They were awesome to work with I had no problem getting what I needed for my husband

We needed a hospital bed for my mom and Patty and Yalen (hope I got the name correct) were AMAZING! Thank you sooo much for what you did for my family! You are very appreciated!!!❤️

This is by far the worst provider I have worked with. I turned in an order from my doctor for a scooter 1 week before having surgery. It is now 3 days after surgery and I still don’t have it. They tell you up front it could take 7-10 days to process the request. 7-10 days for what?? It lakes 20 minutes to verify insurance and see if you have the equipment in stock. If you don’t and it has to be ordered, I might be able to understand. Last night I get a message from Alex wanting to verify my address. I just called to find out when i will be receiving the scooter and was told that they needed my height and weight as it was missing on the order. I watched the employee write this on the order when I dropped it off. I find this just another stall tactic to not get me the equipment I so desperately need. If you have any other option to use another company to get the equipment you need, I highly recommend you use them. I will never, ever, use this company again. Had I seen the online reviews ahead of time, I would have got this equipment in Fresno.

Simple, prompt response getting cpap supplies.

The only reason they get one star is because it won’t let me leave 0 which this place deserves. They will not give you your supplies without a credit card even when you are double insured like I am. Then during Covid they hit me with over $500.00 worth of charges to my CC without any kind of paperwork or invoice. When I called I got the run around and every person I spoke to I could not understand. I finally was able to get an invoice almost a month after I called and turned that invoice over to my insurer. The invoice does not make sense at all. My insurer also got the run around and also cannot understand the heavy accent of the people your left to deal with. They bill my insurance over $800.00 a month for a Sleep Apnia machine I bought brand new online for $426.00 complete and I’m able to use the same free App I was using before. I returned my machine after having to sign a health waiver and wait weeks before I finally called to find out they had received the paperwork. I returned the machine the same day. My insurance went over the invoice with them line by line on a three hour phone call and I was told they owe me money. I’m retired on a fixed income and it took almost half of my stimulus money to pay a bill I do not owe. This place needs to be shut down as nobody should be forced to deal with them. Now I’m on my own for all my supplies as I wil not let them rob me again. Also keep in mind that all Cpap supplies of the same maker are available online for a fraction of what they charge. Just look at all the negative reviews and then make your own decisions.

This is the worst business to go through if you need any type of home medical equipment!! I have been trying to get my husband cpap machine since April & its always the Dr.s fault never there fault. I think its funny how they can never get through to the Dr office but whenever I call they say they have sent Apria what they needed..now they have to resend the request because they called my husband a couple of time & he didnt answer!! They are the worst, I would look for another company to order from!!

I ordered a new mask in May for my husband which i received at the end of May. They sent over a new contract and stated that I had a deductible due of 262.00, the representative asked if I would like to make payments or pay the whole thing, so i opted for payments. A few weeks later on the date the 35.00 was supposed to be deducted, the whole amount was deducted from my checking account while I was out of town for a funeral. I explained what the representative told me and asked them to look up the recorded conversation, in which I was told I could make payments. As of today, it has been 30 days and i was told today that they cant find the conversation and that my request for a refund was denied because i KNEW I owed it? I have always known what the balance was, but why give a person the option to pay in payments and then refuse to refund when charged the whole balance? Every one of the people I have spoken to have a hard time understanding me as I do them, they are based over seas somewhere. I WILL NOT USE THEM AGAIN.

They were given a prescription for an O2 concentrator over 2 weeks ago. I have called their customer service line 5 times at this point only to be told each time that it will be delivered in a the next 2 days. This morning I am told that the prescription is not enough and that they now need further testing to get it approved. I only found this out after visiting their local office in person thereby forcing their people to actually look at the case. Their customer service is stationed in a call center over seas. Local contact is completely unavailable without an in person visit. We would not do business with them if we had a choice. Our doctor says the same. Unfortunately, our current insurance will accept no other provider thus giving us no choice in the matter. My wife has been 6 weeks without O2. Her health is failing as a result. Apria seems unconcerned about this in the least. They have lied to me, hung up on me and blamed our doctor for their lacking. Avoid Apria if you are at all able. If you must deal with them I would recommend that you hand deliver any paperwork to their office in person and get a receipt. Otherwise you will be told that they never received it.

I am only giving one star because I cant give a negative 5 stars. This is the absolute worst company with the worst customer service I have ever encountered. They argue about approvals from insurance even with authorization packets, including authorization from insurance, medical provider, prescription for equipment dates of approval, and fax receipts, because they have to go through the process to ensure insurance approval WHEN THE PACKET IS DIRECTLY FROM INSURANCE COMPANY ON LETTERHEAD WITH AUTHORIZATION CODE AND EVERY SINGLE THING THEY CLAIM THEY NEED TO Qualify. The national customer service rep is useless and will argue; I spoke to her 3 days in a row and she remained useless. The supervisor Marcos was even less useless. This is for an Active Duty Service Member requiring a wheelchair, you would think they may give an ounce of give a d@mn but they are completely content with their level of service my Dr and my Case Manager spoke with them and they shrugged them off just the same. I have already taken it to the attention of the Naval Hospital and they will never approve another request through or deal with this company, and I advise all who are dealing with them or thinking about using them, to avoid them at all costs. Again, they are the worst company I have ever in my 41 years have dealt with and that includes AT&T. Avoid, Avoid, Avoid! They are complete trash. Their local supervised Patricia was too scared to even come out of her office to talk to me, they are a useless company with useless and pathetic employees. Told the trash Verda or whoever to never call me I’m done dealing with her she can speak to my case manager, who went off on her as well. They are black flagged by the military health system now thanks to this experience. They are complete garbage.

The management the Visalia facility is extremely mismanaged, procedurally inept and unfortunately the few staff members I worked with were ALL very uninformed, nobody had an answer questions, its all the doctors offices fault, we ordered your mask out right lies and the bedside manner of a snake. Corporate should clean house because whoever the manager is, should never ever be one.

I was ordering CPAP supplies for my husband, it was extremely frustrating that Apria customer service had nothing on file as to which supplies my husband needed. I had to figure it out on my own which mask my husband had and was told to call back when I had that info. The last supplies company my husband went to had everything on file, they told me which supplies my husband was eligible for every month, six months and year (they even mailed me a list). If Apria we’re not the only place that accepts my husband’s insurance I would go else where. Suggestions for Apria, get with it! Train your customer service reps to help your customers and have knowledge of the products you supply.

Apria is the worst health equipment supplier. Stay away. At all cost refuse your healthcare provider to recommended Apria at all costsIf youre health is important to you skip the services of Apria.Ron ShatzkiJanuary 24, 2019

Great Customer Service A++ Called Apria after hours and they worked with my wifes Dr. the next day and helped them expedite the order. Their Rep. made two trips to the Doctors office to make sure the documentation was completed right away and submitted to our insurance. The very next day they delivered oxygen supplies and a HomeFill unit. I was very impressed with the level of customer service from our local Apria Healthcare location.

No stars if possible!! Worst company ever!! My family was involved in a auto accident where my 7 year old was taken to valley childrens hospital by ambulance. This company contacts me for a wheelchair for my son. I have 2 insurances they are not interested in billing my 2nd insurance and them telling my I need to come to the office and fill out a form for my sons wheelchair. Remind you I told them I came to the hospital by ambulance. They dont care about people. They lack comparison. You can NOT UNDERSTAND them and they get mad when you keep asking them to repeat themselves. You cant talk with the same person. I paid cash to not have to deal with this company. Worst ever!!

Omg, I started the process 8am Tuesday. I Was told they received the order Monday. My granddaughter needed a youth size wheelchair or the school was going to drop her. I called numerous times on hold each time 20 to 30 minutes. Called BX Ins auth was issued early in day. Ins even did a conference call with Apria after I explained about school. By 5pm I was told by Apria that they dont have the order. They where closed. Talking about one mad grandma. How do they stay in business?

They brought the wheel chair out to my car but wouldnt help me load it in my car. When asked to speak with the manager he pulled the wheelchair away and said Im more than welcome to walk in and talk to whomever I want to Rude crude and socially unattractive Avoid this place

If I could give no stars I would. After waiting two months because they sent my insurance incomplete codes I went to pick up my B-pap machine they ordered me a c-pap machine. Now I have to wait another week or who knows how long. When I complained to customers service she told me You dont have to use Apria if youre unhappy. When I complained to her supervisor she said Well, you dontI was contacted by Apria after this post to follow up with customer care. However if after calling for 4 months and getting no response and dealing with rude or unhelpful supervisors I highly doubt contacting customer service will do any good. Im done.

READ ALL REVIEWS BEFORE HAND! They really do deserve a no star. This company is ridiculous & the sad part its pretty much the only place around that can fill certain prescription orders. I called before I dropped off a prescription, the guy was rude & told me not to drop off & to do everything over the phone or online. I went in anyways & they were nice & helpful about it. I was told to call back in a day or two to check the order so to be safe I gave 3 days & called but the lady was very rude & told me that itll take 10 days & not to call again that theyll call me when its ready. I got a call 5 days later, they left a voicemail saying call them back so I did. The guy I got didnt know what he was doing. He couldnt spell anything, he claimed he couldnt find the order & made me spell out everything to him. Finally after a 30 mintue hold he said he called & spoke to a guy that will be calling me back later tonight because my order cant be filled & theres queations they have. I asked to speak to a supervisor & he got upset & hung up, so I called back spoke to someone else who didnt really want me to speak to the supervisor either & said shell help me right away. So she looked up the order & said that its ready for pick up & she wanted me to pay right away over the phone before I even go in to make sure its the right order. I wont be coming back here again & I dont recommend this place! (Update: I went to pick up the order & they said it was canceled by the first guy I spoke to who refused to let me speak to a supervisor. The lady was trying her best to fill the order anyways but come to find out the order was completely wrong in the first place & she was upset because everything was correct on our side but not on their side. She said apparently they cant read all the paperwork or follow instructions that she sent them she even showed me her copys that she sent them. She also had someone else help her place the order to ensure it was the right order. I was told it would be another 10 days but it only took a couple days. They apparently dont take cash at all & dont tell you till last minute so I had a run around with them on that part as well. I also contacted customer service but never got a call back but thats ok cause I got the correct order paid in full & I wont ever be back again after all of this!)

My 10-year old granddaughter broke her ankle and received superb care at Valley Childrens Hospital. She returned to school on crutches after a day or two. A wheelchair was ordered to help her navigate a large school campus. After two frustrating phone calls to Apria, it was apparent that we would hear nothing for 7-10 working days. A 10-year old with a broken tibia at the ankle needs a wheelchair most in the first two weeks.Not getting the wheelchair for what will now be two weeks from the injury is ridiculous. No one that I talked to seemed to appreciate (or to care about) the insanity of their slow process. This instance of Aprias patient service is appalling.

I have been fighting with them for 7 months to get a tub transfer bench that has a 450 lb weight capacity or higher. I hand delivered them my prescription and authorization approval form from my insurance and they are still denying me my chair! I have come to the conclusion they are discriminating against me because I have medical insurance!

Three months trying to get oxygen and three months of them saying that they accept our insurance and then they say that itll be delivered the next day and cancel the order. then they tell us that they dont accept medi-cal or medi-care, talk to someone else that works there and they do. Horrible ran business no one there knows what theyre doing. I wouldnt even bother with them.

I’m only giving one star because it won’t let you leave any. This company is a freaking joke. My son just got released from Children’s hospital yesterday they were supposed to deliver everything yesterday. But Lee one of the guys who just sits there and gets paid for says no he wasn’t approved for anything. I’m wondering how he has insurance through Kaweah delta hospital and has medi cal blue cross as a back up. But they don’t pay for a wheelchair and a bathroom chair. But all the insurance companies are also confused because they told them he qualifies for everything but apparently Lee doesn’t listen. I hope the manager and Lee enjoy there last week as Children’s hospital, Kaweah, Medical are all filing complaints with the state. Karma sure sucks when you need help and they just sit. Enjoy sitting at home!!!!!

Some tips for better customer service: Have a phone number that you can actually talk to a person at the Visalia location. Tried the local number listed several times and it still routes to an automated call taking center somewhere else and I never did get to talk to a real person before coming in which would have saved me a great deal of disappointment when I got there and there was a mix-up in my prescription. The automated call router is very frustrating and offers a seemingly endless loop of options that at a couple of points had me looped back into the previous option involuntarily. Also, post the hours of operation on the web site as well as have that as an option for the automated call router - to state the times they are open. To her benefit, and the reason for at least two stars out of five, the person at the desk did not react when I got angry, which caused me to calm back down as well. That was the only good thing that happened today, well that and my insurance approving a different company as the source for my CPAP machine and supplies in the future so I dont have to deal with this monumental waste of time in the future.

Probably one of the worst companies I have ever dealt with. My son was diagnosed with sleep apnea I did not have to wait to get him into the sleep study and his doctor made sure that we had everything that we needed in order to pursue with getting him his CPAP machine. That was until he went with this company I had to wait literally 2 months before I was even able to get his CPAP machine I was too busy being on hold for 30 minutes at work to talk to somebody that had no idea what was going on. They told me first that its going to take 7 to 10 business days to get it then when I call (because I had to nobody called me) they needed more on the prescription I called the doctors office and they sent everything. Then another two weeks goes by and I hear nothing I get a recording saying that my order is processing but when I called and I talked to four or five different people nobody knows whats going on at this point Im irate and asking to speak to the manager mind you I have never done anything like this before in my life. So then they say that theyre going to be sending it the Friday before Christmas my husband waited all day Friday for it to be delivered and I finally call and they stated that there was something missing on the prescription. I mean really after 2 months of waiting we get a date that were finally going to get this machine and then nothing happens and nobody calls us!!!! My husband took half a day off of work to make sure that he was there because they called us and said that we needed somebody to be there to sign for the machine and nothing!!!!! There is so much more that goes to this story I had to literally walk into my sons doctors office in tears because I dont think that my little boy has to go 2 months without being able to breathe its scary as a parent and its frustrating for my poor son I work in the medical field and I promise this is not a company that Im going to suggest to anyone.

These people are morons. Unprofessional and incompetent.

Horrible service have been a customer for at least 14 years having trouble with cpap machine not working and is still a rental and cannot get it taken care of after 9 calls to customer service and not getting anywhere am going to MD and get a new prescription and going to a different company

WORST COMPANY EVER! Had to move my claim to Lindcare

I have been trying to get my tens unit for over two months now and have been calling everyday week wondering when I’m going to get it and they have said since December it’s processing and the back office is going to call you about shipping. I never get a call from them and the customer service rep Steven refuses to give me his supervisor. Very shady business.

Not happy at all nothing goes right.