Used Crash Champions for my first-ever Geico claim (after dreading/putting it off for 16 months), and they really made it painless. They had a quick appointment available the following day, they had the rental car ready when I got there, and my service advisor Luis walked me through everything when I got there. I got text updates as they worked on my car, my car was ready even sooner than I thought, and returning my rental car and picking up my car was as simple as I could have asked for. (Luis even gave me quotes I requested for possible additional work, didnt pressure me at all when I thought it was out of my budget, and offered to honor the quotes at a later date if I changed my mind!) I was especially surprised and pleased that they washed and vacuumed my car for pick up! My bumper looked good as new, and they even fixed an extra scratch on it! Definitely shouldnt have waited 16 months, they made it so much less complicated than I thought it was going to be!

I usual have great service from crash collision who use to be signature collision. I always use my geico insurance policy and usual everything is great. Only this one time it took a long time to get my vehicle fixed and than they used 2 claims and fixed a tiny dent that they were not told to fix. Now I had to pay 2 deductibles, now way. But they did work with me and I paid one deductible and half of the other deductible. Umm... not the best but I was able to work with that. My vehicle looks OK but my sensors sure not working and I had to take it back and they have yet to call me

Jonathan and the rest of the Crash Champions team were extremely helpful and professional. They gave me a candid assessment of my bumper damage, showed me pictures of what they discovered, and ended up not even charging me for the assessment. I will definitely use their services in the future.

Had grill and windshield replaced. Work done on time and within budget. Insurance job. They keep you updated by text. Car was washed before return. Parking is a hassle but very happy with the service.

The quality of work at Signature collision center Navy Yard is very poor. The work looks like that of people in training. They repaired a right fender on drivers side and also replaced the bumper because a clip was broken. The paint blend that was done to the driver door was put on too thick and left a running spot of paint. They tried to buff it out and now my front door is shiny like glass and the fender and passenger door dont match. The bumper had two circular bulges from whatever they used to hold the bumper while they painted it. When I brought the car back after I noticed the bumps they tried to say the bumps were there when I dropped the car off...mind you this was a brand new bumper that they put on because a clip was broken on the original bumper. They took my car in the back and must have added heat to mold the bumper to its original shape. About 8 months down the line the side of the bumper they molded back to shape, paint began to peal. I hade to go through my insurance company to get them to fix their work and once they fixed it, the paint had waves in it and looked like it was put under a fan to speed the drying process. Horrible work!

My car was in a collision and I went through my insurance to have it serviced at this garage. From the moment I dropped it off and picked it up, I recieved nothing but professionalism and courtesy. I was kept well informed of the whole process, even during the process. I picked my car up in a weeks time and my baby looked as good as new. I also love that fact that they stand behind their work with a lifetime warranty. Because of this, I did have to bring my car back for a minor fix and I was in and out of there within 30 minutes. I would definitely recommend using this service center.

I would choose Crash Champions again and again! Wonderful experience. Thank you!

This body shop works for the insurance company not their customers. I was naive enough to believe that this shop would do whats in the best interest of getting my car repaired to what it was before the accident BUT NO. They care more about pleasing the insurance company. Do not ever go there if you want your car properly repaired after the accident. This place is not trustworthy.

Quality work on tight deadlines, fantastic covid-19 restrictions as well. I felt safe and my car came out great in a few days time and thats with damage to the front and back. Highly recommend for anyone looking for peace of mind.

They do good body work with very attentive service, but its a Geico affiliated shop so if you are not going through insurance you need to be prepared to wait for an appointment and wait for the repairs to be completed--not always convenient if insurance is not paying for a rental car. I was not at fault for the accident, and my car is too old to insure, but the other driver did not want me calling his insurance. The estimate was market rate, which I paid since it was not convenient to take my car to a budget place in the burbs (hard to get back home during pandemic) and because my regular mechanic does not like to do body work. However, the estimate was under what another shop in my area not affiliated with insurance companies was charging, and since Id already been paid by the person who hit my car based on Signatures estimate, I had to go with them. In such situations I would recommend getting the quote for the third party payer elsewhere, then coming here to save a few hundred bucks if you can get Signature to fit you in and can afford to be without a car for a week or two.

When I had the accident, it took a few weeks for my Insurance company to get the ball rolling. Once things became clear, they suggested I go to Signature Collision Navy Yard. I never heard of them before, but took my chance.Upon walking in, the atmosphere was great. The staff greeted you and made you feel comfortable and at home.They went over details of the work that would be performed on the vehicle and gave you a date on when the car should be ready.Due to the work being done on it, it took lesser time than they imagined and texted me with updates.I thank you all for having such a great team at Signature Collision!Hopefully nothing else happens to my baby, but in the event that it does, Im sending her straight to Signature Collision!!

The fixed my Honda Pilot and it looks like new. The staff is very professional. Thank you Signature Collison. GREAT JOB

Fantastic all around! I was dreading the process to get a dent in my car fixed, I’ve never had a good experience in this area. Came across Signature as recommended by Geico. Luis was so helpful and explained the repair process to me. The entire team there seemed very pleasant and customer service oriented. They had my car repaired several days sooner than I expected and it truly looks like new. Couldn’t be happier, highly recommend.

Great customer service from Ms. Kayla at the front desk to Luis and Noel. Patient with our questions along with clear responses. Time repair.

Great service. Excellent customer service. Amazing staff

I had Signature Collision replace my right side view mirror. I dropped off my vehicle at 8:00am and picked it up the same day, talk about fast service! I had no issues with my experience. Luis and Kayla were both professional and answered all my questions. I highly recommend this location, especially to those who have Geico Auto Insurance

Trash customer service and they keep postponing returning my car. Would never take it here again

Staff was nice. Estimate from Geico was 3x lower compared to dealer. I doubt if the work needed would be done if its not itemized on the estimate.

They were excellent! Finished my car ahead of schedule. Everything was easy from drop off to the rental. Would definitely recommend.

Amazing experience! The customer service and the care of the whole the team is just unprecedented.

Excellent workmanship replacing a bumper on one car and stripping, sanding and painting rear bumper on a second car. I highly recommend them.

Luiss at Signature has done 2 repairs for me. The service is always quick and courteous.

Driving in DC is a risky proposition at times. When my car was struck and damaged, these guys get it back to looking great again. My car is a beautiful Lapis Blue, and they get the paint matched perfectly. Their work is done pretty quickly, and comes with a lifetime guarantee.

Tire exploded on the highway and caused major damage to my back bumper and headlights. My insurance set me an appointment with signature collisions. Turned out to be nice because enterprise was also in the same building so dropped my car off and picked the rental right up, same with dropping it off. The service was superb! They did a fantastic job in replacing the entire back bumper and bonus I have a lifetime warranty. Communication was excellent from front desk receptionist, to the actual service worker to enterprise. Would definitely recommend!

The people here were so incredibly nice, I was kept up to the minute On what they were doing and the work was really well done! Highly recommend

Quick, responsive, and extremely helpful! I absolutely recommended this shop to anyone. When I needed to get some things from my car during repairThe collision center team looked out for me. They also washed my car as well! Highly recommend

Extremely courteous. My truck was completed sooner than expected and looks amazing!

Great job. Professional service. Happy with the work.

Very professional and I will recommend them to anyone.

Professional service and the work came in under estimate.

Great service from a professional staff

Free quick estimate. And the guy even let me know I could get away with trying to fix it myself. Saved me $1000 dollars on my bfs repair. Seriously honest and helpful . A rare find

A couple weeks ago I was rear-ended and needed repairs made to my car. I came to Signature Collision Center Navy Yard because it was on the list of Geico-approved body shops in the Washington, DC area.A few days after my drop off, the garage contacted me, informing me the repairs on my vehicle were finished. When I went to the garage to get my car, I paid my deductible and signed my paperwork, only to be told that my car was still in the process of being repaired.The following week I was contacted again. This time they assured me my vehicle was actually ready this time and confirmed a day and time for me to come pick it up. The call was at the beginning of the week and I arranged for a Friday morning pickup. The following day, they called me AGAIN asking why I hadn’t come by to get my car. I told the caller that I had confirmed literally a day earlier that I would be coming by that Friday morning between 10 and 11am.On Friday morning, I show up at the confirmed time, only for my car not to be ready because it still needed to be cleaned and vacuumed. When it was finally brought out to me, the man who was supposed to be reviewing the repairs had no knowledge of my accident or why the car was brought in in the first place.Lastly, as I was leaving, I noticed my tire pressure light was still on, which had turned on following my accident and had been discussed with the man who had initially inspected my car. The garage claimed they had checked the tires, but would not do anything else to look into or explain this issue. If I hadn’t made a point to ask, they would have just let me drive away without any acknowledgement of this issue.Overall, I found this to be a terrible experience and unlike the customer service I have received from other body shop/repair garages in the area. I never received any true debrief on any of the repairs and I should not have been asked to pay and finalize paperwork before ever seeing my car. I would not recommend this garage to anyone.

It was a very good experience.

Very friendly and knowledgeable staff. Available for any questions and comfortable waiting area

Everyone there was very welcoming, super professional and efficient! Would definitely recommend

Excellent services and customer advocacy for warranty related works.Daniel is the BEST professional service manager and expert in maintaining any vehicle.Awesome experience and supreme customer service. Daniel and his team did a great job assessing and repairing my vehicle! Five stars for sure!Extremely great service! Daniel was very knowledgeable & professional...The body shop service was excellent. Customer service was awesome!!!Thank you...

They did a great job on my car. I highly recommend.

Excellent customer service and quality work. I dread getting quotes and work done on car for concern I’m getting ripped off. Reasonable and fair pricing and quick turnaround for bumper dent and repaint. Luis was my direct POC and was super helpful.

Excellent Customer care provide by Adjuster Luis. Extremely pleased with the body work repair.

Great customer service! Made whole experience pleasant and smooth!

The staff, and Rodric specifically, was amazing and kept me up to date on my repairs. The work was flawless and was reasonably priced.

Kept me updated by text (preferred method). Did not have to deal with missed calls or trying to reach the front desk for updates. I knew what was going on the whole time.

The staff, especially Louis, was extremely courteous and professional. Great service!

My insurance recommended this place after I was in an accident. My car had mostly cosmetic damage and needed to have the paint on the passenger side doors stripped down and repainted along with a deep scratch on the door. When I dropped off the car the the representative (Imhotep) was very knowledgeable and helpful. He walked me through the process and informed me of the necessary repairs. It took 7 days, exactly what I was quoted. When I picked up the car they had hand washed it and the paint was shinier than ever. Overall the paint work was excellent. You would never be able to tell work was done on the car because the paint matches so perfectly with the original coating. I even tried looking for the scratch on the door and that had been taken care of so perfectly that there was absolutely no trace. We’ll see how the paint holds up over the next few years but they assured me all paint work is guaranteed for the life of the car. I’ll definitely use them again.

SIGNATURE WAS A JOKE TOLD THE YOUNG LADY MY WHEEL ON PASSENGER SIDE WAS HIT AND THEY DIDNT EVEN CHECK IT SO NO A BUNCH OF GARAGE NOT TRUST WORTHY AT ALL...ZERO STARS..OK..

Excellent experience.

They did a great job, and the customer service is outstanding!

My insurance company had me use you for my accident repair. I was so very impressed with every single member of your team that I encountered. All we friendly, efficient, professional, AND the work was completed TWO DAYS EARLY! I heartily recommend you to friend,s neighbors, and co-workers! Thank you!Mary P.

Had a hit and run while car was parked. Came here to get the damage fixed - I am VERY impressed with the work that was done. Dropped the car off in the morning and picked it up in the afternoon!! They are transparent with cost and Daniel was available to answer any questions I had. Bumper and car came out like it was BRAND NEW! Definitely will be back for any and all body work for my car.

They took such great care of me on a quick turnaround time - friendly, prompt, professional. Highly recommend!

Nice and quick spot to come by and get work done.

The people were very friendly and respectful. They replaced my hood in about two days, unfortunately there is some random paint in a few places on my car and some new chips in my paint. When i came to pick up my car a day after I was told it was ready it took about 45 mins to get my car. Overall, it was decently priced and they were very friendly.

So I drove my car into Signature Collision because they were recommended by Geico as one of Geico’s Affiliate body shops for repairs. The day the vehicle is ready and I get a call stating the car is ready to get picked up. A day early so I was pleased, but within the hour I get another call from Signature stating they are having issues starting the car and they believe it to be the alternator and if I pay them an additional $$ they can fix it. This throws me for a loop, a car that was ready to get picked up all of a sudden has issues with the engine starting.So basically a car I drove into the shop can’t be driven out, how ridiculous is that. I’m still trying to wrap my mind around it weeks later. Now I didn’t believe them as some mechanics like to hustle you for more money.When I got there they were saying either I pay them the additional money to change the alternator or I can get my car towed elsewhere. Again I drove the car into the shop so it didn’t make sense that the car is having electrical issues when all I brought the car in for is to get the bumper and fender replaced. I wasn’t willing to pay anything additional but my insurance deductible and now that I think about it I shouldn’t have paid them that either for a damaged car. Anyways I helped them push my car out of the garage (cause it’s not drive able) and got my car towed to a shop I’m familiar with, and the alternator gets changed and the car still won’t start.Signature damaged my car, it’s kaput, out of commission and still parked at a garage waiting for Signature and Geico to take responsibility for the terrible job they did on my car and either fix my car, if they have the knowledge or pay to get the car fixed elsewhere.

Great customer service with enterprise on site.

Excellent services my insurance had my vehicle towed here for repairs. Kept me informed thru the whole process and took care of the whole claim from start to finish.

Awesome customer service w/ geico repair! Rear bumper replaced very quickly and they filled up my tires for free as well :)

Great service!

Knowledgeable

All perfect

Well done

Great Work

Th

They take care of business

Fair price