Al was a relaxed sales professional! I like his sales by education sales-approach. Both Al and Leo (Finance) and Dex (GM) were clear and proactive communicators. All very respectful. I flew in from DC Saturday morning; I was driving the 2014 Cayenne diesel home by 1 PM. The car was great on the 13 hour drive home! I really liked that Ultimo Motors West keeps their auto assets inside, which makes for a clean and consistent buying experience. I will recommend them to family and friends.
I did most of the sale over the internet. I dealt with Al via text about the car and my trade and he was more than accommodating. We made a deal, I drove down and signed the paperwork, was in and out quickly. My only issue is they said the vehicle had an oil change within the last 100 miles. It definitely did not have one, oil was very dirty. This was not a big deal but don’t tell a customer it was done when clearly it wasn’t. All in all a very good experience.
Honestly this was the best car buying experience of my life. Not just an exotic I’m talking any. Al was an absolute pleasure to work with, was very fair on price and they have the best rates you will ever see for used cars if you want to finance. We were in and out in less than an hour! Unreal… we will never go anywhere else!!!
Best dealership I been to. They answered every question honestly and was very straight forward. Al was my salesman and is very helpful. He even helped find me the best insurance rate. I definitely recommend Ultimo Motors to everyone. Best experience ever definitely gained a loyal customer.
I recently purchased by Mercedes through Al. Hes been extremely professional and deligent and has made the car buying process very easy especially for an out-of-state buyer. He was very attentive in answering all my questions about the inspection and the vehicle arrived few days after the purchase. Highly recommend the dealership as well as working with Al.
Great dealer to work with. Jacob was very helpful in communicating before I even came to see the car. Was very patient and respectful. Manager and finance manager were both also great to work with. Smooth and easy transaction. They truly seem to care about selling good quality cars to hold their reputation and bring the customers back. Not to mention the unbelievable rate they got for me financing! Thanks again!
I spent the day in Illinois looking for a Porsche. I met with many salespersons throughout the day at several different dealerships. Jacob at Ultimo Motors was the last place to visit for the day. The last was indeed the best. Jacob was wonderful. He came across genuine and no hard sales. He was enthusiastic about the automobiles and provided an opinion about the cars that were not motivated by the highest commission but what he thought was truly the best fit for me. Unlike the salespeople throughout the day at the other dealerships, I enjoyed the time spent with Jacob test driving the different vehicles. I know he is new to car sales but it seems to be a perfect fit for him. He has the personality and enthusiasm that builds the requisite rapport and confidence with the buyers. The facility itself is also very nice and everyone was a pleasure to work with. I highly recommend them.
Jacob, Leo, and Dex were wonderful to deal with. I wasn’t buying their most expensive car, but was treated as if I was. Easiest car buying experience of my life. I’ve only had the car a few hours, but as long as there are no future issues with it, I doubt I’ll ever buy new again.
I have bought at least 5 or 6 cars form Ultimo Motors!It is always a great Experience working with this group.Yesterday, My Salesman was Jacob, though he was new to the company (around 4 months) he was very informed about the cars i was looking at.Not pushy, listened to my needs and overall a did a Great Job.I will continue to buy cars from Ultimo Motors
Al was able to help me get into my dream car. Phenomenal experience and I’ll be working with Ultimo motors again in the future.
This was a great car buying experience. Jacob in particular was helpful and easy to work with. He is quite knowledgeable about the vehicles in the show room. There was no pressure or funny stuff. The process was quick, straight forward, and to the point. Plan to go back for my next purchase.
Worked with Andrew a few weeks ago. While I ended up purchasing a car elsewhere, it was purely because of numbers. Ultimo was awesome and SO professional. No high pressure sales, and very upfront about car history. It was a great experience and I would recommend them to anyone looking for a quality car purchase.
What a great experience. Jacob was very patient and answered all of my questions. Not pushy at all and being pushy just turns me away from other car dealerships. Finance manager was great to deal with. Couldn’t say anything bad about this place. Could not be happier with the car. I will definitely be doing business with them again.
My wife and I recently purchased a Mercedes from Ultimo Motors West and we were very pleased with our experience. We are from Texas so purchased the vehicle sight unseen and Al was our sales rep. Al worked with us to come to an agreed price and assisted with arranging finance options as well. Interest rates were in line with the current market (slightly more aggressive than what we had found ourselves) which made for an easy transaction. Al arranged to have the car transported from Chicago to Texas and even saved us a few hundred dollars on the transport. Overall we are very happy with our purchase and would highly recommend Al for anyone that is in the market for a new vehicle.
Very pleasant experience here. Had a great deal on the car I was looking for, was able to take delivery the same day. Jacob my sales guy was patient and helpful, as was everyone else there. Would absolutely buy from again when ready.
I recently brought 2021 Tesla Model 3 - my sale person (Al) was nice personal to deal well. Got me approved and picked the car next day. Overall I will give this place 5/5 🌟
Jacob was great. Very helpful and not pushy or aggressive. Purchased a BMW i8 and very happy with my entire experience at Ultimo, and specifically Jacob. Would highly recommend him.
Dex is a great guy! quick easy sales! no hassles!
We needed a fun daily driver car for the household and found the perfect example of the car we were looking for at Ultimo Motors. This car was in excellent condition at this private dealership. I essentially bought it sight unseen as I was out of state and Raul cinched the deal within three hours. I had the utmost confidence working with Raul over the phone and any hiccups were swiftly dealt with. All the gentlemen at Ultimo Motors seem pleasant to work with but my personal recommendation is to work through him. When we got to the dealership, car was indoors and we pulled it out for a quick test drive. Great, sat down, worked with Scott the GM. Scotts great. No BS fees, no BS prices, GREAT consumer satisfaction. I really dont see a reason to go anywhere else in the future to buy our vehicles from especially since the stock of vehicles at Ultimo Motors is the breed of vehicles we are interested in. Give this place a chance, you will not go unsatisfied. Thanks again Raul, Scott and the team at Ultimo Motors!
My online experience was fantastic with Ultimo Motors and my point of contact (Tomasz) was amazing. He did a tremendous job walking around the vehicle with a narrated video going over everything he saw including going under the vehicle to show the under carriage. Tomasz was great the whole time there, gave us plenty of time to think it over, allowed as much time as possible for the test drive and we never felt rushed at all. I would highly recommend Ultimo Motors and Tomasz to anyone looking for a new car.
I recently purchased a car from here. I worked with Al who helped me all along the way as I live in a different state. The experience was outstanding! I would definitely work with Al and this company again!
I had been looking for 3 months for a specific vehicle with certain options. I finally decided to expand my search from 100 miles away from my home zip to 300 miles away. I found a vehicle at Ultimo Motors and contacted them via email on Thursday night expressing interest. Al Kaleel immediately responded within an hour. He sent us videos of the inside and outside of the car. We got everything completed and took delivery of the vehicle within 48hrs. Easiest vehicle purchase. He treated my family with respect and answered all of our questions. He even identified that the second key fob had been misplaced and had already ordered a new one with plans to overnight it and setup programming at a local dealer.
Recently made my second purchase from Ultimo Motors West. Just as the first experience, the second one with Jacob La Rosa was fantastic. The transaction was smooth and without hassle!
Great place to buy your vehicle! Great pricing, friendly staff! Quality vehicles! We are very pleased with our purchase!!
Purchased a vehicle long distance with the help of sales associate Al. Al was extremely helpful and knowledgeable. Answered all of my silly questions immediately and was very friendly. Made the transaction seemless! Vehicle was an excellent value. It was scheduled and delivered to my driveway in immaculate condition and exactly as described. Dave in financing was very friendly and helpful as well. Thank you, Al, so much for making this the best car buying experience I have had to date!!!
Great dealership got exactly what I was expecting Thank you to Jacob La Rosa for the great service.
Local purchase...beautiful showroom. Never had a car buying experience like this. Treated with respect. The whole team worked as quick as they could to come up with financing and trade in values. I was out the door in 2 hours. Simon helped me and was a professional who knew his job inside and out.
Over nearly 19 years of marriage, my wife and I have purchased many vehicles (20+). This last purchase with Ultimo Motors was by far the best experience ever. We found our dream car (2014 Range Rover Autobiography) on the Ultimo website on April 29 and sent an electronic message to initiate the process. Al responded immediately. I called Al, who was professional and very helpful. He told me that the car was available, answered all of our questions about the vehicles equipment, and even sent a short video that pointed out minor scratches that I could not see from the website pictures. The vehicle was impressive and the purchase price was extremely reasonable. Within an hour we decided to purchase. The paperwork was sent electronically the next morning, we signed electronically, and the purchase was complete on April 30...easy. Since we live in Maryland, Ultimo engaged with local shippers to bid for the shipping, which lowered my delivery cost significantly. The vehicle was shipped May 2 and it arrived at our home May 3. The vehicle was more impressive sitting in our driveway. We looked over the car and could not have been more satisfied with cleanliness and upkeep of the exterior and interior. There were two items missing, a 2nd key and 2nd headset. Upon notifying David, finance manage, and Al about these missing items, the general manager of Ultimo, Scott, agreed to replace them. Superb Customer Service!! We are 110% satisfied with our experience and we highly recommend anyone looking for a luxury vehicle to contact Ultimo first. Thanks so much!!
Amazing car buying experience....and from 1000 miles away! The entire deal was done on the phone and I flew in from Oklahoma to sign paperwork.Nick Rodgers was the quintessential professional throughout the entire process and went above and beyond at each step of the way. He kept me informed, I received a fair price and my dream car was everything I had hoped for! Nick even ensured my car made it safely onto a transport truck a week after the deal was done...can’t say enough about this young man! Go see him and get a dream car for yourself!
Bought a used Infiniti Q60 from Jacob who provided excellent customer service and was very accommodating!
My wife and I got a CLS, J LaRosa was very helpful everyone was easy to with.
I worked with Al, he was on top of everything from start to finish. I was an out of state buyer and he sent videos and pictures and made me feel like I was there in person. If I had any questions he couldnt answer he was quick to find the answer and respond. I would recommend Al and Ultimo, my car was shipped and got to me in Texas with no problems. Thanks again Al!
Tomasz was super helpful and got me in the car I came to look at. He helped after the sale with registration and everything I had questions about. Excellent dealership with top of the line salesman. Highly recommended for all your vehicles. Will be a returning customer!
Out of state buyer. Worked with Al. Very professional and easy to work with. Car was exactly as described. Finance process was also very easy. Clean dealership, cars stored inside, good experience all around.
Awesome place great cars, Jacob took great care of me.
I wish I could say great things about this place but unfortunately after 1 week of owning a 2018 BMW X5 I had to take it in for check engine light, was a fuel line problem ($2000). Two weeks later The rear air suspension goes out in my parents driveway out of state; goes into shop again for 2 days. I get the car back and driving home the entire rear suspension goes out again and will be in the shop for 2-3 weeks leaving me with a $58,000. 4 miles away from the warranty going out..**update after my car going back into the shop after the 50,000 mile warranty (51,000) another rear suspension problem. Their $4,000 warranty they sold me when I purchased the car “that covers everything” only offered to cover $248 of the $780 repair. Shawn and his staff do not stand behind their cars.
I recently purchased a 2014 Audi S4. I drove down from Wisconsin because they seemed to have the cleanest one I could find with a perfect Carfax. I had an easy time dealing with Patrick via phone and Michael Jarosiewicz at the dealership.When I came down to buy the car it wouldnt start due to the battery. We figured that someone had left an internal light on overnight. This caused me some concern but they told me not to worry, if there was a problem they would take care of it. After the on premise test drive, it did start fine however a few days later, when I had it at home it wouldnt start. I had the battery tested and it was very low. I called Patrick, we talked and they did stand by their word. They just sent me a check for the battery and I paid for the install per our discussions. This was fair to me.I think these guys treat you fairly and they realize that their customers are what keeps their business going. Car is great by the way!
Super disappointed to work with this outfit on a recent car purchase. My sales guy Symon was great to work with and had high communication. Disappointing part was when I verbally agreed with the sales manager at 1:17pm on purchase price of $82,000, then at 2:37pm was informed by my sales guy Symon that the manager changed his mind and would not honor our agreement. No reason, just decided he did not like the price he agreed to. This sales manager does not covet customers nor does he honor his deals. I will shop elsewhere.
Tomasz was personable to work with and made sure we were satisfied with our purchase. He followed up with us and was so helpful with making sure we were taken care of!
I was looking everywhere in the country for a 2016/17 Porsche Cayman with a manual transmission and found one online at Ultimo West. Al, the sales person I worked with, described the car perfectly, I flew out from LA the next day and purchased it. Al and everyone at UMW were professional and courteous, and I was able get back to LA the same day. They also handled the financing and the shipping of the car. I highly recommend Al and Ultimo Motors West.
Michael and Shawn sales manager was very helpful Thank you guys !!!
Went to see a car, and the sales person was verry unpolite and rude.He never introduce him self until I did ask his name during the test drive. His nam was Al, he started to put pressure on me after I told him that this is not the 1st car I saw and not the last car I want to see before I make my decision, the way he was talking was unrespectfull after that I just told him Thank you for time and our convertation its done hereLeft the desk and he still was screaming back to meRude guy verry rude ....
I had an awesome experience with Tomasz!! He was extremely professional, so patient, and very helpful. I had a couple issues with the car and he made everything right! He went the extra mile to ensure my happiness and satisfaction. Ive already mentioned him and Ultimo Motors to others. I look forward to doing more business in the future.
My husband had a wonderful experience at this dealership! Professional and above the bar customer service. If you have all your information and paperwork in order and ready to go, youll be done and satisfied in record time!! We were extremely impressed with the service we received!!! 5 STARS INDEED!
I purchased a Porsche 718 Cayman at Ultimo East in July and had a great experience overall. Oliver, my sale person, was very professional and responded quickly to all of my requests. So far I love the car, have had no issues and would certainly purchase from Oliver and Ultimo again.
Bought a car from Tomasz. Was one of the smoothest buying experiences Ive ever had. No hidden charges or fees and werent pushy.
I’ve never purchased a vehicle out of State, and was a bit reluctant in doing so... However, Patrick (Salesman) was an absolute pleasure... He made the entire process seamless from the start... If your looking for a luxury vehicle, a great staff who provides honesty and a staff who are very transparent, look no further than Ultimo Motors! Oh! Let’s not forget very affordable prices!
The sales guy there, Tomasz, was amazing. Knew his stuff, could answer virtually any question about any car he showed me; swiftly got me any answers he didn’t have. Highly recommend.
This is one of the most friendliest dealerships i have ever been to. I am 15 and i was looking for a car and people usually don’t help me with anything. I was working with a guy named Christian and he helped me out right away. he grabbed the keys for me started it up and even asked me for a test drive. The next day we came back and me and my dad were thinking about the car and he gave us time asked us if we needed anything. overall that dealership was very welcoming.
Purchased a BMW M4 from Ultimo from out of state. Tomasz was extremely helpful, responded to my messages fast and provided additional pictures and videos at my request. The purchasing process was fast and seamless, and the car was delivered quickly and with no issues. I’m very happy with my purchase and especially the service provided by Tomasz.
We were amazed how professional service we got during a purchase of our luxury Lexus. The agent Tomasz answered all our questions, was friendly and polite. this company knows what they do.
Purchased a slightly used Hellcat from Ultimo Motors West. Second time we have used Ultimo. Easy to use website. Great showroom and selection. Friendly staff. Tomasz Strzemecki was great to work with on the sales side - good communication - and made the process go very smooth. Scott - GM and Dave - Business office also made the experience very pleasant and efficient.
Awesome experience. Tomasz did a great job from start to finish! Very clean facility. I do recommend working with Tom.
Tomasz Strzemecki was a pleasure to deal with. Professional and represented the car accurately for an out of state purchase.
Sales guy lied saying my car wasn’t in no accident Gave me the carfax history and showed zero accidents clean title .. and I went to do a trade in and the dealership I went to did not want to do anything with my car, they said your car has 2 police reports accidents reported and that sales guy of ultimo motor sports lied making a a lot of negative equity from the results of the accident history plus it was a 2018 Subaru sti, car looked great but the history of the car ate the worth value, be careful don’t trust these guys buy the carfax report instead of the one they give you !!!
It was a great experience I really really enjoyed my time there
We recently purchased a 2017 Infiniti Q60S AWD which was like finding a unicorn. I contacted the dealership immediately and started the process. Everything went pretty seamlessly from the negotiation to shipping the car down here (to Florida) and even sending our car back up on trade. One of the easiest most hassle free car buy experiences Ive ever had and we got exactly what we wanted in the process. Super happy and would definitely recommend to others!
Great dealership. Worked with Christian and he was very fast in his responses and answered all of our questions. Very smooth and easy process
I purchased my car last month from Tomasz. The transaction was very smooth and quick. All the details were done online and I came to the store just to sign the papers and drive away. There was one small issue with the car once I got home and staff at Ultimo Motors was quick to remediate the issue at my local dealership. They covered the cost of repair. Very professional team and it was a pleasure purchasing a car from them. I highly recommend sales man Tomasz.
Worked with Patrick on my 2016 Fiesta ST. One of the best experiences Ive ever had at a dealership. Even the managers Shawn and Scott knew my name by the time I got there. I love my car and it was very well taken care of. I highly recommend going here.
State of the art facility with beautiful high end cars. Tomasz was my salesman, he was well versed, very knowledgeable and polite. Definitely recommend him if visiting Utlimo in Warrenville.
I told szymon what kinda car I wanted he found It for me, went checked it in person loved it and bought it. no pushing or forcing great sales guy to shop with. A+
I’m really impressed how well they scout great vehicles - well optioned, low miles, often one-owner - and manage to offer them at some of the best prices in the country, all things considered. The sales staff is pretty easy going and low pressure. I worked with Guri recently and I was in and out in 90 minutes. They seem more geared toward people who “like nice things” but who do their research. If that’s your demo then you should maybe consider them.
Ultimo is great to work with. The team, especially Al and Scott, are great to work with. They love cars, know what they are talking about, and are a pleasure to do business with.
I dealt with Tomasz to purchase my vehicle. It was a real pleasure working with him and his team. Tomasz was extremely professional and made the purchasing process a real pleasure. No pressure and no haggling! I highly recommend calling Tomasz at Ultimo if you are in the market for a clean used luxury vehicle.
My husband and I took the train from Iowa to see a specific Import. Al was the best as he just rolled with us and all the different directions we went. He was super friendly, calm, hilarious, and really just let us do our thing. There is a lot to be said about someone who knows when to give customers time to chat and just look around the car themselves. Easiest car buying experience that we have had. We will definitely be back for our next import purchase.
I walked in at 5:30PM on a Wednesday night, and I walked out with a new car at 6:15PM. It only took 45 MINUTES! As I was given the keys and was walking outside, I felt as if I was getting away with something. It has taken as long as 3 hours to buy a car before, and that was for a stupid Ford Transit, not a C63 AMG! Granted I did some legwork during the day, by which I mean 3 - 5 minute phone calls, and some texting. We agreed on a deal for both the new car and my trade-in before I arrived, and even had the financing terms in place, and when I arrived, nothing changed. But thats not the best part. The best part is that they did not reimburse or pay me for my review! I have been to many other dealers where they give you an oil change, or a Starbucks gift card if you send them your five star review. As a business owner, I hate this. I am a strong believer in earning your reviews. Frank Baginski and Ultimo earned this 5 star review.
I recently purchased an Audi from ultimo motors, and my experience was great. For an out of state purchase, they worked very well with me to make things as easy and smooth as possible. Patrick Bigoness is who I worked with to make the deal and he was fantastic. Himself and the people at ultimo were great at working around my tough work scheduled to get on the phone, email, and mail the paperwork back and forth. They were able to arrange pickup of my trade in, and drop off of my new car. Overall Im very happy with my experience and would absolutely do business with them again!
2nd vehicle purchased with Ultimo motors, my salesman Tomasz Strzemecki was perfect as usual, great people and a great experience, will be going back a third time when i need another vehicle
I have been wanting a Audi S4 for sometime, based on a family members recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
I purchased my first car sight unseen (2015 BMW 435i convertible). Be careful – “very clean” is very subjective. I was disappointed I did not receive any follow up once they received my wire transfer payment. After I initiated several calls over a couple of days, they finally had the transportation company call to schedule the delivery. In addition to the car being dirty (beyond dirt from transportation) inside and out, the car arrived with a broken clip on the convertible top. Never did hear from anyone.
My husband came here to purchase a new model Mercedes S Class. Scott the general manager did a great job getting him a competitive deal and went out of his way to accommodate us. We are very happy with the wonderful service and attention to detail showcased by the staff at Ultimo. We will definitely be going back to Scott for any future car purchases.
These people specialize in selling luxury vehicles to nervous out of state buyers. That is what they do. I looked for my perfect Mercedes for months before I found Ultimo. They put a lot of thought into pricing their vehicles correctly, so it is hard to haggle, but when comping you will find that they are very good at finding the sweet spot for what you are buying. In other words you are not buying cheap, you are buying value. I spoke to them everyday, sometimes twice per day for two weeks. They understand that they just arent selling luxury vehicles, they are selling reassurance. They answered every question, no matter how ridiculous. They walked me through the process and handled all the paperwork. They use high resolution photos only, so there is nothing to hide. The photos did not do my Mercedes E 400 justice. The car is perfect. Thank you Frank and Doris
Found this dealership through USAA’s car buying service and I couldn’t have been happier. Al called me 5 minutes after I submitted my interest email and immediately felt good talking with him. I’m from out of state and have never bought from out of state but Al was thorough and knowledgeable and really made the experience worth the 6 hour round trip. The Sales manager rode with us on the test drive and was very personable and didn’t hide anything he didn’t know. I like when people are straight forward and real.The dealership is super clean and a true show room. I couldn’t imagine some of the cars they had. It’s worth stopping in I promise.The vehicle was everything he said it was and left nothing out. I’ve driven it around Grand Rapids for a couple days and it’s everything I wanted.I honestly couldnt be happier with my purchase and the entire staff at Ultimo West. Stop in and let Al help you find your next vehicle.
If you’re interested in a car come talk to christian, he made the entire purchase a breeze, answered all my questions and was more than helpful throughout the process, one of the most reliable dealers
We recently purchased a 2016 CaymanS from Ultimo. From the first call until the reception of the car, Tomasz was there to answer all our questions and send every picture requested. We chose the garage of our choice for a PPI and with no resistance to schedule, they took the car there for us. The finance team was a pleasure to work with as well. It was one of the best purchase experiences I’ve had and the car is absolutely beautiful and exceeded our expectations. Tomasz is trustworthy and I would not hesitate to purchase another car from him in the future.
I worked with Patrick on my 528i xdrive. I came in last week and test drove it. I was waiting on my insurance to cover the loan on my previous vehicle. Patrick was not over aggressive like other dealership reps and respected the process that I was waiting on my payoutWhen I came back to buy the car today the process was extremely easy. The prices are fair, they have service records for the vehicles which puts my mind at ease for a higher end vehicle.The management was extremely friendly. I will be buying my vehicles from Patrick and Ultimo from now on.
The salesman Patrick was very easy to talk to and work with negotiating my new Cadillac. Was fast and didnt have to sit around for hours. I would definitely recommend this place.
Christian was fantastic at helping us find the perfect car. Highly rated, will come back in the future.
Patrick at Ultimo was fabulous to work with. We definitely look forward to purchasing a car from him in the future. He is very knowledgeable and has a great professional and honest ethic.
Great experience with AL Kaleel. Was very helpful in the purchase of my 2014 Audi R8. I emailed him on a Sunday and got back to me Monday with info and we were able to negotiate a price. He was informative through the whole process and was able to provide pictures videos of everything I asked for. He also help set up enclosed container for a really good price. Thank you 👍🏻
I have just bought my second vehicle at Ultimo Motors. Christian was helping me this time. He was very involved, polite & knowledgeable. He even drove with me to the other Ultimo location in Westmont, Il. Thank you Christian
There is good and bad to this place, and it needs the right kind of buyer.The bad: My salesman was incredibly rude and insulting. I was clear that I was driving in from Baltimore and needed to be in & out quickly to begin driving home. The salesman still showed up 40 minutes late and was not apologetic. He then accused me of negotiating dirty because I paid for a local dealership to do an evaluation before I drove in to buy the car. This experience alone means I would never buy a car there again and limit my review to 2 star.The good: The dealership is simple and I didnt feel like I was paying for someone to wine & dine. More importantly, I had been searching for a particular car to appear at the right price and they had it. The car was immaculate and the initial price fair. This experience was in July, and the car has performed perfectly over the last six months.Overall, if you are willing to walk in, hand over money, and leave without talking, this dealership is great. I would have loved to give a higher star rating b/c the car is wonderful, but the experience was so insulting that I couldnt justify buying there again.
Tomasz was one of the best car sales persons that I have worked with. I was working with him from out of state and he answered every question including many pictures inside, outside, and under the car. He went above and beyond to help me find the car that I was looking for and it was very important to me since I was driving about 300 miles to purchase the car. Thank YOU Tomasz!!! Tomasz gets all stars, but the finance person was in a BIG hurry for me to sign the documents without reading them. I even requested the documents ahead of time and indicated that I would need to read everything before signing. Not the best business practice.
I recently bought an 2012 Audi A6 Prestige through Ultimo Motors Northbrook IL. This was my first experience purchasing a vehicle through a dealer as I normally prefer to buy from private sellers. Even though buying from a dealer is not my first choice when buying a vehicle, I have no complaints with my new car or the way I was treated by Mike at Ultimo. I was able to get very detailed pictures of the car, as I was not seeing the car in person before buying (normally I would not do this). Mike answered all of my questions with plenty of detail, which made me confident in my purchase. When the car arrived, I was pleased to see that it was in better condition than I expected. Overall I am very pleased with my experience through Ultimo Motors and will likely be back to purchase another vehicle.
Very nice sales guy. He wasnt familiar with the s550 mercedes i was looking at but when you sell many different types of cars it is to be expected. Prices are pretty fair
To keep it short, I spent most of 9/21 talking/texting back and forth with Al. I was going to purchase a pre-owned 2017 Audi S6. We came to an agreement on cost of the car and value of my trade-in (2017 Focus ST). I mentioned that I wanted a Pre-Purchase Inspection (PPI). Al said it was OK, but that they couldnt cover the cost of it because the car was under warranty. I called Audi USA as well as International Autos Inc. (whom Ultimo Motors purchased the vehicle from) only to learn that the warranty was voided because the original owner of the vehicle had modified and tuned it (there is NO way Ultimo was not aware of this). When I brought this to Als attention, his response was, Ok I think this is not the right car for you. The unedited screenshots of this conversation (except to remove Als number) are attached to this review.In summary, Ultimo lied to me about the condition of the car, and when confronted, they said it was not the right car for me. For peace of mind, please avoid this establishment.
First time buyer and worked with Szymon (Sales) and Scott (GM). Very professional and straightforward negotiation. Coordinated a pre-purchase inspection at my chosen shop, shipped the day I wired funds, car delivered to my house the next day, looking as clean as the photos and driving just as described. Couldnt be happier!
I purchased a 2016 F350 from Patrick and he was awesome to work with. He went above and beyond what Id ever have expected from a salesperson. Although I live and work in western North Dakota I will be traveling to purchase my next vehicle from Patrick again.
Patrick was extremely helpful through the whole process. Appreciate them making the experience a great one. Love my new vehicle!
About a month ago, I was searching for a used car on the Internet (out of state) and Ultimo Motors had the car for which I was looking. I had never purchased a car via the Internet before, but was aware how some of the services such as Carvana worked. I engaged with a sales person at Ultimo and was told that if I put a $500 down payment on the car this would allow me to perform a pre-purchase inspection I could arrange. I did this on a Friday. My bad that I did not ask for any written commitment regarding how long this may or may not hold the car. I took the arrangement on faith that the car was being held for least a few days. The next day, I was told the car was sold to someone else - I did not even get the first right of refusal. Granted Ultimo Motors did not do anything illegal, but I do feel they could have handled this much better. For me, this provided an insight into potentially much more egregious business practices, and I felt compelled to write a review of my experience. I ended up buying a car from another dealer...
First rate customer service and support, would highly recommend them especially if you are an out of state buyer.
The entire process from start to finish was exceptional. There was no ridiculous offer and counter offer process. We quickly agreed on a price and trade in offer for my car. Simon was very responsive throughout, and continued to answer questions through text message even after the sale. In fact, my bank even made a remark how quick Simon was faxing them over whatever they asked for. The car was in the described and photographed condition. What more could you ask for? The entire process was easier than buying a pair of shoes. I highly recommend Simon, Alan and the Ultimo dealership for anyone looking for an incredible car buying experience.
Patrick was the greatest hes down to earth and showed me everything and answered all my questions. No High pressure sales tantics definitely going back
Worked with Al Kaleel. He was extremely helpful, sharp and knowledgeable. The car came on schedule, exactly as described. Very fair price. WOuld buy another car from Ultimo for sure.
I highly recommend shopping with Ultimo Motors if you are in the market for a cool used car and you enjoy great customer service! I’m from Oregon and I was looking to buy either an E46 M3 or an E39 M5 to enjoy. I got in contact with Patrick Bigoness and he was a joy to work with. He answered all my questions, was super fast at responding, and also was willing to work with me on price to find something that worked for both me and the dealership. I ended up doing with a car in California just because the deal was too good to pass up but even when I let Patrick know that, he was still friendly and understanding. That’s always a sign of someone’s true colors, once they know you aren’t giving them business. Anyway it was a great experience and I will definitely keep checking their inventory so I CAN give them my business in the future. Ask for Patrick and you won’t regret it :)
I would like to share my experience with ULTIMO MOTORSPORTS ! I purchased a 2014 Ford Raptor King of the road for trucks. They were patient with me I did not come to town due to my work schedule . I had them send me video pictures. I did a search for any accidents. I purchased the vehicles shipped it to Texas and was very pleased with their company! I highly recommend this company for any automobile purchases. Five stars from this Veteran
The dealership is hidden but well worth it! They have amazing prices on great cars! Check out their show room and ask for Patrick! I was in and out with my car in a flash!