Flame let my husband know she would be there in about 20 min. Tara arrived in less time than that. She told me the fee for the service call figuring in my service contract. She ran diagnostics and checked the air flow temperature at the nearest register vent. It was only rising 2 degrees and should have been rising by 45 degrees. She checked the gas flow it was high but the flame strength was weak. The cause was a spider web plus the dead spider. A little eerie and a little creepy and rather appropriate considering Halloween is only 5 days away! Tara did a thorough job of cleaning out the 🕸️ and 🕷️. It was a fair price for the service rendered. Yeah! We have heat again! Thank you Tara and Flame. 👍

The customer service was great!Curtis was excellent! Walked in and explained to me exactly what was wrong with my furnace, (unlike the contracted technician sent out by the city utility company.) The previous technician told me I needed to replace everything and the city agreed. Curtis fixed the problem within minutes, went above and beyond to make sure everything was working efficiently and safely.I would recommend Flame to everyone.

Flame removed our old boiler and hot water heater. Installing a new combi unit in a small space. The plumbing work is well done, and the electrical is well done. They listened to our requests, and did the project they way we wanted it.

After scheduling my annual furnace checkup with Flame for the first time, I was impressed with their protocol... Well-detailed service explanation, price, date/time, and how I will be notified prior to the appointment. I received an appointment confirmation email upon finishing the call, days later a reminder text, and on the day of the appointment, a detailed text introducing me to my technician along with a photo for identification and the office phone number was provided in case I had any questions. Soon thereafter the technician, Kyle, arrived in the companys van and introduced himself (although I was already fully aware of who he was). A friendly smile, very polite, and happy to answer any questions. He immediately began by explaining what he will be doing and after showing him the location of the furnace quickly got underway with the inspection. I was thoroughly impressed when making the call after learning they offer a thorough 22-point inspection, but without any disrespect to the company, I was very / more so impressed with Kyles recap knowledge and answers to all my questions without hesitation. I would rate this a 5-star experience and highly recommend Kyle as a technician. Thanks again Kyle and Flame Furnace - you left me both at ease with the outcome and more knowledgeable about my furnace and the corrections needed.

Flame sent a plumber to the house to fix an emergency clogged toilet issue. The tech did an amazing job and resolved the issue quickly and efficiently. I would definitely call then again. Very professional.

This is the second time that I have used this company and am very satisfied with the service provided. Calling to set up the appointment was great and the receptionist was very professional. The technician that serviced our air conditioner and furnace was top notch!! The company was awesome at communicating via text reminders and the technician was awesome with calling to notify that he was on the way. I would recommend this company and plan to use them in the future.

I am very pleased with the service that I received from Flame Heating and Cooling. They came out on the same day and installed a new water heater on the same day that I called them. I am pleased with the work that was done and would recommend them to others.

Mike C. came to check the furnace for fall and not only explained in detail his findings and what that meant, but helped replaced our filters that I had bought and talked me through options to balance temperature zones. He was courteous, conversational, clean, and kind to our children on top of that all!

Sean and trainee Joyce provided great service. Both were professional and explained the different steps of what they were doing. They were thorough and answered all my questions. Above and beyond! Thank you! Will highly recommend and use FLAME again.

The technicians are very knowledgeable, friendly, courteous. They did a very nice job and cleaned up before they left. They took the time to explain things to me and kept me informed of any issues along the way. The scheduling process is very efficient, they text you or call when theyre on the way and they send a picture of the technicians so you know who is arriving. Excellent customer service!

Excellent work. Right on time. I liked the text with the picture so I knew who was coming to my door. Thanks Mike Cowan

So appreciative of the quick response to replacing my old, broken water heater today. I called Flame at 8am and by noon they were on site starting the replacement. Gavin, the tech, did a great job. He cleaned up the area where he worked and explained everything he did. Wonderful service at a fair price. Thank you!

The gentleman who came to my house was fantastic. I received a text prior to his arrival with his image so I would know who to watch for, he was courteous, took time to answer all my questions and make suggestions on the best ways to keep my furnace and AC working at top performance. He was not pushy or in a hurry and covered all the checks that he completed. I have had great service and support from Flame since they installed my new furnace and AC 6 years ago. There are very few companies that I feel good about recommending but I would recommend Flame with full confidence!

Excellent Service! Rob and Jeffery from Flame plumbing were outstanding in the repair of a cleanout drain in our furnace room. Super professional, and did an outstanding job. Before they even start the job the Flame techs always lay down a runway of protective paper from the entrance to the home all the way to the repair location. They wear protective booties and make sure to clean up after the job is done. Cant say enough about the professionalism of these guys as well as communicating the scope of work and any potential issues...etc They also send you a text of when the Technicians are dispatched along with a photo of the tech and their customer rating. Highly recommend them.

Throughout my military, public and private careers I have functioned as a basic employee, a supervisor and an administrator.Now that I am retired, I enjoy watching professionals at work.Today I observed that Bill consistently employs that extra 10% of effort that makes the difference between good and excellent on a performance evaluation.

I purchased a Natural gas barbecue and my old natural gas line was not big enough for the new connection. I called in the afternoon and the technician was out the next morning to run a new, to code hard pipe line for my barbecue. I was able to barbecue my steak that night.

The entire Flame team was fantastic from start to finish. They were quick, efficient, and professional. Thank you!!-

I would personally like to thank the technicians and the amazing staff at flame heating and cooling. From Tiara, to Brian, to the rest of the secretaries I talked to and the technicians who came out and did an amazing job. The people at flame are always courteous, professional and very nice and respectful of your property. They explain what they are doing and they are very honest and let me tell you they will bend over back words and do everything in there power to make the customer experience outstanding. I will give flame credit that they always want to be doing the right things for there customer if there is an issue with anything. I can say this company has integrity, there honest the work their employees do is something but the best. There prices are fair and the quality of their products are outstanding. My experience with flame has been truly amazing. I would encourage anyone to give this outstanding company a try as they will do some amazing things. They are very particular on how they do their work and everyone Ive dealt with will go above and beyond for you. The technicians are very careful and good and take great pride in what they do. This company has been in business for so many years because of honesty, integrity, Great customer Service and the quality of the work they do is the best. I do not think there is anyone better than flame. Thank you and I encourage everyone to at least give flame a chance. You will make the customer experience fantastic. I give them 5 out of five. Thank you Flame.

Nothing but praise for Flame. Quality products and top notch installation. I called around and their price was Very competitive. Whole job was done and gone in about 4 hrs. Ive had 2 furnaces/ACs and now a water heater by them. They are great to work with.....

Professional and efficient service. Looking forward to using them again in the future.

Adam Olson, came to my house and was great! Took him 5 min to find the problem and fix it. Very knowledgeable and professional! I had flame install my system and all my service needs are handled with them.

James came by and got me together. Good work and professional. I got a text with his name and picture before he came which was great. I waited awhile before I decided to get my lights fixed because I thought it was gonna cost an arm and a leg. I got my money right and then set up an appointment. Yo my surprise the total cost was the service fee. I will definitely use them again

I tried using this business because I was recently referred to Flame by a friend to replace my furnace as a result of the flood we had in Wayne County back in June. She had hers recently replaced. I tried scheduling someone to come out because I am without heat and need a new furnace. The person answering the phone ask was this FEMA related I said yes then was told they are not doing anymore FEMA related work. My question, what is the difference between FEMA or not when it comes to replacing a furnace? FEMA does not pay the contractor the homeowner does. Its also cold in my home whether or not FEMA reimburses any of us affected by the flood.

I called them out for a quote to eeconnect a new sink i installed along with a dishwasher and garbage Disposal. The quote was $723.00 plus an additional 228.00 or something. My wife was home along. Mind you i just had the Dishwasher set in place and electrical done brand new along with having the sink installed so had that had to be done was connect the waterlines and drains to the sink and then reconnect the dishwasher and harbage diposal. $1000.00 almost. I think not. I think he tried to take advantage of my Wife because she was a woman and the rep didnt think she was knowledgeable and also possibly because it was a new kitchen cabinets and granite countertops so maybe he thought we would pay the high cost. Now i am stuck paying for an Service Call of $89.00 and the Guy wasnt even in my home for 2 minutes. Also i tried to savage the deal and say just hook up the sink. He told me no and that his Boss wouldnt let him and even if he did the costs would be the same. What a RIP off. Use Extreme Caution when dealing with this Company. Called and asked to speak with the Manager and dont know if he truly was or not. But he cosigned everything the Rep said. Smh.

Got central air installed in my house on September 1st. The salesman came to my house to review my furnace and house. It’s was pretty painless and it’s cool they offer financing as an option. The crew came at 7 am and were pretty efficient and respectful. The only problem, was they were not prepared with the correct materials to do the installation for the furnace. New ducting had to be installed with the new setup. The crew mentioned to me the salesman didn’t do the correct measurements and that affected the crews install time. They crew spent a good hour to two hours waiting for parts to come from the shop. I want to stress that the crew did nothing wrong, they were fast and efficient when they had all the parts to do their job, but as a company Flame/management did not correctly prepare so the crew could do their job efficiently. The crew arrived at 7ish am and left around 4:30-5:00pm due to the set backs. At the end of the day they found my Nest thermostat was not turning on the furnace. They found I had a two wire connection to my thermostat and it needed a 3+ wire connection. Since the crew was so set back waiting for parts half the day, they didn’t have enough time at the end of the day to install the new wire connection for my thermostat so I had to wait until Friday (September 4th) for the electrician to come back and install the new wire. The technician came back on Friday and everything worked after the new wire was installed.The crew was great but sales and management did not correctly supply the crew so they could do their job on a timely manner. I was quoted the install would take 4-5 hours so I was a tad irritated that this install took nearly 9 hours....

Overall great service. Immediate response to service call. I thought it was fantastic that Flame sent text messages indicating technicians experience and qualifications. Text also included a photo of visiting technicians for your security. Flame has done other work for me that exceeded my expectations. 5 star contractor!!!!

Very friendly, knowledgeable, clean, timely. I only met John and Joe and they did excellent work; Im glad I hired them. I barely even knew they were here. I will certainly recommend Flame and I will definitely recommend this crew. I hope I dont need service, but if I do I hope they come out.

I was dissatisfied by our past provider, Mastercraft.FLAME was referred by a number of people in our neighborhood. I needed an inspection and was pleased by the ease of communication. The tech they sent, Adam Olsen, was knowledgeable and a great communicator as well. Well be a repeat client.

Interviewed multiple companies glad I chose Flame. Great experience.

Very pleased with the service and installation of our new heating and air conditioning units. The crew sent for installation were very professional and respective of our home and surroundings. They were very willing to answer any questions through out the process At end of installation the crew leader took me around installation to show me work done and explain proper procedures to use. Incidentally the units replaced were installed by Flame 23 years ago.

I HAD A FURNACE TUNE UP TODAY 10/25/2021 AND THE TECHNICIAN KYLE WAS VERY KNOWLEDGEABLE, PROFICIENT, PROFESSIONAL, EFFICIENT, AND COURTEOUS. THE PRICE I WAS QUOTED WAS THE PRICE PAID (very reasonable) AND IT INCLUDED A FILTER FOR MY HUMIDIFIER ( which was difficult/ impossible to find at any hardware store). KYLE WAS VERY VERY PATIENT AND ANSWERED ALL MY QUESTIONS REGARDING MY FURNACE AND HUMIDIFIER. I WAS ALSO SENT A PICTURE AND A BRIEF DESCRIPTION OF KYLE SO I KNOW EXACTLY WHO TO EXPECT. FLAME DID THE SAME THING WHEN THEY INSTALLED MY CENTRAL AIR UNIT IN MARCH OF THIS YEAR. I WOULD RECOMMEND FLAME HEATING AND COOLING TO ANYONE WHO WANTS GREAT TREATMENT AND GREAT SERVICE

Real Pros at Flame. Tara is the best. Knows her trade. We have confidence in her work and her consultation.

Tara was on time, explained all of our options, including the price. The work was completed over the next two hours and for the price quoted. Before she left, she took the time to explain maintenance options and to make sure we didn’t have any additional questions.

O nJuly 28, 2021, which was my appointment date with Flames furnace a dand Cooling the tech Jeff arrived at my ho.e on time. He was very professional and well mannered.I explained the issue on hand. The Humidifier was leaking excessive amount of water. Shortly thereafter the problem was solved. Jeff explained each step of the procedure and assured me I would not have any more problems.Furthermore the repair price was very reasonable compared to other competition. I was so satisfied with the job that I will make an appointment with Flame Furnace this coming fall and winter season. It is service people like Jeff who give Flame the top and number 1 rating. He is truly an asset to the company.Robert BadgerA customer forever

Always professional and knowledgeable-very happy with their service.

Serviceman Jacki was knowledgeable and helpful in explaining the work required to repair our furnace. He and his company have responded positively to our concerns which makes for a wonderful experience.

We have been Gold Plan customers of Flame Heating and Cooling for several years. They have inspected, maintained, and repaired our previous furnace and AC, replaced laundry room faucets, and fixed a leaky shower. In February they installed a new furnace and AC. Their service technicians are consistently very professional, skilled, informative, polite, respectful of safety, and on time. The technician always lets us know when he will be arriving and texts us with a photo and also calls. Their installation of the furnace and air conditioner in February was done with a team of technicians who worked together well, got it done in one day, and left everything cleaned up. I highly recommend them!

Very punctual and professional. My service tech was Kyle D., and he was simply great. Honest and upfront. Looking forward to a consultation for new A/C unit with Flame 🔥.

The technician was excellent! Very professional, personable honest and efficient. Customer service was outstanding as always. I have never had a bad experience with Flame. I recommend them to everyone I know. Keep up the good work!

Mike was able to get to business the same day that I called for service. He was very professional and worked quickly to get my AC units back up to full speed. It was extremely hot but Mike worked continuously to get our units back on track. I would highly recommend Flame for any AC maintenance or repairs.

We had Flame update our electrical service panel from 60 amp fuse to 100 amp circuit breakers. The electricians arrived on time and even with a few unforeseen problems, completed the job in one day. Ken and Nicholas, thank you! We appreciate your hard work and happily recommend that you and Flame be considered by others.

Flame performed my annual check up on my A C unit. The tech Mike C. was on time, answered all my questions and did a great job checking out the unit. I have used Flame for many years and never been disappointed

All the plumbers who dug the 4 deep hole from our homes sump pump area to the city storm drain did a GREAT job! Thanks to Master Plumber Alex and all the other plumbers involved....namely Zac, Rob, Carlos, Gavin and John....Thanks again for all your HARD work!!Darrell and Ana Gabriel

We are big fans of FLAME Heating & Cooling. Every sales and service representative that has come out to our home over the years has been knowledgeable, professional, respectful and friendly. We have been on the Gold Plan and can always count on a quick response to our request for service. Today, Adam was no exception. In addition to checking our recently-installed Central A/C Unit (06/22/2021), he inspected our water heater and furnace damaged to recent flooding during the same call. We will be ordering both of these items this week. He also made an early, much-appreciated house call to our neighbors across the street. We never hesitate to recommend FLAME to family and friends. Maureen & Chris Dritsan, East English Village - Detroit, MI

Lee and Mo were awesome. I had Flame out to do maintenance on my AC and to diagnose an issue with our zoning system. They were pros! The Service Manager, Ahmad even gave me some great information on a great product called the iWave which improves the air quality of the home. Its something were seriously considering. I will certainly continue to use Flame.

At the start of the hottest week of the season, our main floor air-conditioning unit broke. We have a gold plan and it took a week for aservice man to come and tell us the obvious, our 25 yr old unit needed to be replaced. I said fine, order one. He could not, he said a salesperson would have to come out and give us a quote??? Oh, BTW it would takea week for the guy to come see us... for what, to try to sell me a newunit?? I know I need a new unit....meantime it will start to swelter soonand we will be trapped in our basement. Flame is great until you need them in a pinch. The Gold plan is worth as much as a VenezuelanBolivar>

Great Company..Had my 20 year old AC go down at my office in 90 degree weather. Called Flame and they came out right away with a spare unit to get me by until we could get a new one. With Covid, everything is backed up and I thought I would be without AC for weeks.. Thanks to Flame we are back up and running. Highly recommend!

Flame installed a new gas line for our dryer which was relocated to other side of basement.Service was prompt...technician was courteous and professional.

I was completely impressed from beginning to end of service. The customer service rep was amazing when she set up the appointment. She quoted me a price and detailed out what I would get in this service. The service tech called before he arrived. I even received a text to say the tech was on the way. It included his picture and a short bio so I would know who was coming into my home. The tech talked me through what he was doing and answered any questions I had moving forward. Inspection stickers were placed on my appliances and I was totally impressed. My invoice and inspection form was sent to my email before the tech even left my home. I will totally use FLAME again!!!

Most unprofessional lying individuals I have ever contacted. Had an estimate done the sales person told me he will go back in the office and let me know next day the actual price day goes by nothing second day goes by nothing third day no call for a day no call I decided to call nobody return my phone call few days later I get an email with a quote I agree to it and never heard anything back schedule installation or anything and then one morning I get a phone call stating that Installation crews will be coming out to my house today who does that nobody called me to schedule anything they just randomly show up whenever they feel like it terrible customer service.

Our FLAME Technician was a great guy (Mike Cowan) ... personal and very professional. He diagnosed the problem in less than five minutes and completed the AC repair in about 30 minutes ... no surprises. System is working great !! Thanks

These folks show up on time, their work is solid, and they believe in doing things right. After a computer error caused a missed appointment, I was compensated immediately and without question. Communication from all parties was clear and consistent - the worker bios in the service reminders are a really nice touch as well.Perhaps most importantly, FLAME understands how customer care drives reliable profits over the long term. Based on my conversations with various team members, they have clearly drilled this value into all of their employees from contractors and labor all the way to scheduling and sales. Thats why Ill use them for as long as I live in my current home.Specifically, we needed a complete mechanical overhaul of our house, so this was a big job at great expense to us - our first major investment in our new home. The following FLAME team members made this investment worthwhile:Our salesperson Tom answered all my questions and really worked with me to find the right balance between cost, energy efficiency, and performance. Eric and Darnell deftly replaced/installed a completely new HVAC system, a new floor vent, AND a hot water tank in 2 days (with the energetic assistance of Keith-David, lol). They were knowledgeable, kind, and easy to talk to. Mike the electrician wired everything up, made doubly sure my house wouldnt burn down at my request, and gave me some valuable pointers about how to prioritize future service. It was a truly collaborative effort, and everyone worked comfortably around other ongoing home repairs, our pets, and our newborn.Couldnt be happier with the service - professional, honest, and even affable. Thanks so much!

I am so thankful for Flame right now, especially Sean who just left after fixing my A/C unit. My air stopped working last night, and with 90 degree temperatures and 90% humidity, this was a major problem since I have severe asthma. In less than 24 hours, Sean was here, replaced the capacitor, and my house is cooling down. The charge was very reasonable.I had Flame install my new furnace and central air about 10 years ago, and they are the ones I call on the rare occasions I have a problem. Thank you, Flame!!#CustomerForLife

Great experience. The technician, Dusty, was timely, courteous and knowledgeable about our sump pump issue. Flames prompt response to our call was appreciated and Dusty was able to replace the unit without a hitch.

From the call to the service that was given was flawless. Carlos was very friendly and knowledgeable about the job. He cleaned up after himself before he left. The receptionist was nice and got me in real fast plus they had a $99 drain special that helped on the pockets. I would recommend this company and I will use again in the future.

Brandon Peltier was very professional in doing a Furnace Safety Check. Explained everything was he was doing while doing it! Great job! Thank you!

Top-notch professionals! Very easy to work with. Rob was outstanding. I don’t live in the area so he shared photos of all the work and estimates that needed to be done before and after. There were no surprises. Highly recommend.

Flame heating and cooling was very professional from the start, the Customer Service rep was polite and courteous. I called two companies and Flame responded promptly. The Service Tech was very knowledgeable and honest. I have the DTE service protection and their tech came out previously said the furnace couldnt be repaired, Matt from Flame ran a diagnostic and found out it was the blower motor. He had one on the truck and we had heat in a few minutes. Thank you Flame heating and cooling, we are seniors and appreciate your prompt response and good work.

Came home after a weekend away to find my water heater had leaked all over my basement. Called Monday morning to see if someone could come out and take a look at it. Rob came out within an hour of calling. Said I needed a new water heater which I expected since mine was over 15 years old. He said he would be able to get it done same day. He even cleaned up the water in my basement and unclogged my drain in basement without charging me. Great experience!

Pilot on hot water heater out and could not re-light. Excellent response time and service. Technician and trainee were professional. Resolved the issue, remained on site for about 20 minutes to make sure it was working. Have had Flame Gold membership for 15+ years and would highly recommend for all their services.

Great service. The technician as punctual and addresses our plumbing issues in a competent and professional manner.

Excellent service, clean, professional and very informative. Very nice job from all your HVAC specialists. Thank you flame!

I had an AC installed in February and I couldnt be happier. I had a great deal with the February special and the installers did quality work. They were very respectful of my new floors and corrected the corner cutting from the previous hack job. They have a better product selection than the manufactured home service companies. I recommend FLAME to everyone for all of their services.

No one likes to completely replace their HVAC system, but these folks did a great job. They sent a SWAT team of people to remove the old beast, line the chimney stack, install a new AC and of course to install new furnace and thermostat. They were courteous and professional. Also, I liked that every time they sent a new person, I received a text with a picture of the person that was coming. Nice work. Highly recommend.

My service guy Mike Cowan was very professional and on time. He was very Knowledgeable.

Ken went above and beyond to help me with my electrical issues. He explained everything throughly and was able to get my AC working for the first time in over three weeks! Thanks again ken!

Jeff was awesome and came out the same day which was a Great surprise considering the state just experienced recent flooding. He was very professional, patient with explaining each step and even came up with additional options for my particular situation. Thanks Jeff :)

Very professional curtious kind pricing is very reasonable 👍 I highly recommend there services

I noticed this morning that my kitchen sink drain was blocked, called Flame, and someone was here at about 11 am to unclog the badly blocked drain. Not only did he unclog the drain professionally but he also cleaned the sink and the area under the sink. Very happy with the service, responsiveness to my emergency, and professionalism of the work.

The technician was very helpful and replaced the furnace filter and cleaned the dehumidifier and the outside compressor and checked the coolant level. He was very helpful.

Had a new Bryant ac/furnace installed last week. Great crew..on time...good value and financing....really a great job..highly recommend. Courteous..explained everything well. Salesman Troy did an awesome job going through every detail with us. Very satisfied with my nice cool ac going right now.

Please BEWARE!!! They completely lied about having knowledge on irrigation boxes. When the tech arrived to my home, he was clueless on the box and wiring that needed to be updated. After an ineffective analysis of the job, he requested the $89 service fee; which is a rip off! However, to keep the peace I paid the fee. I made an attempt to reach the owner or someone in a position to discuss this matter and I have gotten absolutely NOTHING!!!! I am currently taking other measures to have my money refunded and caution others of their fraudulent business practices. By the way, they quoted me 5,900 for an irrigation update on wiring!

My generator was cycling my air conditioner every 4-5 minutes. The Flame technician Mo Kang was fantastic. He was familiar with both ACs and with generators. He spent the time to diagnose the issue, test it and get things running. Perhaps the best HVAC technician I’ve had in a long time. Couldn’t have been more pleased with the service. Flame also installed my new AC last week and did a great job.

FLAME has checked our furnace twice now and theyve done a very thorough job checking and explaining things both times. Ive been very happy with their service.

I had my annual furnace maintenance and filter replacement done this morning and as always, the tech was on time, friendly and professional. I would recommend Flame Heating and Cooling.

We had some gas leaks that required repair to the pipes. The master plumber came out and checked everything and fixed everything very professionally. We had to wait for Con En to come back out to turn the gas on and you never know when they will show up, but the plumber waited and it got resolved. Can finally move back into our house again! FLAME was recommended from a friend and it did not disappoint. Would highly recommend.

Technician was on time and thorough. He fixed only what was needed and gave estimates on a couple of other items. He was not pushy at all, but informative. Will use again. Thanks!

Had my AC checked up today that went great. Will have some plumbing work done in the laundry room next week. They fixed my boiler last winter and that was great. Very polite and professional workers. Thanks!

Ramsis was very professional, knowledgeable and personable. He explained everything and answered all of our questions. My husband and I are very pleased with service.

I had them come to install a new AC system and circuit breaker box. The technicians were professional and knowledgable. I highly recommend them and I will be calling again for other work. I appreciate their hard work.

Kitchen drain line is leaking at stack and kitchen cabinets & adjacent wall are required to be removed, prior to an estimate being provided.The Technicians service was good but, the picture sent to identify him prior to his arrival was someone else.

Service work was perfect and Tim, the technician was on time and did a great job. I m a gold plan member, and have been for many years. Flame is a great company.

Mike Cowan was our tech. He was very professional and knowledgeable. He explained everything and did a thorough inspection. He is a top notch tech.

Erica and Brandon were GREAT! Erica received my call, walked me through my issue and set me up with a time just a few hours later. Brandon showed up on time, was able to quickly diagnose my leaking radiator piping (all over the basement and with a lose of heat) AND take care of two plumbing issues I had. Pricing was fair and transparent. Brandon was professional, got along with my dog, and made great recommendations for preventative maintenance I could do on my own! Professional and Empathetic team! Thank you!

They got to my house very fast after making the appointment and did a great job finding and fixing the problem on my AC unit. Very pleased with the results.

I had a serious A/C condensation issue. And the service tech, Jeff went beyond the call of duty. The issue wasn’t the furnace/AC, it was duck work in the attic. Jeff went up in 92 degree plus heat. I said, “you don’t have to do this”, he said, “let’s solve this problem”. He sorted something out that was going on for five years. Thanks Jeff your your persistence and professionalism. Dave Meador, Vice Chairman DTE Energy

Very professional and thorough. All services were explained and done in a timely manner. Melissa made me feel confident that my air conditioner was working correctly.

Jim, Ryan, and Ken installed a Mini-Split A/C system in my home. They did a phenomenal job in layout of the components and performed a visually unobtrusive installation. Highly recommend !

Installed complete system. Did a wonderful job and really worked hard. Thank you David Hogrebe, Darnell Johnson and Bill Will. Explained everything to us. Would recommend the company.

We used Flame to replace our aging water heater. They were very good with communication, showed up on time and took all proper precautions (both with social distancing and protecting floors during their work). They had the entire thing done within 4 hours and no issues along the way. Very happy with their service.

Gavin came and was very helpful and friendly. Very professional

On time, very professional, informed us of their service plan but was not pushy about it like most companys.

DaJuane did a great job of servicing our AC. He was quick, efficient, professional and personable. We’ve used Flame before and we’ve always had good service. We also love their Gold Star Plan that protects us from any unforeseen problems.

Outstanding. Matt came out and diagnosed my problem with my new Nest thermostat within minutes. I had made a mistake when installing, which he recognized right away. He replaced the fuse and properly wired the unit- the AC unit kicked right on once complete. Excellent service by a man who served our country as a Navy veteran. I have found my HVAC guy for life. Thank you Matt!

Great job FLAME TEAM ☆☆☆☆☆☆ . LIKE TO THANK TROY in sales and TJ H. Plus the technician that came by to get the new HOT WATER TANK in and the old one out. Fast and friendly service . Thanks again TJ H FOR YOUR SERVICE ON THE INSTALL. GREAT SERVICE FROM START TO FINISH.!! BE GLAD WHEN I GET THINGS SET UP FOR A NEW FURNANCE AND AC IN THE COMING MONTHS.THANK YOU, M.A.

Flame installed central air in my house and I initially had some problems with the system that, while frustrating, Flame came through and addressed for me when they came up. To begin with, the initial installation was done with ducting that was not up to code, and they had to redo everything for the city inspection to pass. The guys who put in the air handler didnt coordinate with the electrician who wired up the thermostat, and he had to use some workaround to get it working the first time. Then came my annual problems at start of each summer. The first time, the thermostat would not get power from the air handler, and someone had to rewire everything with the consequence that the fan was no longer functional. This year the compressor wouldnt kick on, but Flame was not responsible for that one. I had some roofers who unplugged a cable and left it that way without my knowledge. Louis came by and got everything up and running along with an add-a-wire to fix the fan problem I mentioned.

The technician Jackie was very knowledgeable, professional and friendly. I appreciate his help. Recommend FLAME to anyone who is looking for heating and cooling issues.

This was our first experience having our A/Cs inspected. Brandon was very knowlegeable and efficient. Im confident our heating and cooling needs are in good hands.

FLAME came to the rescue today after a valve burst in our hot water heater and water went everywhere in our basement. As soon as I called them I received a call from Troy to give me a quote on a new hot water heater. Not only was his quote very reasonable but the warranty included was unbeatable! The technicians were out within a few hours to install our née hot water tank so we didn’t have to go without water for more than a few hours. I’m so thankful for everyone who helped us out today! It was honestly such a blessing and positive experience I will definitely be using them in the future if needed. Highly recommend this company.

I was going to use this company anyway but my furnace went out two weeks before my appointment and Troy went out if his way to schedule an appointment earlier! He went above and beyond to make sure I got what I needed and I was ok until it could be installed! The installation crew was super nice and professional. I would recommend this company to anyone!!! I am so pleased with the work and the constant above and beyond!!