Very upfront, honest and fair. Smooth transaction. I have purchased a lot of cars from dealerships. This was my best experience by far.

I’ve even going to this dealership for over 20 yrs. absolutely love this place. Buy all my vehicles here. Service all my vehicles her. Jeff and his staff in my experience are absolutely wonderful, honest and accommodating. I wouldn’t think of going anywhere else.

Kyle was absolutely awesome!! I can’t express that enough. I had a little mishap online with a Facebook ad for a vehicle that wasn’t at the dealership. I made a comment on Facebook and Kyle promptly called me and worked on the situation for me.We worked together to look at all the options I had. He was friendly, professional and a real pleasure to work with.Ultimately while out on a test drive of another truck, the truck I wanted originally arrived at the dealership in Danbury. He made sure that I got that vehicle. Paperwork was a breeze, delivery was even better. In and out in record time. Kyle has been the best salesman I’ve ever purchased a vehicle from and I have bought a lot of vehicles. He is highly recommended. Along with the dealership. Great salesmanship and awesome to do business with. Will be returning for future purchases.

Very friendly atmosphere in the office. Our agent Joe found Buick Encore GX with all features we wanted right away. When we came to sign all documents for buying, everything was organized by fast effective informative and pleasant way. it couldnt be better.

Greeted with courtesy, treated with courtesy throughout the visit and the managers. service people were pleasant as always, and the owner took time to chat with me,Service was perfect as usual.

Like Ive stated in the past, the service team at Buick GMC of Watertown is a pleasure to work with. They seem to go out of their way to provide excellent service, to include; phone call updates as to the progress of my vehicle, they offer a loaner car while my vehicle is be worked on, they do everything they can to complete the service in a timely manner. Good job service management and staff, keep it up.

The guys there were great! They worked great as a team, got me in my vehicle quickly, at the price I was looking to spend! Thanks again guys, I would recommend them to anyone! The hour drive to them, was worth it!

You guys are the best. Thanks for getting us back the road. Bryan, Ian and Matt did an awesome job. Obviously the tech who got us fixed was awesome as well. We can now finish our vacation!!!

Outstanding service. We appreciate quality care of our vehicle

I am a long time customer and as always, no problems with anything at this dealership.The people in the service area are very responsive, helpful, and friendly. Great shop!

Ive dealt with many dealerships over my life. When this place changed to Saturn, it became my favourite place for cars. It was just a whole nother, elevated business model. When it became BuickGMC, they continued that excellence.Kudos to my guts Jeff, Bryan, Ian, and Billy!!

This dealership and the men that work here, are by far, the best I’ve ever worked with when it comes to buying a car. I would highly recommend that anyone look no further and just go to Buick GMC Watertown. Bob, Matt, Joe and Aaron were not only a pleasure to work with, but did a seamless job of selling me a car and actually made it a very pleasant (and simple) experience!!! I am so happy with my new GMC and the effort that they made to get things done quickly for me, will not go unnoticed. These guys are wonderful!!!

Finance manager joe borelli was a pleasure to deal with. Had bad experience with dealership previously. Joe was able to make me forget that. Made everything quick and easy without leaving any detail out. Dealership is lucky to have him.

Wifes car serviced, repaired on time great service. Under warranty.

I have been a customer with Buick GMC for over 10 years and I have always been very satisfied with the service and purchases of all my cars there.

Tried to buy a new truck twice with two different sales people, both absolutely horrible! They don’t respond to questions and honestly just don’t care. I’ll spend $65k somewhere else, stay far away from this dealership is my advice!

I wish that the warranty that I have through GMC covered more of the mechanical things and I didn’t need to cover stuff out of pocket. I get the wear and tear stuff I have to cover. The service department was very good with handling my stuff. Brian was very professional and knowledgeable. He kept me in the loop as to what was going on and I appreciated that. It was my first time at this particular location and I’ll definitely be returning!

I am happy about the service you guys did, just to say thanks to the friends guys!

I have no issues with your dealership. I have had more problems with this truck (3500 Sierra) with 33000 miles to date, than I had with my previous Ford F-350 with 250000 miles. I have no intentions of buying another GMC truck.

Very professional and polite, top notch service for our 2016 Buick

I bought a car here about 4 years ago. I had a good buying experience back then but wanted to commend this dealership on their excellent customer service, years after the sale. I ran into a paperwork issue and needed help from the dealership to resolve the issue. Matt Burks, one of the sales manager there, was quick to jump in and help me with my issue over the phone as I live out of state. His communication was excellent and he was able to help me resolve my issue within a matter of an hour or two. I cannot praise this dealership enough for their efforts to help a previous customer. I dont live in Connecticut anymore but I highly recommend this dealership as their customer service is outstanding.

Staff is friendly and competently services my Canyon.

Excellent experience at the dealership, the staff was friendly and professional, the trade in was fair as well as vehicle pricing, no games or bs. Very happy with my new vehicle! Thank you for making the process easy and fast!

My service advisor was perfect. They make everything known & eat at the time of your service. 100% recommend

Joe Brunelli and his team at Buick GMC of Watertown are far and above excellence. Very professional dealing with me and my wife answering questions and explaining everything in detail. This is my second vehicle purchase and will not hesitate returning for additional vehicles.

Long story short, I live in CA and had been searching everywhere for a specific car I was able to find at this dealership. Since it’s over 2,000 miles away from where we live and had never purchased a vehicle outside of CA, we were unsure of the process and if it was even feasible. We spoke to a super nice and helpful guy named Aaron and he was the best! He helped us with the process (FaceTimed with me so I could see the car) and did everything possible to make the daunting process of buying a car out of state, pleasant :). Right before signing the paperwork, we received a call about another one that became available in our state (and only 12 miles away). We explained this to Aaron and he was nothing but understanding and helpful in refunding us our deposit. We were so grateful to him for providing such a pleasurable car buying experience. So if you are even 1,000 miles away from this dealership and are looking for a great car buying experience, ask for Aaron because he’s fantastic!!! Thanks again Aaron for all of your help and understanding - we truly appreciated your smile and customer service!

Totally great. Ian was nice, helpful and professional!! Highly recommend for buying and service. Loved the post car wash token!

The team at this dealership worked well with us and Terrence was clear and straight forward and made the process of buying a car easy! Thanks again we love the convertible!

It was awesome they were quick and eff.efficient

It was a spectacular experience. From the first call to setup an appointment through to driving away in my new Enclave they went above and beyond. Matt was extremely knowledgeable of their products and worked hard to address all aspects of the sale. I highly recommend the dealership

I waited 2 hours to get my car oil changed thats unacceptable I did not say anything just grin and bear it, also another time 3hr . 30 minutes for cabin air filter change, I am seriously thinking of taking my auto elsewhere, its far for meto travel there but wanted to stay loyal but too much to do business with.not easy

This is our 7th vehicle bought from this dealership. Great group of people and very well run. Stephen, Kyle, Matt and Joe treat us like family. Wouldn’t go anywhere else.

Most of the experience was conducted outside of the dealership via email and text message. I did not visit until I was ready to pickup the vehicle. Certainly different than any other car buying experience. Everyone was very helpful, straightforward process. I felt very safe and well informed about my purchase.

Overall thank you for the service. I wish more of the costs were upfront when scheduling a service.

Excellent service staff, and the sales manager Matt Burkes was a tremendous help for me in a time of need. I will definately recommend Buick gmc of Watertown to any and all ....Thank you to the whole staff

Great dealership. No pressure from the salesman. Relaxed atmosphere. I recommend them highly!

Painless and enjoyable car buying experience! Thank you so much!

First off you should know I am a former technician and service advisor. My service advisor Bryant was excellent. My technician was terrible. He broke my running lights button clips then lied about it. So that’s 60 dollars I have to spend that I had no intentions on spending. Also I marked my tires to see if he was really going to do the rotation and to no surprise of course he didn’t. I just brought this vehicle from NY. I was planning on coming to this dealership for all my maintenance and repairs but it is clear your technicians can not be trusted. I have a transmission service coming up in two weeks. More than likely I will be canceling and taking my business somewhere else.

I have been a satisfied service customer here for a while now, and when it came time to purchase a new vehicle I went there first to look and explore the possibilities. I was impressed with how professional, accommodating, and low pressure the staff here is (Mike, Matt, and Joe). This is NOT your typical sleazy car dealership... They run a first class business here! I had a very tight budget with high demands (I wanted a 2017 Sierra 3500HD Denali) and they bent over backwards to make it happen. It was a complicated transaction, and they stuck with it and got me into the exact truck I wanted and gave me a great deal. Couldnt be more satisfied! I will be back!

Overall it was acceptable.

No hassle, friendly, were helpful in answering what I needed.

The staff was courteous and punctual. They had my service done within the time they gave me. I’m very pleased with the service.

Over all nice experience. Guys are friendly and theres Good communication as well as timley repairs and wait times.

Enjoyable experience, only thing I wasn’t fond of was the price increase for an oil change, $60 is pretty steep

Quick to get an appointment. Anyone I spoke to was very courteous, helpful and thorough.

The service person Bryan was patient explained the process accurately and answered all my questions.

Best experience and fantastic service. Highly recommend seeing Matt Burks his follow up and superb knowledge made me drive 1hr to sign the papers.

Great experience!

I had a difficult and complicated warranty service performed on my GMC Canyon Denali. My opinion of service quality is, how does the dealer respond when a problem develops? This dealership gets the highest marks I can offer in that regard. With persistence, determination, and professional communication with GM tech support, my truck’s issues were resolved perfectly. This was my first American truck purchase, and my first from this dealership. From the sales process (thank you Billy and Matt) to service (thank you Jeff), this is one totally satisfied customer. Good job guys!! I appreciate your talent and effort.

I purchased a used Chevy Traverse from Buick GMC a few years back. The vehicle was an off-lease with one previous owner. When purchasing the vehicle, everything appeared to be in good condition. But, from the moment I had that vehicle it had nothing but problems such as leaking oil and burning oil. When I would go in to service the car (many times) the staff told us the issue was fixed. However, the issue still persisted for countless times. I kept this car for about 2 years and then had to trade it in to a different dealership because of the consistent problems. After this, we purchased a second used vehicle for my daughter from Buick GMC which was a 2011 Ford Escape. Once again, the vehicle appeared to be ok but after purchasing had countless problems such as A/C compressor breaking, serpentine belt breaking, and needed new brakes. When we picked up the car it was not presented in a clean condition and seemed as though the saleswoman was more concerned with making a sale than a happy customer. We are still having issues with the Ford Escape it is safe to say that we will NEVER be purchasing another vehicle from here again. Save yourself the time and money and take your business elsewhere. Very dissatisfied.

Courteous, pleasant, and very helpful.. Very nice men

Really good service tank you guys

Great, friendly professional service. Honest, upfront, and efficient!!

Easy to work with. They even lent me a loaner do to unexpected service needs. I go there because I trust them and they make me feel confident they are doing a safe and Accurate job

Excellent service. Terrance the salesman was honest, knowledgeable and was more worried about my needs of the vehicle than the sale. Drove away with a great veh at a great price. Highly suggest Terrance and the dealership.

The car is great and the service from Kyle was even greater.

Its always a great customer experience. Bryan did a good job explaining the tread wear depth theyd found, and provided the info I needed to quickly decide to replace all 4 tires.

We were blown away at just how easy of a process it was to buy our car from this dealership. Everyone was absolutely fantastic. That includes Colleen, Matt, Kyle, Joe, Peter, and the rest. We would love to deal with them again. We are VERY pleased with the car, the service, and the general attitude of everyone there. I highly recommend them.

Cannot day enough positive things about my experience. Despite having limited staff the whole process was fantastic. They are transparent, quick and fair. Highly recommend.

Great car, great dealing with sales and FI

Purchased a 1200 mile 2020 Cadillac Escalade for $73k . Come to find out vehicle had prior damaged Watertown GMC did not disclose.I was assured the vehicle was never involved in a accident and the prior owner worked at a car dealership down the road, needed a Truck so traded Escalade in. A week after owning started having problems with rear camera and liftgate . Brought vehicle in for warranty work to another dealership I was then told it was involved in a accident and wont be covered under my Factory warranty. So now I have a 73k vehicle with no warranty to fix my problems! thanks Watertown GMC WATCH OUT FOR THIS DEALERSHIP! See you in Court!

Words cant explain how much I love this car dealership, Stacy Sinkevich is an amazing person and she will go above and beyond to make sure you are satisfied. The whole staff is very amazing and I cant tell you how much I appreciate the help you provided for me. Make sure to give them a visit, I guarantee you they wont let you down.

Easy, no pressure, caring and kind staff. Fabulous sales and service hours. Best car buying experience ever! Peter was extremely knowledgeable about the vehicle features and patient offering numerous test drives of different models to find the perfect fit of driver and vehicle. Matt and Joe made the purchasing portion simple and enjoyable. A new and pleasant car buying experience!

Very clean and friendly place of business. Aaron was very good and worked out an amazing deal for us. Thank you

Well worth the drive from North central MA! From first contact on the phone with Colleen, a fair trade-in price with Matt, test drive and thorough vehicle features explanation with Terence, right down the line. A very comfortable, pressure-free place to do business. My husband got the truck of his dreams, freshly washed with a full tank of gas. We LOVE this dealership!

Polite service, positive experience

As far as customer service goes they are great! Yet I feel like I was upsold tires that should have been at no cost to me, as GM recognizes they put less than par tires on the vehicle that I lease. My vehicle itself has had numerous mechanical issues. At 4,000 miles my transmission went and has not been right since. I have left my car with GMC a handful of times trying to get it fixed. My park switch went at 19,000 miles and need to be fixed twice. The piece of mind leasing has gone out the window with how many issues Ive had with this car, and mind you an extra $350 of tires I should not have had to purchase. Also having to pay for oil changes is not ideal with a leased vehicle. I have gone in to see what my other options were and it is to lose $10,000 on breaking the lease with a problem car. I went with GMC out of convenience, and this vehicle has been nothing but an inconvenience.Again, the staff is wonderful and listen to my complaints, but the vehicle itself is frustrating.

Service guys do a great job every time I’ve been there

Friendly professional staff and service

The crew at Buick GMC is always helpful and courteous. Thank you!

Great service experience!

We were taken care of from minute we arrived and the entire process went smoothly. The salespeople were great and we were in and out in a very timely manner.

I visited the dealership while shopping for a GMC Terrain. Pricing and equipment questions where answered professionally but with no pressure to buy. Very competitive pricing in both sales and service.

Stacy was our sales specialist and her attention to detail was very impressive and professional. Stacy and Matt made our purchase process so smooth. They were both knowledgeable and they both had a “no pressure” approach. We were so impressed with the down to earth atmosphere and the way they really listened to what our needs were. We traveled outside of our own buying area to get this type of service and it was worth it. GMC of Watertown is the place I recommend if you don’t want any of the typical game playing when purchasing your next vehicle.

The staff are professional and customer focused

Always a pleasure as the staff are always pleasant and waiting area is safe and comfortable

The highest asset for any Car Dealership can ever have is the Good Reputation & Good Customer Service and my role here is to ruin this for them or at least be an alert for any coming or future shopper to let him/ her stop, think and go somewhere else . I visited this Dealership, test drove 2014 GMC SUV talked to my salesperson and his manager. They agreed to hold the car for me to specific date, which mutual agreement, they send me purchase order on Friday 3-31, i sold my current car next day and called to get my loan setup / insurance, and 2 days before our appointment date i received a call that the dealership sold the Car !The market are full of cars no problem But integrity & honesty & accountability on this dealership is below the lowest i ever deal with before in fact its zero stars .

Fast courteous service.

Very professional and courteous..

Bought a 2016 GMC Acadia from Mark & Kyle. We love the truck. No pressure or stress buying the Acadia. Worked with us on every detail. Will go back here to buy our next vehicle. Good bunch of people.

Terrific service center. Not only do you get excellent service, they make you feel as though you are the most important customer to enter their dealership that day. Highly recommend Buick GMC of Watertown. Would not consider going anyplace else.

I bought my GMC Terrain here last year in September 2016 period I got first class service for sure but when I was in the service center today the service was exquisite I I thank Brian and his crew very much! And Brian told me that it would be one hour for the service and it seems like I just sat down and they were all finished with everything! Great and fast service thank you!

I am always skeptical when my wife tells me she’s looking for a new(used) vehicle. She found a Chevy tahoe on their website and was in first contact with Kyle. She claimed he was super nice and answered any questions openly and honestly. No super pushy sales tactics or haggling. When she came into the dealership they had the tahoe ready to go on a test drive. While they were appraising her trade in she went on a test drive with Aaron Whitlock and my wife couldn’t speak highly enough of him. Again, not pushy, and answered any questions she had, he also went over the vehicle front to back with her. This dealership went out of their way to accommodate us and made us comfortable and confident in purchasing this vehicle. She usually trades in her car every 1-2 years and next time I’ll be sure to come here first when this time comes. Thanks again!!! She loves the Tahoe.

The service took very little time. I was expecting a long stay and was I surprised when the called me that the car was ready. Total time was only 1 hour. I was home for lunch.

I work in retail all my, the dealership is perfectly run

Took awhile for a oil change. 830 appointment. Out at 10:05

Phenomenal experience! Chose the dealership randomly because they had a used car we wanted to look at. Colleen greeted my phone call, confirmed the car was there. Billy was our salesperson...and he knew his stuff. Very knowledgeable, very patient with me (I, the wife, went down first to test drive). Matt the sales manager and Joe the finance guy completed our positive experience. The icing on the cake was asking for a referral for a place nearby for dinner...and Billy made a reservation for us! Highly recommend!

Excellent car buying experience. Great car and great deal. Matt and Marco were outstanding.

They are amazing people at the dealership

I have been getting my 2008 Sierra 2500 serviced here for over 7 years. Always treated me and my truck well. The time finally came for a new truck. I met with the sales team earlier this month to discuss the value of my 2008 Sierra. They made a very fair offer. Once that was done I worked with Billy and Kyle. Billy is great. He showed me a bunch of Sierras and went on a test drive or two. I finally decided on a gorgeous brand new Sierra 1500 SLT with the all terrain package. Thanks to the great trade in value they gave me I was able to afford this dream ride. Kyle and Billy were able to work with me and got my lease in order. Kyle and Billy went out of their way to make sure I was happy. They followed up in the days after to make sure all was well. Reena at the sales desk is special. Very kind and knowledgeable as well. I would certainly recommend visiting them.

Everyone was very helpful and respectful of our concerns and fixed the problem without any issue.

Always courteous in the service department! Gave a thorough explanation of the issues and what the charges would be. Been going here for over 20 years, since back when it was the Saturn of Watertown. I trust them with my cars. 😊

Ive bought 3 cars before so I know the process. This place feels more like a slimy used car dealership than a proper GMC dealer. I was given 2 completely different prices on the same vehicle and was eventually told that I was mistaken- after driving from over an hour away. High-pressure, bait and switch sales tactics and poor inventory priced at a premium. My wife and I came down to look at a specific car and the salesman Kyle kept bringing up other cars and warranty packages rather than discuss a fair deal on the one that we drove in to see. Theres really not much to look at. Seems like hes more desperate to make a sale than listen. I wish we had read some of these other reviews before agreeing to meet with him. It looks like we mightve had a chance with someone else. Run far away from this place.

The entire team was a pleasure to deal with, from the time we leased our vehicle until the time we returned it. Stephen and Kyle, in particular, really went of their way to help us on the logistics of returning our Acadia to the dealership once our lease ended. Even though the dealership is an hour from our home and other dealerships are closer, we will make our next GMC purchase from Watertown given its focus on customer service.

I had bought a used vehicle from the dealership and it had oil loss issues..turned out to be worn rings ..the problem was addressed and corrected by replacing the rings and pistons at no cost to me..The car was still under warranty..and the job only took 2 days...was given a brand new loaner to boot..thank you GMC/Buick of Watertown...

This is the second car I have purchased from Buick GMC of Watertown and my experience with them has been excellent. They have bent over backward to help me and to make my experience rewarding. The people are helpful and experienced and friendly and work hard to get you the car you want. The service department is outstanding and always on top of things. I am beyond pleased with Buick GMC of Watertown, and would highly recommend it to my friends.

What a great experience! I have been leasing cars for the past 13 years. I can honestly say our 2011 Acadia purchase at Buick GMC of Watertown was probably the best experience we have had. I like to do as much as I can upfront through email. I weed out any dealers that wont negotiate this way first. They were responsive and very open with pricing etc. When we decided to go in for a test drive they brought the car to us in a heated area and went over all the features. We test drove 2 different styles. It was a very comfortable low pressure experience. The salesman was very knowledgeable and patient. When it came down to the deal it could not have gone smoother. This was about the only time they became aggressive and it was in a way any buyer would want. They really cut the price down and even threw in some extra cost savings without even being asked! Everyone was extremely friendly and courteous. I have very high expectations when I look to make a major purchase such as this. Buick GMC of Watertown actually exceeded them.

We first visited GMC of Watertown back in 2011 and purchased our first GMC. Throughout the years we have visited other GMC dealerships but always find ourselves back at GMC of Watertown- the sales reps have all been there for some time and it is nice to see familiar faces when you walk in! TJ was awesome with us recently-we werent quite ready to get into a new vehicle in April when we had just stopped in to discuss our options and he patiently waited for us to reach out to him rather than constantly calling us like other dealers do. Wouldnt recommend any other dealer!

Had a recall to my airbag car and the no charge results was unclosed hab .

We will definitely be purchasing again. Our plan was just to test drive today but the experience made us buy a vehicle. Thanks Kyle, Ed, and Peter. The real reason we bought today was MacKenzie. We so loved our experience and enjoyed spending time here. By far the best car buying experience for us.