I went here to drop a return and was told by the desk person that they could not print a shipping label and That I should go over to the FedEx at Walmart. How lazy can you be! I went over to the one at the Walmart less than 5 minutes away and the desk person there Chris was so helpful. He not only give me the official FedEx email to send my label to to print it out for me but also secured my package up for shipping even though it was oversize for his location. FedEx you need to have a conversation with the people at this location about their poor customer service skills. It’s embarrassing.

Fedex lost my package. They did thier best to help me try to resolve it and to tell me where to go. It wasnt their fault and they did their best but fedex diesnt seem to care about its customers or doesnt seem concerned its contractors are losing our packages. What a shame.

I was home all day. Driver had THE NERVE to do another You werent home paste a ticket on the door and RUN. NEVER RANG DOORBELL OR KNOCKED! I WAS JUST IN THE KITCHEN AND HUSBAND WAS HOME! Second time this happened to us. I paid for express FedEx and THIS is the service I get!!! Deplorable. Then they want me to drive out of my way to PICK IT UP!!! OUTRAGEOUS!!!! Vendor is being ripped off!

Still waiting on my CPAP machine. They were supposed to call me yesterday, never did.I only paid over $100 to have it delivered the next day. It didn’t deliver yesterday.

The staff here is amazing

Great helpful employee, always on time

Its pretty bad that they dont provide their telephone number. I tried to call the line provided, but it was a corporate line and I couldnt get to the office. It caused me to make a serious shipping error.

Very helpful staff.Quick and easy ship out.

I love the staff there!!!

List a real phone number. Worthless. UPS is better and that’s not saying much.

This is the only way I can get in touch with anyone from your company. A driver left a rug leaning against my garage door instead of the porch 10 feet away. When I came out and opened the door the rug fell into my garage. It destroyed some Christmas decorations and made a mess of stuff I had stacked up. I have made a complaint before because they keep setting items in the driveway even when raining. An order from Chewy.com fell apart when I picked up the box that was out in the rain all day. I see packages all over the neighborhood left in driveways. Then customer service response is to go online and set delivery instructions. So everyone has to do that to keep packages out of the rain?

Always pleasant FedEx workers at the counter and super fast service as well

I frequently use Fed Ex but after todays experience, theyve lost a customer. My boyfriend and I were expecting a very important package today that wasnt scheduled to be delivered until tomorrow morning, but being that were going out of town in the morning he tried to retrieve it today since it was just sitting there. He had a tracking number, valid ID, etc but they REFUSED to work with him. The package was just sitting in the next room apparently and they still refused. What doesnt make sense is that theyre willing to let him pick it up TOMORROW but not today? So now due to poor customer service, were having to push back our trip and now were not only unsatisfied but stressed. Ill be using other delivery services after today.UPDATE.they told my boyfriend he could come back in the morning to pick up our package. So weve already pushed our trip back, and guess what got sent out for delivery? So now we postponed our trip, and is stuck waiting for these slow delivery men to drop off our package. Im very upset and unsatisfied. We need the package before we go on vacation.

The lady at the desk was one of the nicest people ever

Quick, fast customer service is great

It took me a while to get my package together. However, the lady who assisted me was very patient with me. Encouraged me to take my time. She was awesome! Thanks Ntua

This was almost a customer service failure. I waited for two minutes before anyone came to the front desk smh...

Had a package that had arrived at this facility today but wasnt scheduled to deliver until tomorrow. I quit smoking 2 months ago and the package contains e-liquid that has been helping with nicotine cravings. Called the 800 number and asked if I could pickup the package. They called this location and then came back on the line and said the call was disconnected, so I had to be transferred to another department. Then I got another call while being transferred from a local number, it was this location calling to say their call got disconnected and that the lady had found my package and had it waiting for me. She didnt have to call me back or pull my order if it was already stowed away, but she went above and beyond to help me out. Excellent service from FedEx and I appreciate their willingness to help.

Great service and prices

Hey FedEx is the place to ship. The personal are very helpful. Thanks FedEx!

Very rude customer service! An important package arrived at their center today and it was scheduled to be delivered tomorrow. I go in to pick it up because I am going on vacation the next day. They refused to give me the package even though I had the tracking number and ID. The package was literally in the other room but apparently they have some kind of policy where it has to sit until it is scheduled to be delivered. The urgency of my package did not seem to matter to the lady at the desk as she shook her head and said nope,you cant have it until tomorrow. Worst customer experience ever. FedEx has lost me as a customer and I will never use them again and I encourage you to do the same.

Last time I was there I. picked up my new cell phone very nice experience.

Very nice staff.

Very nice employees.. I go there everyday to drom my shipments off. They are helpful and very fast.

Pleasant workers

Dont go. Save your time. They cant even scan barcodes.

Staff was very helpful but I spent $60 to send a box to my mom lol

Super nice...lady helped to return a package even though the post office sent me THERE...and it was USPS!

Deal with this location several times a year and without ever a problem. Thanks FedEx for getting my goodies on time and in good condition! And for holding it when I am not home to get it.

A FedEx driver stole my package. 0 stars terrible and annoying customer service

Rude customer service at the front desk TODAY - 10/02/2014. Thinking about letting corporate know that customers are being told to drive their own cars to the back bay so the the person at the front doesnt have to lift a finger. They are also expected to unload their own boxes onto the conveyor belt. This is a terrible place.

Easy to use

The staff was very friendly.

Friendly staff. Fast service. Get your packages there by 7:00pm for overnight delivery.

What a lousy company. I keep having bad experiences with these guys. Once I paid for OVERNIGHT delivery and it took them FOUR DAYS to deliver it. Today, I saw the tracking on something Im expecting showed its now at the local office and due for delivery tomorrow. So I drive to their office to pick it up...no customers there and no one at the counter. Within three minutes 5 other customers come in. Meanwhile were dinging the bell to get someone to do their job. Finally some woman yells shell be out in a minute and shes the only one there. Why is she the only one there? Finally after 8 minutes she comes out. I tell her I want to pick up my package. She claims, WITHOUT LOOKING FOR IT NOR CALLING UP THE TRACKING NUMBER, that its in a container and hasnt been sorted and sent me on my way. WHAT A CROCK. Believe me she knows Im not happy with her.

The best there is at what they do!

Very helpful, let us wait in building after closing to pick up box that was unable to be delivered

Lazy drivers. said they had shown up three days straight but no had come. there was a “delivery exception” on my tracking everytime meaning that i wasn’t home, but i was. they left a doortag the first time which i signed and left back on the door, but they completely ignored it and just said they were there and couldn’t deliver.

Professional, fast and efficient. Always on time..

In n out! Quick, efficient service.

Good place. Pretty standard.

Fast service when my package came when I wasnt at home.

Horrible lazy drivers, had a note on my door saying I missed a delivery, another attempt would be made. 2 days later I found out it was delivered at the front desk at apartment complex, no note letting me know.

The lady working the front desk was extremely courteous and helpful.

Great shipping place, however a bit slow since only one agent available for assistance.

Great customer service.

Bad service, didnt care about the customer waiting for. That too I visited to clarify the door tag which nobody can understand... Visited date wring and no time on it etc..

Close to home.. Easy to picj up packages

I had no problems picking up my package

Fed Ex attemped to deliver a package that needed a signature and I was not home. Received a message that said I could pick up at shipping location at 2pm. Arrived at 245pm and they said driver forgot to drop package off and would not be back till later. I will travel more miles back and forth to pick up package than just originally getting it myself.

It was the best experience of my life

Package scheduled to arrive today. No where in sight. Even though package was received in Cheapeake Fed x this morning around 7:19a.m. I really need my phone! So disappointing.....

Good customer service.

Rudest customer service experience of my life.

After the long and tedious process of getting my package held at the branch they still sent it out and wasted 3 hours of my life ... Very nice customer service, they have no clue whats going on operationally

In and out with my package in less than 5 minutes.

Waiting until so close to Christmas to so a package, I was in and our of there within fifteen minutes.

Fast and friendly service

Work Here! Lol

Go in go out, they ship stuff. Usually empty so theres never a wait

Great service

Employee was rude and inefficient.

Friendly and helpful

Really bad service

Rude customer service

They lost my package

Great

In and out

Not a fedex

Efficient.