Nice talkative people, my hair was professionally done.

Toni at JCP Salon is truly the best!! She has been doing my hair for 2 years, and I have had a wonderful experience. I tell all people local and Mil to see Toni!!

You have got to see Crystal. She’s an expert at her craft I love my color match, my highlights, and my keratin treatment. She’s extremely knowledgeable on the hair products on the market and within JC Penny’s salon of products they sell. I have extremely curly hair and have minimized my product usage to two products. I love it!!!

What an amazing job that Faith did on my hair!!I have no complaints!! Thank you so much 💕

The worst place, they need to teach the hairdressers what the difference between clean up and cut half of your hair off is. I made it clear I was trying to grow my hair out but she just ruined all of my progress.

I went in after having my hair ruined at a different salon. I was taken care of wonderfully by Chelsea! She did everything she could to help me feel comfortable with my hair again. I would definitely go back to her!

The best, we have been to many other salons and barbershop and my 4 year old son is never calm and gets a bad haircut. The stylist was very patient and made my son very comfortable and gave him a very good haircut. I had my hair cut and styled and it came out excellent, exactly how I wanted it. The stylist took her time time to make sure it was done correctly, and went over again after she sprayed and blow dried my hair just to make sure it was done correctly. Unfortunately i cannot remember their names but my experience here was outstanding. Highly recommend.

The worst. I scheduled a color, no cut. Explained that 6 inches had just been cut a month ago, I was trying to get used to the short length, and didn’t want anything cut off. The stylist proceeded to tell me I needed my cut fixed. I told her if that was the case, to just barely dust it. She proceeded to cut another 4 inches off my hair. Devastated, it will now take 6 months to grow that back. Beyond aggravating that stylists don’t listen and do whatever they want. NEVER AGAIN.

Very nice they do a good job doing hair

I went in with a picture of the colors I wanted done different shades of silvers. The stylist said she could do it... My hair was not even close to what I wanted!! I have huge blotches of yellow all over my head where she had bleached my hair. I have a spot in the back of my head where it looks like I have a bald spot at my scalp from a big spot of bleach and then dark all around it! As soon as I walked out I called another salon to get me in to fix my hair! I was so upset I didn’t even try to go back for them to fix. I probably would have if the Stylist wasn’t talking bad about JC Penny and how they cut the managers positions because they want to mold new and young stylists into how JC Penny wants them, and because JC Penny likes their money! It was a bad situation all the way around.

Best place to have your hair done! Awesome staff. Large selection of hair products. My favorite & best hair stylist is Sherry! ☺

The service here is so great! This salon has a stylist named James who is a hidden gem for fantasy hair colors in Watertown. Amazing prices and he is so fun to work with! James has done colors from pink to silver on my hair and I’ve seen him also work on neutral colors and balayage’s like the hair god he is!!!!

Very nice, friendly staff.

I went in for a hair trim and while the girl who trimmed my hair was polite I believe she went about it completely wrong. Anytime Ive ever gotten my hair cut Ive gotten it washed, this was not the case here. The girl just brushed my hair and started cutting away. She had no idea how to do layers and took off about 3 inches more than I had asked! She cut my bangs way to short then proceeded to straighten my until I could smell it burning. I was so angry I paid the $32 and walked across the mall to Regis salon where I had to pay another $80 to have my hair fixed.

Ive been going here for my cuts for quite some time. I had my hair done today by Sara Starling and couldnt be happier! I have long hair and she spoke right to my inner personality and cut it just as I was thinking. Love her and my new doo

Horrible service! Doesnt even deserve one star. My hair service was done November 20 th.... told it would last 4 to 6 months... it didnt last a month... couldnt get hold of Sandy the manager or Courtney for awhile finally i do and says nothing they can do its been 4 months... well if you check the math its been 3 months ... i will never go there again and advice not to get the service!!! Not worth my hard earned money!!!! I rather trust the girls in smart style in Wal-Mart!

Just bad service. I should be able to walk in and get a haircut they really got no one that can cut black people hair only 3 people that is it.

If you have 6hours to spare wrecking your hair then this is your place. Without a doubt the worst experience iv ever had. I made the appointment online one week before, I gave a detailed run down of my colors etc, when I arrived and asked if my allotted stylist had read my info I got a curt no To say this lady (who I had to endure 6 hours with) was personality-less was an under statement, she barely spoke to me and seemed like everything was an inconvenience for her, the only time she said more than two sentences was trying to sell me products. After 3 hours my hair was an awful brassy color, so after discussing what to do with every other stylist she started AGAIN! I had to cancel my whole day. After the next 3 hours I truly had lost the will to live, I expected my hair to probably drop out because of the time this debacle had taken.. Suffice to say,I asked only for a trim and she bobbed my hair, I was beyond fed up at this point. This is an awful salon, unprofessional, dis courteous staff, badly trained, Id rather have my 8yr old do my hair than ever go back here.

Comfortable and chill, with nice workers and pleasant atmosphere.

Very expensive. Long wait.

Don’t. Just don’t.