Customer service is hit and miss. I went to the service window and the lady there was very rude and I didnt get any help until an IT person walked out from the back and I asked them to help me. They got a supervisor for me and I finally got help but still felt like I was inconveniencing him. Then I call today and the guy that answered was quick and somewhat nice, he was polite but rushed the call like he was overwhelmed.Billing is terrible I have received my bill anywhere from 1 day to as many as two weeks after the due date. This could be the mail service but it is a problem.

I have been trying to call all day. I am out of town and need my water cut off and a final bill sent to me!

Water department never answered the phoneI tray call for payment like 20 times no pickup the phone just looking for extra charges plus shut off the water without notice

My experience with this company is that they make up policies that dont exist and then when you ask for them in writing their staff always seems to be inconvenienced in some way as if you are bothering them.As if they dont just sit on their rumps and have nothing else to do. They have the rudest supervisor. Not friendly at all. I have never lived in a city with staff as rude as they are. Its quite sadthe anxiety that they cause residents of this city that work hard. If it was possible not to even give this review a single star, I would because they dont deserve that.

Very time I have to pay my bill, it is a very smooth process, people are very friendly and I never had a problem with the water or the water bill.

Water deposit is no return? Only Watauga city take deposit and never return. For the last few months, everytime I need a water turn on, they make me put $100.00 deposit, last few monhs, tenant move house twice, they asked for deposit $100.00 each time, and one time they said that I had past due for $10.00 that I didnt know because no water bill received from city, they ask for another $100.00 deposit. Total I had to pay for water deposit is $300.00 on my rental property for last few months. The monthy water bills i had to pay are separatedSomething is not right here.Does anyone have ideas, please let me know.

The WORST customer service. How soon can we replace the employees here?