I came to giant without full intent to buy yet. Joao came and shows a few Trucks, he was nice and patient with my stubbornness. He showed me a used ram I didnt think I could afford but he worked hard to make sure I left satisfied! My daughter and pup love the truck and Im excited to take them on many trips. If you have any hesitation on getting a vehicle come here and take a look and dont be afraid to ask because you will be taken care of.
I called to schedule an appointment for an oil change and inspection a couple of weeks ago. I received an appointment and it was confirmed for 7:45 am. I received this confirmation both verbally and was sent and e-mail confirming the date and time. When I scheduled the appointment, I made the service advisor aware that I would need to wait for my car seeing as I didnt have a ride available. He told me by having the appointment and getting their early I should be able to get in and out at a decent time.The morning of my appointment the service department was packed. My car had to be parked behind 5 or 6 cars. The person who checked my in said there was a bit of a wait when I told him I was waiting. A shuttle was not offered. He did say it should be less than 2 hours though. I checked on the car after an hour and 45 minutes and it still had not been taken back. He proceeded to tell me that he told me it would be a wait etc. I realized that but it was almost 2 hours and my car had not been taken back to be serviced. I asked about why it took so long if I had an appointment. I asked if all of the people that had been brought back and serviced were were scheduled before me. He proceeded to tell me they dont make appointments. When I told him I had an email etc. he said that is just the time to drop off the car. That is ridiculous. Dont tell customers they have an appointment if your policy is not to schedule appointments. Dont waste my time. I could have been in and out of a Quick Lube place and probably received better service all around. This is the third time something similar has happened to me here at Giant Chevrolet. I will not use the service department there again.
Had headlights fixed on 2014 buick enclave had been to two other places they could not fix them Giant did. Thank you very pleased so far.
All the employees were very attentive and courteous! Excellent customer service, and fast!
WE are extremely happy with Giant Chevrolet, Visalia, Ca. Staff in service department extremely helpful and more than accommodating with servicing our car. We loved the fact that everything about the car was written so we could understand exactly what was wrong with our car and the parts that will be needed. Giant ordered the parts and they came in when Giant told us they would be there. Giant Chevrolet, Visalia scores 11 out of 10 in our book. Also our car was ready when Giant Chevrolet told us it would be ready. *******
We had a great experience buying!! We appreciate how fast and friendly Nate was!!
Very satisfied good service first time there thank you
My Experience at Giant Chevrolet was absolutely wonderful. I made the prelim set up over the phone and I could not have been happier with the service I experienced.I drove from LA to Visalia because the sales rep I spoke o on the phone was so great. His name is Justin and he provided by far the best car buying experience I have ever had. It is worth noting I had bought a Chevy truck here in Los Angeles and compared to the service I got with Justin it was an awful experience.Justin was clear and provided me with the answers I need. Im in sales so I understand he is out to make money as well, but with the way Justin approached me on the phone and then when I went to see him in Visalia I felt confident in the deal I was getting on the new truck.He told me exactly what I was going to get, and when I got there it was exactly what he told me, no hidden BS about anything on the truck, price, or hidden fees. He also spent extra time to make sure I was acquainted with all the knowledge n the various Chevy apps, and how to get set up with all the extra stuff. He also walked me around the dealership introducing mew to the various departments and I thought that was a class move on his part, because it made me feel welcomed and a part of the Giant Chevy experience.I would like to also say the finance guy Steve was incredible, very clear and explained everything to me with patience-as this was a big purchase and Steve made me feel very good about this buying experience.And the receptionist Jasmine was wonderful, really made me feel welcome.Overall I cant say enough about my experience with Giant Chevrolet of Visalia, I feel very confident that I will always take the extra trip up north to buy, or get additional work done on my truck because of the friendly and great staff of this dealership! Thank you very much!Danny Travel Man Dan Salay
I had my truck towed to the shop for its appointment and called 3 times and talked to 3 different people letting them know that I was going to do it, when it was coming, and when it got there. But the day of the appointment “apparently” no one knew it was there acted like they haven’t seen my truck so I had to go there to find my own truck. No one seemed sorry or acted like they cared that this happened.
I loved everything about the entire experience. Sal, my dealer rep, was amazing! I always go to him and he always tells me how it is! Never hiding anything and always truthful! The only issue I have is I paid $58,000 for my truck that I can’t use the entire speedometer. It’s marked at 140-145 MPH and I can’t even utilize my entire speedometer that I paid for… I can only use 2 thirds of my speedometer which almost caused an accident!
Service was behind when I arrived. But Javier move quickly and effectively to get me in and out. 100% satisfied compared to my last visit at Michael Chevrolet. Giant will be handling all service to my 2021 Silverado going forward.
Such a great person and customer service from Joao Sarpa really helped my parents out. I would recommend him to anybody who comes here to buy a car. 10/10 overall on everything
It was a little bit of a wait to drop my car off because it was before a holiday weekend and the systems were so slow. I could see the tablets trying to connect but the little circle was just going round and round. All the employees were professional and courteous. Rides were offered if needed. My car was ready within the time frame they gave me. When I went to pick up my car they had an offer for a month of free OnStar which Tina helped me get started. My interactions were with Aron, Javier and Tina. They were all really nice. Nobody likes having to go to get their cars worked on but having great employees to deal with makes it a more pleasant experience.
Johnny was excellent at explaining everything for me. All questions were answered and he worked with me to get my wife her brand new car. Thank you for the wonderful experience
Javier was a great person to work with. Took his time to explain what I was frustrated about regarding warranty exclusions. Allowed me to vent and he addressed all my concerns in a professional positive manner. He did an outstanding job and his customer relations was top notch! Javier for El Presidente!
Tito Brown was very communicative, friendly yet professional, and efficient. We didnt feel pressured or rushed into any decisions, and he answered all our questions clearly and to the point. He even worked on his days off to make sure all our documents were ready for our new car and when it was time to pick up our car. We highly recommend Tito Brown and Giant Chevrolet of Visalia!
Thanks for all the work on my truck. I realize you are very busy but you performed all the service I needed in a timely manner.
Aaron Poe always helps me and responds to my communication promptly. I appreciate him. thank you
Javier and Sonny were Amazing the best service I have had at any dealership… can’t thank Javier enough for being informative and helpful I will be back
If I could add 0 stars I would . Saul the salesman was incredibly rude automatically assumed we were going to finance because we didnt want to speak numbers right then and thereHe also mentioned that first time buyers financing could be a little tricky as if we couldnt afford it . DONT NOT BUY FROM HERE !!!
This was absolutely the most incredible experience I have ever had at a dealership. Giant Chevrolet was professional and really listened to our needs. Tito was able to point us to the right vehicle for our family at the absolute right price. The purchase was painless and the contract signing was done quickly and without fuss. We even received a tour of the dealership so that we know where to go in the future. There was not one thing I would change about this experience. I just wish I had always shopped at Giant. Our last vehicle purchase was over 12 years ago and it made me swear off of dealerships all together. Giant Chevrolet has helped change my mind. We will never shop anywhere else.
Its very sad to say that you can walk around looking for a car and then you have to walk around and hope you can find the salesperson because theyre all hiding behind the doors in the air conditioning facility I understand theres not a lot of cars on the lot but that doesnt mean you forget you have a customer so I bought a car elsewhere step up your game
Javier was very helpful and patient with me and was always willing to help and answer all my questions. Great customer service.
Robert was awesome! He was professional and personable. He listened to what I wanted and made the whole process smooth!
Everyone is working hard and their efforts and attentiveness are appreciated. As I would imagine is the case for most people, car problems are usually unforeseen. I feel very lucky that I had $600 to spend on this service, as that would not always be the case. While I am thankful this particular service was resolved, my AC is still not blowing cold air and my oil still needs to be changed. From my first brand new car purchase in 2006 of a Cadillac CTS, to now bringing my Chevy Sonic in for service, I would appreciate that when my car is in need of several services, one might be deeply discounted. I have spent a lot of money at Giant Chevrolet throughout the years, and I think my loyalty could be better appreciated by helping me save more money when several services are required. I cannot complain about the people, the people are great, but the prices for a long time customer could be a lot more reasonable.
Justin was an absolute pleasure to work with. He was very informative the entire process. Answered all my questions and went over and beyond to work with my schedule for the buying process. I look forward to my next car purchase here again with him too!
Great service and helpful, we tradein our chevrolet malibu 2018 to get our dream car a Dodge challenger 2020 they made it in possible to get this car and great deal. They are friendly and great service, me and wife were happy for taking there time and helping us to get the car we want. Big trumps up thank you 😊
Joao Serpa was amazing!!! We had back to back bad experiences bat 2 dealerships in one day and had pretty much given up on getting a new vehicle,then my wife went to Giant and was fortunate to meet Joao. What a great guy. He was able to help us get exactly what we wanted without all the hassle of having to sit down at a table and wait and wait for decisions to be made. We appreciate that so much. Thanks Joao for a great experience!!!
Only had my car a week after I drove it off the lot and the check engine light came on the day we were supposed to check into our hotel room and start our vacation. I dropped my car off early in the morning, praying they would have it done ASAP! They called a few hours later telling me what the issue was and how it was good to go! Warranty covered everything and we were so glad it didnt ruin our trip! Service and communication were amazing! We even had a follow up call making sure we were satisfied with our service!
Sal was awesome. He helped us out on whatever we needed and was honest about it
Fast and easy approval 🙂Jasser the sales rep did everything to help me out with what I need plus nothing hidden it was as he said. Than it was my decision to said yes or no with no pressure. Thank you 😊 🙏
Javier did a great job in assuring that I got my car back as quick as possible. It was a major job and seems to be excellent repair.
Sal Morales is an honest amazing Sales man this is my 2nd vehicle I’ve bought from him. Noah in financial does a great job as well
They treated me with respect and as a valued customer even though it was my first time ever at that dealership. Justin was great and answered any questions I had and was patient enough to walk through the process of purchasing my dream truck.
Intake person did a great job of getting me in and taken care of. Would have been nice to have gotten out of there a little cheaper but in the end I feel confident that work was done correctly. Overall very satisfied.
Our sales Rep Salvador Morales was the best service Ive ever had. He helped with selection and made the process of purchase the most pleasant and exciting exp
Amazing salesman and great atmosphere with all the other associates
Talked to a sales men there about a vehicle they had in stock and I was going to be trading in my vehicle he told me to fill out a Preapproval application even though I was already approved by a bank he said he just needed it together all my information I had specifically told him not to run my credit and he agreed not to run it and he also had texted me saying they were not going to run my credit comes to find out I get a notification saying they had ran my credit without me giving them permission to run it they ran my credit and also my wife’s careful when they have you fill out something online make sure they don’t run your credit even tho you tell them no
Every time we take our truck there we always have a issue once we receive the vehicle back. It’s always something with this place! Guys do a rush of a job and yet keep your vehicle alllllll day even though you have an appointment. It’s ridiculous!!!! We have had better service elsewhere. It’s sad to say but true. Will not be returning
Tito is a great member to your team. There was no pressure and he answered all my questions and made the process very smooth. My neighbor will be coming to see Tito soon. The last time he went to Giant in 2016 he did not like the attitude of the salesman and went to Stone Chevrolet instead. By the way, he wants a Colorado like mine!
Very good service department. Easy appointment set up, prompt and pick up was very organized. Ill definitely bring my Toyota back here for servicing.
Easy to talk to as well as online. The salesman Justin did a great job.
I really want to recommend this place for all your chevy parts and a BIG THANKS to Portfilio in the parts department for going above and beyond with helping me find the parts I needed to fix my chevy equinox
I was in need of a newer, bigger car and Giant Chevrolet was amazing every step of the way. Justin and Katie helped me, and Justin’s knowledge of the Kia Soul truly sold me on it, especially since it was not the car I first went looking for! I’ve been driving my Kia Soul now for a couple of weeks and I ABSOLUTELY love it! My kid loves it and says “mom you finally have a cool car now” so we all know it’s been officially approved. Thank you Justin, Katie, and Giant Chevrolet for making this literally the easiest and most positive car purchase I’ve made!
I was very happy that they were able to get my vehicle in and out on time like they said.
Sales staff are friendly, knowledgable and the whole buying process is pleasant. I have bought several cars and trucks from Giant over the years and keep going back.
Got an email saying you all gave me a free carfax. Looked up the repairs cost through carfax for what you guys did and it shows the estimated costs should have been around $275-310. $591.28 is a ridiculous mark up.Update: Called the dealerships approximately 30 minutes after you posted your reply. The lady that answered stated that you were off that day. She took my name and number for you to call me back. It’s been over a week with no call back.
Very efficient and professional. Javier was excellent.
Friendly staff, but it took almost an hour to program a fob for my truck (after they said it would take five minutes).
Very friendly, great communication, effort work!
Was not extremely satisfied. I had an appointment at 9:30am and had to call to check status on my vehicle towards the end of the day. Then I had to bring it to the gentleman’s attention that some of the work should be covered under warranty and then he looked it up. That should be a standard check in your process. Better expectations set for the customer around timing.
This is my 4th vehicle that Ive purchased from Giant. The past 3 have been with the help of Jorge. Jorge makes our transactions fast and easy and is the reason we keep coming back.
Mediocre mechanics and costumer service representatives that will lie left and right just to get the costumer out of the office. Giant Chevrolet of Visalia ruined my transmission after replacing the fluid. I took it back after experiencing shifting delays after the fluid was replaced. Then I was told the fluid filter came off and was found on the pan, they had no idea how that could have happened. They then replaced the fluid again, supposedly.They didnt, I had low fluid level indicator at dipstick, and shifting issues continued, fluid color looked burnt. I was left with no transmission after a simple fluid change thanks to their carelessness.
Excellent service. Our salesman George was great and knowledgeable
The service was great the guys in the parts department are on point very knowledgeable and polite would definitely recommend them to everyone thank you Giant Chevrolet
Excellent customer service! Great staff! Highly recommend asking for Katie & Sal for your next vehicle purchase.
Giant Chevrolets service department is the main reason I bought my Z71. I have been helped by Javier in the past as well as this Saturday, and as always I was thoroughly satisfied. He always goes above and beyond. Whatever your paying him, it cant be enough!Thanks again Giant!!!
Friendly staff, fast check in.
They were very helpful and professional. The process was fast and easy.
I always get great service. Being a single woman I can aways trust what they tell me. Xavier is always taking time to explain what needs to be done. I never feel downgraded. Thank you for such great service.
Not all concerns were addressed. Staff in parts was rude and not very helpful with finding alternative solutions
Salesman Sal was the best. He did an amazing job, I will buy my next vehicle at Giant Chevrolet
Very friendly staff, Javier kept me informed as to the progress on my vehicle, and when done the vehicle ran like a new one. Great job Thank You.
The minute I walked up to the door it was opened for me and greeted with smiles;)) a very friendly staff by the way!! The young lady there was 3rd day on the job Absolutely perfect!! She was friendly understanding and explained everything very well! Both gentlemen there as well were very very nice and helpful. My car was fixed that day and I’m was very very pleased with my experience there!!! Thank you Giant Chevrolet!! Quick note I live 35 minutes from Giant Chevrolet but I will definitely drive over anytime!!
My car needed several new parts . Some parts needed to be order and shipped so while I waited I was provided a rental for the meantime. Customer service was excellent and my car is now running great!
Was very pleased as this was my first visit to Giant Chevrolet. Waiting room was clean and service People were friendly. It is important to me that the manufacture dealer does my service and that the job is done correct and with GM parts. My first visit with Giant went well and i will be back when my vehicle is due for its next service.
Tito was amazing he was able to help me get the car I wanted at a great price!! Highly recommend him!!!
Yasser helped me a lot to get this car, he is a very nice guy and I will definitely recommend this dealership to all of my friends.
Javier was in charge of handling our repair and did an absolutely first rate job. There were delays caused by no fault of his and he made sure we were taken care of. Given what excellent job he did I have NO reservations recommending Giant to my friends and family. Your staff should be commended for the excellent customer care they provide and that is what I will tell people about Giant. Great job!
Amazing experience. Kevin and Joe made it the best car buying experience of my lifetime. Thanks Giant!!
We worked with Andrew who was a great salesman, very informative and kind ! We were very satisfied and would buy again here ! Will refer to Giant Chevrolet and Andrew! We love our 2021 Chevrolet High Country Tahoe it is a welcome addition to our family !
I have never met a sales consultant as knowledgeable as Yasser. The buying experience was amazing and I would recommend Giant to everyone.
Broke down traveling from Nevada to California. They were able to get us a rental car when all rental cars were booked in the area. So we could continue to Sacramento to visit our grand son. Fixed the truck that got us back to Nevada. Repairs were less then their extimate for repairs You can not ask for more then that.
Well, my husband and i were very impressed on how easy and stress free the whole car buying experience was. As soon as we got to the lot a sales person but the name of yasser was very helpful, knowledgeable, he made it super easy for us to understand what we were getting in a car and what we needed to get it. I loved the whole experience, this is my first new car and it was a great experience. I will be telling my friends about chevy in Visalia, CA. What a great place to buy a car.
WE WERE VERY HAPPY TO SEE SMILEING FACES AND WERE TREATED WITH RESPECT WE PLAN TO LET OUR FAMILYS AND FRIENDS THANK YOU I LOVE MY CAR
🌹🌹😷🕊😃♥️🙏🏼✝️🙏🏼💙😃🕊😷🌹🌹Giant Chevrolet... this is where I bought My “Red Dragon” ... well... that’s what I call My Blood Red Black Top Convertible Camaro... 😉 ...I love it... 😃 ...I recommend The Giant Chevrolet Dealership... 😎 ...🤟 ... Stay safe... 6 feet apart... Wash your hands... Wear your mask... 😷 ...FAITH... HOPE... AND LOVE... ♥️🤍💙 ...
Had a minor problem, but once I spoke to the Service Manager Marian Gaddis she took care of us and made everything right. She is very professional and great at communicating with.
Dropped my vehicle off at 7:15am. 4pm same day still hadnt even started looking at it. This happened on two separate occasions. Worst service ever. Will not be going back.
The process was quicker than I thought it would be. Justin, the online sales representative, was kind, courteous and attentive to our needs/wants.
Everything I wanted in doing a car deal, finding the vehicle quickly, in and out through finance within an hour. The people were friendly and the customer service was great!
I was advised that after many service appointments prior, my service plan (GM Factory) is and will no longer be covered at my local dealership. It wasnt the content but how it was said and i was not treated like a customer but a dollar sign.
Sal was amazing and had all the right answers for us. Definitely made it easy and comfortable for us. When we need a new car we’ll be asking for him to help us out again. Everyone else we worked with was also kind and helpful. Very pleased with our experience.
I was fortunate enough to buy a car from George over at Giant Chevrolet. He made my first time car shopping an experience that was fun and easy. I would recommend anyone looking for a car to go to Giant and ask for George.
I was there to pick up a car. The staff were super helpful even before I got to the door. Very quick service.
Below average service, not great . They left three deep scratches in the left side of my car door and addition now i have a check engine light on and they didnt tell me why its on. It didnt have the check engine on when i took it there.
Worst customer service!! Took my car to get fixed and got it back worse than when I took it. Never would recommend this dealership to anyone!
My service advisor, Aron Poe, was very helpful. I chose to wait while they performed the warranty service I was there for, and they had me in and out in no time. Very happy with my service experience at Giant Chevrolet!
I’ve came here several times and the person who stands out the most to me is Javier always so accommodating and polite these tough times with covid it’s hard to come across someone without giving you attitude or a feeling that your bothering them Javier has remained the same before covid and after covid. That’s awesome !
Javier always makes sure I get everything I need! Hes the best and very nice.
At the beginning there was a hiccup with getting responses, spoke to Joe and he connected me with Tim (Putnam) who was very professional during the entire buying process. My experience was painless and the purchase was done for the most part virtually. Great experience!
They were very informative, efficient, and quick.
Javier Martinez was great, took care of me and answered all of my questions respectfully.
Everything was great!! Javier was amazing, friendly, courteous and professional! Tina was also amazing.... Thank you!!!
The person that helped me through my wonderful experience with this dealershipwas Javier Martinez. He was very professional, proficient, friendly, and worked with my issues to the T. Him and the service team whether its the staff members and the technicians they made me feel welcomed and accommodated me.I will definitely go back if needed.
Aaron Poe was a great help went on and beyond to assist us during the time our car was under maintenance.
Every one there are very friendly and knowledgeable.
Awesome service department!!! Knowledgeable and fast. Definitely earned a new customer.
- Address:1001 S Ben Maddox Way, Visalia, CA 93292, United States
- Site:https://giantautomotive.com/
- Phone:+1 559-733-1100
- Chevrolet dealer
- Monday:11AM–4PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:8:30AM–7PM
- Sunday:9AM–6PM
- Oil change:Yes