Matt Diamond goes above and beyond to cater to every situation. Alex and Zae (spelling?) who deliver the furniture are the most helpful, hardest working, kind and polite young men that you could want to know. Even while theyre both nursing injuries, they go above and beyond to help get your stuff out to you and into your home. They had to move our sectional couch up and in two different times and up two different sets of the steepest stairs Ive ever been on. THEN, they came all the way back and we werent home. THEN, Alex came ALL THE WAY BACK, BY HIMSELF and helped my husband my husband move the sectional they first brought back out and moved the different sectional in. THESE GUYS ARE BEASTS. You cant ask for more when you buy from this place. Im not kidding.

Fred helped me today, I had called prior to coming in, he was so helpful over the phone, and when I got there he was just a helpful.... the 2 delivery guys were GREAT!! They brought in my new matress, set it up, and took my old one.. I would recommend this company to anyone!!

First delivery did not conform to our original due the gal did not ring up the bed frame. So I called and was straight and truthful with Fred the manager and Fred honored our deal on the business card he gave me, Terry the delivery man did an awesome job quite easy to relate to. I will having this new bed with a 15 year warranty.Jason M, Boge 5-15-21

I had a wonderful experience buying my new mattress at Factory Direct Mattress. The very pleasant salesman Matt did a great job of explaining types of mattresses to me, therefore I found the one that was was perfect for me. All the personnel at the store were easy to work with and provided all the information I needed to be confident that this is the best place in Waterloo to buy a new mattress!

Bought a new bed toady and got a great deal on it. my salesman Matthew was super cool and knowledgeable. I highly recommended these guys before they close their doors after the retirement sale.

Matthew was very accommodating to all our inquiries and also helping us choose the right mattress for us. It was a lovely place, price was reasonable. Our mattress just arrived and we are so excited for our comfy nights ahead.

Matthew was extremely outgoing and positive, greeted us the moment we walked into the store. The store was very busy and I only saw one other employee while we looked around.. We found what we needed pretty quickly on our own, and check out with Matthew was easy. However, as we were checking out and trying to pay, an older woman (employee) interrupted us with no apology to tell Matthew and the other emoloyee (who was also doing paperwork on a sale) that they needed to stop what they were doing and go help in the back. Both Matthew and the other gentleman (who seemed nice but I did not get his name) said they would as soon as they were finished with their current customers. The woman stood there making comments of what they were doing wrong and what they should be doing. Never once did she acknowledge me or my kids standing there trying to buy a bed. In fact, when I went to leave the check out area, she actually stood in my way talking to a 3rd employee that had walked up. I got a good price on a bed for my daughter, if it hadnt been for that I really would have left without purchasing only because of this woman

So fast and easy we were in and out in 15 minutes. The guy that helped us was way good to.

Welcoming staff. Taylor and Matthew went above and beyond to assist me. I had a great experience and would recommend them to anyone

Purchased a new mattress and box spring on Monday. Sales Agent Taylor was very helpful, knowledgeable, and patient. Today Zhay and Alex delivered my new bed. They were fast, efficient and very friendly. Couldn’t be happier with my experience and purchase. Thanks!

Excellent service great prices i strongly recommend

Matt helped me find a great new bed! They had awesome service and would definitely go back! would definitely recommend

Great experience. Anthony made me feel welcomed as soon as I stepped in the door. He was very nice and patient and helped me find an awesome mattress that I love. I will recommend my friends to shop here when they are mattress shopping.

Alex and Zhay were fast and professional. My whole experience with this purchase and delivery was pleasant and efficient. Thank y’all

Had a great experience with Taylor and Mike. Super happy we decided to come to your store!

Matt is the best, go in a get your new mattress. Great deals and great customer service!

When I walked into your store I was met with a genuine nice guy. Andy was so helpful and so patient with explaining things from the differences in the mattresses, to the differences in warranties. We shared quite a few laughs, as well as some of his own experiences with searching for a new bed. Andy was the best sales person Ive ever dealt with. Also, good call on putting some good eye candy to do the sales!

I went in completely undecided of what I wanted and Marquavias helped me out COMPLETELY!! He was so helpful and dealt with all my questions with answers and was so helpful!! Amazing customer service!!!

Came in here just wanting to look at what they had on sale, came out with a mattress and a table! Matthew walked us through all our options, payment plans and helped us pick out the best options that suited us!

Great customer service by Matt and Mike. Made it easy to find a bedroom set and mattress at a good price. Great people to help you find what you need!

Real great service. I ordered my bed on a saturday afternoon and by sunday morning Alex had it delivered to my house and even brought it to our porch. Great quality service i must say

I had a wonderful experience here! Andrew was very helpful despite being extremely busy with other customers. He was professional and had a lot of good options and advice for me. Highly recommend!

Store was busy and Matthew was very helpful, knowledgeable and made sure to greet all the customers coming in. This wasn’t the first bed we purchased here and won’t be the last!

Had a great experience today!! Thought I knew exactly what I wanted but Andy showed me another mattress that I fell in love with and it was still in my price range! Great service and great mattresses. Thanks so much Andy!

They have nice cheap matrices one clearance. Work amazingly with their customers. My family always comes here their cheap brand new matrices. My sister and I have got matching bed sets we love this place it’s the best.

Mark assisted me today after talked to Andy on phone. Service was awesome. Very helpful and knowledgeable about product. Thank you!!!!

Went in and had great customer service from Tony. He was extremely nice and helpful. Definitely will be coming back. I highly recommend this store😍

We had a great experience with Matthew. He provided all the details needed for us to get a new bed for our daughter!!!

Had the pleasure of having Nate and Seth with purchasing and delivering our mattresses today. Not only was the help we had on the sales floor amazing, but the did a great job getting everything set up and were extremely friendly. Highly recommend!!!

Matthew was an awesome salesman. He was very professional and efficient.

Nathan was amazing. Made the process fast and easy. He knew what I wanted and made it happen. Come see him. He will save you a lot of time and money.

Purchased my bed back in March. I always wait a while to leave a review in order thats its fair and honest. Reviews are extremely important for any business... good or bad.I can honestly say Im very pleased with the purchase I made. Its without a doubt the best bed Ive ever bought. The sales people were very helpful and knowledgeable. I would highly recommend everyone check out FDM before making any purchase. I not only found exactly what I was looking for...I saved nearly $400 at FDM vs. another local furniture store. Ill be shopping there again!

I’ve got majority of my beds from this place. My kids and I all have nice big beds. The matrices are very comfortable. They also sell luxury pillows which are a great price and worth it.

As soon as I walked in Matthew was very welcoming and helpful! He helped me find my “Dream Mattress,” Thank you for your help!!

Probably the quickest experience I’ve had buying anything. Andy was super quick and efficient in finding us what we wanted at a really affordable price!

Tony, Seth and Michael was great to us. They shared lots of information about our new mattress. Thanks guys

Taylor & Marq are wonderful, they made us feel comfortable & gave us time to check out beds. Seth & Anthony Ive never in my life have had such nice, polite & very helpful delivery guys. Plus they came back to deliver the longer split box springs. On the sunday before memorial day. Great job to all at factory direct. Thanks a million.

Tony is amazing. He hooked me up with a new queen size bed I recommend this place to anyone looking for a bed

Tony did a great job finding me my perfect mattress! Best prices and service!

Mathew gave good customer service described the difference between mattress protector

What a wonderful place! I was assisted by Andy today and he was such a delight! He answered all of my questions and helped me find the pieces that are going to make my new home look absolutely amazing! He was very welcoming and friendly and I wouldnt have been able to find what I did without his help!

Great customer service. Very helpful and friendly! Andy was great!! Helped me get what i wanted!

They always have great prices and the salesman Matthew was polite. Greeting me as soon as I walked in.

Andrew was very polite and gave us all the right information on the mattress and very respectful nice guy I would definitely recommend this mattress store we’ve been here multiple times!

My mom bought a mattress, 4000 series. I liked it so much I went and got one.I worked with Andy for my moms purchase. This guy came out in the rain and helped us load the mattresses.When I went back Andy and Nathan helped me. I laid on every mattress. They were informative and patient!Seth delivered the mattress with Nathan. No charge for the delivery and they hauled the old one away!

I had a great experience with Matthew he was very helpful!

I’m happy with this place they are very friendly there and very helpful. I love the mattresses and they deliver them fast . Thanks mark I will be back when I need a new king size.

Marq with a Q was very helpful! He helped me find my new bed and was very nice to me.

Very much appreciated Mates help choosing just the right mattress and how Seth and Nate were very respectful, polite, and efficient when they delivered our new mattress and box springs. They gave some good ideas for adding better support to existing bed frame too. We very much loved our first night on our new mattress and bed and look forward to many more. Thanks guys.

Andy was extremely helpful when we went to look for new beds for our kids and was able to also get split box frames. He was very courteous and listened to what we were wanting opposed to showing us the most expensive model and trying to convince us, we got what we wanted for them and very pleased with his helpfulness. Thanks Andy!!

Marq was super helpful when it came to knowledge of the beds! He has great customer service skills!

Tony is the best! Thank you for finding us the perfect mattress and headboard for our son.

Mido was awesome! We went in looking for a dresser and he helped us find exactly what we were looking for at a great price. We had already been all over town so we were shopped out for the day, but we were glad we made the stop. They also have a ton of mattresses and couches as well.

Sales staff and manager very friendly and knowledgeable. Delivery guys were super friendly and professional. Delivery date 5/23/20.

Matthew was great and directed us to the bed and headboard we needed.

I had an awesome experience, was able to find a mattress at a decent price that matched my my needs thanks to Andy and Taylors r

Mido was great! He helped my 84 year old mother in law find a mattress that worked for her. Great selection of mattresses, best prices in town. Highly recommend stopping here if you are in need for a new bed.

Not knowing of any good places to look for furniture, Andrew was very helpful in suggesting Factory Direct Mattress. He does great work! Would recommend him, when it comes to finding someone who is patient, and very kind with any kind of customer. Thank you!

Taylor was super nice and showed us around today. Thank you so much Taylor

This was the worst shopping experience I ever had first they ripped the first couch because they had an attitude and rammed it through the door then refused to bring a couch back that day had to wait days before we got a new couch were very disrespectful cursing and yelling at us would never send anyone to this unprofessional small selection crude little store

Tony and Seth and mike Moore such great help keep it going fellas you’ll always get my business

Nate was super succinct and helpful in explaining everything. We are very happy with our experience and the mattress we ended up getting.

Andrew was a wonderful guy he helped out in a good timely manner and was very respectful definitely recommend this mattress outlet

I shopped everywhere when needing a couple of new mattress’s ended up choosing and buying from Factor Direct Mattress. That was ten years ago and have purchased four more since and happy with all six mattresses. Good people to do business with.

Andrew Was such an amazing gentleman when asked to find a mattress for my daughter. He showed me what he would recommend very sweet and he actually was very helpful. Thank you for the amazing service Andrew.

Mido was very helpful today with finding the best bedroom furniture. And he was so good with answering my questions. Definitely a place worth to check.

My experience here was great! Andy helped me pick out great furniture for my home and answered all my questions. Would definitely recommend my friends and family!

I was looking for a headboard for the upcoming year as I will be moving into an apartment as a college student. I found an ad on facebook and contacted Nate. Nate was very helpful and understanding. I found what I was looking for and was in and out of the store in a proper manner. Thank you Nate for all your help!

Very happy with the mattresses we purchased and extremely pleased with the price! The customer service provided by Andrew Peverill was phenomenal! Will definitely be going back!

From the help that I received in the store to them delivering and setting up my bedroom I had a great experience with them. Seth and Nate were really nice and very professional. Id shop with them again :) very recommended

Went in looking for a new bed and Andy was a lifesaver! He found us exactly what we were looking for and kept us under budget!! Will definitely be back for all other future bed purchases!!

Our experience with Factory Direct Mattress was great!! Nathan was very friendly and knowledgeable in helping us select the best mattress. We would definitely recommend Factory Direct!

It was easy and fast!! I had been in the store a couple days prior to pick out a new bed for my son, David was a great help!!! Then returned today bought a new bed, bedding for my sons new bed and OURS ( which we also bought a year ago from here)! Great prices and took it home right out of the store. We will be back for the big fully loaded sectional soon!!

The prices were amazing, the inventory is amazing, and the staff is just delightful! I was assisted with this wonderful gentleman, Andy. So helpful with the many questions I had! Definitely helped make the best fit for me!

Had a wonderful experience today at factory direct! One of the employees, Miko, was extremely friendly and really helped navigate me through the amazing selection they had. I wouldnt of been able to piece together my new home without his help.

Andy did a great job and got me what I needed at the price point I was hoping for! Will shop here for my next bed for sure!!

Factory Direct Mattress is the best place when looking for a mattress! Everyone there was so helpful and Andy was so polite and helped me find what I was looking for! They definitely deserve 5 stars

Great place, great prices. Andrew was very helpful and knowledgeable about the products and explained everything in detail. I will definitely recommend Direct Mattress of Waterloo!!

Great service and great experience!!! Taylor was amazing! Good recommend coming here!

They had great selections and awesome prices! Tony was very helpful!

The sales rep Andrew Peverill is AMAZING! he helped me with everything that I needed, answered every question I had professionally! I will definitely becoming back because of him!

The salesman Andy was friendly, helpful and knowledgeable.I was looking and comparing the beds and pricesHavent bought a bed yet. But when Im ready I will be look for him. Thanks Andy!

Mike was a great help with buying furniture today.

They were friendly nice and very quick 😊 tThx Taylor for all the help and being very nice

Andy was our sales man today. That man is incredible

Taylor was very helpful we found exactly what we wanted for the price we wanted totally will keep going back

Lovely experience over all. Very clean, nice people, low prices. Definitely will recommend! Thanks Andy for your help!

Mido was great he really helped us out on our first house. Furniture is really expensive! Not there. I’m satisfied.

Mark and Tony are great! Best prices in the state hands down!

Great prices for mattress. We had a wonderful experience with Seth and Nate when they delivered the furniture. Very friendly and great customer service.

My fiance and I stopped in needing a new mattress for our son and Nathan was able to find what we needed quickly for a great price! He was very informative and polite as well.

Andy was very helpful today we will definitely be coming back again

Taylor has done an amazing job showing us around today!!

Went there yesterday in Waterloo to get a couple mattresses. Andy Peverill helped us out and was awesome. Very personable and a great help getting us what we wanted.

Just moved recently and I’m happy there is a place in town with next day delivery and they set it all up. The experience was a stress reliever. Thanks to Mido..Thanks man

Such great prices and the customer service of our clerk Nathan was top notch.

Mark and Andy showed us some great stuff thanks guys

Mido was very helpful. He was very patient with helping my elderly mother find a new mattress. Thank you.

If you want good service I advise you go through factory direct mattress ask for Andy he is the best and will make your shopping experience 10xs better thank you Andy

Mido helped me out today, was quick and easy transaction with a small down payment, no credit check got me into a new bed right away.