Top notch customer service from Joe in sales and business manager Amanda. Joe was patient, had great communication, and gave us his honest opinion on what would be best for us. Amanda got us in and out and was able to have everything ready for us when we arrived. This dealership made sure we got the vehicle we wanted as soon as it came in and made the process as painless as possible. I highly recommend Washington Hyundai and ask for Joe if you want a great buying experience.

I originally rated this dealership as 5 Star Exceptional in all areas regarding the scheduled maintenance performed on my vehicle. I am not sure why the rating changed once submitted. I again am rating this dealership 5 Star Exceptional in all areas regarding my recent service.

Top notch, excellent service. Shane and Joe were amazing!! I Had an issue getting approved for a car at numerous locations, and I gave up looking at dealerships, and had everything set up to get a car through Carvana. Shane called me the day before I was set to pick up an overpriced car at Carvana, and went above and beyond to help me get a better car and better rate.Even after changing my mind and picking a different vehicle than the one I got approved for, at the 0 hour, they still went above and beyond to accommodate me, and worked with numerous financing options to get me a rate lower than I would have gotten at Carvana.For someone like me with no/bad credit, its extremely difficult to get financing, and my only options were drive time, JD byrider, and carvana with interest rates of over 20% on vehicles with over 100k miles.These guys showed me so much love, and got me approved for what is the best vehicle Ive ever owned, with all the features I wanted, in like new condition, with lower miles, and at a lower rate than anyone else.I highly recommend these guys, even if you have to take a drive its well worth it. I drove out from Pittsburgh, and Im glad I did, because none of the local dealerships put any effort in at all, and all had some sort of attitude with me because my credit was less than favorable.These guys never judged me or treated me different, they treated me like family, and have gotten a customer for life. If I could give 1million starts in this review I would!HIGHLY RECOMMENDED, PLEASE GIVE THEM A SHOT!!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

The sale person and financial manger was great getting me in a brand new car, they were super nice and helpful. there were a few problems on the car I found after purchasing the vehicle they fixed the one problem with no problem but when I notice something broken after purchasing the vehicle not even a 2 weeks later I have let the general manger know, but all he said I would have to go through my insurance and that there’s nothing they can do. When it wasn’t even my fault the car came like that.

I feel the car is amazing and overall my interactions were good; however, it is very apparent that the industry has the upper hand at the moment. They have limited inventory and so you get the take it or dont attitude as someone else will take it. They do need to remember, that this is the long game.....and times will change where things flip back to a bit more inventory. There was zero discussion about pricing and in fact I was told some were paying higher than sticker. This felt a bit unethical to me.......but at this time, it is what it is. The delivery and execution was good as the car was delivered to my home.

I had the best experience dealing with Jen, Amanda, and Brian. Excellent customer service! Thanks for being so great to your customers! I visited a few other dealers and I was really appalled at the lack of customer service!

I highly recommend the team at Washington Hyundai - Id give 10 stars if I could! Yvonne Pavlik and Tyler Holt were able to get financing approved, paperwork submitted, signed, and physically into a new (used) vehicle within 24 hours of my online application, without any hassle at all. Their professionalism and customer service, along with their quickness and courtesy, made this experience one of the smoothest and easiest transactions ever for me. I was in a real financial bind, but Yvonne made me feel comfortable and I am so glad I trusted her and her team with this major purchase! I will tell everyone going forward.... GO SEE YVONNE - no question about it! Youll surely be taken care of!

Service— I called a few days ago to see if I could get a tire put on my Tucson. The person I talked to said they had the tire in stock and to come on down when I needed it done. I tried to call many times the next day as I wanted an appointment to reduce the amount of time it takes. After no one answered after all my calls I decided to stop there after work. At 11:30 I stopped in and they took my information and told me to come back at 3:30 and they could put the tire on. They said it should take around 35-45 minutes. I showed up at 3:30 to dropped my car off. At 4:30 someone finally approaches me which up to this point everything was good until he informed me they didn’t have the tire and couldn’t put it on till tomorrow. One hour in the service department to figure out they don’t have the tire they said they did is unacceptable but things happen. When he wanted to schedule for tomorrow I tried to price match a tire with sams club which was $60 cheaper they would not honor the price match. At this point is when they lost all future maintenance from my family as I would rather drive an extra 20 minutes to go to another dealership.

BEST CUSTOMER SERVICE EVER!My car engine died, and I was referred here by a friend. Brian offered to come get my car. Within 2 hours of calling, Washington Hyundai had driven 35 miles to pick up my non-certified Sonata. The dealership kept me updated and within 5 days they had gotten the engine warranty honored and had a new engine in my car.Let me repeat that: WITHIN 5 DAYS OF PICKING UP MY CAR WASHINGTON HYUNDAI HAD THE ORIGINAL WARRANTY HONORED AND HAD REPLACED MY ENGINE.The service is even more impressive because the only thing I had to do was call, explain my situation, and drop my keys off at my car. Brian and the team did not trouble me for anything and kept me updated. Amazing!

My entire experience with Washingtin Hyundai was nothing but excellent! Once I submitted interested in the vehicle, Yvonne was right on it! She made sure I got all of the information that I needed to submit and was very patient with me throughout the whole process; this was the first car I have purchased through a dealership! I highly recommend seeing Yvonne for all of your car purchasing needs :)Joe was absolutely wonderful as well. Joe was not pushy AT ALL and was very helpful with all of the paperwork!I highly recommend going to washing hyundai. They are the first dealership in the area that actually took me seriously and didnt treat me like a kid during this whole process.

Washington Hyundai provided me excellent assistance in the new car leasing process and the turn in on my expiring lease vehicle. I would highly recommend Washington Hyundai for the purchase or lease of a new vehicle. I rate their sales staff and management staff 10 out of 10.I have also had five years of vehicle maintenance service preformed at Washington Hyundai service department. I rate their service department 10 out 10. I fully trust their service in maintaining my Santa Fe.

Everyone I came in contact with, beginning with pulling onto the service bay, were professional and friendly. They reviewed what I had scheduled the appointment for and directed me to the service waiting area and they would call me when service completed on approximately 45 minutes. After about 46 minutes I got a call that everything was completed and no problems were found. A 6000 mile oil change and tire rotation completed. All fluids were topped off and a check of all systems completed. They asked if any questions or concerns and I said no, I read extremely happy with the complimentary Huundai service. Great job!!

I was taking my Tuscan in for its first oil change and tire rotation. I also needed new wiper blades and new cabin air filters. The Service Department was wonderful and the work was done properly. Our disappointment came when that very same day we received coupons in the mail and two of them applied for services that we received. We called the next day to ask if the dealership would honor the coupons and we were told that they would not. That we should have brought the coupons with us at the time of service, which was impossible to do being they came in the mail the same day as the service. My bill was over $140 and the savings would have been $20.My husband and I bought two vehicles totaling $50k and I was planning on allowing the dealership to handle all of the service on my newly purchased car (which was 2019 model) but after this incident, we decided to take my car to my husbands mechanic for any future service it will need. Sad that $20 savings in coupons made us realize that $20 meant more to them than our loyalty and future business.UPDATE: A few minutes after I wrote this review, I received a phone call from the Service Manager with the Dealership who apologized and corrected the situation. I appreciate the quickness of someone reaching out to us to try and correcting the situation. The correction was handled professionally and expeditiously. He did explain why coupons cannot be applied the next day but the dealership was closing when I picked up my car so there was no time to go home and retrieve the coupons the same day. But the problem was solved to our deep satisfaction and that is all you can ask for when you reach out to someone.

I just want to give a big shout out to Sandra Justice, in sales. She knew what I wanted to spend and got it done. I walked out with a 2021 Tucson and I absolutely love it. I would definitely recommend going to see Sandra if you are looking for a vehicle. She doesnt push you into something youre not comfortable with. Hands down the best experience I have had buying a vehicle.

I had gone to this dealership in search of a reliable vehicle due to myself having issues with my previous car. Yvonne had helped me pick out a very well kept, certified vehicle with awesome features and good fuel economy. After a few weeks, the battery had lost power because of the cold weather; though once I had called, the dealership had stood behind their sale, which I very much appreciated. Definitely a great place to find a great deal!

Great Customer Service!Thank you very much Bob Pahler

I bought here because of Yvonne. Shes an ambitious sales-woman who was so easy to work with. This was my best car buying experience ever! Id never buy a car from a man again.

The level of communication in the service department has deteriorated and needs to be corrected. The actual work on the vehicle remains of high quality and priced right.

This has been my dealership and service center for many years and has provided reliable, quality service. Service persons are pleasant and helpful!!

Great place for service and great employees. Always communicates with you any issues or recommendations before doing any of the work. You wonʻt be sorry.

I purchased my vehicle in another state. Washington Hyundai provided my first maintenance service. They help me understand the service schedule recommended for my vehicle. The personnel are wonderful! The service was quick. I will definitely return, and when the time comes to purchase another vehicle, I will choose Washington Hyundai.

This place goes out of their way to make each experience a great 1. From sales, financing, service. They have all been very kind and so nice. Definately a repeat customer.!!

We loved Jacob, he was friendly, not pushy, answered all of our questions and was very personable. He didnt try talking us into a vehicle that we didnt want or couldnt afford. They also gave us top dollar for a trade. He helped transfer all of our stuff to the new car. A huge thank you to everyone at Hyundai we LOVE our new Venue.Yours truly Janice and Jay

If you buy a Hyundai anywhere else, you are insane. We’ve dealt with Amanda (sales) and Brian (GM) twice and both times it was a great experience. At Washington Hyundai it is relaxed and easy. Again, I wouldn’t get a Hyundai anywhere else. Thanks guys.

I have leased two cars from Washington Hyundai and have always had a wonderful experience. Their staff from sales and finance to the service department is always friendly and professional!

The dealership and sales guy was great to work with.

The staff and our salesman were very friendly and knowledgeable. The dealership very clean we were made to feel comfortable.

Very integral, Robert gave me the true customer experience and made sure I was taken care of. I’ve built absolutely trust in this dealership.

Very easy to schedule service. The staff was very attentive. I took care in for an oil change. Drove right in, serviced quickly, and returned it to me with a free car wash!

Excellent customer service, great deals. Thank you!

Incompetent and inconsiderate staff- was told (after several issues) that “nobody is perfect”. The general manager made a mockery out of my more than valid complaint- stating that there was nothing to be done. Apparently if you share similar working hours to the dealership, and are difficult to contact right away- this is the equivalent of forfeiting any discussion for rectifying a sloppy and piss poor deal. My less than 2 month old vehicle has sustained a dead battery, causing me to miss a days work- given paperwork faulty has resulted in multiple trips of wasted gas and time back and forth. If you purchase a Hyundai vehicle, be forewarned that anything and everything that happens will be on your time and your sacrifice as the dealership is not willing to accept accountability for their actions.

Greg and Karol in service are the most accommodating and trustworthy staff members. They are very personable and always take good care of me. I always tell them to do whatever the car needs and they have never done anything unnecessary. Going to Washington Hyundai is a real pleasure.

I wasnt planning to purchase a new vehicle but my 10 year old Santa Fe finally gave up. Yvonne helped me determine if leasing or buying would be a better option, searched for inventory and made sure that I got exactly what I wanted within days.

They are very professional no high pressure sales and there prices are very fair across there whole line of vehicles. The service personnel are really good too.

In my personal opinion every time that I have been to this dealership they have been rude in the service center then they gave me a quote for a side mirror but never looked at the mirror on my car and told me that the reason they overcharge is because people decide to waste their time by getting inquiries and then going somewhere else very unprofessional atmosphere overall a terrible experience

I took my car in for service today. The whole process was easy as can be. Prices were very fair.Trey was my advisor. Very professional, helpful, and respectful.Thanks, Trey.

My car leasing experience here with the sales associate, Yvonne, was quick and painless! They had a great selection and seamless leasing process. I will definitely be back!

Great Cars, but most important, Great people........... I would recommend to anyone looking for a new, used or leased car.

Great dealership friendly no pressure sales staff

Everyone was extremely friendly. Love the music in the showroom. Very relaxing. Very smooth purchase. LOVE my new Sonata!!!!

I had a great experience with Washington Hyundai. Jacob our sales associate was great before and after the sale. Will be back again!

Amanda Dino is the best.Knows the vehicles very well.Great to work with her.This is my 5th purchase from Amanda.

Got the service done in good time

Timely service, good price. Continue to be very happy with service appointments

They didnt have the car on the lot that we wanted, no big deal. They told us that they located the car with all of the features we wanted. Negotiated a deal and was told to provide a $500 deposit. Left thinking we had a car, found out within 1 hour that they would not be able to get that car. However apparently they cashed the $500 deposit later that day after they knew that they did not have the car (unknown to us at the time) Stopped back the next day to pick up check and was told that it could take 10 days to get our money back. Somehow this feels like fraud...when you take money for a product knowing that you dont have that product to sell. Sales person was nice... cant say the same for the dealership.Updating. Over 2 two weeks later, Washington Hyundai still has our money and no word from them. The check cleared 8 days ago.

Hyundai made the process of having my car inspected very easy during the pandemic. I was impressed that my car was disinfected both before and after, and the whole process was contactless. They are always professional and friendly and I have always liked having my car serviced there.

Great deal on our SUV. Amanda went out of her way to make the deal happen. Scott in Finance also went out if his way to acquire the best financing. We have purchased numerous vehicles there, and have always been treated very well. Highly recommend.

Our Sonata was in for a recall appointment. It was taken immediately and completed within the given amount of time. Everyone was helpful and informative about what was being done and why. We even enjoyed a free car wash.

Everyone is very friendly and helpful. They tell you exactly what they need to do to keep your vehicle safe and they are upfront with the cost. No hidden expenses.

No need to.

While I had to schedule a follow-up that I shouldnt have had to do, my tech was helpful and the service was FAST! My sales person was great, too - she literally dropped everything to help me.

No pressure, fair treatment, good value

Very professional and completed the work needed quickly. I have taken my Santa Fe here a number of times and I am always pleased with the quality of work and their concern for my car. When I am ready to buy a new car it will be from this dealership.

Excellent service, great vehicle prompt handling

Crooked as the day is long. Legal-no morals. Sold me a 2015 ford focus with 80k miles in 2018. I found out just 2 years later that motor was swapped out and The car actually had 200,000 mikes. I found out as the car requires constant part replacements.Presale, we were in constant contact. I went to website, researched the car i wanted. They called and text me back. When i got there, they failed to mention that the car wasn’t there. At a sister dealership, no they cant have it brought over. If i go there, they have to run my credit again. Im without a car right now, thinking the one i picked was there.They try up selling in manipulative ways. “Surely with your income you can afford this payment”. I can afford a smaller one better.Its near closing time because i had work, and you know i thought i already picked out the car.So signing the papers-all these papers- and very last one they slip in “ and this one is to acknowledge that this was a rental car”. Now im exhausted. I think... i have the warranty....Within 1 week i needed bearings. HERE IS THE THING ABOUT THE WARRANTY... it is mandatory that if you live within 40 Or 60 miles you MUST bring it to them. Theres nothing wrong with it every time you take it in. Wasnt bearings, its my tires (why tf you sell me a car with bad tires????). I spend the money to replace the tires, go back a week later so they can say yep! Its the bearings!Now i am still making payments and i can’t rely on the car at all. Been towed twice. I replaced front and back control arms, front and back alignment, Altinator, water pump, thermostat, thing under the thermostat, fan contol motor. Now the heat and air conditioning doesn’t work. I had to fix shocks, struts, ... thousands of dollars. And the air conditioning and heater arent working still.I called the dealership and asked about why all the car parts are falling apart. I asked if it is normal to change the motor out. They are very.... like not our responsibility to check. Enterprise doesnt have to tell us. I tell them all i have replaced, they say well theres 300 parts that could go bad, bad luck they are all going at the same time. No real apologetic tone. In fact its more like a tone that is more like got-away-with-it-fun tone. Manipulative trained scammers.

Washington Hyundai has serviced my vehicle for 4 years now. I am happy to be a customer here. They always take care of you.

I had my car serviced by Hyundai Washington, PA for a simple oil change before an upcoming move. They “forgot” to screw the oil cap on, and my car shut down on the highway as a result. I could write a novel about my experience, and how much I appall everyone involved in this negligence. I was never compensated for the thousands of dollars I loss on my $25,000 something car I had recently purchased as a result of their “we forgot the cap mistake”, or the near-death experience I was put in. Thank God I’m alive. They offered to send me a $500 check if I signed an agreement saying I wouldn’t sue. I would not recommend this dealership, or Hyundai HQ, to anyone.

Had a slight problem, but Bob P. Service Manager got involved and life is good. I have had consistent good service from this dealership for 8 years.

ZACK Shimko is THE MAN

Excellent customer service

I have had excellent experiences with Washington Hyundai Service.

We always get great service and the people who work there are very nice

What can I say again and again. . .always satisfied with Washington Hyundai and the people whom I deal with. So pleased and so grateful for them all.

All I willown great vehicles great service Amanda the staff at Washington hyundia are terrific

Yvonne was great to work with. Great knowledge of the cars and very down to earth and easy to relate to. I highly recommend asking for Yvonne if you are looking for a Hyundai

Great experience! Carol in the service department is awesome!

During this time of COVID-19 uncertainty, Washington Hyundai was very good about protecting my health by disinfecting the vehicle before and after servicing.

Carol was excellent as always. The service was great as always.

I always receive great service anytime I have my car serviced.

Everyone is extremely nice and friendly. All of my questions were answered and my car is driving smoothly!! Also, a minor mistake was made on my bill but was taken care quickly and satisfactory. Thank you for everything!!

Every time I go to the service department it is a good experience. The service Representatives are ALWAYS helpful and professional. The mechanics are the best too. Thanks you for doing your job the way it is supposed to be done!

Very nice service people but had to return because they didnt do what they said they were suppose to have worked on & what I payed for. Took it in again.

The sales lady, Ms. Yvonne, was extremely kind and helpful. She found the exact car that I wanted and got me into the car quickly and painlessly. I got a really good deal on a brand new car and I got everything that I wanted. Very satisfied!!

Very friendly and competent people. They make things right even after the sale. A+++

Everything went smooth and they were easy to deal with

Of all the choices for garages to go to, I go to Washington Hyundai. It is not the closest to me, but the only one I trust! I have been a customer for many years! And will always be!

Came in with my fiance as she was looking to buy her first car. Worked with Yvonne and she is the best. Made my fiance feel so comfortable and got her a great deal. Would highly recommend stopping by.

Very disappointed on the price of wipers!40 bucks is outrageous.I will purchase at parts supply store for half that price!!!Your writeup gal should get a raise!! She does a great job!!

The opposite of what you think a car dealership is. Multiple services and all good experiences!

Great Customer Service. Always fast and friendly. Good communication for issues, pick up and service!

I recommend Amanda from the sales team at Hyundai, she went above and beyond to help us get the car we wanted. She is knowledgeable, friendly, and truly cares about her customers.

Great people and great service!

Every time I walk into the dealership Yvonne makes me feel warm and welcome like Im walking into my grandmothers house. Her attitude and demeanor are nothing less than professional and welcoming. I have already referred friends and family to the dealership and will continue to do so! Everyone at the dealership makes the process smooth and easy!

I have only used their service once and it was for a minor recall issue. But that one time was very favorable. Their faculty was clean and their service personnel were friendly, helpful and courteous. They do have a large selection of new and used vehicles.

Just an oil change but Karol was extremely helpful as usual.

Great place! Got my current car and my 2 previous ones there.

Very friendly and helpful information about their cars.

Very nice. My husband was purchasing a car. Would have been perfect if the car was readu when we got there.

If i could give it any less of a star i would, all i needed was a quick check my brake light and tell me if it was wiring or the light itself, not that hard. But was told that itself woulf take at least a few hours. While i proclaimed i was on a business trip he (bob i believe with dinosaur hair) got very rude with me ... never go there and buy a different car

We have been dealing with Wash. Hyundai for 7+ years now and we are very pleased with the quality of vehicles that we have purchased or leased and with the service dept. They really make a point of getting to know you and provide great service. I recently leased the 2013 Tucson and the sales staff worked with me to get the best payment for me. Thanks!!

Patrick was very helpful and not pushy at all. I would definitely recommend them to anyone. The only downside was that we went at the end of the month, and there were a lot of people buying cars, so we had to wait a significant amount of time for the financial stuff. But everyone was very nice and helpful.Ginger H.

Very nice sales rep, felt no pressure which is what I desire!

Great service! Thank you!

Excellent experience from Sales rep, Finance dept to Sales Manager! Highly recommend.

Just bought a new Hyundai Kona from Roman. He was a new salesman and we were his first customers. The entire process was great and we are very please with the car. Roman was excellent as was Dennis Caleffie. Thanks to all of the staff and we wish Roman much success in his future.

Excellent service. It is very easy to schedule appointments too. Their staff is very professional and responsive to customer needs.

Incompetent, fraudulent, whichever you want to call it. Never going here again.

This is where I got my chevy cruze! The finance manager worked wonders for me! I highly recommend him!

Very helpful with my car issues

Been doing business with them since 2011 good people