Very quick service. People were very nice. I recommend going to store instead of calling. You get quicker service at store. Worth the trip

Very, very helpful. Good communications of what I have and gave me the directions and items to get the job done right. Thank you. Its all in the communications with the sales persons.

Forced to work from home, and Xfinitys garbage internet service cuts out nearly every day (on perfectly clear days).Ive tried calling to get it fixed, but on the small chance the robot on the other end puts me through to an actual person, their only concern is the current outage, not the fact that it keeps happening. Theres no way to talk to a local technician.Starlink cant put these losers out of business fast enough.

A little short staffed but not a terrible wait. Once I was helped it went quickly and easily.

Painfully slow service in this store. Avoid if possible. Had to go because their app and website dont work properly for equipment change.

Very helpful and friendly staff!

Good visit, wasnt too bad. Just had to wait in my car for a few minutes until it was my turn. Once inside, service was fast and friendly to get my modem upgraded to xFi. Overall, great experience.

Becky was there a helpful and I would recommend this store to anyone

Over a year and still the worst employees working here.

The machine they put in is the easiest way to pay your bills what is a very knowledgeable very polite and thoughtful and thankful service was great

The service price was given but they added on 70$ to that for taxes and fees then I got my bill and another 12$ taxes and fees added. Why??? The broadcast fee doubled. I dont watch sports and they in Pittsburgh charge for that idk how. They are hard to get ahold of. Either the outsourced person from another country cant help or the service is always tripped and needs someone needs to come out. It is RIDICULOUSLY A RIP OFFF!!!. MY bill was 99 but renting remotes DVR boxes for service add 120$ on the quoted price.

Thanks for all the help Jodi!

Great staff very friendly and knowledgeable

Still waiting for service for over 40 minutes. Only one person helping. Am next in line or I would leave.

My experience was good. I was able to have my questions answered.

Its quick easy and done. The workers are very helpful and friendly

Great customer service!

Take forever had at least 4 workers but all 2 of them do is take your name then you wait for someone else to help

Very difficult to get done what I needed tried 5 times hopefully works this time

The customer service is great. The waiting time is not the best but is worth the wait to talk to a human.

No personal contact with people just a computer and text, no help when your service is bad

Terrible service. Escalating prices. Ridiculous.

Helpful, good location

I am absolutely tired of their ignorance, on phone or in person. !!!! They are ripping off their customers !!!!!! Astronomical Monthly fees.. Then have the odasity to hold you into that 2 yr. Contract. Raising your bill to make you stay.. Where I live they are only cable network and are royally stampeding us.... I am working on ridding them.

Customer service is very knowledgeable & helpful!

Would not recommend their phone service it’s terrible. Terrible coverage and way overpriced. The customer service is impossible to contact.

Good service

Great customer service. Prices are still very expensive.

Have had to stop by a few times to drop off or upgrade equipment. Services can take some time here even when not busy but generally its painless. Also, never had them try to push an upsell on me or anything like that. Usually I get in and out relatively hassle free

Went in for some product knowledge advice.. Associate was patient and helpful..

These people are fantastic! The store is clean and organized. The people are so helpful and knowledgeable. So helpful, pleasant, people. We felt like we knew these people forever.

I will only address my experience from today and not the very high costs of services provided which is not the fault of employees on the local level. I needed to return a cable box that had more than many productive years on it. The exchange was quick and easy. All 3 of the employees greeted me and other customers, as it was busy. Tobi, the employee, made the experience smooth.BUT, the hours are late to open! For Xfinity to open at 10 a.m. is totally ridiculous! Other businesses in the plaza open at 8 or 9. Before the move to this plaza, they opened at 9. NOT happy with late opening time.

As a new customer, Im eager to get my service up and running. After about 10 unanswered phone calls and 3 messages to this location over the course of 3 days,, I spoke with the main customer support department about picking up my new modem and X1 box. Upon arrival at the store, I was told that their system was down nationwide and no new equipment could be issued. The gas money for the wasted drive is the last penny Ill be spending on Comcast. My new plan with Verizon is already active and works great.

Nice clean and inviting store area. Staff was friendly, polite and knowledgeable. Plenty of seating if you had to wait.

This store is hands down one of the most friendly and customer oriented stores Ive ever been in! I worked with Jodi and she was informative and helpful. She makes you feel like your visiting a friend while working on your services. Will definitely recommend this location and the incredible people that work there!

Completely disgusted and angry. I went in to drop off some unused equipment and this lady came to check me in. I told her I was just dropping this off but not adding service or removing anything. I get home and ALL my services and account is CANCELLED (5:48). I called in and they say only sales can turn my account back on, but they are closed. I work from home and need the internet to do so. They say there is nothing they can do since the store turned my account off for no reason. I have never been late and never complained and they just shut me off for no reason. I wish there was another internet option for me, but there is not! So disgusted.

If you want poor cable service with extremely high prices, Comcast is the cable company for you. It seems the service continues to get worse as the prices continue to increase. You get an excuse as to why they have to increase the prices every six months or year. We have to reset our box a lot. The volume shuts off as youre watching a show and the picture gets blurry. It would be so much better if you had a choice between cable companies. The cable company may start caring about their customers. Best of luck if you choose Comcast.

It is not that I dislike it. Their prices are just out of sight! I pay $263.00 a month! Outragous!! My husband and I are senior citizens on a fixed income. Comcast should come up with way better prices! I also have everything they offer-internet,phone,cell phone,t.v. Just ridiculous!!

It was okay, the wait wasnt too bad ( waited MUCH longer before) and my agent was nice and helpful.

This store is deceptive. They said we would pay X amount of dollars in store for upgrading our phones. Then we come a few days down the road and find a bunch of misc charges on our account. Major technical issues through our entire visit and took way longer than it should have. Has been nothing but constant confusion trying to get the money back that they owe us and overcharged us. I regret even upgrading my phone at this point.

Ive never been a big fan of Comcast, but Jodi at the Washington location completely changed my outlook. The equipment was super easy to set up and Jodi made sure I was all good to go!

Excellent customer service. Very clean well organized store. Could use more products in stock.

Was there to turn in cable equipment and ensure that an outrageous cable bill stopped

I would give 5 stars if the wait hadnt been as long. I obviously went at a really bad time (between Xmas and New Years). Other than that, I got all new equipment with the voice remotes, new modem/router and a newly priced triple-play package, which lowered my bill. The equipment was really easy to install and set-up myself; I had no problems. I am, overall, really pleased with everything. I dont know how I lived without voice remote for so long. Wouldnt give it up for anything. The employee that waited on me was nice, courteous and very helpful...thank you!

Teresa was awesome! Very knowledgeable and friendly

Everyone in the store was quite knowledgeable and helpful for what I was looking for.

Don’t go there if your a Bussness customer. They will treat you like your know body. And say they can’t help you. But Joe Blow comes in the door who pays $45 for the same internet Bussness customers pay $150 for. And is helped fully walking out the door with a smile on his face.

Employees very polite and helpful

After a few hiccups all was made well as the system was being upgraded, customer service is always good however and wait times when they are busy are still low. Cant wait till they build one closer to where I live however.

Was returning something very helpful and respectful!

Person i talked to didnt order what i needed

Great

Usual terrible service. Again as always had to call the 800 number to get things to work correctly as the staff in store had no clue. Dont waste your time in store just call 1800xfinity. They just need to close this location.

They really are very nice and worked very hard to fix the mobile phone. So happy when I left.

Was told i could upgrade for only the cost of the New phone. Then was charged 50 upgrad fee. Looking for new service.

Quick, easy and saving us money on cell bill.

The new Xfinity stores are really nice and there is a big emphasis on customer service now. They are much better than the old sites.

Great service! I went to have new internet connection on Friday around 6:35pm. I was greatly helped by the Sales consultant Ms. Skyler VanGosen. Within 20 min she setup my new account. Will definitely go there once again.

They are the best I love the service and the phones are great........

No one could take money order. There was only one guy matt and he had someone then they left then I waited then he called me.over said he was trying to print something out waited little.more then got up.walked upt Had to leave cause had to get to work ridiculous

It was ok I wish the lady could have helped more

They cant help you with much. Even though they claim to be the place to go for all your entertainment needs.. Comcast is plauged with poor customer service.. to bad..

Switched from Verizon and saved. Staff was friendly, helpful, and knowledgeable.

Great for paying your bill, but if you need more assistance than that they cant help and will tell you to call.

Staff is very helpful and knowledgeable plus friendly.

Belle vernon PA anyone else have issues?Cable: have to reset box once a day. On demand will not load movies, I unscrew COAX and discharge then reconnect, its fixed. Power cycle does the same but takes longer. Super laggy while searching. Ive compared with 3 others (not in Belle Vernon) with xfinity OD and their guide is super fast.Internet: I have my own modem (surpasses standards) yet very unstable. DL/UL speeds are hit and miss. Tech arrives and says everythings fine. Ps4 gaming has been troublesome. Noone can connect to my share play. Yet I can connect to them. And they all can connect to each other. (with 1/3 the DL/UL speeds). Random boots from online lobbies. Cable issue is worse but this is annoying as well.Anyone anywhere have similar issues?$130 per month to $214 per month.4/1/17 $1375/13/17 $1579/5/17 $1766/12/18 - 1/24/19 $214Dish / Direct TV. ON MY WAY. C U SOON

Nothing like trying to take equipment back that is no longer wanted and waiting what seems an eternity for a two minute, here is your equipment.

Wait time way too long when you have to wait an hour to get service or waited on service thats not my idea of a fun day. I actually left twice and went back when it first opened up in the morning in order for me to get served and that I didnt have to stand and wait.

Went to return equipment and get credited to my acct

Knowledgeable staff. Very helpful

Comcast? We don’t need no stinking Comcast. An aging infrastructure guarantees that your service will lag horribly while your prices increase horribly.

Cannot speak to a person about anything!

Very well staffed and they can cater packages to you meet your needs

I’m being charged for 3 phone lines& I was allowed 2. Also my Apple I phone doesn’t work well at all& IM UPSET I live 1 hr from this dreaded place& it’s STILL NOT RESLVED! I was better off with a Straight talk phone... mean service attendants

Too expensive. Why do you have to continue to pay rental fees for a modem and cable box, even though youve paid for the price Comcast paid for them multiple times over. Greedy, untrustworthy company. Hope they go out of business from streaming competitors.

They demonstrated the X1 service. Amazing On Demand choices. Showed me how to use the voice remote. I got a free Steelers remote.

I knew what I wanted before I went there. My questions were answered satisfactorily.

Went to Washington pa store, they started take it home plug it in and hook up the cables, program the remotes thats all that needs done. We did that we called they were surpose to send a tech out and expect us to do with out cable for over a week, they dont have any availability other than 2p to 4p but yet one of their reps had stated on our recorded line they advertise comcast can work around ur schedule, my wife dont get off work til 3p and I dont get off til 4p. So they are advertising false advertisement on tv when they say they can work around customers schedule, so we r keeping the internet and they can kiss our candy a$$ when it comes to cable tv my wife and I r done with comcast,WE DONT RECOMMEND COMCAST AT ALL FOR ANYTHING INTERNET, CABLE,PHONE OR MOST IMPORTANT CUSTOMER SERVICE

Worst company ever. I followed all of THEIR directions, and all that did was cause me stress and cost me more money. Id like to know how i was able to set up service for my dad, they let my husband pick up the equipment and pick out the plan, but we cant verify that he isnt being overcharged for something they didnt do....now we arent authorized? Technically my elderly father never even signed a contract with them. So how would THAT play out. They are shady--and try to sneak charges in, and ive yet to talk to anyone who gave a hoot--they know you have no other options so why even bother to try to care about their job. This is why they need to allow reasonable competition. Maybe I should get a job there so i can sit around and file my nails all day and said i dont know 100 times and get a paycheck. But Im seriously going to look into legal avenues as I have caught them in numerous lies and false charges already.

Id give zero stars if possible. Long waits for poor monopolistic, subpar service. We need options.

Was helpful for my needs

Nice people that are willing to help

Wasnt going to give me all of my new equipment until I told them they goofed! Prices are outrageous!

Great friendly and helpful staff. For 2 note 8 phones.

Staff helpful and kinda friendly. Clean environment

Great staff they are fast and courteous!

Great place@good deals

Employees are really personable and friendly and try there best to help you with whatever you need. Can take old equipment back and pay bills here but the wait sometimes is alittle long.

Love that they came down on the cable pages

A team of females who got my new note 8 exchanged for an iPhone X when 2 other stores and 5 techs by phone couldn’t get the job done. This girl worked her butt off to get it done to bypass a computer glitch. The manager who said she wasn’t letting us leave until this issue was fixed bc she knew the hell we went through before them. Ty don’t go to any other XFINITY store.

EDIT: Just wanted to reiterate that this place is exceptional. I came here to port four lines from Verizon Wireless to their relatively new Xfinity Mobile service. The entire process was absolutely seamless. The rep I worked with, Jodi, did everything possible to make the transition easy.Say what you want about Comcast, but the customer service Ive gotten at this location is truly world class. It seems like Comcast is working to fix its bad reputation. So far, the Xfinity Mobile service is just as good as Verizon Wireless (as it should be, since it runs on Verizon towers) but costs just over half as much._________________________________________________________________Ive never had a good experience at a Comcast location until I returned my equipment to this store. The employees were efficient, helpful, and there were plenty of them. I was in and out in under ten minutes. Great job!

NEVER GET THIS SERVICE!!!!When I signed up for Comcast there was a promotion going on for 89.99 a month triple play with NO HIDDEN TAXES AND FEES as advertised. The sales rep also told me the first month would be free which was also a lie.Since then every month I’ve had to pay 140 a month... that’s 50 dollars a month extra for hidden taxes and fees when I was told it would be 89.99 a month flat rate!!! Including always being a month behind due to the rep lying to me about the first month free!I went to the Comcast store last week to talk with the manager to get my bill fixed and got switched to internet only for 59.99 a month and made a payment for April only to find now they want 250.00 dollars on top of it?!?!?!Never using this service again once my contract is up!!!!!

Good. Nice people.

X Xfinity gouged me for years Im done i had it too the max take ur 300 dollar / month cable and internet bill n stuff it

Unbelievable service! I recommend this store.

Great staff. Too bad prices are so high.

Expensive service but worth it

Only had it two weeks if that and was billed more than I was first quoted

Its comcast, need I say anything else. Poor customer service, screwed up my account then expected me to pay for their mess

No specific reason