First time in a STAPLES other than Dallas. A little different; not as busy as Im use to, but its okay. In looking for a calculator, thought Id snap some pics for you to get an idea of the place. At first it looked like itd be almost closed. Not as much on the shelves that Im use to seeing. Then again, Im comparing to a bigger city. Important to me is CLEANLINESS and SERVICE. They had both. Asked Andrea behind the counter where to find the calculators and even though she wasnt 100%, told me the correct isle. TJ, GM from Cedar Rapids store, was down visiting to help out and checked in on me. He proved to be very helpful in the selection of correct calculator for the job. Thanks, TJ!

Print and marking team is very helpful and great at their jobs! They are realistic and willing to work with you! The store has a pretty good collection of items and prices overall. The place seem like its been understaffed for a while, but a lot of the workers are trying their best to take care everyone in the store so go them.

I must be invisible because I just stood at the counter for 4 minutes while 3 employees were working behind it.. not one even look me in the eye! Just needed to do a simple pickup. Ill stick with the Staples in Cedar Rapids.

Shout out for Thayz, thx for all your help and making this such a pleasant experience 😊

I ordered curbside delivery based on the current health crisis. I pulled up to the curbside sign. I waited, no one came out. I could see the employees watching me. I called the store. The answering machine said the store was closed. I had to park and enter the store. Fortunately I had a mask to ware. Why offer curbside delivery if you dont want to provide the service??

I recently came in to Crossroads Staples and was greeted and helped by Jeff Perkins he answered all my questions and pointed me in the right direction. What a Great employee!

Came in with a printing project today and talked with Jason, who was WONDERFUL in every way. He went through options with me to determine best options at least price. My reason for coming to this site today was to find the name of the store manager to tell him/her of the great job Jason did in providing excellent customer service to me.

I love staples a lot, its a clean establishment with friendly workers. I live for their clearance form very pretty iPhone cases to nice notebooks, chargers, flash drives, etc. all for great prices. I usually always find something nice on clearance I feel like people dont give staples enough credit for their good clearance section! Great Place to stock up on office supplies.

Im not quite sure if Im going to the same store here, but the people at this Staples have been helpful in every way. When I went there for a Christmas letter and couldnt figure out how to run their printer, somebody helped. When I have a print & copy order, I get it in a timely fashion and the salesperson always reviews it with me. This is my go to store for printing needs!!!

The new general manager has really turned this store around. I enjoy shopping here now.

Great experience today. Several associates asked if I needed help. Last year I couldnt find an associate usually but today was a terrific job of customer service!!!

Sells people ignored us. The store had very few customers it was 11am. We waited 20 minutes for help with a laptop. The sells people looked at us and turned away. We left. Went to Best Buy. Was helped in less than 5 minutes. We found our laptop and are happy. LOL 👎 You lost a sell.

Good store...service is poor...you can never find help...have to walk all over to find anyone

Very helpful! Good prices with stuff on sale.

EVERY single time I have attempted to use their copy and print services, they have either screwed up the order that was placed online, or they try to pull the if ordered in store, we cant price match our online prices, so it will be over twice as expensive card. Who does that? And who thinks that is good customer service? So, if you want something done correctly with fast and friendly services, pay a tad bit more and get your copy and print services done at the Copyworks on the Hill in Cedar Falls.

I get great service from my local Waterloo STAPLES! I love being greeted by name by the store manager, Jason. I depend on their expertise in my printing and copy needs. I buy all my equipment, computers & supplies at STAPLES! with STAPLES rewards I save tons of money too. They have helped out of many jams over the years even sending jobs for print, posters, manuals, etc to other STAPLES for pick up when I arrive saving me the hassle of taking large loads with me when traveling. My colleagues always know when they discuss office supply/print problems Im going to suggest STAPLES!

Not enough help in the morning that I went

Ink is kinda pricey these days!? the guy on the floor helped me bn find what exactly needed really fast and the cashier was real nice and friendly inwas in and out in record time kudos to staples and the staff !!

Great help finding what I was looking for in the store. Waited in line longer to pay than I did to find what I was looking to buy.

Really nice people working at the copy center. No doubt I will be back and bring my business for printing and copying.

Excellent. Busy, but some good prices.

I have gone to Staples to look at laptops many times. NEVER does anyone help me. I figure its because Im a 65 year old woman and not worth the time. Think twice! I bought my grand daughter, my husband and my own somewhere else because of your lack of service and help. Sams and the internet is where I ended up. We defiantly need another office supple company in town.

Great customer service from Nichole.

Went to get prints done. They were fast and helpful.

You get what you pay for. I needed wedding programs printed and their quote was about $40 less than a local printing place which is why I went with them.I provided my own paper and had a template I had purchased through an etsy provider. When i picked up the invitations there was about half the amount of extra paper remaining than what should have been. When I questioned the girl she said they cut some wrong because the cut lines were off on the esty template. Well they ended up wasting about 40 sheets of the pearl white cardstock, which was going to be used to print other items. Lesson learned, next time Ill just pay the extra to have it done right and without any waste.

Good service and easy to find items

Nice to get office supplies..

Some sale prices on shelf displays arenot the same at checkout...causesunnecessary confusion and delaychecking out..

Friendly and helpful staff!

Not good, prices in store not matching their ad

Standard Staples experience. A bit messy today though.

They had no knowledgeable staff but 1 and she was super busy. I needed help 6 times

I ordered on line. Asked to cancel website is poor. Couldnt even chat with customer service.

I stopped in for an office chair and i never expected to have help from anyone however I was wrong Mike made sure I got the right one for me thank you

The Staples store located in Waterloo IA offers a really horrible customer service, we all think that the customer is first but that is totally false. All they care is about their business and making money, they do not care if the customer is satisfied or not. If you are looking for some office supplies or other stuff DO NOT GO TO STAPLES.WE NEED AN OFFICE DEPOT STORE ASAP !!!!!!!!!!!

They had no 2018 Planners!! We sent them back in April. WHY????

Recycling ink cartridges were not refunded totally

It so Awesome

Nice store

Nice place

Computers office supplies.

I like Staples a lot

Good as always,