Walked in and Nani, the store manager was so pleasant and happily assisted me with my tire issues. The staff was very friendly and I’m so grateful Nani was able to accommodate me last minute and they worked on my car right away as I need it for work. Will definitely be back again whenever I have car trouble. They’re highly recommended!

Was able to get in the next day for an oil change. Super nice and $60 cheaper than the dealership. Waited across the street at the beach. Not bad! Done in one hour.

Absolutely great experience!!! The customer service is impeccable! Ms. Nani, the store manager, was very accommodating and very helpful. My parents owned and operated an auto repair shop in Alabama for 40 years before they sold it and the Waianae Goodyear made me feel like I was right back at home.

Great service ✅ mahalo to the store manager Nani for helping me out. Nani and her staff are amazing and I’m a new customer. Completed my car in a quick timely manner. Thank you 🙏🏽

Chad, Nani, Ray, & Shawn were absolutely phenomenal. Stayed past hours and took care of me right away. In and out service. First time there and I will absolutely return to this specific store. Professional and and diligent.

Chaden at Waianae store was awesome he gave me unbelievable service. I had a flat and needed a new tire. He advised me not to drive on the donut as I was a distance away. Triple A came and replaced with the donut. Chad recommended that I go to the nearest Goodyear which was in Kapolei. He even checked that that store had my tire. I did and everything worked out. He was very patient and explained everything well to this senior citizen. It was a stressful situation for me but Chad’s demeanor kept me calm. He may think he was just doing his job but I have had many interactions in my long life and not many were as great as this experience with Chad!

Nani has an amazing customer service outlook and she does it all at the front desk; help customers, answer phones and so much more. I appreciate her explaining what has happened to my car and what to look out for in the future. Always appreciate a complete service from beginning to end: though it took awhile to service, but I rather have them take their time than rush through the service. Mahalo and faafetai for the aloha love.

We’ve tried other car repair shops but none can beat the world class customer service we get from Nani at Goodyear Waianae. Her thorough explanations and recommendations on services are why we’ve been customers for years. She doesn’t try to sell you services you don’t need but makes it affordable for the ones you do. We appreciate you Nani and look forward to seeing you soon!

Awesome service, always friendly and welcoming. We usually fix our own car but when it gets to where we need to take in it this is where we always take. They make sure we leave with all our questions answered and satisfied.

Fixed a flat quickly and got me back on the road.

Ms.Nani the store manager was very friendly, accommodating, efficient, kind and super helpful. She’s the definition of Aloha!!! I would totally recommend goodyear Waianae to all that need any type of servicing on their vehicle. Thank you to the entire staff for a great experience and top notch service. Mahalo Nui Loa, GOD BLESS

Great service💯Have been coming as a walk in for several months now since I’ve gotten my car and Nani and her crew has been more than happy and quick to accommodate me and get me in and out back on the road better than when I came in.

Been coming here for years. Great service and prices for your tires. Nani, Chad and their staff are amazing.

Tire picked up a nail and started leaking! Had to get to work and was pressed on time!Stopped in Waianae Good Year, they were busy with customers.Nani (mngr) said they could be done by 430-5pm. Explained I was tight on time.She made adjustments with her team and they accommodated my situation and was done in 20 minutes! The entire experience was FIRST CLASS! And the positive attitudes and actions of those employees were outstanding! Got to work way early! Oh yeah, the repair was FREE! No charge! What a Blessing! Thank You Nani and Team! Blessings!

I took my car in for service today Nani & Robert was on the front desk taking of some customers ahead of me. It was busy, I admired their professionalism by patiently tending to the customers concern, and answering the incoming calls and inviting the customers to bring their car now. When I checked my vehicle in with Nani, she had such an energetic spirit. I could see she really wanted my business. They completed my car in a quick timely manner. I was also impressed with seeing them use steering wheel cover, floor mat, seat cover protection and they put something on my stick shift I’m thinking due to Covid. I will definitely spread the good news about the service at this location. MAHALO’S Nani

Chad is the best ever salesperson there is! He takes the time to thoroughly look over customer information and helped me out tremendously! He is friendly, knowledgeable and was super patient with my many questions! I totally trust his advice! Great job Chad! Someone give him a raise! Mahalo Nui Loa !!

Great service, quick and fair lrices...for a change

Nani, helped me out. Fast, friendly service. Helped me with a tire repair

I had a fantastic experience! Nani and the team were professional, quick, and helpful.

They wont change your tire if its more than 3 years old.They wont even put on your spare.Worst tire store ever...

Due to the utmost service that Waianae Goodyear has provided my family, we have been a dedicated customer for over 10 years. There is trust in Nani and her staffs knowledge in the type of service that our vehicles requires as well as recommendations for future services. Also, living in a small community another important reason we will continue to be a Waianae Goodyear customer is being treated like OHANA (family)So from the Hema Ohana, we thank you Nani and your staff

Excellent service as always. I always appreciate the honesty and efficient service I receive!

I dont live in Waianae, but happened to be in the area for work, when I noticed I had a flat tire. I asked my customer if he knew of any tire repair shops and he suggested GOODYEAR in the Waianae Shopping Center - across Longs and I am glad he did. The manager Nani, helped me expeditiously and with sincere Aloha and professionalism! Her staff was also very professional and courteous.Not only did they diagnose and repair my tire quickly, they did so at no charge, as a courtesy promotion. I would have paid the fee and was caught off-guard by the repair bill (no charge).So if youre like me, visiting the area or a member of the community, no need to worry if you find yourself in a similar situation, go there first!Finally, because it matters to me, their waiting room and especially the bathroom was cleaner than my house.... most auto repair shops have bathrooms (you know, with black or greyed out sinks, etc....) that are used by employees and customers alike, but this one is reserved for customers.Mahalos again to Nani and the Team at Goodyear in the Waianae Shopping Center, keep up the good work!

I been a customer with Waianae Goodyear for many years. They are very helpful, courteous, and professional. I love their restroom, you can tell whoever cleans it takes pride and to me that’s important. Keep up the good job “Goodyear Waianae!!”.

Just want to say that Chad is the number one front guy! He is knowledgeable and super friendly. As I waited for my car I watched as he took the initiative to clean around and helped me with our second car telling his co-worker “I got this customer “ and I thought to myself “ wow what a hard working guy”! I hope his Manager Nani sees this review and forwards it to the top boss’s in Goodyear! Chad deserves a raise,a letter acknowledging a job well done and whatever other perks the company gives for aexemplary customer service.Mahalo Chad!!!

Have never been disappointed with the service and support of the workers here. They serve with aloha and are helpful in answering questions you may have. Mahalo to Nani and the gang. 👍🙋😚 Alvina Awong

Nani an her crew is da bomb been coming here since forever, customer service at its best! Thank you for all you do!

Customer service is a little lacking. Made an appointment a week prior and was told to come in at 0730. Showed up a few minutes early. When the doors were unlocked, one customer preceded me into the store. The person at the desk, Nani, began helping the other customer with a battery issue. After speaking to the other customer for a bit, Nani turned to me and asked if I had an appointment. I said yes, it was for 0730. She said that she asks the people working the desk to not make appointments at 0730 because the mechanic does not get there till 0800, and asked who made me the appointment for 0730. I replied that I couldn’t remember the name of the person. She said “oh, it was me, I remember talking to you.” She then asked which of us were here first, and I replied that the gentlemen with the battery issue (without an appointment) had walked in first. She finished helping him, all while taking phone calls from other customers. After the battery issue guy leaves, she begins asking me questions about the services I need for my vehicle. While helping me she takes several long elaborate phone calls from customers calling the store, eventually telling one to please hold because she has a customer in the store staring standing there staring at her. Overall, was treated with a very condescending attitude and was talked to as if I was an idiot for trying to keep my appointment time. Never got to speak with the mechanic, as was implied that he needed to be there to take information about the problems with my car. $300 diagnostic bill just to check the front wiper motor and a leaking (water into the passenger floorboard) ac drip pan.

The cashier there will try to over charge you as much as they can and meanwhile do as little work as possible. I made an appointment online for oil change. I get a list of prices for different oil options, but I prefer to choose oil in store. When I get there and let the cashier people know I made appointment online, the price is higher than the price on their website. So I have my question asked, he did not admit it and ask me what is the price online with an I dont think so face. So I thought I made a mistake on the price. After leaving the shop, I double checked online and it turned out I was right. So I went back to the shop to show the price, then that guy finally change the price. So, my advice is that you need to argue everything you can, they try to sell you as expensive as they can and treat you like a fool. Dont try to be nice or polite in this store, or you will get over charged. BTW, they offer free tire rotation and brake check for oil change, and they will not bring that to you, you have to ask!

I bring my 3 cars here. 90 percent of the time we have good service. Ive never had any problems with the work Ive gotten from here. I bring my cars in mostly for oil changes, and small jobs.

They went a good amount over what they had originally quoted me for tires. I got the car back and there was grease all over it he rims that they would not wipe off. When I turned the car on, my tire pressure light came on. They told me it was normal and made it seem like a hassle to reset it. One of the workers told me, with an attitude “the pressure is not low, I checked it myself “. Overall I feel it was poor customer service and very pricy! And there is still grease on my rims! I would not go back!

Staff outstanding customer service, I will be back for more auto needs.

Sloppy mechanics. Left my oil cap off twice causing a big mess under the hood. Cashier guy argued with me before finally making his mechanic clean the mess. Go somewhere else for more professional service.

They have great prices and good Customer service.👍👍🌺🌺🦋🦋

AVOID THE BALD FRONT DESK MAN. I used to come this Goodyear branch for past two years and it has always been great. The charges were fair, the service was excellent, and it is close to where I live. So this branch becomes my favorite shop when it comes to tire problem and other general maintenance. However, everything changed every since I brought my wifes car here. The front desk bald man saw it is a germany car, he immediately jacked up the price for everything. The first time when we need to replace one of the front tire, because the shop does not have the tire i need so I ordered it online and brought it in store. That dude decided to charge me $60 for replacing it, that is labor only. He did not tell me or show me the charges, simply print the order and asked me to sign. and he told me the cost after the service was done. So I just paid and left without complaining too much. but still feel disgusting about the dudes up selling method. I knew it used to be only $25 ish to replace a tire for my old car when I did same year, same shop.The second time when i came to store because my wife hit a nail and the tire was losing air pressure and I book an appointment with the older guy and he checked it and said they should be able to patch it and told me to come back the next morning. I came next day and the bald man printed out the order and ask me sign AGAIN without explaining me the cost and detail, and he wants to charge me $50 for patch a tire. That is ridiculous, I was frustrated and told him if he can match the goodyear website price, i live here and i know how much is cost to patch a tire. He acts like he doesnt even care, doesnt even wanna take the effort to help me. He left no option but to leave, and I went to Costco and get the tire patched for $15.

Tried to get an appointment for a safety check, but the woman behind the counter was taking to her friend for a minute, then when they didnt want me to listen, went outside for another 5 minutes. I just left. Dont want business, ya dont get business.

There services is fast and reasonable....So friendly and they treat you like ohana......

Always helpful and fair. Dont gouge. Everything from safety checks to more complicated work.

Nani was professional helpful and kind . Made me feel confident that my car was in good hands . I would highly recommend Waianae goodyear.

Great job, very nice service

Therere very nice bunch of guys

Friendly, knowledgeable, and accommodating staff. Thank you!

Very corrupt good year thanks to general manager nani who completely rips people off

The staff and Manager always nice and helpful when I bring my vehicle there.

Went to take my daughters 4runner for a safety check and the mechanics there are friendly and really knowledgeable..

They get good tires

Trying to order Goodyear tires which we purchase from them before..Tires that I have on my car, nothing fancy p266/70r15 & p265/70r15They don’t have any in stock or on the island..ask if he recommends any other size..The tell me no he can’t help me 😤Dam only get one tire size that fit a xterra...Come on really 🤨

Must make appointment in advance for safety inspection very qualified staff to care for most automotive needs

Very friendly and very fast service

So honest thank you

This is an awesome place to eat at. :)

Love it they do a good job fixing cars

FREE AIR

Very good jobs and great work

Super slow service. No one cares.

Very good service

Rude desk staff. Will go here only in an emergency.

Expensive and couldnt schedule service

Service can be better.

Friendly staff and free check engine light service gave me an ideal of what was wrong with mu car before i got it to the dealership.

Excellent customer service

JOB WELL DONE

Always Great Customer Service

Bad service and one person is so mean.

Fast and friendly

Gr8 service

Awesome service

Great service

Service is Great

Friendly staff

It at the Waianae mall

I retired from the military 7 years ago and moved here on Oahu just because of past experience. When I first arrived here in Waianae, I had bad experiences where 2 different business’s tried taking advantage of me. Then, I went to Goodyear in Waianae and was taken care of quickly and efficiently. The mechanics do their jobs well and are experienced. I always like to go and tell them afterwards thank you because it’s hard to find good honest mechanics.The customer service personnel like Robert are always ready to help and wastes no time in assisting anybody. I really like the way they treat the elderly too, straight Aloha. This is all because of great Management and that’s Nani. I never introduced myself to Nani but always saw her there taking care of business. Because of this service I’ve been a loyal customer to just this one location for 7 years now. I have used the credit card service and the towing service. It’s very assuring and relaxing knowing that my vehicle is being taken care of. I recommend this specific store to anyone. Much Mahalos!!!

Eeeehhh