My recent purchase of a Trek Verve 2 - with a compromised supply chain - was handled with great professionalism by Macomb Bike. They were very honest about supply issues when I placed a deposit on the bike and were very accommodating in ensuring that when it was received - if it didn’t meet what I ordered - deposit would be fully refunded. I truly felt that they were not taking advantage of the high demand (low supply) on bikes and making sure orders placed were a minimum risk to their customers. I greatly appreciated that, which wasn’t my experience from other Bike shops in the area! This is a company you can trust!
Great staff. Very knowledgeable. Always friendly and willing to help when we come in.
Love how clean the store is and how kind, helpful and knowledgeable the employees have been! Special shout-out to Alex for going above and beyond to help me find the perfect Trek bike! Store is a bit far from where I live, but is worth the drive! Thank you very much for such a great experience!!
My husband bought my bike here and I loved the customer service! Jim went above and beyond. I love my Electra cruiser! Their life-time maintenance can not be beat.
They are probably some of the nicest most helpful people Ive ever met. I took my bike in for a quick fix and he did a great job. Super friendly I pray Jesus truly bless them all
My grandsons brakes needed some repair and he wrecked his bike so his handlebars were messed up I took it to Macomb bike they did a great job took them about 10 minutes fixing the bike I am very happy and pleased and I will be going there more often I also seen some things that I want to get I will definitely be shopping at MaComb bikes and I will be letting everybody know what a great job they do thank you guys I appreciate everything
Amazing staff! Will always treat you like family and not just another customer to sell bikes to. Quick turn around times and great communication to keep you updated with what’s going on with your order/service.
I have been a customer since 2018 and I bought 3 bikes from it. It’s a family owned business and they make you feel like family.Most importantly they don’t try to sell you stuff and Gadgets that you don’t need. They are honest and Straightforward and very humble. The staff are very knowledgeable and Friendly and they go above and beyond to make your purchasing experience excellent: Lauren, Jeff, Jeff Jr., Jim, Mike and Gabe and please forgive me if I left anybody else out.Way to go Macomb Bike, Happy 46th Anniversary-Birthday
Great experience. Very caring. They set up the bike to perfection. The team was able to answer any questions we had. #Shoplocal
Purchased my Trek Marlin 6 here in Fall 2020.The bike was originally assembled in such a way that the shifter allowed me to shift up into a non-existant gear, which caused the shift cable to split and require replacement.It was fine because I had to bring my bike in for a free tune up anyway in the spring, which is an awesome perk of buying your bike here by the way.At first they tried telling me it would cost a small amount for the cable and labor but when I pressed them on it being an assembly defect they asked when I purchased it and so they agreed to take care of it free of charge.Super friendly staff and they stand behind their products. Highly recommended.
I always have a great experience going to Macomb Bike. Everyone there has been so friendly and super helpful!
Awesome shop. Guys took me in near close and replace my tire and tube so I could finish my ride home from work.
Great place to purchase and get your bike serviced at. They are a great bunch of guys they really take care of their customers. I bought a Trek Verve2 I absolutely love it thanks Gabe, Jim and Jeff.
These gentlemen put my cycle up on a rack, checked it out thoroughly and let me know that there was nothing needed this season and all was in good order. ... As well as informing me of what may be needed, (and why), in the future.I could take my bike and leave???Another reminder that honesty and integrity is not lost!! They have my business for life!
The staff was very helpful and friendly! Customers service was amazing and you felt welcomed as you walked in. Thanks!
Wow they went out of their way to help me and make sure I was taken care of. Ive been to a few other bike shops for help with an issue I was having and they politely told me to figure it out myself. I was driving home from work when I noticed this bike shop. I walked in and was immediately greeted By the friendly staff. When I brought up the issue I was having the young man who was helping me Spent over an hour Talking to me and doing research for me. He help me figure out my issue and I am super grateful! I will definitely be returning to this bike shop and telling all my friends and family. I cant say thank you enough!
This shop is beyond amazing! I did not buy my bike from them but they went way above and beyond to help me even after a different bike shop misdiagnosed the issue I was having with my bike. Not to mention that everyone there is very friendly and happy to help. I have definitely found my new bike shop.
We came in yesterday to buy a bike for my sons 5th birthday. It has been the better part of 20 years since I have been in the store and we wanted to get something that had quality as his first bike was too small for him. Unbeknownst to us until we left, it was about 45 minutes before the store closed when we showed up. The gentleman that helped us showed us exactly what we were looking for, and helped with a decision about what sizes tires we should be interested in based on where it would be getting rode the most. There were no bikes on the shelves of exactly what he wanted as far as color was concerned and the gentleman went in the back and built the bike while we waited only minutes before they closed. I can’t exclaim how happy this made my son, as I know most retail type stores would have made us wait until the next day. Instead, my son got to ride the bike he picked out on his birthday. The bike itself is top notch, and the service was second to none. Thank you! We will see you in a few weeks to buy a couple more!
The products are all quality products. The salesman that took care of us seemed truly interested in finding something that would work for me (which isnt easy at 6 5 and 300+ pounds) and fit my budget. It took a while but his never say die attitude earned him a sale and a grateful customer.
Great bike shop, always looking out for there customers and helping any way they can!
The staff Macomb Bike was very friendly and knowledgeable in helping me purchase my wife’s bike.
Great Bike shop, wonderful and super fast service. Employees are so nice, and knowledgeable. Came in found exactly what I was looking for. Ill be back to buy all our bike needs.
My 2 Trek bikes were recalled because of a pedal issue. I live about 45 minutes away from Macomb Bike where I bought them both. I called and asked what I should do, and they said bring them in. So I drove over and was greeted as soon as I walked in and they took care of both bikes by installing new pedals. Trek also offered a 20 dollar discount on an accessory for each bike so I decided to put both credits towards a rack for my wifes bike. Not only did they fix the recall, they also installed the rack while I waited as well. I was out of there in 30 minutes! Cant beat that kind of service! I highly recommend Macomb Bike.
Great customer service, very knowledgeable staff. Went there looking entry level mountain bike my my 14 year old. Jim took the time to show us a few different models and explain the pros and cons of each. He made the experience great and my son loves the bike he got for Christmas. Macomb bike has earned a lifelong customer.
I didnt just buy a bike at Macomb bike.I bought time to be with my kids.They are kind to me and my kids everytime we see themThank you so much.Jungs family!😊
The macomb bike team was very easy to work with and answered all questions. A great biking experience.
I received wonderful service, they provided a lot of information and never pressured me to purchase a particular product. I did purchase a Giant Talon 3 and cant wait to get out on the trails as soon as the snow melts. I will definitely be shopping here for my biking needs going forward.
Just bought my Trek Roscoe 7 MTB over the weekend and it was set up and ready to pick up just two days later. I am stoked about getting back into biking and Macomb Bike and I are off to an awesome start to our new relationship. Im sure Ill be back. They also have a comprehensive website with up to date products from beginner to pro level.
I like Jim the best, the most knowledgeable bike mechanic at the store (imho). My bike had a creak and couldnt figure it out where, he helped me and the creak went away immediately. Big thanks to Jim.
Excellent service provided by very friendly staff. I can’t recommend the company highly enough. I ordered two bikes, and whilst I was wanted that delivery would take some time due to Covid-19, I was kept up to date every step of the way to let me know I had not been forgotten about. There is nothing they could have done better. Outstanding service.Darren M
We went here for the first time so my son could pick out a BMX for his 13th bday. They had exactly what he wanted and were very sweet, helpful, and patient with him while he made his decision. Highly recommend them and will be going back when the next kid wants one!
Ive purchased several bikes, brought in friends to purchase bikes, have bought parts and have bought gear here as well.Most recently I had my bike serviced here and a new fork installed.Every time it is the same, consistent, friendly and helpful, excellent experience.Thank you again!
Very welcoming shop and professional. Worth the 30 minute drive. Other bike shops in my area seem annoyed about new people getting into the hobby or heavily judge when questions are asked. Didnt have that experience with this shop and and happy to continue giving them my business.
Came in for some basic information was surprised at how much they went above and beyond helping me with the situation with the bike seat definitely recommend them for all your bike needs
Kind, personal help from all of the staff. My 3rd bike from Macomb and the same great service. I drive 32 miles each way to give my biking business to them. Thank you Macomb Bike, your worth every mile and every dollar!
High quality products and superb service. This family -owned business is the place to go for all of your riding needs. Thank you Macomb Bike!
Polite and friendly service. Helpful, test rode the bike in the lot. They even double check the bike in the back service center before you pickup.
Very friendly and knowledgeable staff. Store is very well done... just too bad more bikes are not being produced
I purchased two bikes online and was able to pick them up after a few days. Great service. Both bikes did not come with a kickstand. I bought the kickstand while I picking up the bikes and they quickly installed them there. They even helped me load both bikes into my vehicle with care. I plan on buying two more bikes from there again next spring.
Everyone is very nice and friendly. I will refer all my friends and family to your shop.
They are the best company I have ever worked with. They are very knowledgeable and kind. Great people
Purchased my first bike in a very long time and was so thankful for the support and knowledge from the staff at Macomb Bike. They were very thorough in meeting my needs and explaining the features of my new bike. Great experience! I highly recommend Macomb Bike for your future cycling needs!
I had a great experience purchasing a bike for my son yesterday. Everyone was knowledgeable and patient as we made sure this was the best bike for him. So thankful that I found this store.
I have two bikes, didn’t purchase either of them at this shop. They aren’t high end bikes by any means. I’ve had them serviced at this location a few times and all the staff treats them as if they were high end. I’ve often found that shops will talk down to you for not having a super nice bike. Macomb Bike is not that way by any means. They always make me feel comfortable, they are honest, and don’t try to up sell you on services. They give accurate timelines and don’t overcharge. They have forever won my business as long as I’m in this area. My next bike will be purchased at this shop.
I bought two bikes here over the years and they have always served me well. Great brands they sell, friendly staff, and very knowledgeable.
Very helpful and knowledgeable about bikes, told them what kind of bike I wanted and they pointed me in the right direction. And I couldn’t be happier with the bike and the lifetime of free adjustments that come with it.
Salesman very knowledgeable. Very kind and answered all my questions. The bike is absolutely what i needed
Ive been wanting to take the plunge and purchase a two-wheel recumbent bike since spring.Inventories are very low everywhere due to the pandemic.I called several places, but when I called her Jims enthusiasm and winsome attitude was truly a game changer.PositiveUpbeatKindHonest with no game playing, just the facts.Sir we have a gorgeous Sun recumbent, CANDY APPLE REDone in stock.I inquired under $2,000Yes sir a pinch north os $1,100Hey Jim if I come in, may I go for a test ride?ABSOLUTELY!100% we encourage it .So As I pondered the purchase I had some tech questions, weight and specifications.So I emailed them.Jim, Jeff and Jeff Jr, replied with every answer I needed, plus 2-3 pictures.Understanding at this stage, Im nothing more than a name and a tire kicker.So I like what Ive seen and heard so far, so I got over to MACOMBI walk in and request Jim, but he was busy, so Jeff Jr, gladly waited on me.gave me a entry level tutorial/101Adjusted the seat to fit my 28 inch inseamMentioned the lengthened turning radiusExplained the first 25-50 yards might seem challenging, ride near the grass on the sidewalk, should you need to fall.I drove it to 696 and back, plus through the subdivision.Made some tight turnsMade some large turnsRan it though all 21 speedsStopped quickStopped slowTook rights, lefts, did everything I wanted to do and try, except pop a wheelie( Never going to happen)On the day I had my intro it was 89 degrees and High NoonAnd as Jim had mentioned, Sir youll feel this in your hips, glutes and hamstrings more so than a regular bike.( that assessment and advice was Spot On, even felt it the next day)I was on a limited break and had to get back to work, but before leaving Jeff Jr, helped me see if it would fit into my Chevy Equinox, which it did, even at 73 inches long.I told him I would sleep on it and give it some thought.No pressureNo guilt tripNo you better hurry, they sell fast .So on May 27th I went back, brought my wife to give me an honest opinion of How Do I Look On This?She thought it was excellent, plus we both enjoy biking miles and the old single horn bike seat was stealing my Joy and Comfort.On this visit, yet another fine employee stepped in to help.Gabe was super as the others, it was raining hard, so todays test ride was in the showroom.The added a kickstand, helped me lower the handlebars/seat and laoded in the Equinox.Gabe gave me chain life and maintenance advice, told me about lifetime chain adjustments and the best lube with a wax feature.The level of care, service here truly exceeds anything youll find at aWarehouse ClubBig Box Storeor on line, tenfold.happy to be a part of the Macomb Bike Family, they care about your business and treat you like GOLD
Great selection of bikes & accessories. Personal & courteous service. Never disappointed when I stop in!
All around great people and service. Jim is the man, he was extremely knowledgeable and helpful in helping us pick out a bike. Worth making the trip here even if you live out of town like us! Will come back in the future
I dealt with Gabe, and I believe the other young mans name was Trevor. I don’t know what the ownership is doing to train their employees, but they are doing it RIGHT!! What a great store. I truly can’t say enough about the staff that I only spent 30 minutes with. I’ve been a sales manager for years with major dealership groups, and I was blown away by their professionalism. No one asked me to write this review. Believe it. Trust them. Great people.
Macomb bike Rocks!! They are family owned and they care very much about their customers Excellent bike shop!! Staff is awesome!! Highly recommend
Thank you to Macomb Bike for making the process of selecting and purchasing a bike for my nephew so seamless. Being out of state and over the phone did not impede the process. Local or not one would be silly not to choose Macomb Bike!!!
Oh my gosh I don’t know where to begin. I sure wish I could remember the young man that helped me with setting up what I needed on a new bike purchase. He was so patient and helpful. You can tell he loves his job and is a people person. I will definitely be back for all purchases, service and tune ups in the future. Thanks so very much 😊
Extremely kind and knowledgeable staff.
They were able to fix my bike at a very reasonable price. They even stayed a little late on a Saturday evening so I could come pick it up. Im incredibly happy with the service. Mike made us feel very welcome and valued as customers. I would not go anywhere else.
I cant say enough good things about Macomb Bike! I first dealt with them about a year ago when I was purchasing my first serious bike. I told Jim, the gentleman assisting me about my needs, and what I had in mind. He showed me several options and explained the pros and cons, and when I told him my price range he didnt bat an eye and steered me towards a great but more budget friendly option. Since then, Ive been back for a couple of tune-ups for my bikes and they come back working like brand-new! The second tune-up was on my original purchase, and was actually free because they offer free tune-ups on any bike you purchase through them. I also had a BIG ride coming up and asked if they could turn my bike tune up around within a week (I expected a we will try our best) but was actually told that it wouldnt be a problem. Just 3 days later, I received a text that my bike was ready! I HIGHLY recommend Macomb Bike to anyone with bike needs!
Faster service than expected. Bike was ready after 2 days although it was quoted to be out for 1 week. Other local bike shops had a 2-3 week wait in the cue. Friendly service provided and all questions were answered. Will definitely return for future bike issues.
Wonderful extended service and rapid results.
Macomb sells great bikes, their sales people are extremely knowledgeable, and their service is top notch! I recommend them to everyone!
Since I first walked into Macomb Bike, Ive interacted with nearly all the staff, and EVERY SINGLE PERSON has shown professionalism, respect, knowledge of their products & services, and a desire to ensure the customer has everything they need to get maximum enjoyment out of their bike. Thats not the case at most other shops. They have earned my loyalty, and I will keep coming back for service and accessories.
We, as a family, have been purchasing bikes from Macomb Bike for over 14 years. Jeff and and his family are absolutely wonderful!! Jim has always been our go-to guy at the shop and he has always delivered amazing customer service. I highly recommend this shop and the knowledgeable folks that work here!!
Bought a bike on their easy to use website. I picked the bike up and the employees were very helpful and polite. While alot of other bike shops are short on supplies due to covid 19 they had alot of stuff to choose from. I think I found my new bike shop
Most helpful staff I’ve ever interacted with. Bought a bike previously from American cycle and fitness and they just handed it over and sent me out the door. When I bought my Marlin 7, the staff at Macomb bike made sure to help me become familiar with the bike before I left and helped me with a sizing issue when I brought my bike back in.
Great people. I mean what else is there to say. When they have the products your looking for that easy but when the people that work there are great to do businesses with. That make it all worth it. They were accommodating and just great. Definitely would recommend them and will be buying more bikes from them in the future.
Friendly and knowledgeable sales staff. No pressure sales. Free yearly adjustments and good trade in program.
They were really easy to work with and helpful. So many of the places we looked for bikes at made us feel dumb or in their way for having questions. Not these guys at all! Every last person we spoke with was helpful and friendly. And they encouraged us to try as many bikes as we wanted.
I like that Macomb Bike offers lifetime tune ups on bikes purchased from their store, it was my deciding factor in driving over 40 minuets to their store rather than something closer to my home.Staff was friendly, knowledgeable and a pleasure to do business with. At the time of my purchase I got 10% off of new bikes like other bike shops do. I just asked and they matched but not sure if thats their standard. I ended up buying my wife a Marlin after my Roscoe8 2020.They have my business.Also when I went in for a tune up they had my bike back in under a week even though they were slammed!Happy with their service and selection. Obviously Ill be a customer for life with the free tune ups! Till I buy my next bike from them.
Ordered pedals and cleats to use with my home spin bike. Was pleased to find them locally and cheaper than amazon! Was able to do curbside pick up and had them faster than they would have shipped. Will be back.
Very helpful staff and prompt return of messages. They helped me and took care of me when I ordered the bike and it was too big for me. Although my height is 6’3” and I fell into the sizing for an XL frame they instructed me what the most important measurements were for me to order the correct size frame. I couldn’t be happier with my purchase and would give my highest level of recommendation to anyone looking for a bike.
Always outstanding every time I come in there! Very nice people and very up front about everything. Great local bike shop!
Went in with a bike purchased for 40 dollars used on Facebook marketplace. It needed two tires and a tube. My fiancé needed a bike to ride to work before Monday. We went in Saturday and left with it repaired and ready to ride the same day thanks so much.
I firmly believe cycling saved my life. hats off to everyone at Macomb bike pointing me into the right direction you’re all so welcoming and friendlyThank you
Wonderful bike shop. Friendly, efficient, and quick service. Very knowledgeable staff.
Awesome service, fun/nice guys, interesting bikes, non judgy for slackers like me.
Great bike shop. Wonderful staff. Always quick to help me out with any requests. Would recommend Macomb Bike to anyone looking for great bikes and fantastic service
I like that everyone is honest! They could have just agreed with my “expert” opinion and swapped out the parts I requested but instead they noticed it was just an alignment issue and fixed it and sent me on my way. I am a very satisfied customer!
I am so happy with my bike purchase from Macomb bike. I went during the covid 19 quarantine. They had a great set up outside. It’ was safe. Employees had masks on. . A great employee (didn’t get his name) brought the bike outside for me to ride. He was very knowledgeable, friendly and was actually happy to be there. He answered all my questions. Explained how the service after purchase works. Great experience!! I would definitely recommend Macomb bike.
My first visit at Macomb Bike from Ferndale and it was great! Gabe was knowledgeable, helpful and I trusted his approach. Thanks for being kind and coming from a place of contribution. I’ll be back, if my family or I have any other bike related needs.
Macomb Bike made it very easy for us to order and purchase a new Trek bike for our 5 year old during these times. Curbside pickup was safe and a breeze. I highly recommend them!
Friendly service, very helpful. I would highly recommend Macomb Bike to friends and family.
If I could give them 10 stars I would hands down best bike shop in Michigan. They treat everyone like family and have helped me a lot and I appreciate that thank you Macomb bike for all you do for the community 👍👍👍
Ive been a loyal customer since 2001 when I bought my first Trek. Cant say enough about the excellent, family oriented customer service. Very knowledgeable. Wouldnt go anywhere else.
Great place to buy that new bike! Family owned and operated, friendly, knowledgeable, helpful. Wonderful ladies night and bike night. Whatever you need theyre there for you!
The staff is extraordinarily knowledgeable and helpful in meeting my needs. Their advice and service is second to none. You can be assured there is no better bike shop in Michigan!!!
Wonderful people to work with. Great service and attentive to our specific needs.
Great products; great service; winning combination. They will be able to handle all your needs.
Great shop and helpful staff! You are going there to buy a bike, you are going to build a cycling relationship.
Amazing service and great inventory, highly recommended
Very helpful. Would definitely a bike from them again.
Always a great store to purchase all your bicycle needs from.We drive 30 miles to do business here.
Highly recommend this place. If you’re looking for a bike and don’t know where to start, go here. They are very friendly and the most informative! There was even a cute pup!!
SO nice on the phone and SO helpful! Great place!