The employee Prince was absolutely fantastic in how he performed his duties and how he gave me the very best service. He was knowledgeable and very professional. It was a pleasant experience.

I went into the store about a week or so ago and bought a new phone, Ty was amazing!!! I was in and out of the store without any problems. She set my phone up, we made a test call and I was out the door. Fast service, great energy & very helpful.

I was in and out with very little wait time. I was very impressed at the professionalism of the staff. Keep up the good work.

Jhonny is the best employee, followed very closely by Blue. They were very helpful and I ended up upgrading my service and I have never had internet this fast. The set up was a breeze and easy to do myself.

They are real good company and theyre so helpful and I wouldnt change a thing

Great service. I returned my modem and other devices and they were quick, friendly and took care of everything well.

Between corporate and the store have not been able to solve my problem..any assistance will be appreciated.

Service was quick and easy. The representative was very knowledgeable and even gave me information on xfinity cell phone service. Which I will be looking into it.

It very convenient to near metro and professional

Very pleasant staff running this place. Greet you with a smile and take good care of you. One of the nicest Xfinity store Ive been to personally. Parking could be tricky with a very limited street parking.

I have been a comcast for very long time, My bill is too high and phone rep, Couldnt tell me why my bill was so high, And im turning in equipment today on December 5, 2020, The rep wasnt know help what so ever, I was under a 2year contract that post end January which have talking to the rep for the last 3 months, About my contract and they also told me January i have find out on December 1, 2020 my contact had already ended 3 months which post end in January,

Great customer service

Very friendly, helpful and knowledgeable staff

The store is a waist, they dont have technician that can assist they tell you to call tech support. Staff is not very customer friendly. This store should be closed or find support staff that is more customer friendly. Rated F

I got defective equipment

The service is so much faster than the AT&T service I had previously. I did a speed test and seriously, it was at least 10x faster. Esteban set everything up in 20 minutes flat and was super nice, helpful, and professional. Hooray!

Excellent service! Really great customer service!

For the entire weekend, my basic service has been interrupted without explanation. Yes, resetting my box has worked ; however anytime that I turn off my TV or switch to a streaming service on another input service and switch back, I have to reset my box. This is on top of Xfinity already reducing the number of channels that were previously included in their basic service. And you wonder why your monthly numbers on “cable cutters” continue to increase.

Great customer service team!

Wonderful and friendly staff. Always helpful and willing to find a solution. Customer service is on point.

Was greeted walking into the store which was pleasant . Store was clean, the sales associate Dontae was very curtious and speedy in getting what we needed. While also giving is plenty information on other products and services available to me... Great location as well

Well run Xfinity store location. Great and efficient customer service reps.

Very helpful and best customer service. Good job! 👍

Im a long-time Comcast cable and internet customer. I recently decided to switch from Verizon Wireless to Xfinity Mobile. It has been a NIGHTMARE. It seems that Xfinity systems are not integrated, technicians dont communicate well with Sales staff and their business processes were not ready for deployment. Their customers suffer the consequences. After 4 days the process is still not complete. I have spent 5 hours at their store and 6 hours on the phone (Tier 1, Tier 2 and Advanced Support) trying to resolve the issues and deal with their inefficiency and uninformed staff. Attitudes have been OK, but effectiveness has been sadly lacking.UPDATE: After 8 days, 5 visits to the Xfinity store and more than 20 hours on the phone with tech support, the District Manager recommended that we take our business back to Verizon Wireless .... neither of our phones were were working at that time. The only thing they managed to do was process my credit card payment for a new Android phone. Now after 11 days they still cant figure out how to cancel the order for the new phone I never received or activated. Xfinity even made it difficult to return to Verizon as our ported phone numbers (that we have had for 15 years) were somehow lost in their system. On Day 9 I FINALLY I got in touch with a Tier 2 tech who felt so bad about the mess Xfinity had made that she she dug in and stuck with the issues long enough to get them sorted out (allowing us to get ported back to Verizon). Now all I have to do is get Xfinity to credit my credit card ($600+) for the mystery phone that was never received or activated.

Surprisingly seamless experience exchanging cable boxes and returning a router. The entire place is redone inside and looks fantastic.

They are nice people but their services cost to much for an a person that is low income.

If time is of essence to you then don’t go to this place.The staff will chat with each other and laugh while customers are on a queue waiting endlessly.The staff here don’t take their jobs seriously at all, the entire staff needs a total overhaul

Fast and easy

Great customer service from Ms. Janice very pleasent and answers all your questions! I reccomand to go to her if you want to get services or have questions. Please do not go Deneise. Terrible customer service and bad energy!

Provides wonderful cable service and also provides wireless cell phone service as well but I hadnt tried out the cell phone part.

This Xfinity cable store is not good the employees are not to friendly if you want to pay cash they dont like that they want you to use your bank card these employees are a little bit lazy when you come inside they have only one employee standing there when you tell them you want to pay your bill they tell you to go to the payment teller machine I asked her dose it give me change back she tells me no I tell her I dont have the correct change can I pay cash so she tells me to wait I waited for 20 minutes these employees dont like it when you want to pay cash they love to take it easy.

Great customer service

Amazing Service, love the people here. They always helped me when I needed them. Fast service and even faster interwebz.

The Staff Is Very Helpful And Knowledgeable Of There Product And Your In And Out Never A Crowd.

Very efficient and effective return of various comcast/xfinity equipment today. Staff were very friendly and knowledgeable. Whole transaction took about 5 min.

The service Ive had here has always been excellent

Agents solve just about any problem doing with Comcast products. They are quick and efficient.

Love visiting here. Friendly, cordial associates

Friendly staff and quick service. Prepare yourself for parking wars.

Was there February 1st 2019, quality and knowledgeable staff members, answered all of my questions and I really appreciated it I would recommend a store for anyone looking for knowledgeable Representatives, parking is available in walking distance from the metro subway station

Love the kiosk machines where you can pay your bills

Great customer service 👏

Friendly/fast service

Worst customer service ever, employees need training about customer service and exchanging the proper box, I had to go to the store 3 times, employees are really rude in this store, an angry female employee without a name tag that I asked her name told me that her name is Katrina, was really nasty, I had to wait for 40 minutes, 4 employees socializing talking among themselves, no customer at the front desk, when I asked if someone could help me, this rude woman (Katrina) was really vicious telling me that I have to still waiting, eventually another employee was given me again a wrong box, I felt agraviated and disrespected as customer, I hope that the company do something about it. Employees must no treat customers viciously with anger and disrespect,customers are the one who pay their salaries. I hope that management do something about, 4 employees that were on duty in the evening shift at this store located at 2350 Washington Place N.E. in Washington, D.C.on July/07/2018, none of this individuals deserved to be part of comcast employees customer service, they just dont care. I called an agent name Ernesto and, told me that He will take care it.

Great Experience on every level.

Friendly, knowledgeable staff, beautiful store and huge selections!

I was attended to immediately. No waste of time.

Excellent customer service

Comcast store in DC. Helpful and quick service!

Just making a payment

Please don’t waste your time coming to this store because these employees are a complete joke ..

They were very helpful.

She really help me with my problem concerning my internet

Just like every other venue. Over priced greasy food. Eat befor you come or try and sneak it in.

Fast service...great staff

Very enjoyable when I go there

Its Were I Have To Go To Get My Cable Straight!!!

The Comcast rep did absolutely nothing!

Need new cable company. Too expensive!

Great.

They have a cafe inside and very friendly staff and during Chinese New Years have performances.

These people steal from you, one hand doesnt tell the other what theyre doing. Its ashamed they steal from the small guy. Looking for a new service. Over change me for years, for box never received.

Employee a bit cranky other than that it was okay

Terrific service from Dontae

Very friendly and helpful

Bad customer service

No issues very good service

Either under staffed or they just slow and didnt care about customer service.

Made it and got assistance with issues real ppl are here.

Distasteful: customer service was poor.

Awesome customer service

Service was awful..people were ghetto and mean

Excellent customer service

Service wasnt to bad.

I love xfinity

Very poor customer service.

Pay your bill on time tell me that please

Staff was pleasant

Great service..

Service was good

Ok

Great service

Nice

Customer Service is key

Too expensive

Great service

Okay but expensive plans in dc

Quick service

Good service

If I had options..................one star is too much.

Very clean

Perfect thanks

Too slow

Fast

.. N .B.. .................

This is the place to get Online

Great

Great

TV on the one

None