My fiancee and I bought two brand new vehicles here this past weekend and could not have had a better experience. Virginia and Quentin were fantastic throughout the entire process as well as the rest of the staff that stayed until almost 11pm to make sure we got exactly what we wanted. Couldnt be more happy with our purchases!

First visit to Jeff Smith Volkswagen. I was greeted with a smile upon entering. Dropped my car off at my scheduled appointment. I took an Uber to get lunch following recommendations from the service team. Service was complete in about an hour, Received a call that it was ready before finishing my lunch. If I had waited at the dealership, it was right at an hour. Service experience was great. Thanks

My daughter is about to turn 15 in a week and her dream car is a VW Jetta. We decided to take the day and come to Jeff Smith Volkswagen from Dublin to take a look at the one we found online. Brandon and his GM came out to talk with us and assured me that they could get me in the price range I needed to be in. Once inside we met Virginia who also helped us through this process. They were amazing and so organized. From test drive to final signing of the papers it went smooth and seamless. Virginia and Brandon shared many laughs, high fives, hugs, and happy tears(mostly on my part). They made the experience feel genuine. I have already decided when it comes time for me to get something new for myself, that I will be going back and asking for them!!!!

I live over an hour from this dealership & called earlier in the week to discuss my interest in driving the new Taos on Saturday. The sales manager confirmed with me via text & sent me her contact info. However, when I arrived the vehicle had been sold earlier in the week. I didn’t call ahead to confirm because the vehicle was still listed on their website as of that morning. After first making copies of my license, then telling me the Taos sold, the conversation shifted towards the other SUVs they had for sale. My only reason coming to this dealership was to drive the Taos but rather than tell me there wasn’t one, I felt they thought they could just get me onsite & sell me any vehicle. I told them they needed to update their website & I got excuses about how they’re being bought out & the systems aren’t communicating blah, blah, blah. My time & gas were wasted and left me with an unfavorable opinion of your dealership.

5 stars are not enough by far the best customer service drove all the way from New Orleans LA and it was Beyond worth it the best deal and best customer service Had a awesome experience got there at 5:30pm and was riding in my brand new vw Arteon at 7pm. I highly recommend Jeff smith Volkswagen I planning on driving all the way here to get my car service. My salesman name is Morris bunbar and he is the BOMB and really good guy and I can’t not forget the awesome Sales Manager Virginia Milliken she was just wonderful overall I had a experience that I can’t find the word to match

Great experience! Dash was so knowledgeable about the car and answered all my questions. No high pressure and I felt like I got a great deal. Very happy with my purchase snd the whole experience.

This is by far the worst customer service experience ever. I scheduled a service appointment a whole month in advance for them to not have a loaner vehicle for my recall service. I drove an hour for this appointment and all they can say is ole well. I was thinking about purchasing my Atlas from this location but now they have lost my business as a whole. DO NOT SERVICE YOUR VEHICLE HERE!

I feel like Ive been scammed. Im not a car salesman so we were relying on the people that worked here to help us through the process, but every step of the way there were sneaky tactics to add thousands to the purchase price. If I wanted and extended warranty I would talk to a robocall. In the end we didnt catch everything and spent thousands on some insurance because the sales manager was manipulative and deceived us. Talk to your insurance provider if you want gap insurance and save tons of money!!! After they received what they needed to finish the sale they didnt lift another finger for us.

Very pleasant experience! One of, if not the best car dealer in Georgia. Special thanks to Quint and Virginia for helping us out. Being a military member returning from overseas, I was worried about finding a car. Virginia contacted me before I arrived, and Quint was ready for me when we got there. Highly recommended!

Service was quick and accommodating. Initially came in for a scheduled oil change. Then asked if i could get my tires rotated. They obliged!

From the time I applied online to the time I drove off with my new vehicle, Virginia, Morris, Brandon and the rest of the team were phenomenal. I am so so happy with the car that was picked out for me. Thank you all very much.

Trying to find my daughter the safest car and the team effort from put forth from these guys was amazing. We were greeting upon arrival and although we didn’t have a lot of time, we made plans to come back and I’m truly glad we did! Thanks to Slim, Morris and Keith, my daughter not only has one of the safest cars on the market, she was able to get a new one that she loves! I appreciate the fellas putting up with me because I can be a lot to handle. Thanks for your patience and I say if you want a good deal, go to Jeff Smith VW!!!

A wonderful* experience. A totally different outlook on the Volkswagen brand. Finance department worked very well with me and helped me get into a vehicle more pleasurable! The safety features on my new vehicle helped me to save on my car insurance. Thank you Morris, Dash, Dennis & Andy!!! Happy Face!

Giving Keith and Morris a high five for the exceptional work done working with me on yesterday. They made sure I was happy with my choice of vehicle and worked until the end in my favor. I am riding in a 2022 Taos SUV and one happy, satisfied customer. Thanks Keith and Morris

Nice vehicle at a great price glad I found them.

I wish I could give zero stars. The employees here are so rude!! I’m specifically talking about the service department because I haven’t had an experience with every employee here. The service department should be ashamed of themselves. I needed a part for my car that was less than a hundred dollars and they were charging me over 500.00 for labor for less than TWO hours. Either I’m in the wrong profession or they are ripping people off. I was already questioning the price and one of the service members then had the audacity to tell me that I had to pay for the work UPFRONT before they began. I asked her when would they start and she said, “maybe 10-14 days but wasn’t sure.” MAAM! Since when did we have to pay upfront?! Why don’t you have an estimate of when you could start the SIMPLE repair on my car? I am looking by at the five starts below me and I’m really starting to believe they would pay someone to leave a good review. I got such a bad vibe from this place and they talk over you an assume they are more knowledgeable. It’s an awful feeling. I would also like to note the lack of diversity here! I feel like it’s just a bunch of relatives who lack education who work here. I sense a lot of nepotism here. I don’t know, but I will NOT be returning here. Please don’t come here h less you love headaches, hidden fees, and uncertainty.

Salesmen Quinton and Mo were extremely patient with us as we made our decision. They each gave us time to think through our choice with no pressure. They are each kind, personable and knowledgeable. Dennis and Keith also spent time with us to meet our needs in the purchase. They explained the details and helped with any questions we had.

I have been coming here for three years and I have never had a good experience. They increase the prices of labor and the customer service is awful. It’s to the point where I’d rather drive two hours to another Volkswagen because they are terrible. I had one of their employees offer me an alternative and he/she admitted that they were overcharging me and offered me a recommendation to another place that could get the job done for much cheaper. It’s not always about the money but when these employees are ill-mannered and constantly being rude, it’s so annoying. They tried to deny my warranty one of my visits there and I had to go through the process of speaking to a representative and they tried to tell the representative that I don’t have one. Well, turns out, one of their workers overlooked something and then didn’t even apologize! I was going to buy a new car there and three different car salesmen called my phone at least four times a week even after I said no. I had a specific type of car that I wanted and I noticed how they had maybe 10 cars on the lot. I thought that was sketchy, so that alone deterred me from this dealership. I have no clue what is going on with this place but please don’t come here for repairs or to buy. Take your time and energy elsewhere because the people I’ve had experience with here, are in the wrong profession entirely. I own three different Volkswagens and I would never go back here again. It sucks because I’ll have to drive 2 plus hours but they are great at stealing your peace and emptying your pockets here. I’ll pass.

Bought a 2014 Toyota Sienna, the experience was great and they work with you on price negotiations. Drove from Jacksonville and I’d have to say it was well worth the drive. Looking forward to buying another car from them this summer. Highly recommended for anyone looking for a quality vehicle with a good price.

I found what I wanted while looking online...I called to make sure the vehicle was still available and it was. Clint Jordan was the salesman I spoke with and he made my experience enjoyable. I ❤ my Car! Thanks again CJ!

Absolutely the best dealer in GA. Micah and Virginia are awesome and I highly recommend them both to assist.

Honestly, the easiest and friendliest service Ive received in regards to purchasing a vehicle. Micah was pretty chill and informative. They work with you and make sure your needs can be met. Thanks guys.

Everytime I brought my vehicle in to be looked at they have tried scamming/finessing me. Throttle body problem? Yeah they tried tacking on an extra $400 in misc parts (a pedal, which was NOT needed). Also claimed that Volkswagen were the ONLY people who can recalibrate the throttle body (also not true, you can buy something cheaper that can do it) which they said I needed, but again I didnt need it recalibrated. Lock cylinder problem? Oh yeah youll need some shear bolts to be replaced as well. no I didnt. That wasnt needed and it was an extra $200 I didnt need to spend. Throttle body was fixed for $150 by a friend and the lock cylinder only needed a lock cylinder.

Customer Service at the dealership is second to none. Was treated with the most respect of any car buying experience in past 30 years. Well done to all with whom we came in contact with.

Me and my wife purchased a 2018 Ford fusion from Quinton at Jeff Smith Volkswagen I have to say this was the best car purchasing experience me and my wife have had since weve been married he made it very easy and very friendly guy and I highly recommend them and I thank him very much for putting us in the car we were upside down our last vehicle and he made it very easy for us to get in a reliable car with warranties he went above and beyond the call of duty for me and my wife and we thank the whole team for making this part of your family

On 04/21/2021, I went looking for a new car to replace my used one. I looked around online and found what I wanted at Jeff Smith in Warner Robins. I was supposed to talk to Virginia but she had to leave so I was a little weary of talking to James Wilson. We talked, he showed me the car I was interested in. I filled out the paper work and not once did I feel like anything was hidden nor was any questions I had brushed away. On a side note he knew a lot about the car I was looking into and even shared with me some features I did not even catch it had such as heated seats in the rear. Other than the time it took from getting there to leaving with my new car the entire process was simple and straight forward. I would 10/10 recommend Jeff Smith for your new or used cars. Also even though Virginia was not able to help me on the day I planned on coming up there she did call me the next day to make sure that I was taken care of.

I had the best experience at JSVW. From the phone call with Keith to working with Quentin expressing my concern to Dennis and finding comfort in Virginia. This team made this experience one to remember and brag on.

Absolutely loved the entire staff everyone was so nice and helpful with the entire process and even making sure I wasn’t stressed out with my son being there during the process of getting this car. Morris was helpful and made sure he did his best along with staff that we walked out with a brand new car off the truck!

I was very satisfied with my recent service. I was also pleasantly surprised at the price and I left as a satisfied customer. Thanks.

Definitely the best in the business! I greatly appreciate everything! Got a good rate & amazing car! Virginia & James was the best! Thank yall so much. -Chelsea Hall

Had nothing but bad experiences with this company. from initial purchase being told that could refinance after 6 months of payments and have cosigner removed from loan and paying on for over year to be told that cant refinance because the car wasnt worth the purchase price. then now vehicle breaks down and told because i didnt have oil changes done at a dealership that my warranty is void and im stuck with a car that is inoperable. recommend if searching for a vehicle seek a different dealership, this one is no help at all.

Ask for Virginia M. She will take good care of you.

Highly recommend NOT buying a car here. Everyone is so nice until final papers are signed and customer service goes out the window. I was told I’d have 90 day deferment when making the deal for a promotion they we’re running during Thanksgiving. We went back and forth with multiple offers because they were really trying to sale me this car. I should’ve left, but apparently what I signed had a different date and other details we talked about were excluded. They train their salesman to say what sounds good instead of facts, when I called to talk to the salesman I worked with they told me he no longer worked there lol. Another lie because Quentin certainly does. I’m still shocked at my experience here. All they could say to me was “well you signed it” when I had questions about things that were said. Me and my husband both remember what was said and they straight lied to us about it....I honestly can’t explain how terrible the experience and phone calls I received really were. Just take your business elsewhere! They only care about the sales they make, not the customer.Update the car I bought back in November from them was a 2020 Grand Cherokee with 12,000 miles so basically new. The screen doesn’t work half the time. It freezes when I put it in reverse or will just shut off when I’m driving. My first time buying a “used” car. This place literally a joke don’t shop here :))))

These guys and gals are pretty awesome, SUPER helpful and willing to haggle and fight to get you the right vehicle for the best price.Drop-in and ask for Mr. James Wilson for a knowledgeable and friendly experience.

Very nice group of professionals that got the deal done for me! Very smooth process highly recommended!! Special shoutout to Virginia and Micah!! Thanks y’all!!

They let us walk away for $849.00 wow. They tried to up sell something that we did not need or want. We drove 2 hours because they advertised one price and when we got there they wanted and would not budge. We walked away from a brand new car almost 40 k for $849. Just wow.

I bought a used Jetta from Carvana that, well, could have been better. I took it to Jeff Smith VW, and they gave it a 4 wheel alignment along with a couple of new tires for a very,very reasonable price. My Jetta now rides like new; very smooth ride. Thanks guys! Carvana sucks, but you made it all good.

Excellent customer service. Quick results. Entire staff friendly. The guy who helped me, i think his name was Chris, was speedy and knowledgeable. It was more of a conversation than a transaction. He filled the tank for me. Carla was helpful over the phone. Micah was polite after the sale. They gave me 2 free oil changes and one free tire rotation. Just an overall pleasant experience. The best Ive had buying a car. Would definitely recommend

Working with the sales team was a great experience. Each of the team members I dealt with on the sales staff were courteous and helpful. They followed up to ensure that my experience was positive and were not pushy. Each were genuinely interested making sure I was happy with my purchase and overall experience.Definitely a great sales team and I am thankful for their support and I love my new VW Atlas!

Everyone was very helpful in putting me in my new truck thanks guys God Bless you

Same as other dealers, get a lead,come to the store. Get bumbuzeled. They put extra numbers because they trying to help,double dip on doc fees if you dont read fine print on their website. Once caught off quard out of sudden there is itemized breakdown of the price I quess what shows up add ons,on, were never mentioned before.For none educated customer they would made at least 10k on the deal.GM and/or owner should. Be ashamed.

On March 27,2021, Micah Crews assisted us in our purchase. He was attentive and patient when working with us and easily answered all of our questions, without hesitation. He kept us entertained during the wait and was very personable. Micah was kind and made everything as convenient as possible. Not only did Micah make sure we were comfortable, he was very willing to work with us and our budget. Micah wasnt just trying to make a sale, he made sure the car is what we want and need. I felt as though Micah was not only a salesman but a friend. The only complaint I have is about another worker naned Kevin. Micahs desk didnt have enough chairs to fit my whole family so he asked to use another workers desk, Kevin’s. Kevin had no customer at the time so there was no need for him to be at his desk, yet he still had an attitude towards Micah when it came to him using his desk. Keep in mind Micah was trying to accommodate my family and me. Since we were purchasing a car we were at Kevin’s desk for a while, which he obviously didnt like because he pulled Micah aside(while he was assisting my family) to yet again complain about our family using his desk. My family and I found Kevins behavior and attitude towards Micah completely unprofessional, especially due to the fact that Kevin had no customers our whole vist, he didn’t need his desk at all. Other than Kevin my family had a fantastic time and we love our new car. Thank you so much

The staff was extremely respectful and kept me entertain ed while in the process of buying my truck. Carla stayed in contact with me to make sure I got what I was looking for. My sales Rep Scott made my process even easier just by staying real with me & giving me all the pointers & info I needed on getting my truck. The buying process was a bit difficult at first but was never pressured. Very relaxing climate and professional personnel. After a couple of tries James was able to get me right. Thanks

My experience was great. Would recommend to anyone in need of a Volkswagen to give Jeff Smith in Warner Robins a chance to earn your business.

Rodney Dillard was a fantastic sales person. Very polite and eager to help find the right car and not push the sell, big difference. James, one of the managers, was also great about finding the right price. Both worked their butts off to make the sell happen with numbers I was happy with without forcing something that couldnt work.

Compared to the dealers Ive been to in Florida, this one is absolutely subpar. I have had issues with the service department every time I went. Their tactics/prices are outrageous and theyll rob you of your money if you let them. Please look elsewhere for service unless you love overpaying.

I was extremely pleased..I was promised by Vicki over the phone,, that I would leave with a car. Slim,our salesman,treated my husband and I exceptionally well.I would highly recommend others to Jeff Smith Volkswagen...I left this car lot with a 2021 Volkswagen Tiguan

New parts manager just scolded me for a part I cancelled back in January and tried to give me a lecture when I called the part department after the customer backed out of the job to cancel the part. No worries their is always volkswagen of macon if we need a part. He tried to tell us how to run our business.

I flew from Ohio to Georgia to pick up the car of my dream. The flight was delayed almost 2 hrs which made my arriving time way past the time they closed. But they STILL drive 2 hrs to pick me up from the airport, and stayed open for me! Even filled the tank for me to drive back to Ohio! Excellent customer service and great, genuine people who work here. Ask for Chris!

I had a Bank of America interest rate 4.65.Jeff Smith found Mid-South Federal Credit union for 2.55 . The team at Jeff Smith went over and beyond for me and took about 3k+ off 2021 Volkswagen se. Thank you Jeff Smith Volkswagen......

Such a great experience while I purchased my vehicle. I let the staff know what I was looking for and the price I was willing to pay and they got me in a vehicle right away! I would recommend anyone in Warner Robins looking for a vehicle new or used to look here first! Big thank you to Rodney & Virginia!

DO NOT BUY FROM THEM!!! Been looking for a car for my fiancé and we found the one she loved! After negotiating the price we all agreed upon. We told them we had on financing. They said some bs about being diamond dealer with bank we were using and we can just look up info for you and it’s not a credit check etc. LIES it definitely was a credit check a hard one at that. Once we got back to sign for car they tried to get us to sign paper at a different price after already negotiating on price! They lied through whole process please STAY AWAY!!!

I came to the dealership to set an appointment. I just moved here from florida. Your service advisor seems very courteous and professional.

Worked with Adrian and James. Both did fantastic jobs. I look forward to purchasing from them.

Adrian was AMAZING!!! THE ABSOLUTE BEST SALESMAN my husband and I have ever had the pleasure of doing business with!!

Jeremiah started the process the day before so all I had to do was pick out the car I wanted and the deal was done! Finance managers got me an outstanding deal with the bank I bank with low interest rate and payment. Easy process...great service! I highly recommend JSVW!

Thank you so much Slim and Knoel at Jeff Smith vm!!! Jousha was a sweet heart!! Thanks guys!!!

I took a car to them that was running rough, misfire codes that I couldnt fix. They charged me $625 to remove the intake and then declare the car needed a new engine and that would run over $9,000. Obviously, I declined and picked up the car. Some internet research, a few new tools, and I narrowed it down to a valve. Took it to a local guy and $2,200 later and a head job, its as good as new. Save your time and money and skip the service department. $625 for nothing and not to recognize the motor as repairable is reason enough to steer clear.Everyone was nice, so I guess thats something.

Its been a week since we purchased the vehicle and weve gone back to get the extra key fob fixed. So far,so good. Very satisfied with the sales manager, finance guy, and sales rep.

Bought a 2015 Chevy Tahoe here listed on the internet for a price when we started negotiating “slim” the sales man tried to raise the price by 4 thousand dollars when I confronted him he said it wasn’t the same vehicle even thou the VIN matched. After arguing this it was lowered to the internet price. I was told oil was changed and everything was good to go. My fault for trusting a salesman again two days later I checked the oil and it was nice and black but hey they reset the counter on the dash to say it was changed. Here it is a month later and the transmission is dead overheating and jumping in and out of gear thanks Jeff smith you Fuc$ed me don’t ever use this sh!t hole for you’re needs. Bunch of lying b@sterd$.

Jeff Smith was great. We drove 2.5 hours to get our vehicle from Auburn after working with Adrian there over the phone. I was speaking to dealerships as far as Orlando and I got the best deal here, and Adrian was very polite, and timely in all correspondence without ever being pushy. Once getting there, Adrian had the car out from detailing, and was waiting with all the leg work done for the purchase and was standing by our new car (atlas cross sport), eager to help us out, show us everything the car offers, and get us going. Virginia the sales manager was also very attentive and was happy to hook us up with some VW schwag. We had one issue during the financing portion which isnt worth getting into, but the management was very quick to reconcile everything quickly, and professionally. I have never rated a car dealership positively before as most probably havent but I highly recommend Jeff Smith VW and I would go back if the need for a new car arises, I also recommend this CrossSport! Easily easily nicest car Ive ever bought. Ask for Adrian.

Extremely awkward sales tactics and def won’t be buying from them. I’m kind of “window” shopping riding by, seeing what they have. An employee runs to the car and starts talking to me. As we finish I start to drive off to finish looking around and he chases my car and flags me down and says he needs to get his manager to me to work out a deal so he won’t get in trouble. I asked him for what because I’m not buying anything just yet. It was an extremely awkward conversation and position to be put in. I kept trying to get out of the conversation but it basically got to the point that I had to just drive off. I honestly couldn’t tell you what’s in the lot because I was being followed/harassed the entire time I was looking.

I’m not quite sure what happened with this dealership today but that was one of the worst experiences we have ever had. Being new to the area we accidentally pulled into their lot thinking all the lots were connected or related to each other. We were wrong but decided to stay and see what they had to offer. We showed up with a set budget before tax, tag and title. We knew the kind of suv and size we needed for our family. First, they brought over an suv that was way too small and tried to tell us we were wrong and two car seats would fit comfortably and my husband could sit back as far as he needed to while driving... this wasn’t true. Then they bring us a 2015 Honda CR-V to test drive. We both asked if we could know the price before we test drove it and we were told “oh, it’s close to your budget”... we get back from the test drive and are given a price that is $7,000 over our budget and they acted surprised when we said we couldn’t do that. They also gave us a price that was nowhere close to their online price for that CR-V. We then proceed to say we are just going to go across the street to test drive the 2017 Hyundai Santa Fe we originally wanted to test drive. They come back over with $2,000 off the price they quoted us (still $5,000 over our budget) and then try to tell us the dealership across the street does not have the 2017 Santa Fe that we wanted they only have a 2014 and it would be silly to go purchase a 2014 at blah blah price. They then started trashing the Hyundai Santa Fe in comparison to the Honda CR-V... This does not make us want to buy with you when you try to belittle the choice of suv we want for our family. We were followed out the door and continued to be belittled about our decision as we were trying to get our son in the car and leave. Needless to say the dealership across the street DID have the 2017 Santa Fe at the price we wanted... no hassle, no stress, no ridiculousness or surprise prices... We bought our perfect suv at Five Star Hyundai and it was the exact suv that the salesman at Volkswagen said Hyundai didn’t have. I’m happy we chose to leave and that we were not guilted into spending over our budget on an suv we did not want.

My experience with this dealership is the worst experience I have ever had with a dealership in 7 years. I initially brought my vehicle in after hitting my side mirror while backing out of my garage. I brought the vehicle in to see if it was something simple that could be fixed or if the entire mirror needed to be replaced and I would just make an insurance claim. After having the parts manager and a employee look at the damage both assured me it was simple to fix and there was no need to make an insurance claim. I brought my vehicle in For repair and paid around $350. When I picked the vehicle up the mirror was not fixed. I was contacted by Andy smith who told me to bring the vehicle in and they would order a part it needed. I took the vehicle in and got a call that it could not be fixed, they had ordered the wrong part. They ordered another part and I dropped the vehicle off to be called once again to be told the mirror could not be fixed an in fact needed to be completely replaced. The fourth visit the mirror was replaced and an addition $680 was spent. When I looked at the mirror a clip holding the mirror together was broken. After speaking to an employee they fixed it on the spot. However, I was disgusted that after 4 trips and over $1,000 a mechanic broke a piece of the mirror while installing it and failed to mention it to anyone so it was left for me to find. I wish that the employee and parts manager would have been honest from the beginning so I could have made an insurance claim and gone to a body shop instead of wasting numerous days without my vehicle and over $1,000. My initial visit was in November and my vehicle was not completely repaired until March. Every time a part needed to be ordered I was never contacted by the dealership that the part had arrived, so I would have to call to see if the part had arrived and set up an appointment. In the past Volkswagen dealerships have been very professional and had great communication skills. Unfortunately this location was the complete opposite. I will not be using this dealership for the remainder of my time in Warner Robins. Every time I spoke to the service manager he seemed very irritated and annoyed by our conversations. Over all the entire experience was less than “okay” and I am highly disappointed with the customer service I received.

5 Star Service

In one word: Extortionist.So, I have an issue with a battery that appears to have ran its course. I call the services department to see what my options are. Apparently only Jeff Smith VW can program a battery to your car. Meaning they can extort you with a flat rate of $235 dollars for a battery no matter what. You can purchase one from another place (much cheaper), install it, and you will still have to pay a $75 dollar programming fee. Way too many hidden fees to trust this dealer. Buyer Beware.

From Virginia keeping MY personal documents for 3 months (even taking them to her home, her words) and getting “fired” for this according to previous manager Brandon to the incompetent service team I’m just over this unprofessional dealership. This is my second vehicle from them and time and time again, they show just how horrible they are. I don’t recommend AT ALL! They will mess up and point the fingers at each other without anyone taking full responsibility for their actions. You deserve a dealership you can build a lasting business relationship with based on trust and understanding.

I had a great experience with this dealership. I actually plan on going back in about a year for a SUV. Eric, our salesman, was patient and took great care of our needs. We hope he will still be there when we go back!

Made buying a new truck quick and easy. Virginia is a great sales person. The manager Kip Rice also jumped right in and made the process run smoothly. Financing was a breeze. They even detailed my truck and filled it up for me. Thanks again. My husband lives his Titan!

Anson Booker was very helpful and generous. The customer service was excellent. He made sure we understood everything before we purchase our car. He mad us feel comfortable and at home! I highly recommend him to anyone who comes here!!!

Very friendly and heart warming !!! She made me very comfortable during my purchase of my car being that I am very uptight ! She was very helpful in finding the right car that suited my wants and needs as well! She also is not like a normal salesman that will try and trick you with lies to make a sale. She truly looks out for what’s best for you. 5 stars!! If you go here ASK FOR VIRGINIA.

When speaking with Carla on the phone was told completely different information than when we got to the dealership to buy the car. They tell you what they need to to get you in the door even when it’s not true! They try and pressure you into What works for them. Not a good experience. Would not buy a car from them

Andrian was super cool a great gentleman ....the others was also nice .....got the vehicle I wanted ......am one happy woman.....oh Carla dont forget lunch 😊

Its not a Five Star enough said. Very friendly not pushy. Care about their customers. Honest and reliable salesmen. Want to buy a car quickly without any BS or worrying that you are being taken advantage of? Jeff Smith Volkswagen (NOT FIVE STAR)

Awesome. Virginia was amazing throughout the entire purchase process. They made buying and trading easy. Will be back when I’m ready to trade. Come see my friends here at Jeff Smith Volkswagen on Russell in Warner Robins. They will take great care of you!!!

They invited me in with the promise they could help with my negative equity. Then, rather than a car I wanted and could afford they tried to force me into what they wanted to sell me. The total payments and cash down wouldve been $68,000 dollars and it wasnt even what I told them I needed. They helped all right. Maybe theyre great if you have a bigger budget but theyre definitely shady in how they do business. Compounded by the fact they continue to call and harass.

Jeff Smith was honestly the best car dealership my family has gone to and weve been to quite a few, but neither provided us with as much care as Jeff Smith. They were extremely patient and gave us step by step instructions during the whole process.

The buying process was easy and was never pressured. Very relaxing climate and professional personnel. James was extremely knowledgeable and made everything smooth. Thanks.

Virginia and Anson did an awesome job helping me get out of a bad deal and into a new Atlas. They were honest, upfront, and genuine. Much better than my previous car buying experiences.

I purchased a beautiful, immaculate, well preserved 2002 Ford Thunderbird from this dealer, and the only thing wrong with the car is the fact that the steering wheel does not operate normally. It has tilt and telescopic functions, stuck in the upright position, and is hazardous to drive. Contacted salesman and he stated that the 2018 Jeep Cherokee the I traded in had issues also, such as a cracked fog light lens, and that was it, no offer of help in fixing the problem on the T-Bird. Lady who answers the phone, Karla Lincoln has been absolutely wonderful in assisting me, but, no response from service or management. Very bad service regarding this problem. Have been waiting for over a week for all the important papers, such as receipts and registration. Miss lincoln said that she would handle, and she did !

One of the worst experience I have ever had at a dealership two of the most low down sales managers of all time Kip Rice and his cronies very bad so call professional guys these two guys should not be in contact with no customer at all they don’t know how to treat a customer Kip is such a low life to the point he can’t look You in the face he have to relate to being a coward instead of him talking to me which I was the one he was supposed to be dealing with he call my employer instead of talking to me which I’m the one he should have been talking to from the start my employer don’t have anything to do with who I do business with only thing my employer was for him to verify I work there not to discuss my personal business I would never do business with this dealership ever again and I would advise anyone else not to do business with them either especially these two sales managers

Anson and Warren were amazing sales reps! The were very patient and willing to give a helping hand in any way they could when it came to gathering my paperwork. Please go check them out at Jeff Smith in Warner Robins. I’m 100% satisfied with my visit today. I will be referring co-workers and family members to this dealership.

The customer service was excellent! I was kept up to date on the status of my service, and the service was done in a timely manner. Kay, who oversaw my service, was wonderful!

Virginia and Warren are amazing! From the initial phone call to when I walked in the dealership I felt welcome. They got my equity down tremendously and got me in a 2019 Volkswagen Phassat. They also sat down and helped me budget so I would be aware of whether I could afford my car. Service team is amazing and finance manager was more than willing to accommodate my need for a better payment date. Strongly recommend!

All I can say is; they truly know their stuff and what they dont know, they will find out quickly. I went in with an idea of what I would be interested in and after 30 min of conversation, I was hooked. Was advised of features that are normally overlooked or under appreciated. My hat goes off to the GM, Kip Rice and staff for such a great experience.

After being very apprehensive about dealing with a dealership, we ended up at Jeff Smith Volkswagen. We were first met by Jay who was really helpful and personable. We also worked with Will, who was amazing. We ended up getting my husband just what he wanted. Not only were we taken care of, but they treated our little boy so kindly. I feel like we got a really good deal and were treated with respect. We will certainly come back when we are ready to purchase our next vehicle. I would highly recommend this dealership and Will, Jay and Justin. Thanks guys for helping make this journey of purchasing a vehicle a pleasant one!!! You guys are the best! The Taylor family appreciates all youve done for us.

Virginia was an amazing sales person. She knew I was coming up as I called before hand and she actually met me out in the parking lot as I was pulling in. She kept us informed the whole time we were waiting to let us know what was going on. Once the sale was completed she even went outside and helped me get my sons carseat and all other stuff out of my old car and put into my new car. I am over all very happy with the experience and I am loving my new car!

Service department was very knowledgeable and very helpful. They were able to squeeze me in last minute because I needed new plugs and ignition coils for my Volkswagen and driving back to Tampa. Job only took a few hours but they did an excellent job. Thank you again

Josh and James were awesome !

A bunch of liars . They tell you one thing on the phone just to get you to visit their lot and when you get there it is totally different. Never will do any business again.

Josh and Quentin were great to work with!

Nice clean place

Over attitude of the new department is a lot better than the previous. They treat you like family when walk the door. They serviced my car and had back to me in 1 hour after walking through the door.

Great customer service at this location!! Anson was able to secure a very good rate on a vehicle and was willing to work with us to ensure we were satisfied before signing the paperwork.

At first everything was going great. Salesman was nice and informative. Once we ran into an issue with my approval they started showing me car I did not want at all. They a expressed that I did not want the car they continued try to pressure me into buying with them. Every time I tried to leave they had to check something really quick. It took 2 hours to leave this place. You should never try to talk about someone into a car they do not want at all. Thats rude and bad business .

Jeff Smith Volkswagen of Warner Robins has an awesome team! Everyone is extremely nice and helpful. They ensure they cover all of your needs and wants in purchasing your vehicle. My salesman, Ian was the best! Go see him, hell make sure to get you in exactly what youre looking for, for what you want to pay. Forever a Jeff Smith customer!

Service was a plus an unbelievable experience wasnt looking really for the service that Jeff Smith provided through this crisis I am very thankful and will continously pray for our steps to be altered and for traveling grace and mercy in Jesus. Amen!!!

Great dealership to purchase a new or used vehicle! Mortez was very knowledgeable of the vehicle I was interested in buying. The whole process was completed in 3 hoursAnd my wife, granddaughter and I was out of there and on our way to take her home to Fort Belvoir, VA! Great trip in new car!!! We thank the complete staff at Jeff Smith. Very courteous & professional team that they have there!

The staff was courteous and professional. I had an excellent sales rep in Heather. She listened to me and she didnt try to sale me. I was pleased with my purchase.

We are very happy with our new truck. The service was great and the sales person, Virgina followed up with us the next day to make sure we were happy with our purchase.