Excellent customer service. Yovani knows the answer to every question and is going to make sure you get the right fit no matter what it takes. Highly recommend for anything to do with diving.
Great customer service, had everything we needed to buy. And also rented suits for kids that were great quality and affordable.
Amazing service and very knowledgable owner!
Great staff and very friendly. They will not judge you at all if you dont know anything, they will take time to help you out step by step. These are professionals, but very down to earth. They have all the equipment and options for courses.
I had a great experience in the short Discover Diving course. Yovani is an excellent instructor and made me feel completely comfortable trying diving for the very first time. Loved it and will certainly return! Thank you so much!
Definitely the worst dive shop Ive done business with yet. A group of us rented equipment for a dive trip to Lake Phoenix. One of my tanks had a bad o-ring, and it was a size that nobody had a replacement for so I couldnt even use it on my trip. They assured me that 14lbs of weight would be plenty for my 7mm wetsuit but it was nowhere near enough as I floated at the top of the lake. My friend was given a wetsuit with holes in it (for a cold water dive), and when she pointed it out they said theyd give her a different one and gave the same one right back. She had to rent a new wetsuit at the dive site and then this shop refused to refund the money for it when she returned it and told them about it. Lastly, none of the regulators came with mouth pieces. In all my experiences renting gear in the past Ive never rented a regulator without a mouth piece. Terrible company to do business with and no parking either. Go somewhere else for your scuba needs.
Just to set the record straight, NDC has new owners as of 2018. They maintain your gear, teach diving, sell scuba equipment and run trips.
Excellent. Very professional and helpful staff and instructors.
Me and the SO did our Open Water Diving Scuba certification with NDC. After a bit of research we went with them despite the drive because they were $299 for the whole certification (4 days of diving), plus a $174 online program from PADI. You will also need flippers $75, booties $35, a log book $18, two respirators $6 each. You will also need a face mask and snorkle (we got these cheap online). Believe it or not, this was cheaper than other options.The online class from PADI does take quite a while. I think I may have preferred it not to be online, because I procrastinated that hard! You have two weeks to get it done.Orientation was a Thursday night, the shop was not well air conditioned and we werent given seats. It didnt start on time because Steve was selling something to a customer for the first 20 minutes of the class. The instructor Steve was very, very nice. You could tell he was happy to have us there. The shop leaves much to be desired with stuffed animals hanging from the walls and pretty bare shelves.First pool day was a lot of sticking your face in water, not quite enjoyable but great skills. I overall had a good time. Second day at the pool was a little tougher- another instructor Adolph- who is also very nice tried to explain something to me underwater from a position I couldnt see him in. I know that sounds crazy (because it is) I felt a little scared/anxious over that. I want to be able to see my instructor when doing something new. I ended up pulling the O2 out of my mouth several times as a result- not great. When the instructor realized he had scared me, he apologized- mega extra points for that. Still overall I was glad I was learning to scuba. The pool classes are both at Georgetowns pool in DC, which has free parking on the weekends and was easy to get to. There were four people in the first class and five in the second to two instructors. Any more than five would have really been too much. The equipment was all in great shape. Again both instructors were very nice.Next step is into the quary- a man made lake in MD for our last and final dives. I received and email prior to the classes stating as discussed, there will be a $30 entrance fee per diver per day for me and then SO that was an extra $120 that we werent told about and hadnt planned to spend. SO said he hadnt heard the entrance fee (we took notes talking to Steve over the phone before signing up, and during orientation). I also texted both other classmates who said they hadnt heard about the $30 either. This issue is also mentioned in another review. I called the dive shop about this and Steve absolutely insisted that he had told me about the $30 fee and said what do you want me to do about it?I talked to the manager Chris who I believe knew that there was an issue from what I told him, but basically said he couldnt do anything about it because he would lose money. We jumped ship at this point and finished the dives in Hawaii. He said he would try to do something about it and call me back, but he did not call back.I guess overall I would say that 1. Scuba is expensive, even when you think youve spent a lot youll still spend more and 2. Life old lesson you get what you pay for. Overall I will be choosing another dive shop in the future and pay a little more for a better experience.***update! the shop owner blocked my phone number and will not call me back after two voice mails. Thankfully I put this on a credit card and can dispute the charges. I cant imagine possibly being more sad that this is how my first scuba experience turned out.*****
Fantastic and patient instructors.
Knowledgeable and courteus.