Asked for a quote to replace water lines. Was told they arent bidding those types of jobs. I asked for a recommendation of someone that might do that and they said check the phonebook. Bring your business elsewhere.

Did an excellent job, very happy with the repairs. The service people were so nice from the office people to the guys that came to my house!

Nice guys…went the extra mile to make sure our new water heater was installed correctly.

Quick response even on the weekend. Very nice, very professional.

Wow. I would never recommend. I called as I had a clogged sewer in the basement of my rental. They showed up one day after they said they would be there and then said they cant help because there was about an inch of standing water around the sewer drain in basement. I guess when I tell someone I have a clogged drain I didnt realize it would have to be dry. Isnt that what happens when you have a clogged sewer it backs up??? What a joke! Then to charge me for all of this when they did absolutely nothing! I will never recommend this company to anyone. I hope you find another solution for your plumbing needs.

The blower motor on my furnace was dying, I called one day to schedule an appointment. They dont have a 24 hour technician, and they close at 3pm. Who closes that early being a plumbing and heating company?!And then after waiting most of the day for a technician they call me to tell me that they wont be able to make it til Monday(this was a Friday by the way), and they even charged my card before even coming out and investigating my HVAC system. I ended up calling and cancelling and getting a refund. Im glad my house wasnt going to blow up.

On time, notified per request, enthusiastic in the face of substantial leak in crawl space! Great service...thank you!

Very pleased with professional knowledgeable staff who went the extra mile to address a water heater issue from first diagnosis to explaining what needed to happen. Front staff were in-tune to the issue and everyone delivered great service. Will use again. Ty!

They done the job but I had to wait 4 days for them to come do the job!

Recently had N.E.W. install a new gas line, furnace, AC and related ducting and vents. The price was fair and reasonable, the quality of their work and service was top-notch. Kudos to Jeremie, Brad and Eric, much appreciated.

Great place to work.

I was VERY pleased with the entire process! Everyone at New was friendly and helpful! They made our plumbing issue stress free and didnt charge an arm and a leg for their services. I will recommend them to everyone I know! We will continue to support our local plumbing heating service provider!

Friendly People. Service was Great

Quick, friendly service. Always able to help us in a pinch.

I love working here!

Great service, very congenial service techs.

We called yesterday morning to get someone out to our house for an emergency leak and home improvement quotes. The lady said that she would put us at the top of the list, but that she couldnt guarantee a time. No worries on that. However, my Husband who is on a 3rd shift schedule stayed up all day long awaiting their arrival, but no one ever came, not even a 2 second phone call. Fast forward to this morning, I called them to let them know that no one showed up, nor called to let us know they couldnt make it. The lady said that they had a lot of other calls and she would put us back on the list today. HOW DO YOU TAKE AN EMERGENCY CALL OFF OF YOUR LIST AND NOT TELL THEM? I then let her know that I took the day off of work today, since they couldnt do anything yesterday, but asked if she could guarantee that someone would show up or at least call. She said, no, we cant guarantee that, but I put you back on the list. What kind of customer service is this? I will NEVER recommend them again. Between our entire family, weve used them for many, many years, but never again. That was the most disrespectful and rude service (or lack thereof) that I have ever experienced. At least call someone to let them know that you in fact wont be showing up so that they dont have to wait around all day and get nothing else accomplished. Its caused me to have to burn vacation for no reason whatsoever and now doing the same today.. Pathetic. If I could give zero stars, I would. To say the least, we took them off of the list for this fix and the upgrades that we were getting quotes for since they dont care about their customers, their service or commitments. To take someone off of the list when they knew it was an emergency and not even let them know is about as careless as it gets. I refuse to give my hard earned money to some company who cant even work a schedule or a phone.

Had a new water heater installed 18 months ago and the gas valve has failed twice. 2nd time I had to pay extra for the service charge so the technician could go to Plymouth to get the valve or wait the weekend without hot water. Service guys are wonderful but the company likes to charge heavily for replacement of warrantied parts.

We have used N.E.W. Plumbing &Heating on many occasions for several years. They have always provided quality work and at a very reasonable price. I would recommend them to anyone needing that type of service. For new construction or repair.

Very prompt..and cleaned up great afterwards

NEW has for years given us first rate service at our facility. Always here whenever we call them. First rate workmanship and a fair price.

Quick response time, repaired in an hour, reasonable rates. Good work!

Todd Clay and Mac Burmeister were prompt, courteous and professional. We will continue to use N.E.W. as we have for years.

Terrible experience. Plumber, installed wrong valve, within 2 days toilet was not working. Came back to fix a chain in tank additional charge. I Tried to turn off water in house, found out valve had not be changed. Call again to put in valve and fix leak in 2nd toilet. toilet was not flushing in 2 days. Plumber was argumentative. Not very responsible. 1 star for showing up. Thats

Will not honor Carriers manufacturer warranty. Highly unethical business practices. Save your time, money, and sanity and seek the professional customer service you deserve; elsewhere.

N.E.W. Plumbing & Heating, Inc. does all of the plumbing and heating for my business. They are very professional, knowledgeable and friendly.

N.E.W. Plumbing & Heating, Inc. put in a replacement geothermal unit for us. The technician was excellent and extremely helpful.

Was able to point out our issue and get us going the right direction. Rates seem to be very fair.

The plumber we worked with was easy to talk to about the trouble we had. He explained what was wrong and fixed it in a timely manner.

NEW Plumbing and Heating is a professional company that does great work and friendly, prompt service. I would recommend them to anyone in the area.

I use them whenever I have plumbing problems. N.E.W. Plumbing & Heating takes care of everything quickly and efficiently.

Had plumbing done the two gents that came out super friendly and got to business can not be happier!

They do really good work.

Great place to work

Claims to be 24 emergency but when I call it goes to voicemail and no response. That is not quality customer service for those panicked in an emergency like mine.

Quick and professional service

Dont bother, have called multiple times and left messages not even a call back, terrible business model if you ask me

The best around