but I was VERY interested in their products since a friend had the same brand. The salesperson said he would send me the information the same day.I went and looked at a couple of other places that all had running tubs to look at. They all were able to provide me with brochures detailing everything about their products.I really liked the option of the saltwater hot tub and I liked the very cool jets that only their brand has. I waited for a week for an email, a call, a text.....NOTHING. I wanted to call them but if the lack of communication when I wasnt a customer yet leads me to believe the communication would just get worse after they have my money. They had my address, phone, email, etc. and no contact.Please make sure you are dealing with a company that has great communication from the first interaction!

Hot tub delivered today! Right on time when they said theyd be here. The crew, Ron and John, were great! Got a call first thing in the morning confirming details...all with a smile and in the rain!

Nick is AWESOME! He came out twice to show us everything we needed to know about using our hot tub. He is extremely knowledgeable and explained everything very thoroughly. He was very patient when we asked for clarification on everything. Great Atlantic as a whole (especially Diana and Morgan) has been very helpful with everything throughout the process. Highly recommend if you are thinking about getting a hot tub!

Just got your hot tub delivered and installed... John, Andrew and Tyler placed and install the hot tub and I couldnt be happier!! Very knowledgeable and walked me thru everything step by step!! Cant wait to use it

John Ron and Andrew set up a tutorial on our beautiful hot tub from Great Atlantic. We are super happy with the installation. Nice young men.

We had Ron, John, Tyler, and Andrew come out today to deliver our hot tub and they did an excellent job. They were professional, hard working and went the extra mile when they encountered a problem with our deck space. Thanks so much!

Waited almost a year for our tub, so this review isn’t so much for hot spring or great Atlantic sales…. BUT, the guys who came out and delivered the tub….. the 3 man crew! You guys were awesome! Thanks again!

Tyler and John did a bang up good job!!

John, Zach, and Ron delivered our flair today! Everything went smoothly and they did an excellent job getting everything in.

Received my Spa today, and it looks great. John, Ron and Tyler did an incredible job with delivery and setup. David and his crew from Nickel Electric finished things up by getting me up and running. Looking forward to getting in it.

I am very glad that John and Andrew delivered my new spa. I live in the woods and the location for the spa is in a tight spot. John did a great job getting the truck and trailer back to its location. Once unloaded John and Andrew worked together effortlessly to place the spa. Within minutes they had the spa ready for my electrician to do his job.Both John and Andrew we able to answer most questions and when they didnt know the answer to one they knew to call David for the right answer.Before leaving John showed me all of the startup procedures for putting my spa into service.Thank you John and Andrew for your friendliness and curtiousness.

This was a great delivery team. They took their time and thought about everything before acting. We had a bunch of construction going on and they avoided it all and got the spa in place. These guys get a real workout, so treat them nicely. They deserve it!!

John, Andrew, and Ron are great dudes! They were very professional and courteous. Thank you for the great work!

John, Zack and Andrew delivered our spa. They were professional and courteous throughout the setup.

Nick from Great Atlantic Hot Tubs, Pools and Saunas did both a service and orientation for our new salt water hot tub.  Nick was very professional, patient and provided  an outstanding orientation.  He immediately noticed that our green/blue light has become disengaged from the inside cover.  The light is of course critical to the units self -diagnosis because it flashes and makes the owner aware of low level salt or other issues.  We feel very fortunate to have a great team of service technicians available from Great Atlantic.  Thanks for a great job Nick!

Tyler and Ron were fantastic! They came by to our house this afternoon, showed us hot to use our system, properly balance our system, and how to maintain the system for longevity. We truly appreciate your help!

Had a great experience buying a new hot tub from Great Atlantic. Jason was very knowledgeable and super friendly. He helped us find the perfect tub and was on top of everything the entire time. Shana was super friendly setting up the delivery process and Nick was super friendly and helpful during the delivery. I have nothing but great things to say about this team. The only problem I have is that I should have gotten a new tub sooner. So relaxing!

John, Ron, Andrew and Tyler did an awesome job with our new hot tub installation. They were very professional and courteous and I would highly recommend Great Atlantic Hot Tubs.

The hot tub we bought from Great Atlantic 23 years ago finally had an issue that costs too much to repair. But Diana in the service department did her very best to help me figure out a way around the problem. Finally, though, it became clear that we need to let the old one go, but Diana helped me identify a tub that is smaller and cheaper for this time in my life. In the service department, Diana, Nick, Trent, and a woman whose name I didnt catch all have been incredibly helpful and patient with me. And Clay In sales was straightforward, thorough, and helpful in handling our new purchase.Honestly, at first I was debating whether to get another tub or just end my hot-tubbing years, but I know Ill be in good hands with the team at Great Atlantic...and I do love a good soak in the tub!

We just had our swim spa serviced by Nick today. He is very easy-going and friendly, yet professional as well. His knowledge about spas and the products to maintain a clean and healthy spa is thorough. He answered all my questions and I didn’t feel silly about asking any of them! He provided useful information and did not pressure me to buy anything. I only bought what I really needed. I highly recommend Nick to service your spa!

Taylor, John, Zach and Andrew were a great delivery team, very professional and did a great job.

Building crew: Ron and John were great! They installed my handrail and were great with my dogs. They communicated with me about when they would arrive and worked around my schedule. Getting my hot tub and my handrail is a different story....I cant give that a good review after a 9 month wait, but RonJohn-fabulous!

John, Andrew & Ron did a great job in set up. We love our Hot Springs tub, would highly recommend.

Ron is fantastic. Very courteous and profesional! Definitely would recommend the service.

Mick and Tyler did a fantastic job during my annual 21- point inspection, drain and fill. Its really worth having pros conduct this annually as they made several important repairs under warranty that I would never have caught myself. Thorough, professional and knowledgable. I will continue to rely on Great Atlantic for my spa maintenance.

Nick was great in getting us up to speed on our new free flow azure plug in hot tub! Very personable and lots of good information. Highly recommend his orientation if you’re getting a new spa and are unfamiliar with upkeep.

The hot tub arrived and the delivery team did a fantastic job. The hot tub was ordered in September and arrived in March due to COVID interrupting production and we are excited to start using the hot tub.The hot tub was huge, 7 person, and heavy, like 800 lbs. I am very grateful for the time and care Ron, John, and Ryan put in to get the hot tub into my yard and get it setup. They worked very carefully to get in. Great company to work with!

Tyler and Ron came out and talked me through each and every step to get me set up in my new spa. They were very professional and patient as I wrote down directions. Great guys!

Finally took delivery of our spa today (5 1/2 months after ordering/paying)! We couldn’t be happier with appearance/condition of the spa and the professionalism, competence and politeness of the delivery crew (John & Ron)! We anxiously await hook-up by the electrician tomorrow, getting the water added/balanced, then finally enjoying our purchase. So far, so good (now that the wait is over)! More to follow after we put the spa in service!

As posted below after a long wait due to well we all know the C word... My tub is here and I wanna give a shout out to the team that made it happen John, Ron, and Andrew . They were some work horses today showed up when they were scheduled, installed and explained the equipment throughly. Hat off to these guys!

John and Andrew delivered and setup my spa today, and also the loaner I was given while waiting 11 months ( thanks Corona) for the delivery of my hot tub. They were good both times, very relaxed which relaxed me, and answered all questions. My negativity is more due to the poor communication from GA. They did a very poor job of keeping me updated, were often unresponsive (until I tried to cancel my order 🙄) and even with being able to use email, did a really poor job at good communication, confirmations, or follow through. They do a hard sell in the showroom, which I get. But I prefer a business that underpromises and over-delivers...not the opposite.Edited to add: still cannot get my chemicals delivered,(which I now know that the man doing the orientation told me completely wrong anyway. I am so disheartened by dealing with this company as, like I told their production manager, I would not do it again if I had it to do over...and I LOVE my spa. Its not the product, its the service that is an issue. Maybe I am an outlier, but I run a business too and I get a fumble now and then; continuing to fumble is just failing.

Shout out to the delivery team - John, Dave, and Tyler! They were on time, professional, and super helpful! They hauled away my old hot tub and set up my new hot tub in under an hour. We upgraded to a new cover opener which the team installed on the spot. We can’t wait for our orientation and to use our new spa!

John, Ron and Andrew did a great job delivering our new tub safely and efficiently! Thankful for the professionalism!

ITS HERE!!! Big thanks to the delivery crew, you guys were great Thanks for taking the time to ensure everything was set up just right and that we were happy with placement. Thanks for all the info.

The delivery crew was great from site survey to delivery and set up. They were very informative on options and operation. They took great care while moving and setting up the hot tub and took extra time to ensure we were happy with placement.

John and Andrew were great with my hot tub install. Thanks Great Atlantic.

My husband and I had a wonderful experience shopping here today. Clay was very knowledgeable about the products in the store. He answered all our questions and was extremely helpful completing our purchase. I would highly recommend this store to anyone.

Delivery was prompt yarns professional. John, Ron, and Zach are a great team

Had a great experience with the delivery of our Hot Springs spa today! John and his crew did a fantastic job setting the spa in place and attaching the cover as well as explaining all the start-up procedures and yearly maintenance required. Hardworking and dedicated to doing an outstanding job. Thanks to the Great Atlantic delivery crew!

We are so excited to finally receive our Spa! It was a nine month wait, much longer than quoted. However, it is beautiful and we can’t wait to use it. The installation crew was the best. They were very efficient and professional.

John Ron and Andrew came today and installed our tub. What a great professional group.

John, Ron, and Andrew did a great job delivering and installing our hot tub.

Delivery team was great today! They kept in contact and came on time. They set up the spa and made sure I was satisfied before leaving. Thank you!

Andrew and John did a great job delivering and going over set up instructions

Delivery crew was amazing, John and Ron. Both had much better ideas than I did with placement and hookup. Very tactful and professional. Thank you.

If I could leave the delivery crew of John and Ron a 5 and the rest of the organization a 2, I would. They were pleasant to deal with. Communication is the key to a successful business.

So after a much awaited wait my spa is being installed. John, Ryan and Tyler are a great crew, fast, efficient and explained everything step by step. Now time to get it filled up and enjoy it.

Delivery very smooth...even though delayed due to tunnel traffic. Crew had to deal with special delivery logistics. Thank you...excited for your first dip

The delivery guys were quick got the hot in and ready for water. Placed it just right and were pleasant and informative and I was happy to see smiling faces!

We were referred to Great Atlantic by a family friend when we started shopping for a hot tub. We stopped in showroom, amazing service, salesperson was very informative and friendly. By the time we got home, we had an email with rates of different models, etc. Went back the next day to purchase, and were told it would be 12-20 weeks before we received, which was understandable due to COVID delays, but that we would be updated periodically as to its status. That was the last we heard from them. We’re at 22 weeks now. No updates. I’ve called several times, was told someone would call us back, nothing. I emailed, no response. I checked my spam folders, nothing from Great Atlantic. Delays are to be expected, but good customer service is also to be expected. Just an email giving some type of information would be helpful. And is very disheartening to read reviews stating other customers did receive updates.

They were very polite. Showed up when they said they would. Did a very nice job explaining everything. Very good experience

Great work by the installation crew John, Tyler, Zach, and Andrew.

Ron and John from the delivery department were great! Had my spa moved and they were unbelievable! So quick and efficient. Would highly recommend for any deliveries or spa moves!

Nick came out and did orientation on the new hot tub and swim spa. Very thorough. Even though we are experienced owners he showed us things we didn’t know and taught us the things we needed to know in a professional manner.

Nick was awesome during the orientation!! Very patient and polite. Although it took six months to receive the spa due to COVID - we are extremely happy

Great Experience!!!!! Never having a hot tub, we were novices. The delivery staff installed the hot tub, very patiently explained (more than once!) the operation of the hot tub. Thank you.

Got my Hot Springs hot tub delivered today! Great service techs were super friendly and helpful. Kept everything clean and orderly. Would definitely recommend.

Spa craned into place and team is cleaning up the tub. All has been good with Store. Only hiccup was city of Virginia Beach and their permit process. Took months. I can’t wait to get it filled.

Fantastic sales and service on our new Hot Springs spa! The installation went perfect and the follow up visit from Nick to teach us how to care for our spa was so helpful. Great team at Great Atlantic!

We love pur new spa and the wonderful gentleman, Nick, gave us a great tutorial of everything spa related. How to deal with the chemicals, how to test for problems, how to understand the remote, everything. Wonderful customer service.

The VB Store and VB Delivery Crew were Great. Removed old Hot Tub and installed New One. Explained everything and answered questions. Very friendly on a Hot Day.

Nick did an excellent job explaining the maintenance as well as the functionality of our new Spa! I feel extremely prepared for whatever comes.

Yo, Andrew, Ron, John came and installed my hot tub. They did one hell of a job! Look for these guys!

The spa took a long time to deliver but we enjoy it... Nick is helpful and comes out to go over how to maintain it...

Super happy with my purchase! The delivery team was on time and very professional! Only reason I didn’t do a 5 star is they didn’t up date us when the hot tub came in later than what the salesman quoted.

Delivery crew was on time and easily and quickly installed our spa. They also gave us a full rundown on how to get our tub started up! Exceeded expectations!

Had our tub delivered today and what a great experience. The guys were friendly, professional and nice.

Great service John Andrew Zach Tyler

Nick was awesome. Great information! Patient with repeated questions and calmed our fears about caring for the spa.

Thanks to John, Tyler and Ricky for an efficient delivery, install and instructions for startup. In and out in 90 minutes, arrived on the early side of the suggested window, tub looks great, cant wait to fill it up, prep it for startup, and then get in! Purchased in January from the Yorktown store, delivered in May, glad we got it when we did!Gene Kendall, Deltaville

Delivery crew very knowledgeable and efficient. Very pleasant delivery crew and worked well together.

Great all around. Good, knowledgeable guys. Fast too. Highly recommend...

Professional delivery crew - delivered the hot tub on time and worked with me to get it in place for optimal enjoyment.

Jon Andrew and Ron were very professional helping install and set up spa

Ordered a hot tub in September of 2020. Was told it would be delivered in January because of Covid and the shutdown. Asked for an update in December and was told by Q1. Asked later and was told by a manager that they pulled some strings and it would be delivered in May. Sent another email this week and now they are telling me end of summer which is a YEAR after we ordered it. If we cancel and order from someone else at this time, it will take another 6 months after they kept putting us off.

It was a very good experience. The tub and electrician arrived as sked. The installation was fast and professional. Everybody was pleasant and professional. I will recommend using thsi company again

Nick did an excellent orientation if our new swim spa. Very thorough and patient

Originally I became acquainted with Great Atlantic in 2015 when a house I purchased had a Hot Springs hot tub. Great Atlantic, in Yorktown, right off the bat was helpful in helping me understand how to maintain the hot tub.A year later, with the help of Sandie Hill and Kristen Cooper, working our of the Yorktown showroom, I traded in my hot tub on a newer model, a salt system. They helped me save thousands not only providing me a fair trade-in price, but also prompting me to purchase the hot tub through an agreement Great Atlantic has with the Military Exchange System which saved over one thousand in sales tax.Diana Barrett, Operations and Accounting Manager in Great Atlantics Virginia Beach Headquarters is always there to provide warranty service and just answer hot tub operational concerns if needed.I feel I can depend upon Great Atlantic Hot Tubs having done business with them for over five years.

I ordered my spa back in October 2020 and just now received it a few days ago. They were not great at keeping me updated on delivery date. It took days to get response via email on delivery update which kept getting pushed farther and farther.Delivery date finally here!!I was supposed to get a call the morning of delivery to confirm delivery order and time. I did not recieve that call. But Delivery crew were great overall. I needed them to come back due to family emergency and they happily came back a few hours later when I was avaliable. They were nice at moving the spa around to my liking. However they were not very helpful with the set up or who to call for the set up. Now Im looking up youtube videos to figure out how to do chemicals and use the remote, which I am terrible with electronics. I am waiting to get a call back for the orientation. I wish it was something they did upon delivery, because I would like to be in my spa now. Buuuut I added too much chlorine, so I have to wait.

John and Tyler provided professional service in delivering our pulse Hotsprings hot tub. Would recommend them to anyone in the future.

Finally got orientation on my new spa. Nick was extremely knowledgeable & got me understanding the chemical use to maintain the life of my spa!!!

Great job John and Andrew! Thank you!

Nick came out and gave a very thorough presentation. We are excited and comfortable to start using our hot tub to the fullest extent.

The crew delivered our swim spa in record time and did a wonderful job.

The technician (Nick) was very knowledgeable and patient withis this new Spa owner, and that is much appreciated .

Awesome delivery...very friendly staff. Highly recommend this company AAA++++

Delivery crew Ron and John on time in bringing the tub. Highly recommend.

Ron and John were very courteous and efficient. Set up was done with care and they answered all our questions.

Delivery Crew was great BUT good luck getting anyone to call you back from the service department!

Great service call by one of their techs, Nick. He was able to isolate and identify a problem and solve it quickly, all with a great attitude. Thank you!