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Verizon Authorized Retailer - Cellular Plus
3307 Evergreen Way #301a, Washougal, WA 98671, United States
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Verizon Authorized Retailer - Cellular Plus
Comments
Ke
Review №1

Brian was amazing during my new phone purchase, he knew exactly what would be the best fit for me and made it feel like a very personal experience. ill definitely be back!

Gr
Review №2

The best phone store, highly recommend this place. the workers were very helpful, and saved me so much trouble. my fav new phone store!!

Di
Review №3

I recently purchased a new device, the worker there that helped me was named Brian, he was lovely during my visit and made my experience super easy

So
Review №4

Alanna had the best customer service! She made it very easy and simple getting our new phones!

Ai
Review №5

Great service, replaced my screen saver and fixed my spotty data. will be coming back if i have any problems

Jo
Review №6

Alanna, Brian and caleb were awesome today!!! They got me in and out with new phones and a great deal on an iPad!!!

Ki
Review №7

Alanna and her team worked hard to get us everything we needed in a timely manner !

Ca
Review №8

Customer service was excellent, worked with Owen and he answered all my questions and concerns

Al
Review №9

Alanna and her team were excellent ! I highly recommend stopping in this store!

Li
Review №10

Alanna was super !! And got me everything I needed! She had great customer service

s
Review №11

Great service, outstanding knowledge of all things Verizon, top notch employees. A store to go out of your way for -if you want things done right the first time! Dyllan helped me

Au
Review №12

Alanna was awesome and helped us do everything we needed to get done! Great customer service ! I highly recommend this store! Owen and Dylan were also very helpful !

K
Review №13

Dyllan was amazing! He set up and transferred all of my data on my new phone. Very nice staff at this store.

Do
Review №14

Customer service was great! Owen was super helpful, would recommend 👌

Do
Review №15

Alanna was so helpful with getting my account number and pin from ziply and saving me money on my home phone when I feel so stupid with these phones!!great job girl!

Ma
Review №16

HORRIBLE! The level of service was so bad bad this location, we switched after two days to another provider. Dyllan is completely inept at his job and continued to lie to us. Bad information, poor communication. Even took our phones back at the store, then we received a $1,900 bill for them 3 weeks later because they didnt send them back. Then lied again about their process when we had to call them on it. Literally worst customer service experience of our life. Save yourself the headache.

Br
Review №17

Dylan helped me replace my apple watch that refused to activate. He was so kind and his customer service was impeccable! 10/10 would go to him for my tech problems again!

le
Review №18

Alanna was great she helped set up my daughter phone and got me a new one easily and fast

Br
Review №19

Great customer service by Dyllan. Extremely helpful and would highly recommend this Washougal store.

Al
Review №20

Would recommend this store to anyone & everyone. Dylan & Owen were especially helpful!

Sa
Review №21

Dyllan got me an amazing deal on the new flip Samsung phone!

Wa
Review №22

Alanna was such a great rep and helped me get the prettiest iPhone 13!

Ha
Review №23

Alaina was amazing today. Thank you so much for helping me transfer over to a Samsung today. Will recommend all my friends to come here

Ti
Review №24

Alanna is awesome! If you come into this store ask for her!

Le
Review №25

Dylan L at the Washougal store helped me with the purchase of a new phone and he was wonderful. He was thorough and did a lot of the technical things on my new phone that I would never have figured out. And to think I only went in to pay my bill and try to lower my monthly payment😁 Did all of this and walked out with a new phone that I love. Thanks for the enjoyable experience.

Kr
Review №26

Dyllan got us set up with some really good trade in discounts!

Mi
Review №27

Dyllan got us watches and new phones on a good deal

Al
Review №28

Dyllan got me off of sprint and hooked me up with a really good deal with verizon!

Pa
Review №29

Dylan did an amazing job and Shawn hooked us up with a good deal

Ch
Review №30

Brian was super cool and helpful during my new phone purchase

Je
Review №31

Alanna did great!! The team was awesome

De
Review №32

Brian was very knowledgeable and enjoyable during my stay

Da
Review №33

Got my data transferred over with Dylan he let me know of a good promotion I just wasnt ready for a new phone. Great customer service

Ca
Review №34

Every single employee from managing to helper showed excellent customer service and were enormously helpful

La
Review №35

This store rocks! Owen was very helpful and made our transition from Metro quick & simple

BO
Review №36

Alanna was awesome and got us great new phones !

vi
Review №37

Alanna and team were excellent and customer appreciation day was awesome! I had a great burger!!

de
Review №38

Alanna and Dylan showed us great customer service and worked well to get all of our needs met

Ro
Review №39

Dyllan got me an unlimited plan for the same cost of my 5gb plan

Re
Review №40

Excellent customer service. Everyone was friendly and quickly set up my new phone.

Ra
Review №41

Alanna had excellent customer service and helped me figure out all my account questions!

Da
Review №42

Brian was amazing during my visit a real pleasure

Er
Review №43

Alanna was fantastic! Brian helped us out as well!

El
Review №44

Dylan got us amazing deals on our phones. I highly recommend this store!

Te
Review №45

Delia was very patient an efficient! Nice honest rep. Very enjoyable!

Di
Review №46

Dyllan was was a wealth of information, very courteous and a pleasure to work with.

Se
Review №47

Great service. Alex did a fantastic job, got me a brand new phone and watch at a super good deal! Will be coming back!

Ma
Review №48

Alanna was fantastic! Pleasure doing business with her!

Ri
Review №49

Alanna was great and had excellent customer service!

ha
Review №50

Alanna was a great help! The washougl crew worked really nicely with each other !

Da
Review №51

Owen & Alanna were super helpful!

Gw
Review №52

Alanna was excellent and helped me figure out my phone problem.

Ka
Review №53

Alanna was fantastic!!!! Awesome customer service

Ga
Review №54

Alanna worked so well with us to transfer our stuff and get new phones!

Tr
Review №55

Alanna and Dylan were great and helped us get everything we needed done in a great time frame!

Ju
Review №56

I am very impressed with the customer service, follow up and attentiveness of Dyllan and the staff at the Washougal Wa store. If the location is slightly out of your area it will be worth the extra time to do your business there. I’ve been a Verizon customer for years and years and I can honestly say I have never experienced this type of customer service.

La
Review №57

Alanna was fantastic, very helpful and upbeat!

Mi
Review №58

Dyllan was great got me a bunch of money off my phone!

Tr
Review №59

I just left the store and had an amazing experience with Jessica! I needed a new phone and it usually takes hours to get this done as I know weve all been through it before. She was super fast, super helpful, patient with me and so kind! When the time comes for me to upgrade I will go back and request her sevices!

Ka
Review №60

Excellent service….Dyllan was great to work with! Fast and efficient!

ka
Review №61

Jurgen was really helpful and patient when I bought my 1 phone upgrade. He also helped to transfer my old phone to my husband. Made sure both phones were paired in our new car. Something I could have never done without his help. I recommend hi highly.

Fr
Review №62

Amazing! The best cellphone buying experience Ive ever had. ❤

Th
Review №63

Brian was outstanding with me purchasing a new phone today

An
Review №64

Fantastic service from Dyllan! Thank you!

Rj
Review №65

Ive had no end of trouble with the phns ive gotten from here. True, the staff is very friendly and knowledgeable however doing right by someone is not just selling them what they want. Im unableb to afford the outragius prices of a new phn all at once and have always been given the option of payments with my monthly bill, untill my last visit when due to an unscheduled drop and breakage i had to get a new phn haveing not yet had the broken one long enuff to pay it off. I was informed in order to get the new id have to pay off the balence of the broke one and pay for the new one in its entirety as well. . .ineligibility reasons or whatever corporate shenanigans verizon is up to. . . Needless to say my mood was not improved by the courteous and attentive staff of this sparsly outfitted store. . .

Ca
Review №66

Alanna and the Washougal team worked so well to help us get phones!

Na
Review №67

Alanna was awesome!!! She Worked very well with me and helped answer all my questions !

Gr
Review №68

Brian was super awesome and fun to talk to

St
Review №69

Fantastic service at this location. Alex was great and so helpful. Quick, easy friendly service and best of all ... truthful and didn’t try to sell us things we don’t need. Dylann was courteous, patient and answered all our questions. Definitely glad we stopped in this location.

Th
Review №70

Dylan got us a really good deal with our new phones and watch

Br
Review №71

Alanna was very knowledgeable and helped me get the phone I exactly wanted

Da
Review №72

Dylan did an amazing job and got me a new case and protector while I was there!

Ma
Review №73

Alex and Dyllan were AMAZING! Hands down best experience ever! It took a LONG time to get done what I needed done but the two of them never gave up! It was awesome! I greatly appreciate everything that they did to help fix my account!

Ju
Review №74

Brian was super helpful during my visit!

Am
Review №75

Brian was awesome during my time here!

Co
Review №76

Had a awesome experience getting set up today! Jessica was vary helpful and friendly! Thank you guys!!

Ni
Review №77

Went in for a new phone. Was very skeptic because I know how phone companies are but Dyllan was great! He was very patient and made sure all of my questions were answered. Couldn’t recommend a better store to go to!! I really appreciate his effort. Definitely recommend him!

Ad
Review №78

Dee picked right up with a prior quote an was very thorough! Thank you!

We
Review №79

Got our new phones set up today and they got us amazing trade in value on our old phones. Dyllan and Jurgen helped us out.

Bu
Review №80

We got our phones online but dyllan helped us get everything set up. He was amazing

Ke
Review №81

Brian was awesome and super informative during my visit!

Sa
Review №82

Came in to purchase a new iphone 12 and add a line for my husband to my existing plan. It took hours and Jurgen didnt seem to be very knowledgeable, had to keep calling corporate and calling manager over. He talked me into trading in my ipad for a brand new one due to several promotions they were running. I got my first bill and none of the promotions had been applied. I called corporate and they deferred to the store, said they didnt see any promotions applied. So I went into the store and spoke to another employee (dont remember his name.) He saw the promotions in the notes and said he would get them applied and call me in later in the week to confirm it was taken care of. He never called and the promotions were not applied. I called a few weeks later and spoke with the manager Dylan. He took my info, said he would look into it and call me back. He never called. I just called up there today after a couple more weeks and Dylan swore he had never spoken to me. He said I would need to come into the store so he could review my bill. I reviewed my bill prior to going up there and there were actually some promotions applied. Not all of them, but at this point Ill take the loss and remember to never do business with this location again. Theyre either dishonest or incompetent and I have no patience for either. I was surprised to see all of the great reviews on Google but then I saw that most reviewers have only one review online-this one. Hmmmm....

Jo
Review №83

Had a great experience with dillan and the entire staff. Helped me get set up with phone and watch and saved me money as well!

Pa
Review №84

Jurgen met all of my needs and questions and provided excellent service thanks jurgen for being so kind🙂I already sent you a referral

Co
Review №85

Jessica was hella rad helping me out with my phone and taking advantage of an awesome trade-in promo!

Am
Review №86

Brian was amazing during my visit!

sh
Review №87

Alex was great and helped me out tons! Will be coming back

ke
Review №88

Brian was very supportive and knowledgeable during my visit!

St
Review №89

This store is awesome! Very helpful and knowledgeable!

Ra
Review №90

Alanna was super helpful and the washougal team got all my questions answered!

Tr
Review №91

Alanna and the Washougal team were great! So glad I stopped in this store!

Br
Review №92

Leo and Dyl were very nice and were helpful and knowledgeable super appreciate their services

Gl
Review №93

Jurgen and dyllan both do an amazing job here. Always stand up performance.

Vi
Review №94

Alanna was excellent and helped me do everything I needed !

Ch
Review №95

Brian is super helpful!

Ru
Review №96

OK high command a Verizon today in Jessica very much helpful and I got me a new phone muchly appreciated

Ly
Review №97

I took a disabled friend to your store last week for a replacement phone. There was concern as she does not do well in a store environment. We were helped by Alex and had an extremely positive experience. He was, calm and kind as well as knowledgeable. We needed all of that. Thank you

El
Review №98

Alanna has awesome customer service !!! Rockstar !!

Ma
Review №99

Dyl got me set up with a new phone and made it quick and easy!

No
Review №100

Brian was awesome during my visit

Information
13 Photos
100 Comments
4.9 Rating
  • Address:3307 Evergreen Way #301a, Washougal, WA 98671, United States
  • Site:http://cellularplus.com/contact/locations/washington/washougal/76/
  • Phone:+1 360-210-4242
Categories
  • Cell phone store
  • Cell phone accessory store
Working hours
  • Monday:11AM–4PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:10AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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