I dropped off some old bulbs for recycling. The staff is always very friendly and helpful. Ive made numerous online orders for in-store pickup at this location and always found them to be a good value with coupons and rebates.

The young man who installed our battery was very knowledgeable, very glad for the install of the battery, much appreciated. This staff member needs a raise :) Believe his name was Zach?

Service was phenomenal. In and out less than an hour. My wifes older IPHONE 6s needed a new battery since she lives on that thing, big gamer. Aaron was very polite had no problem fixing the phone. Happy wife, happy life.

NEVER EVER SHOPPING HERE AGAIN!!! Another way to Steal Money from Customers.I have never been to this store before and this was my first time to go over there to replace my iPhones battery. Based on my first time experience They are not HONEST to their customer and they LIED to me. Before I brought my iPhone to replace the battery, I called them to check the price ($59.99) and time, they told me that it will take about an hour to replace the battery. When I handed my iPhone to them, I left the store and after 5 minutes when I went back to the store they have my iPhone ready to go and when I checked my iPhone it never opened and replaced the battery. I felt so bad because they took my money without solving my iPhones problem. I hope the store manager pay attention and tell their staff to be honest to their customers. I think its a kind of another way to steal money from customers!!!

I needed to get some watch batteries replaced and they were able to do it very quickly.

It took almost 5 weeks to get a screen for my phone which I find hard to believe. Never called to let me know it was in. Once they had it was in it took then just over an hour to make the repairs. I will go back it I have any problems. Lot cheaper there than any other place I been to.

Always helpful and take care of my needs quickly and efficiently.

Convenient online scheduling, reasonable prices, professional service. I was able to schedule online for the next morning, dropping my phone off for a new screen took about 5 minutes, and they called an hour later to let me know it was ready. When I picked up my phone, the cost was exactly what had been estimated, and my phone looks brand new. If you schedule online you also get a $10 discount on the service.

Extremely helpful! They not only knew what I needed but had it in stock ready and waiting for me when I got there! Thats customer service!!!!

My order was ready when I came to pick it up, and the associate was able to answer questions about other products in the store

They have the same products as other stores, at a way better value! I recommend going here for all of your batterie needs

The clerk was friendly, & efficient in putting a battery in my watch. 😊

Employees were very helpful, knowledgeable, and kind. I came to drop off old CFL light bulbs... like a LOT of them. The fee was small and worth the price of protecting the environment from the chemicals in those old bulbs. I will be taking any old batteries or bulbs there for recycling in the future!

These guys do a great job and are awesome to work with!

Super helpful people working the store and batteries fit and work perfectly. I ordered on line and received the email notice that they were ready for pick-up. Best place to get anything battery or charging related because of the knowledgeable and helpful staff.

I needed a stop/start battery and couldn’t get a response from my dealership. Batteries Plus had a better battery in stock with a much longer warranty for a lower price and installed it for free on the spot. I’d recommend making an appointment or calling ahead during busy times because they devote a lot of attention to customer service. They were super friendly and helpful. I will always come here for my battery/bulb needs. They saved me about $750.

Easy to schedule appointment online and got a discount for doing so. Very polite and professional service at store and quick battery replacement for my iPhone. Thanks!

When I called to schedule a repair the gentleman let me know if I did it online I would save $10. I dropped my phone off and the employees are so delightful. Within and hour my phone was done. Great customer service. Definitely will use them again.

Young man was quite helpful !

Great guys great staff

Item was ready for pickup in about 5 minutes. Picked it up and the service was great!

My Google Pixel just started to shut off even after a full charge the battery would just drain. Saw the commercial that they could replace the battery. I figured I would try since I was going to get a new phone anyway. The guys were very friendly and knowledgeable. They were able to replace it and it is as good as new. I will recommend them to anyone.

Fast, friendly and efficient service! I had to get my iPhone screen repaired so I scheduled an appointment online which was very easy! When I got there, a technician was available and check in process was fast. I chose We Fix It because the price was the best, and they added a screen protector in for $10! Thanks!

Good place to dispose of your dead batteries, rather than filling our landfills with them.

Service was wonderful. Salesman was extremely helpful and went above and beyond to solve my battery issue.

The service I got was great. The manger agreed to change out the defective battery right away, so I would not have further problems. I didnt even have to push them to backup their product. The service was prompt and courteous. I highly recommend.

Very quick and helpful. Always have the battery I’m looking for. Went in today to get a battery for my ATV and they had it in stock and on the shelf. They were the only place in town that had one too.

The battery I purchased has been great so far. Better than the battery though is the service. This place is hands down the best place to buy the items they sell. I will never go anywhere else when needing a car battery. I purchased it online and then immediately drove to the nearest location to pick it up. Shout out to the Walker, MI store; great people! Always a great place to buy a car battery in a hurry for a great price.

Got a bulb there i had trouble finding elsewhere and got it at a lot cheaper price,,,,,sales people were courteous and very helpful

The guys who work here are awesome! Friendly and knows what theyre doing. Brought a few of my watches for battery replacement and the guy who waited on me was really patient and efficient. Thanks!

Great, very helpful. Very knowledgeable!

Quick, affordable, done right

Great customer service!

Did not have my battery

Ordered a new automotive battery online. I received an email when the order was ready at the store and a call to schedule the install. This all happened within an hour of my purchase. When I arrived there was someone ready to install the new battery immediately. Excellent service and purchase experience. Thank you Batteries Plus Bulbs on Alpine in Grand Rapids, MI.

Great service! Phone needed a charging port. They ordered the part, kept me up to date on the progress of the order. When it got in, they got the thing installed same day...in a matter of a couple of hours actually.Staff was friendly and efficient. The whole process was easier than I expected. Glad I went with them and not one of the other phone repair places.

Helpful.

Great place to recycle batteries at and light bulbs. Cost $1 a pound for batteries to be recycled. I feel $1 per pound is justified to save the planet.

Batteries Plus Bulbs does an amazing job. I had cracked up my iPhone 6S+ screen and brought it in and also got my battery replaced for half off since my screen was getting fixed. I stayed and waited and it was done in 20 minutes. Kaitlyn did an amazing job, and honestly I totally recommend coming here for the issues you’ve had with your phone.

I called first to see if they had the battery in stock that I needed. Its an unusual battery (antique car) that is not carried much, even by auto stores. They had it so I ordered it online and picked it up that day.They were wonderful and friendly to deal with. I would definitely shop there again and recommend them to friends and family.

I have never been to Batteries Plus. Went in to have charger port replaced. Kaitlyn(staff) said she would bet I didnt need one, cleaned out the port got it to charge, handed back and didnt charge me. Took 5 minutes and got me out of a jam. Its not about free service because I was completely prepared to pay. Im taking the time to write this to recognize someone/company willing to help first, be a business second. Refreshing in this day and age. Thank you.

Followed my order instructions, theyve always been good to me there.

Fast and dependable service

The two gentleman that were in the store to help us, were awesomeness... Really appreciated the customer service

Great quality products. Got a good price with fast and friendly service.

They get the job done everytime and also the only people I let fix my phone

Very Helpful Service!Went in for watch batteries to be replaced/installed. I was so impressed with the service by Justin! He was thorough, professional, knowledgeable and very, very skilled at working on the tiny details of my watches! In fact, he found a hidden battery on one of my watches that no one found previously. I was ready to discard the watch but thought Id give it another evaluation. Justin saved my old favorite biker watch! Yay!

I need to get a new battery for my smartphone and they had it in stock and ready to replace my old one. Staff was great and I was able to leave after 10 minutes.

Great service. Replaced my phone screen while I waited.

The people who work there are helpful and you guys always have what I need. The cost to fix my kids Ipad was a bit rough, though.

Ordered a car battery online; the staff called to confirm the order and schedule the installation the next morning. Once i arrived, the battery was installed within 15 minutes. The staff was very friendly and made the entire experience a very positive one. I wish more businesses had this level of customer service!

This was an extremely fast and easy process. Buy online and pick up a batter a few hours later. No messing around at all. Thanks so much.

My experience was 50% successful and 50% disappointing. I dropped of 4 porter cable 12 volt battery packs of 2 different styles. One set was repaired successfully however the 2nd set was not. I returned the bad set and was told that the technician that worked on them was no longer there and likely the problem for the poor craftsmanship. The current technician worked on them and she confirmed that the connections done by first technician were poor and that she had resolved the issue by correcting his mistakes. I used the batteries and when I went to charge them they would not take the charge so I borrowed the exact batteries from a friend to test the charger and was successful in charging his batteries. I am guessing it has something to do with the smart sensor wiring of the battery as when I inserted them into the charger the indicator on the charger indicated that the battery was not present. When I inserted my buddies batteries into the charger it indicated a weak battery, then a fast charge, and finally a trickle charge. With the facts as they are I have tossed the batteries and drill into the trash deeming this repair project as a failure. With the repair cost of $76.30 along with the cost of fuel to visit this particular store, I would have been better off to purchase a new drill set. My father told me repeatedly Education is never cheap no matter what school you attend and the school of hard knocks is the most expensive.

Did a good job fairly quickly. I had them replace the battery in my Galaxy Note 5.

Very friendly,fast and reasonable priced

Just got my google pixel XL 3a fixed for $100 cheaper the genius ph one repair quoted me. They even had it done in less than 2 hours!!

I brought my samsung galaxy S5 for a charge port repair. They told me that it was the connectors to the motherboard that wasnt letting the phone charge and that they couldnt fix it. When I asked for my phone the employee that fixed it quickly put the case on before coming out from the back to give me my phone back. We were discussing battery charging options when I noticed that there was chipped paint on the bottom left touchscreen and adhesive coming from the edge of the phone and screen crack on the bottom right side. When I mentioned the cosmetic damage, the employee Katie scoffed at me when I pointed it out and said it was only cosmetic damage. I asked for her to provide documentation in case it caused any touch screen problems in the future. She said she had no way of doing that. I insisted she at least document it on the paperwork that the damage was not present when I dropped the phone off. The fact that she tried to hide the cosmetic damage, treated me rudely for not being satisfied with the state of my phone and the lack of care for the customer has made sure I do not return to this store. Now the touchscreen button on the bottom left that had the paint scratched off randomly selects itself when not touched! Not happy and will recommend people go elsewhere.Update #1: 2/13/14 I contacted the Evan the store manager and we came to an agreement for the situation. I appreciated the honesty and handling of the situation. I am confident future transactions from this store will be handled properly. Thank you!

They recycled my old phone battery for free! Thank you.

Very confident, knowledgable, friendly and accomodating staff.

Never shopping here again. Ever.Bought one of those universal chargers for my companies Nikon camera because we needed a replacement charger before Monday. Go to Best Buy first and they have a universal one for $40. Thought that was a bit much for a charger so the Best Buy guy told me to check out this Batteries Plus Bulbs because they might have something cheaper. Said ok and left. Walked into the store and there is some kid behind the desk and the place is empty. No music playing, complete silence, super weird and awkward. Told him I needed a charger for my camera battery and ask where I could find one. Just points me to a wall. I go over and find a universal charger from some brand called EMPIRE which essentially looks like a cheap piece of gold plastic with prongs sticking out of it here and there. Price $40, no cheaper than Best Buy with, what looks like not even 1/3 the quality. Buy it anyway because Im desperate and need this battery charged ASAP. Go home, plug it into the wall and, because its so cheaply made, it fried the board inside and saw smoke coming out of the plastic. Put the battery in it in a desperate attempt of getting this thing to charge. The prongs just get shoved into the cheap plastic housing and its a total bust. Now I have to explain to my boss why the photo shoot cant happen and have to tell a guy who drove all the way from the U.P. That we have to reschedule. Needless to say I will be returning this product and washing my hands of this place.

They carry what I need. The people working there are very helpful and friendly.

I ordered my car battery online to pickup in-store yesterday. I picked it up yesterday and tried to install it this morning. It was way too big and obviously not the right battery. I brought it back and was initially told they dont have the battery I need. I couldnt get a refund on my debit card that I used to purchase the battery for whatever reason. I couldnt get a refund in cash either. Finally, we were able to put the refund on my credit card. Before leaving though, I asked the gentleman to double check and make sure I was given the battery that I initially ordered. It was indeed the wrong battery. He then checked the back room and my correct battery was sitting there with my name attached to it. So I bought it a second time, hooked it up, and was on my way. The employee that helped me today was very courteous and apologetic. The guy that gave me the wrong battery yesterday needs to get his eyes checked. This was quite an inconvenience.

UPDATE #2 within 2 weeks of replacing my iPhone 6 Plus screen for the second time it is again not responding to touch. Almost every time I use it I have to smack the screen with my hand to get it to respond to touch. The home button still doesnt work and the tech said there is nothing they could do about that. I looked into getting a new phone, but Verizon either makes you pay monthly installments or outright $800+....my phone worked better when the screen was broken. I would never get work done here again. They ruined my phone!UPDATE #1 very happy they stand behind their work. Replaced my screen again at no cost to me. Happy!ORIGINAL REVIEWMy screen on my iPhone plus broke, and since this was the only place open on a Sunday I went here. The guy repaired it, but when I went to pick it up he says oh by the way the home button doesnt work now after the repair. Apparently it was his first time doing a larger iPhone and he obviously didnt repair it correctly... he told me I could come back on a Monday and have his manager take a look at it. Well, I live 50 miles away so I felt like I could just get used to using the phone without a home button. The screen they used to repair it is very cheap and it has already stopped working or responding to any touch 4 months after the repair. Also I could not view my phone while wearing my polarized sunglasses, never had this problem with other screens.

I wish more retail experiences were as professional and industrious as was my experience with Hans at BatteriesPlus on Alpine. My IPhone 8 Plus would not startup (hours of youtube and online forums did not help). I took it to Verizon and Apple to troubleshoot and both pushed me to upgrade and spend hundreds of dollars $$$. I thought I give BatteriesPlus a try, and I am glad I did. Hans open it up my Iphone and found actual parts missing on the phone (battery and display shield was missing). An oddity for sure. Hans and Blake reattached the battery connection and the phone was working again. To top it off, Hans did the fix for free. I highly recommend you check these guys out. It not just batteries they sell but people willing to step up and help out. These guy are all about the long game with their customers. Thank you Hanes...

Job knowledgeable, very courteous, best service, and give military discount with ID.

Great staff! If they dont have the battery or bulbs you need, theyll help you find them.. ordered online and got a 10% discount too!

Never use these people for your phone repair needs!! I had them replace the screen on my iPhone and one month later it cracked.. no drop or any harsh handling. When I took it back the said their warranty does not cover defective material... CUSTOMER LOST!

Awesome customer service. Need a battery? If they dont have it they will get it for you. Saw an associate help a customer with a language barrier between them, helped speak to them with an app on his phone instead of not trying. Fixes phones and tablets at a great price.

Great service. Always able to help.

Amazing customer service combined with extremely knowledgeable staff blew me away for what started off as a quick trip to drop off some dead batteries. They ended up fixing the screen on my tablet and helping me with some accessories I needed for travel.

Batteries Plus has a wide variety of batteries and bulbs. They also do a lot of repair for electronics and cell phones. I like that they also participate in recycling batteries. Not many places will recycle anymore sue to cost, but Battery Plus will split the cost to recycle. Every little bit helps!

I was helped my a tall young man with big hands named Nate. He was very knowledgeable about batteries, and helped diagnose by old car battery as the problem by running a test on it. He then directed me to a new battery options and helped me decide which one best suited my needs. I was also picking up so AAs and AAAs for around the house, and pointed me to a better value, and pointing out they had other batteries on special.

He was very fast, knowledgeable and accurate on his workmanship!!

Big inventory know what theyre doing

I needed a new cell phone battery, it was in stock at a fair price. Ordered online, got a 10% discount and within 30 mins it was ready for pickup. Easy and convenient.

They are the Best. I could not get away from the office and they were nice enough to drop off my order. Thank you saved the day.

Ordering online and picking up my battery at the Alpine store was very simple and convenient. Store personnel were very helpful.

Easy to work with. Great corporate partner.

Always helpful if not right on the shelf will get it! Within days not weeks!

Friendly fast affordable service beats genius phone repair and pretty much anybody else in the Grand Rapids area highly recommend they were able to get me a screen and get it done in less than 2 hours for my brand new Google pixel 3a XL

Staff is very knowledgeable & helpful. Im always more than pleased when I leave.

Always friendly, always helpful, and usually the best price in town!

Helpful people....crazy selection. They will install your car battery for you in their parking lot for free.

Their website does not work cannot look up items

Very good experience. The guys were very nice and helpful.

The people who work here are awesome!

While I found being able to buy the battery I needed on line (to be picked up at the store), I didnt get a confirmation notice from the store. I HAD TO CALL TO FIND OUT IF THE ORDER WAS READY.....I could have gone to the store in the A.M. and had the battery in less time than waiting on a confirmation notice from the store.

Hit and miss customer service but usually always have what we need so that makes up for it. We have stopped before at 5 min before closing and doors were locked that was frustrating.

Great place to get batteries and bulbs of any kind!

Very helpful employees and knowledge.

Fair price quality product.

TERRIBLE TERRIBLE TERRIBLE.I brought my girlfriends phone in to be repaired sometime in February, her screen was cracked and so her touch ability wasn’t working as well and we were looking for a replacement screen. We called Batteries and Bulbs and were told they could fix this problem after bringing her phone into be fixed we received it back in about an hour, once getting home her touch screen was repaired but still not working on her phone, we called and were told to bring it back, the following is what transpired after....1. Brought the phone in a second time and had another new screen put on, after getting it back and leaving the store we quickly realized they did not put her SIM card back in the phone so we had to go back once again.2. A week later the touch screen still was not working so we were told to bring it in and they would have to send it to Chicago to be repaired, we dropped the phone off and were told they would call when the phone was back, two weeks later and no phone call, I finally called them and they said they would call me when it was in. 3 days later I called back and yes the phone was there and “apologized for not being called”.3. After sending to Chicago and keeping the phone for two weeks it was still broke, we called and brought it back in, they fixed it and told us that it was the last screen they could put on because it was 3 screens MAX and she heard this from the owners mouth. I asked for a copy of the warranty and they could not provide it. They also told me Apple puts “bugs” in the phones so they aren’t able to be used. The screen also was not fully attached so I had to turn around and bring it back after the 3rd time.4. After calling the 28th st location we were told that store policy is to give screen warranty’s for up to 6 months with no limits on how many screens we could receive.5. I called the Alpine location back and gave them this info they then “apologized” for mis information and I brought the phone back for now the 5th time in two months and were told this time “the frame was bent so the problem would keep occurring”In conclusion this place offered a service and said they could provide it, we were mis informed many times and eventually basically told it was “our fault” and the frame was bent. Truthfully they replaced this screen 5 times and all of the smaller intricate parts just couldn’t take the wear and tear. If they couldn’t not have fixed the problem the first time they should have never even tried to fix it in the first place. It has now been 5 months and the phone is worse than ever with no touch ability but I just do not trust this place again. So now I have to just buy a whole new phone. The service was TERRIBLE, the repair was TERRIBLE and their resolution was TERRIBLE!!

Good people Prices are to high

LG G4 LS990 - Ordered online (saved 10%) just after 4 a.m. while getting ready for work, then picked it up on my way home from work. Ready when you walk in with the receipt attached. Charged the battery to full (The Duracell was at 58% out of the pkg) before using as the directions say. Its like having a new phone.

I ordered battery on line. It was ready when I stopped to pick up an hour later.

I cant say enough about how great I was treated here. Im not from the area, but was in Grand Rapids for a wedding. Went in with my wheelchair batteries malfunctioning and the guys helped me with anything and everything to discover the cause of the problem. Glad I knew to look for Batteries Plus Bulbs because Ive used them before for my wheelchair batteries.

In stock, good communication, checked the old one. This is the place to get a tractor battery.

I placed my order online and picked it up at the store. The lady at the store was very friendly and helpful and even tried to help me with fixing my phone. After finding out that it was the phone and not the battery, the lady at the store was great when I returned the battery. This was a very good experience at this store.

Best place to get watch batteries

Batteries Plus Alpine Ave Comstock Park, Mi. Awesome Service! Free Lifetime Replacement Cell Battery.