Great experience. We were tasked by our contractor to source and purchase all plumbing hardware, fixtures, faucets, etc. It was overwhelming. Called ahead and spoke to Ryan. Met him later same day and he made the process so simple. Best thing though was that he knew of code requirements we never would have complied with on our own. Saving problems with the inspector.
When it comes to selling a product theyre good. But, when you call to check the status of an order.. Because its much later than what you were told..all the customer service goes out the window. Theres a lot to be desired in that department .. Not to mention the guy they have working in will call.. Very rude and impatient.
This is where my plumber goes to get parts. They also have a showroom of fixtures that are very high quality and probably expensive, but I didnt ask the price
Huge parts inventory, large showroom with extremely knowledgeable sales people.
Even if you are totally lost and confused you don’t have to worry when you come here. Staff is friendly, helpful, and just go above and beyond to help you with any plumbing project. Just wonderful, wonderful people. (Jason helped me when I went and he’s literally the best. Made my day brighter) I felt the NEED to make a review about how awesome my visit was because of how sweet and insightful he was. Thank you, and now I will have a fixed shower!!! (There was also a very sweet lady who jumped in at the end before I left, and she was very nice. Just goes to show how good the staff is.) THANK YOU. I will now always recommend to come here!!
Hidden gem for DIYers. Great selection and prices especially through your favorite contractor or designer. All about efficiency too great location youre in and out and no time.
The service was great. They were very helpful. I would definitely recommend them.
The place is good has a lot nice bathroom stuff, but wont go with my pocket
They have a lot of good stuff, prices arent too bad but their customer service its terrible.
Fantastic. Staff very friendly and knowledgeable.
Excellent customer service! If they dont have it, theyll either order it or tell you how to get it. Very knowledgeable.
Great service and they have everything!
Great customer service. This type of vendor carries the plumbing supplies that arent readily availabile at big box home improvement stores and is staffed with knowledgeable people. They also have a showroom of fixtures from quality manufacturers.
Way over priced.. Hwy robbery price gougeing
I have been in construction all my life and have known of General Plumbing for the better part of 30 years...that have failed in all aspects...so sad to see...
Wonderful, knowledgeable staff and complete assortment of plumbing supplies and bathroom building and remodelling products. Lose the empty big box and support local smarts with the best selection of parts!
Good selection for professionals or hard to find items. Good customer service even for non professionals.
Jodi was great help! In and out in a flash! Very good pricing!
Good Service, knowledgeable people!
Staff were super helpful and knowledgeable.
I called today (5.15.2020) and was able to go the showroom. All staff was very helpful. They gave recommendations and even provided the phone number to order my faucet part. Since it was under lifetime warrenty
Super helpful. IT is best to come in with all the information you can. They have a fabulous on hand stock, can get hard to get parts and have a VERY knowledgeable staff. I am grateful they are close to my home and wonderful resource! Thank you General Plumbing supply Co.
This is the place to go. They have a tremendous knowledge base and dont talk down to DIYers. Youll see a lot of area plumbers here for good reason, they know what theyre talking about.
Staff was very helpful and friendly, you can find almost everything related to plumbing.
Great resource to check out high quality kitchen and bathroom fixtures and plumbing supplies. There is a showroom which you can write you name down on a list and get help or call to make an appointment or go to the back in the Contractor Desk area (aka warehouse) if you know what you want and order and pick up.The friendly sales staff is very knowledgeable and know about the brands the store carries. Ive purchased bathroom fixtures, plus plumbing parts in last 10 years and have never been disappointed from listening to General Plumbings advice and expertise.The showroom is like being in a candy store. Come with a budget in your mind,. What you are willing to spend because certain brands General Plumbing carry are very expensive. Prices are very competitive, comparing with the big box stores, like Home Depot and online, with much better quality than what you can at Home Depot.If you are working with a contractor, be sure to ask for the contractor pricing vs retail.There is a sink/shower demo area where you can test shower and hand shower heads.
Very helpful. They gave me some free advice on the possible rare part number for my shower. Amazing amount of stuff they carry. Wonderful!
Really helpful, and great service
Really awseome work. done fast and although not the lowest bid not the highest. super happy with the results.
The guys there sure went out of Their way to find me the parts i needed! 👍
General plumbing is a well stocked plumbing supply house.
Loved the experience at general plumbing. Staff is Extremely attentive to their customers. I was standing around one employee came to me and asked if l was already been helped. Employees go Extremely out of their way to make sure you have been helped. My experience at general plumbing was beyond of what it means to be a customer
Great place to find plumbing parts and great associates
Stopped in to get some advice on a product. The staff was very knowledgeable, they had in stock what I needed which was nice. Price was a little higher than I couldve gotten online or elsewhere, but they had it in stock instead of having to wait 5-14 days to get it for the lower price.
5 Star to Nile for listening in on my conversation with his unhelpful co worker. I went there with a problem for a Moen Valve that wasnt connecting to my current Pex line. The new replacement Pex fitting on the valve was smaller then the original Pex fitting from 10 years ago when the builder installed it. 1/2 to 3/4 . The old guy with the all white hair acted dumbfounded to my whole problem. A customer was listening as well to my problem .A plumber I assume because after the old white hair worker said he didnt have the fitting that I needed the customer was nice enough to explain exactly what I need to make my problems go away with the Moen 4793 valve. Nile then stepped in and brought out another Moen Valve 4792 that was universal and 4 fitting . Got it home and everything was perfect. Didnt need to go to another plumbing store for fittings per the old gut with the all the white hair.
SUPER knowledgeable staff. I wont go anywhere else. Very straightforward and honest, they wont try and sell you something that you dont need.
Excellent selection and superb service. One stop shopping for all plumbing materials, professional and home owners.
Had what I wanted to buy.Everyone were very helpful and courteous.ThanksDennis
A lot of choices. Friendly staff
Large selection and helpful sales people. Possibly pricy for walk-ins. Lots of contractors there.
Extremely slow
These guys have bad customer service. Sound like a racist place. This guy John C. and another younger who is on the far left register when you walk in are a joke. Not helpful and alpha male attitude. Too bad this is the only place open on Saturday after 12pm. Visited twice on Saturday spending close to $800 and disappointed both times. Never visit again.
Good place for plumbing supplies, more of a place for contractors than civilians. Dont go there not knowing what you want or else itll be embarrassing for you and painful for them.
Nice selections, centrally located in east bay with easy freeway access.
Great showroom and everything else for your plumbing needs!
The showroom in walnut creek is great the the people behind the counter are great.
Had what I needed. Efficient and friendly.
Very helpful, very friendly, very customer service oriented.
Good old place for plumbing supplies, the prices quoted are too expensive than local home depot or lowes.
My Go-To place for commercial parts that no one else stocks.
Terrible customer service. Avoid Ed!
Bait and Switch, phone call prices vs counter
Helpful, competent, had the parts in stock.
Best in WC Concord are.
Always helpful.
Good place.
Very knowledgeable and helpful
The Best Option for the Specialist PlumberSuper variety of Products
Excellent