Bought a 2 pack of H11 headlight bulbs (the best most expensive type they sell) a month and half ago only to have the drivers side already burn out again. Tina and Jamie are awesome because after looking up my sales record they gave me a replacement for free!!! Since I had the bulbs for such a short period of time. This store is great!!!!!

Well the girl behind the counter was very unfriendly and was not very helpful. The tech guy was great put my wipers on very curtious. He was great.

It can be a great place to grab what you need for normal repairs but if you are working on a custom project and dont have a make and model you will be out of luck just about. Most employees there are just cashiers for the most part. Go to napa for that, they will start pulling books out and find what you need.

Good customer servive but a bit over oriced compared to other advanced auto parts

Nice place, clean, well stocked shelves.But -1 stars for requiring people to wear masks. Not everyone can wear a mask.Minus another star for not stocking Fram air filters. Their website should be upfront about what brands they sell.And if someone can tell everyone (not ask) to wear a mask, a nice follow up would be could I help you find something? So minus another star for that.Its no wonder Rock Auto & Amazon are putting these stars out of business. If someone runs a decent shop they arent going to be buying (hopefully not) the generic brands they sell here.

This is a pretty good auto parts store. The staff is knowledgeable about what Im looking for. And even though they didnt have everything I was looking for they were able to order it and it came very quickly. So I recommend this store for all your auto parts.

CAUTION: Avoid this store they are scammers!!! I bought something for my car and they were acting very strange about it. They told me I could not return this particular item if I purchased and installed. I didnt think anything about because Ive been shopping there a while. I got it home and hooked it up just to find out the product was shorted out! They accepted a returned product and then didnt want to eat it so they passed it off to the next unlucky person. AVOID AT ALL COSTS!!!!!!!!!!!!

Getting the people to answer a question is close to impossible, gave them another try after a battery debacle probably wasnt the best idea. Stick to what u know.

You do not get service like this just anywhere. Scott at Advanced Auto went above and beyond!!I went to Advanced Auto Parts today in Ware Mass, because my car was giving me problems starting. I had had to get a jump that morning and I was concerned that my battery was dead. Advanced offers free battery testing which is a great service in itself. And if you purchase a battery from them, they will install it for you on the spot. Well as it turns out, my battery was not so easy to replace. While it was the original battery, somehow the terminal was stripped and it was not coming out. Scott, the manager was the employee who took care of me and spent two hours trying to get the battery out. He never complained and even apologized to me for taking so long. He hung in there and finally got the old battery out and the new one in. Scott could have easily turned me away and told me to go to a mechanic to get the old battery out, but he didnt. He hung in there and I am so grateful he was able to get my battery replaced. There is nothing worst than not having a dependable car that will not start. Thank you Scott U. for your great service! I will always go to you first when I need any auto parts. Your company should be extremely grateful and proud to have a manager like you.

I bought a fuel pump. It died in a month. I bought a starter. 3 months later it has a dead spot. I bought hinge pin kits for my door. The bushing disintegrated while tapping into place.This store used to carry quality products at a competitive price. Now it carries junk at a somewhat competitive price. Stay away. Napa and OReilly are just down the road.

One of the worst advanced autos I’ve ever been to. I’d give 0 stars if I could. After purchasing a headlight from them, I was outside struggling to put it in when two employees came out. I thought they were coming to assist me but instead they sat on the sidewalk and smoked cigarettes. I’ll never go here again.

Very good parts store. Helps you look up your vehicle and find the correct part.

Im not a big box store fan. People here are always helpful and knowledgeable. I get my consumables like oils filters fluids things like that here. Parts I havent had much luck with. Did brakes on my Chevy 2500 with rotors and calipers. Quality wasnt impressive lets say that. Bought some tools here without much luck too. Bought a puller that pretty much fell apart first time I used it. But for consumable things they are usually cheaper.

Very helpful getting my girlfriends car battery replaced. Scott was great with the sale and installation process! We were in and out in 15 minutes.

So helpful thank you john for helping with the computer reader

Great customer service, very friendly staff! She helped change my windshield wiper:). I was there maybe 3 minutes, it was awesome!

Great staff at the Ware store, knowledgeable and helpful.

The manager there was very helpful and got the part we needed

These guys have a good crew and are eager to help

The workers were great and helped me out with everything I needed especially an employee named corey

They always are helpful especially with check engine lights they do free scannings

Very helpful with car problem. Did not make fun of old lady as I was confused about what was needed.

Extremely helpful. Great customer service.

Was very pleased purchase bulbs there which they normally do not install but they installed for me very quickly even in the rain I think their staff is excellent

Nice staff, but selection and variety of goods offered has gone way down hill

Great place for all your automotive needs

Very helpful and fair prices

Huge help, kind and patient service.

Service here is good. Never had an issue.

Great service. Had everything I needed.

Always knowlegable staff

Horrible service..rude employees

Very helpful staff

Get most of my parts here

Always helpful.

Good service

This is where i get my auto parts

Eh

Prices are a little high

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