Horrible service!! I was told they will give me credit for my own devices, and they never did. It’s been over four months and I still can’t get and answer as to why. All manager says is “oh its going to take some time” do not recommend.

Verizon always takes long and this visit was no different. There were two employees visible in the store and already two sets of customers being assisted upon my arrival. Nevertheless, this was greeted when entering the store and given a cup of water by one of store associates while conducting my business. I was wished farewell when leaving.

Originally went into to activate my new iPhone 12 pro and ended up leaving with a new case and screen protector. Literally super quick and easy. Diane was so helpful, she even went the extra mile to clean my phone and carefully put on my screen protector. Which I was so grateful for because I have the hardest time doing it and I always end up with air bubbles.

This store is a fraud, they tell you everything you want to hear just to purchase with them and as soon a you walk out the door they dont keep their word and just with a sorry, it was a my bad they think they can fix everything.The worst thing is that it was the manager Julio and his assistant.

Awesome Brenda was so helpful walked in to pay a bill and ended up purchasing a new android watch. Loved that she took the time to explain everything to me.❤️

The worker were very friendly. They helped me out to find what I needed. Gave me info on the new deals it was great.

Wow! What GREAT SERVICE Frank greeted me, right away and inquired about my visit. After explaining what i was looking for, he expanded my knowledge on more compatible options, at the end of my transaction, I got exactly what i was looking for!Thnx. Frank!👍🏾

Worst store to go! If you want to pay extra fees and have money for nonrefundable store only bundle fees then yes! go here!They added a total of $150+ worth of accessories to our bill saying it was included turns out it was not! Plus they wont refund you their over priced accessories. If you try to cancel they want to charge you for their horrible service and wont take their things back. They wont let you buy the phone you need without adding an extra $150+ per phone for unwanted accessories!Worst service ever! You will be better off going to a corporate and pay for what you actually want.Lies! Lies! And all lies!Si quiere pagar $150+ por accessorios entonces venga a aqui! Si quiere regresar algo no le dan el dinero para atras. No te cancelan si no les pagas por su trabajo que no deberian de cobrar.Terrible el servicio ! Mejor visiten una tienda directa con la compania de Verizon!

Amazing team members! Super nice, I came out satisfied with my purchase.

Frank was very helpful and made everything so easy thank u sooooo much made a horrible day turn into a great one !!!

Thank you to Cosme for assisting me in my purchase. Quick and informative customer service!

I got my note 20 in a very good deal and they got my 5 lines in a business plan wich is saving me about 30% of my monthly payments, what a deal 👌 👏 😀

Very great deals and customer service. I have a family plan and they were very helpful.

Very outgoing person works really fast. She is awesome

Fast and great service, went in to switch over and everything went by super smooth.

I went today and Melvin was really patient he took his time to walk us through. With all this epidemic going on I really appreciate him helping us out. He made sure we left satisfied and with no doubt we did.

Melvin was great. He went above and beyond to help me get everything took care of and back up and going thanks melvin

Awful customer service!! My boyfriend and I wanted to switch to Verizon and it was a big problem because the representative of this store said that he can not have us the SIM cards that he can not simply gave us our order. Horrible service!! I call to customer service again and they said that I can pick up my sims card at this location but JULIO the representative a this store location keeps giving me fake information. He refuses to have us the sims card

Julio looked out for me. Awesome customer service. Thanks bro

Was having trouble activating my phone the tech was very fast and easy to work with he figured everything out and I was out in five minutes

Worse experience ever bad service. A bunch of lies and finger pointing between employees.

Lies lies and lies and more lies this people are scammers the lady screaming to the other employe like playing when there we are waiting to get help and also liying to people just to make their day Sales???? This store need to be closed at all they just saw you have a good credit on Verizon and they lie to people to stuck them with a false promotions Scammers!!!!!

There are a few times in my life where my visits to a Verizon location have been smooth and simple.However!!!Im glad to say that my mother and I were assisted with our trade-ins and new purchases with great efficiency. The manager on site was Brenda she helped make my check out process quick and efficient. An employee named Andrew also gave me a great suggestion for a new speaker, I walked out with that added to my bags too.P.s.I also noticed both employees had great smiles and greeted all the other patrons that walked in. The location was clean, organized and well stocked.:D

Samantha were excellent,patience,totally knowledgeable. Her smile were contagious while she answered all my questions,concerns.

Very helpful and they get the job done 👍👌

Quick service on a Sunday afternoon! I destroyed my phone over the weekend and I walked out with an iPhone XS Max and an iPad for practically free. The tech assisting me by the name of Abel went above and beyond to help me find and get the most out of my deals... over all good service

I was in store for more that a hour trying to get 2 new watch ⌚ got Amber to help me but she didnt done anything for me n them her manager Julio try to help me n he said that he going to take more that 30 mins bus he need to start again... I got mad and canceled everything 😤

All I have to say is if you’re looking for exceptional customer service, and employees that treat you like family rather than another customer, this is the place for that. Amber, and Melvin are the ones to look for when you have any issue. Proud to be a Verizon customer

I have a really bad experience at the store I went to get a prepaid phone but at the end I got a phone with no contract but still paying for the phone because the guy said if I get it tha way they will get me a promotion at the end it wasnt how he explained when I came back the manager told me he couldnt help me because he didnt know what that other guy told. They told me my bill was going to be $65. 😡 the first month I paid $130. The second $270. The third $85. After that I just paid the phone $480. Not worth it but I dont want to know anything more about them.Dont go to the store because they are not Verizon employees they work for comission (thats what a customer service employee said)

Great Service! Let me just say this these guys know their stuff they are very knowledgeable in their products. I wanted a tablet and the Manager Alex gave me a great deal Thanks man I will definitely be coming back to your store. Oh and he gave me a discount on accessories I feel like this man went above and beyond for a loyal customer like me. Again Thanks Alex.

Very bad services! They take to long to process a easy transaction and when finally some one attended me, she were like if a stranger kind of human were in front of her!!!What a person!Enough to dont go back again, for a company level as Verizon is..... I expected better customer service .

Very helpful staff they will take good care of you! Abel and Leo the young lady are the net employees! I highly recommend this place! I bought an iPhone XR and 3 iPhone XS MAX from this location and I’m extremely happy!

Great experience helpful staff nice thank you Samantha for getting my problem fixed

Both sales associates were very helpful & made my experience nice & smooth.

Melvin was super nice and helpful I recommend you to go to him

Andrew was exellent in helping us out on getting a new phone for the best price and had the best customer service . there wasnt any problem . I give him my five stars

I love looking at the phones that the store has and the workers here are very knowledgeable about what phone you should buy depending on why youre buying it also theyre very kind

Wonderful experience. Excellent and timely service, and the people there are very helpful

Love it!!!!!. Been a loyal customer for the past 15 years and never seem to disappoint. My boy William hooked me up with a new iPhone for my daughter.

One person working for more than 8 customers very slow good guy but he needs help not his fault but you did skip me and I was here for over an hour dont come here if youre in a hurry

Diane had superior customer service, was very patient and very helpful.

Before you go, be aware that the parking is a pain in the butt after 2, since it is a shopping center. Other wise, they for so much to choose from; Panda, Big 5, game stop, Bank of America, cheese E cheese and much more!Less talk of this, now time to get to the main topic, Verizon! This shop is the best in town, theyre friendly and help you out as much as they could! Break things down for you and meet you half way as if they were the costumers! Friendly staff, and I would only recommend this location.

Would like for you to know that Carlos helped me today.He solved my problem and is extremely knowledgeable.His demeanor is well suited for this job. I think he is a asset for your company.

I went 2 days in a role to Verizon on walnut park. The CSR that attended us by the name of ABEL is an OUTSTANDING, patient, extremely good EDUCATE, friendly, RESPECTFUL and most of all, HAS THE POLITENESS and COURTESY to take his job serious AND PROVIDE US CUSTOMERS w great SATISFACTION. ABEL thank you VERY VERY MUCH...Julio and Jorge BETANCOURT

I always come here for when I upgrade love the service

Just went here today, the girl behind the counter asked for my social and I thought nothing of it because I had a previous account with them before and I thought this was how they look up their customers. Instead she ran my credit WITHOUT ASKING ME and when I said I wanted to do prepaid she said I would have to go directly to the apple store and buy the phone I wanted and then come back to their store for the prepaid service which is a complete LIE, Verizon offers prepaid devices and services on their online website. But she says I was approved she didnt know how much exactly a down payment I would have to do but she would look it up and let me know. Then she says the system is taking a while to load and shell let me know the cost as soon as its up again. Then all of a sudden shes callibg some kind of support team regarding my approval for credit. And then out of nowhere they say I have to verify my identity to be approved by emailing my ID which the associate already had and my social and a bill to their department for fraud.I email the info then call customer service and they didnt approve me.

The plaza is kind of crazy but i had a pleasant experience at this verizon store. I got a better deal than what i was offered at the store in the mall. The employees were friendly and funny and made the experience great. If you stop by ask for the little guy turis he was a joy to work with.

Excellent customer service

Good People at this store. I had no problems here.

Very Helpful and nice people here.

Long wait, but good customer service so far

This place should be closed down. The customer Repp Named Lizette has no idea what shes doing she gave me an offer of $10 a month for another line I opened to get the S3 at a cheaper price than since I already have an unlimited 4G plan of unlimited the new line had to be combine with the one I had but I was told and pointed out in the paper work of only paying $20 and by the time my bill came it was over 50 for the other line which is a plain brick flip phone that only had unlimited calls in which I only used three times. The Manager there really doesnt care about its customers he didnt help me whatsoever with the error his worker made and tried having me pay for 4G plan on a phone that isnt even 1G its an old brick phone black and white screen. If you have any issues please report them to Verizon Wireless Tech support. The manager at that retail store said Verizon cant help me, that is false which is why I submitted a report to have them investigated. They will trick you dont trust any of them especially its supposedly Repp.

The sales rep that helped me with my account was very helpfull and answered all of my questions. They spent their time explaining everything on my plan and even how to use my new phone. I will definetly be back!

Un trained staff, had a problem, and store manager was of no help. Tried to speak with her regional manager, and the guy did not reply to emails.If you go to the store, make sure to check everything before walking out of the store.

Good personal great attitude

Waited for at least 2 hours just to be told they couldn’t help me no more because they were closed..

This is the worst verizon store you can go to. First starting off with the Assistant manager named Adrian. I will never in my life go back to this store. He is a liar, he doesnt explain what you are paying for and on top of that he doesnt give you a reciept because he doesnt want you to know what your getting charged for. Three days later I go to get a refund and then he finally shows me my reciept and explains what I really paid for. On top of that he took everything back, the phone the accesories and told me to come back on monday to get my money back and when I went back on monday turns out they told me to come back again tuesday to get my refund and on tuesday they were still giving me a hard time on refunding my money. Point is this is the worst experience I ever had with verizon and I dont recommend anyone to go into this store and this was done by the AM managing the store!

I got my phone there it was so easy with good customer service

Excellent Experience

Never would have gotten a phone but Adrian was wonderful and very helpful

Be very careful when you purchase from this retailer. READ the contract. You might be overly excited to go home with a brand spankin new phone and ignore important parts. You will notice they make you initial on conditions no returns or exchanges Specifically the iphone.I bought an iphone from them 2 days ago, the phone crapped out, I went back to see what could be done. They will NOT help you, they will tell you to take it to an apple store.Every retailer is different. Verizon has a 14 day return policy that WILL be honored by most retailers. Unless of course they have terms stating they will not. This store seems to have a go around being honest and helpful. And they use their contract to do this.I would stay away from this retailer. And if you choose to come here. Ask for the contract before you even beginning shopping around. When theyre ready to ring you up, they will not explain the contract, just ask you to initial. ASK them to explain. If you do not like the terms, just walk away.

Very friendly and fast service.

Great people made everything simple, accurate and fast

The service is very poor, they take so long to attend the costumers.

Great service

Employees are ok just but one that waiting on her Friend to come and didnt help other just to stand there and talk to her friends didnt even help other employees went need help

Opens at 10. It’s 10:23 AM and it’s closed WHAT?! So unprofessional.

Got a new phone for my mom Abel helped us with the purchase. Very kind and patient young man.

I came in with an issue and adrian gave me all my options to solve my problem. Thank you

They are very rud

Very happy

Store is closed I been waiting here more than 15 minutes no one opened

Outstanding customer service

They will ignore u if u have a prepaid plan

Awesome service

Andrew is awesome!

Fast and excellent service

Excellent service

Good customer service

My carrier

Good company

Fantastic place

Good spot to go

Does not open at 9

Excellent service

O.K. please

Thanks

I’m trying to upgrade my phone. Unfortunately I stopped by this store, the sales representativeBrenda was very rude and careless.As a customer, I should not be treated that way.Brenda need more training!!

The worst service I have ever experienced. You cant buy a phone without adding unnecessary accessories. The person that attended me said they all come in the price bundled. This is false! I called Verizon and they made Andrew take the accessories back because this is against company policy. Everyone is allowed to buy a phone without adding accessories. Also, they can’t charge you for returning accessories if you ask for a refund within 2 weeks of purchase.Do not fall for this scam! If this happens to you call Verizon.In this store they abuse you, they attach accessories and say they are included in the package. But it is not true, they are listed separately. They can buy the phone without accessories. If you dont want to sell it alone then go to another store that is a Verizon corporation. If this happens, call Verizon to have the accessories returned. Return of accessories is always free within 14 days of purchase.

Customer service is excellent, efficient and cordial. I recommend that if you want to buy a phone, come to the Huntignton Park store, they are patient and professional!

Very good service from Carlos very good deal

Very kind

They help effectively

I give it two stars because they cheated me they said they gave me a tablet for 60 dollars and its a lie Im paying as 400 dollars 😡😡😡😡😡

Very kind

It is nice and good attention

Well

Venus

Ugly