I must say.... I was only going into the business to check out a basic mattress for my guest room the manager informed me on Sunday, but on arrival Monday I was greeted by Mr. Phil and he gave superb service.. He was able to allow me to purchase the next grade at a very affordable price the quality of the mattress in my opinion is substantial. I advise anyone to check here first before making another purchase. They are really understanding to their customers and allow them to pay expected price!!!!!! Thx Phil and Crystal

We went to mattress firm yesterday and had the most delightful visit and experienced help from Philip one of their sleep experts. We ended up purchasing a mattress and we received some pillows and just overall excellent service and very friendly. I highly recommend mattress firm on Watson in Warner Robins Georgia to anyone looking for a terrific personality in a sales expert person as well as in their prices. And the quality cannot be beat. Thanks Phil for such a pleasant experience hope to do business with yall in the future, Janet and Scott Bennett

I would definitely recommend Mattress Firm to anyone looking for a good mattress for a reasonable price. Phil was awesome!! He helped us and made the experience stress free. He was very helpful and made recommendations based on our needs. I didn’t feel rushed and I’m very happy with the purchase of my pillow top Mattress and adjustable base. I got the best sleep I’ve gotten in a long time. Definitely pleased with the results. Phil is the guy to see for all your Mattress needs.

I just closed on my brand new home & Bianca made sure to take care of me as I did purchase a very nice plush king sized Beauty Rest mattress. The entire staff was very welcoming. I would definitely recommend & will be going back again for future purchases.

We had such a nice time working with Phil to find the perfect mattress for us. He was knowledgeable, kind, funny, and a great salesperson. Never once did we feel pressured or uncomfortable which I was so thankful for. We’re so excited for our new Tempurpedic bed to get in soon!

I had a great shopping experience with Demetri! He was very informative and patient as I figured out which mattress was best for me. The store is clean and much nicer than I expected a clearance store to be.

Awesome business, friendly, and courteous staff. I purchase all of my furniture from here. I recently purchased a entire living room set, and had it delivered at the end of August…I didn’t realize until this past weekend a month in a half later that the power cord to the loveseat was missing, because I never used the loveseat…My daughter came home from college, and wanted to use it that when I realized it was missing…I went into the store, and explained what happened they immediately took care of the issue, and gave me a power cord….This is exactly why I always shop here…I would definitely recommend give them an opportunity to serve you with all your furniture needs….That’s again to the staff, and owners…YOU’RE ALL ARE AWESOME

The sales representative at Mattress Firm was excellent. Because of his selfless service, we will continue to buy a great product and a great store with great people. He went out of his way to assist no matter what we asked. That’s what customer service looks like. He gave us a great experience.

Got a great deal and they had amazing customer service. Demetri was very knowledgeable and was able to help me pick the mattress that aligned with my needs.

Great shopping experience! Walked in, Khrystal Anderson, greeted us, asked us what we were interested in. We told her what we needed and needed it today, our price range and she quickly went to work to find us the best deal for our price range!She was not pushy and listened to what we wanted... we were out of there in about 30 minutes..... no hassle shopping with a great knowledgeable sale gal!!!!Thanks Khrystal!!!!!👍🏻✌🏻💖

My husband and I were very pleased with the excellent service we received. Lakeitha was very knowledgeable with the products and attentive to our needs as costumers.

We had a great experience! Walked in not knowing what we wanted and walked out having bought the perfect mattress for us. Phil was super kind and helpful! :)

Wet had a very fine experience. LaKeitha was very knowledgeable and sold us a wonderful bed.

My wife an I were treated with the up most respect when we entered mattress firm in Warner robins ga by Phil who was very knowledgeable about the mattress that we purchased Im sure we will be buying future mattresses from mattress firm, thanks for a pleasurable experience.

Awesome experience. Phil went out of his way to help us get the most for our money. Learned a lot about our sleep habits and how to get a better sleep. Will definitely recommend to everyone.

Great customer service and affordable prices. Financing is available which helped us a lot. Received the mattress and box spring within the week of ordering it.

From the moment my husband and I stepped in the door we had the BEST experience. Bianca was an exceptional, helpful, patient and knowledgeable Mattress Firm representative. We went in to look mattresses to purchase later. We decided to purchase because of Bianca.

Not worth it. Went to get a bed, and somehow ended up being $1200 more than what was advertised. And apparently they run your information for a credit card without telling you, which I did not want. I found the exact same mattress and box spring for $1500 cheaper. Do your own research, they are way overpriced.

Demetri was very helpful. This is probably the third or fourth mattress I’ve bought mattress firm and I’ll continue to go back.

Walk in and knew I needed a box spring for the mattress and recommend and told me prices without even looking at the computer. So knowledgeable. Definitely will be coming back

Loved the customer service and availability. Bianca was very helpful and understanding of wife just found out she pregnant and I had just had surgery and helped us pick out the perfect combination mattress and adjustable base. Will and would recommend friends, family and people to go see her for your mattress needs.

Amazing customer service. I called and spoke to Khrystal in the Warner Robins store. He answered all of my questions and within 10 minutes he had ordered exactly what I wanted and set it up for delivery within 2 days of my order. He emailed me the invoice and I paid online. The easiest and nicest associate to work with. I highly recommend this store and Khrystal for any and all of your mattress needs!

Very clean store, great salesman, very friendly shop this store first you wont be sorry

Needed a new mattress and had looked at plenty of reviews. Went into the Warner Robins store and Samuel listen to what we needed and put us in the right setup for our bodies. Didnt try to push any specific brand but found us what we needed at the price we liked. Find Samuel at the store for the best experience in buying a mattress!!

Bought a nice Beautyrest mattress on sale that came with a free adjustable base. The salesperson convinced me to purchase the 10 year warranty for the base for an extra $250. When delivered, it turned out they could not install the base with my platform bed. Since the base was free and non-returnable, I simply asked for a refund of the extended warranty. They agreed and said they would issue the refund back to my credit card. Well almost four months later and my card still has not been refunded the $250 even after many calls and emails.

The sales associate Samuel was very polite and professional he knew his product information well and was very helpful in helping me select the correct mattress for proper back alignment. I felt very good about my purchase and my Mattress Firm experience was a good one. I recommend the Warner Robins location if u looking for good quality name brand Posturepedic Mattresses. Ask for Sam he will gladly assist you. I was surprised with how busy they were serving people it is a reputable store.

Demetrius was my sales rep. Great interpersonal skills, he listens, very knowledgeable very patient and kind...my kinda sales person.

Phil was very helpful in helping us find the right mattress. Great place to shop

Wonderful buying experience. Bianca was fantastic. Helpful, courteous and patient. Thank you Tim n Jen

Samuel was such a HUGE help today. He was so patient with us trying everything out & lead us on our way. We ended up with two mattresses today. Thank you Warner Robins Mattress Firm for your kindness. You guys Rock!! ✨✨

My experience at Mattress Firm was welcoming. Krystal is a very attentive sales associate. Thank you.

I may update this post once I receive my bed, but right now I feel like they did a bait and switch at the store. Picked a bed was told was a cushioned firm, but receipt just says firm mattress. There is a distinct difference between the two on their website. The lady tried saying they just call it a cushion firm in the store but it’s really just a firm... again two different mattresses on their website one firm one cushioned firm. We chose what we believed was cushioned firm at the store after being told that was what we tried. So.. again after we receive the bed that is listed as just a firm on our receipt I will update whether it is the right mattress or not. As of right now I feel they did a bait and switch.Lady was wonderful, nice and helpful at letting us explore the mattresses at the store though. So, in that regard they were great.

Mattress shopping is no fun, but coming here made it so much better! The staff is friendly and informative and I felt like I was being given information to make my decision instead of just pressured to buy. I would like to especially mention LaKetha Wicker whose product knowledge and stellar customer service skills really made all of the difference. They earned this customer🥰

Phillip was very knowledgeable and helped us out tremendously!

Service was phenomenal and informative. I found my new bed and I love how it feels. The payment plans are reasonable and affordable also.

Phil was wonderful and helpful. He gave us the best information to make the decision for the product we needed.

Khrystal Was very helpful and knowledgeable in getting us the mattress we needed.

They order the wrong size mattress so charged me the wrong price, which I caught after reviewing my sales receipt at home. The price on line is the same as the price in the store so the store advertisement as an outlet is false. Lets hope I get the right mattress. Price was fair. I knew exactly what I wanted before going into store.

Outstanding customer service and follow up. Matress Firm stands behind its products 100% and strive to solve even the smallest customer problems to make your experience 100% perfect.

LaKeitha was amazing to work with. This was my first time ever purchasing a mattress and she made it a very pleasant (non creepy experience). I told her my budget and what I was looking for and she let me know my options. There was absolutely no hovering or trying to up sell me. She even helped us strap the mattress and bowstring to the top of the car!Overall I feel like I got a great deal and made a new friend. Thank you!

This location will not honor the 120 day low price guarantee. The salesman, the paperwork, and even their website told me I had a 120 day window in which, if I find the same product cheaper elsewhere, they will give you the difference. I did find it cheaper elsewhere and when I asked them to honor that guarantee, they told me it doesnt apply to my brand (Tempur-Pedic). However, nothing anywhere says that. The only exclusions to be found are sales from websites like Amazon, Overstock, or eBay. It says nothing about Tempur-Pedic anywhere. This place is the car dealership of the mattress world. They say one thing, and suddenly get amnesia once everything is signed. Just my experience.

Although I havent received my bed yet because I just ordered it. I figured the service I was provided by Krystal Anderson was worth leaving a review. Everything was taken care of over the phone and she was easily the friendliest person to talk to. The process was easy and smooth and ive been left with a good feeling that ill be satisfied when the bed comes in

Phil was very nice and patient with us. Id recommend Mattress Firm to everyone!

We went in not even knowing what we were really wanting out of a bed. We were even going to get a bed for our daughter and we got to work with Ginger. She was out of this world!!! She really took the time not only to listen to us grown ups but to also make sure our 8 year old got the kind of bed she wanted. She make a connection with us and gave us all plenty of options. Her main priority was making sure we got the bed we would love and she achomished that. When you go make sure to work with Ginger! Her compassion, pleasantness, and absolute outstandingness really helped us in our decision. And most importantly she didn’t pressure us into a sell. 15/10 stars.

The sales associate Bianca was wonderful to work with. She was knowledgeable on every detail I asked about mattresses and adjustable bases. She gave fair pros, cons and customer opinions on each and didn’t push one brand over the other.

Ginger was an excellent representative. She gave me options and made sure I got the mattress of MY CHOICE. Excellent customer service 💜

I highly recommend Mattress Firm. La keitha was AMAZING! She did everything she could to help us get our new bed in before my surgery in just 3 days. And she was fantastic in assisting us in finding the PERFECT bed 🛌 ☺ .. I couldnt have asked for a better buying experience. Very satisfied customer right here ☺

La’Keitha was PHENOMENAL! My wife and I spent almost two hours testing out different mattresses. Not once did we feel rushed. Quite honestly, we (almost secretly?) felt like her favorite, most important customers in the store...and that’s saying something considering she was the only employee working and had about 12 other customers at one point during the day! She asked us a few questions about how we sleep, then led us to a few different options. We had also done a little research online and had some options of our own that we wanted to try out. No problems. We previously went to this same location and had a different salesperson and had a totally different experience. So, if La’Keitha isn’t working when you go in, do yourself a favor and go back when she is there. Excellent, excellent, excellent customer service!! Thank you!!

Ms Walker and Mr Sam were the absolute best. Nothing less then GREAT customer service

Great customer service…Great experience….Thanks Mattress Firm.

Mrs. La’Kethia Watkins was incredibly helpful and awesome to work with! I would recommend this location to anyone looking for outstanding customer service and discount prices.

Excellent in and out in about 30 minutes. Only 1 lady working and she was working very efficiently going from 1 customer to another yet still making sure everyone was getting the attention they needed. Loved the experience and got me what I need at the price I wanted to spend

Khrystal was extremely helpful and friendly both on the phone and in store!

We ordered a mattress almost 2 months ago from the Warner Robins location. We have had 3 failed delivery dates. After the 3rd failed delivery, we went into the store and they found that 1 could be delivered to the neighboring city, 30 minutes away, but we would have to pick it up. They gave us a small discount for our trouble, but I feel like the effort to track another mattress down could have been done on the first delivery failure. We were told it would arrive at the other store today, but I called and they dont get deliveries on Mondays, so we were told a wrong date for the 4th time. My husband had already rearranged meetings at work to go and retrieve our mattress. The entire transaction has been a huge pain on us, and I do not feel like there has been much effort on their part.

The rep was very helpful. I called first and then went to the store. She was very helpful both times. It was a very smooth transition. I highly recommend them

Extremely patient, and kind staff! We were given info that really gave us a better understanding of what we actually wanted. So we went with the more luxurious mattress and I am ecstatic to have it IN A FEW DAYS!

Excellent customer service.. very quick and easy.. in and out

I was very detailed in my needs and my budget . I was told that inventory would provide me options and drove about 60 miles just to learn they didnt have anything remotely close to the description I gave prior, they then attempted to upsale me 🤬. Gas was 6 dollars a gallon this week and Im non too pleased about my time and fuel being wasted, when they could have said No.

Phil was great! Very knowledgeable and super helpful. He is definitely not the pushy car salesman time. My wife and I spent well over 2 hours in his store to decide on the mattress we wanted to really invest in. When you’re spending that much on a mattress, you really have to be sure on what you want. He was just all around great. I’d recommend calling him and setting up an appointment.

Horrible purchasing experience!The lack of customer service and miscommunication within this store is absurd. Even after speaking with a manager and being assured everything would be corrected 3 separate times they still could not provide what I paid for nor what I was promised for the inconvenience. If you prefer a simple, easy purchase I suggest that you look elsewhere!

Sam at the mattress firm in Warner Robins, Ga was awesome. He was very helpful and knowledgeable about all the products. He let us take our time and when we were ready he was available for us. It was a smooth transaction.

Needed a new mattress. I was looking for a hybrid coil/memory foam that would allow me to sleep cool without pressure points. I found what I was looking for at a good price. The salesman was knowlagble and not pushy. Overall great experience.

Phil was the only sales person working. There was another customer in the store already. Phil took time to acknowledge us, so we can begin our search. He would check back to answer any questions we had. After his first sale, he gave us his total attention and explained to us everything we asked.We purchased a mattress and adjustable base. If you are ever in search for a mattress, see Phil at the Warner Robins store.

Bianca was great! Was looking for an affordable but still comfortable mattress and she helped me find one! Even tried finding one that was available at the store but ended up ordering the one in that I wanted.

Great service. Bought a twin mattress. Saleslady helped me load it. In and out under 15 minutes.

Our sales associate crystal was phenomenal she was very professional and helpful she gave us a really good deal and was very informative when my son is ready for his bed in the near future im gonna take him straight to crystal

Good customer service and friendly. They give you options and let you make your own decision with affordable prices. Highly recommended this place.

Do not buy a mattress firm box spring. It is made of literally the cheapest wood available. I went to SIT on my bed, heard a crack and TWO support beams had broken. There was mold in the wood once we had opened the bottom up to look. The wood was chipping and could crumble in my hand. Would not buy again.

We worked with Phil today. He was incredibly helpful and personable. He helped us pick the best bed for us and helped with all of our financing questions. I would definitely reccommend buying from Mattress Firm and working with Phil.

Mattress firm is the absolute best. My husband and I ordered our King memory foam mattress from mattress firm online and love it! We started looking for a full size mattress for our son and I originally ordered from another company (because of price) well that was a HUGE mistake! It was never delivered and when I would call asking about it they said they delivered so called again and said order was never processed...anyways I called Mattress firm and spoke to Bianca and she was AWESOME!! I needed a mattress for pick up the next day and so I went in the next day and told her my price range and she gave me such a great deal on the best mattress!!! Our little 2 year old boy has slept great and I cannot thank Bianca enough for her hard work!! She was my lifesaver that day! Will only go to mattress firm from now on!

Phil has always been such a big help! He helped my friend get a mattress and i came back a few weeks later to buy myself one and he delivered the same customer service that he gave her. He wasn’t pushy like most salesman are and he was very patient. I highly recommend shopping at mattress firm for your mattress! I bought a mattress for almost $40 less than what i would have gotten anywhere else and i slept amazing last night.

Phil was super helpful, he made sure we understood the sale that they had going at the time and everything it included. He showed us many different options that fit into what we were looking for and that helped us to pick the bed we believe will be the best one for us!

Our experience at Mattress Firm was a very pleasant one. Bianca Radford was our sales representative and she was very patient with us bouncing from mattress to mattress. We finally made a decision to buy Tempur-Pedic!I cant wait to take it for a spin!

Mattress firm really exceeded my expectations. I completed my order online and my delivery was on time and my drivers were very professional. The prices are very affordable. Because of several mistakes I made when making my purchase I had to contact my local store and they went above and beyond to help me. I will definitely shop here in the future. Thank you!

I went in to buy a new mattress and was promptly helped by the manager LaKeitha. She helped me find the perfect bed. When delivery day came, the mattress was out of stock and on back order so we were given another mattress. Two weeks in to having our mattress, I cant sleep. I went back in and spoke to LaKeitha again. She was patient with me and helped me the get the bed I wanted. The customer service at this store is amazing!

Staff very friendly and helpful. I think I got the best mattress they had in the store. The price was exactly as the manufacturer advertised (no price hikes) and financing was a breeze. Will do it again.

Phil gave me amazing customer service and was very patient for I have no idea what I was looking for other than knowing I wanted a queen size. He knew what was firm, soft or meets in the middle. He gave me no impression as a sleezy salesman trying to pressure me to a purchase, instead worked with my price range and nailed it to a amazing monthly rate!! Easy 5 stars

Phil in an outstanding salesperson. He told me everything I needed to make my decision on my purchase. I am glad I visited the store. Mattresses felt great first night on it

I visited this location in hopes of finding beds for me and my daughters and I’m so glad I went! The salesman named Phil was a miracle worker and helped me get everything I needed all in budget brand new, not returned items without having to spend extra! He was very patient and attentive to my needs and wants. If y’all are needing a new bed go see Phil, he will make sure you leave happy with your item(s) and the money you spent!

Very nice, honest, and helpful sales manager. Helped fit the mattress into my vehicle.

It was amazing john was very helpful and knew exactly what I wanted. He didn’t push me into anything I didn’t want. Even though he had other people trying to walk in he made us his priority. He made our shopping experience easy and fun.

Helped me as soon as they were available and helped me narrow down my choices based on my previous mattress preferences. Process was smooth, quick and professional.

The initial online experience was less than expected but when I visited the store that impression changed, I was impressed with the sales associates willingness to help us find the ideal sleep system at a price I was willing to pay,

Quick transaction. Reviewed website before coming into store, so I knew what mattresses were needed for daybed.

Very kind people. Good prices. Happy with this purchase.

Lakeitha was so knowledgeable & helpful. I knew what I was looking for & she narrowed an entire showroom down to 2 beds for me. Quick & easy.

Phil was great, he was very patient with us as we tried out several mattresses. Over all a very pleasant experience. I recommend them for your mattress shopping😊

They were awesome.... I’m very impressed with the service and will shop there again. Thanks for making a mattress firm lover. ❤️❤️❤️❤️

Great, timely, helpful and friendly service .. couldn’t ask for better service. Thanks to Khrystal

Ms. Whicker was a great help for my wife and me in selecting the right mattresses for our home. She was friendly and welcoming to us in the store. She was thorough in explaining the features of the mattresses. Highly recommend Mattress Firm!

I will always buy my mattresses here. The lady who waited on me was friendly and helpful. Its nice when you are treated so good

The customer service lady is so sweet. I had called ahead and let her know what I was looking for and she got out what I wanted plus some similar ones as well. She didn’t pressure me into anything and the experience was quick and easy!

Great help and service

Ridiculous! They send the wrong bed (only the headboard) and then refused to give a full refund(only half) or take back the part or even send the right part. Fix Your Mistakes!!!

Outstanding customer service. They work to fit your budget and make sure youre comfortable with your purchase. Lakeitha helped me feel great about my purchase. Would recommend to anyone searching for a mattress

The manager Lakeitha Whicker was absolutely great to deal with. She is knowledgeable, personable, and professional all at the same time. I really enjoyed my shopping experience.

I read the reviews online and I thought it would be a great place to go. We walked in and no one greeted us. They didn’t tell us about any of the promotions going on. It felt as if they wanted us to leave. I’m taking my business else where. I will not return and I wouldn’t recommend this place to anyone.

My visit was easy! The customer service was great and she fulfilled wants without hesitation!.

I walked in not really know exactly what to get. But came out a satisfied customer and confident in my purchase I made. Jonathan Nieves helped me really filter through what was a good fit for me & now I get to sleep the way I want. Excellent customer service, no hassling to make me purchase. It was an overall great purchase!

Amazing knowledge and service.