Buyers Beware!!Please read previous postMr. Walker, responded to my previous post by saying that hes sorry that I feel like my mother was missed treated by him. Please understand that my mother, my husband and I have tried to get issue resolve for about 6 months now. My husband spoke with him on Friday Oct.8, he said that he will email my husband on Monday Oct 11 to inform us what hes welling to do. Yesterday, you stated by email that hes only welling to reimburse $385.44. This is unacceptable! If Mr. Walker want discuss this any farther, he has my direct phone number and email.

Buyers BewareIn April of 2021, my mother met Mr. Rett Walker (owner) at her residence to measure for flooring installation services from his business. The day that she set for installment, she went out of town until the install was completed. His technician, John, installed the chosen tile (my mother wasn’t present). Shortly after install, the tiles started to pop up. My mother contacted Mr. Walker for resolution. He sent John back out to address the issue. At this time, John mentioned there is an issue with the floor and possible reason for the tiles popping up. During John’s first visit and installation of the tile, he never mentioned anything about a subfloor issue. John communicated to Mr. Walker that he did, but my mother was not present. First, this is a huge integrity issue. Second, John should have mentioned this prior to the install.After John repaired the first time, more tiles started to pop up. My mother chose this business to provide expert advice prior to the install. If this had been done, she could have made an informed decision of additional services required. She’s now in a situation where there is a huge safety concern due to improper installation. My mother’s kitchen was a safety hazard. She was afraid of falling. My mother is a 77-year-old senior citizen. My mother reached out to Mr. Walker on multiple occasions without reply. There is an expectation for customer service levels to be equal before and after the sale. During the communication between my mother and Mr. Walker, he advised her that John (technician) quit after working for him for 10 years. Also, he requested for her to get a quote from another business to be reimbursed. My mother got a quote and work was being scheduled. She called him on September 21st, but his wife Mrs. Molly Walker advised her that he was on the Airforce base working, but she will let him know. My mother spoke with Ms. Molly Walker about the refund in the amount of $1365.00 which is the amount that she paid for the tile only. My mother was advised by her contractor that they will not be able to reuse the tile; therefore, he can come and get the tile. My mother asked Mr. Walker to make her whole by accepting his responsibility. After about 6 months of trying get resolution, Mr. Walker agreed only to pay $385.44 to help pay for the subfloor. We spoke with Mr. Walker on September 30th, we made it clear to him that she’s not asking him to reimburse her for the subfloor because John didn’t damage the subfloor. As previously stated, my mother is looking for the reimbursement of the unusable tile due to your technicians (John) improper installation. The installation should have never taken place due to the condition of the subfloor. John did not mention this to anyone and installed the tile anyway. This left her with unusable tile. My mother didn’t cause the problem, his technician caused the problem, but Mr. Walker doesn’t think his company is responsible for his technician’s improper installation. I would give zero star but it will not let me.

11 weeks later and still not doneVery dissatisfied

I am so pleased with the service we received. I had a deadline that was pretty tough but Acoustic Floors came through and did a wonderful job. I was pleased with the installers also. They were friendly and cleaned up nicely, would highly recommend!!!

Ive been shopping for new flooring for about a week now and have visited many flooring stores in the area. Ive had a really great experience at all, except Acoustical Floors. When I walked in to browse the showroom, the woman at the desk said nothing to me. I walked around for about 10 minutes until she finally acknowledge my presence. She asked if I needed any help, and I said I was just looking at the moment. Her rude response was Good! Cause I cant help you anyway, Im just the Bookkeeper, Jessie! She then began rambling about how the owners left her there with no help and appeared to be just miserable. I honestly tried to ignore her negative attitude and asked her a question about a tile, When she approached me, I could barely handle the smell, she was doused in tobacco smoke. She continued to complain about being left there alone and how she could and didnt want to help me, she was so rude and nasty. It was the most unprofessional, awkward experience. Ill never visit this establishment again. Jessie, if youre that miserable, please find something that makes you happy.

Fantastic job did exactly what we wanted and 30 percent cheaper than the other company of similar size in town. Have used 3 times in 18 years for different things and there been great every time.

Excellent customer service and very competitive pricing! Not to mention free estimates!

Disappointed. Sales representative was disorganized. Met me at our first appt time, after that at our other appts he was late, occupied with someone/something else, or would call to meet last minute. Many of the samples available that I wanted I was told they didnt carry in stock and were unable to order. Also, watch out for their hidden fees.

Great business!! Will use again!