Worst customer service experience ever. They gave me the wrong brake pads cause they didnt ask I guess an important question like if they were heavy duty or not. Never been asked this. Was only asked for a licence plate number which I gave and they gave me the pads. When I called in and asked for a manager they refused saying it was my fault for not giving them the details. I didnt know I needed to be a car expert. I kinda thought thats what they were for. So instead of giving me to a manager they just hung up on me saying it was because of my cussing. I never cussed until they refused to give me a manager.

Came to pick up my internet order, and he knew my name before I told him. Easy to pick up, nice employee, good item.

Always a great time at this location. Very helpful!

Great service!! The best! Went above and beyond 👍🏽👍🏽

I love this place!!! Convenient, friendly, knowledgeable, always has what I need for my truck AND my tractor!! And, bonus: it’s a UPS drop off location!! Thanks, AAP!!!

Excellent customer service, he checked my engine lights with a smile .... thank you

Excellent service very friendly

Auto parts and ups drop off who knew

JD was the best. Answered all my questions.

Just opened a new account with them great service and family stuff

Excellent team working at Wauconda Advance Auto Parts. Whole staff has been beyond helpful and knowledgeable on numerous occasions. Will keep coming back they’ve gained a loyal customer for life.

The team here is always up for honest help and extremely kind!

Always a good experience at Advance Auto Parts Wauconda.

Very helpful. Did quick electronic analysis at no charge and recommendation to a very reputable repair shop. Thanks guys for helping a lady out in an emergency!

Awesome help from Kris tonight. Was able to help us out no problem and now my car is fixed. Saved us plenty of money from going to the dealership!

Very helpful. I bought wiper blades and could not get the rear blade to fit. The friendly guy working behind the counter came out in installed it for me.

They didnt have my battery in stock but Kyle Kritz called up another nearby auto parts store and directed me to them. He was super helpful.

Needed new wiper blades. Walked in and the guy pretended I wasnt there until I said hello like 3x. Didnt even look at me. Said i needed wiper blades. He co tinued to ignore me. I ended up walking out and going to oReillys because this dude made me feel like I was bothering him. If I treated my customers like that I would get written up.

I went to Advance Auto Parts hoping to find some upholstery shampoo. They had multiple choices at prices lower than I had anticipated. I made my selection and Im satisfied with the choices I had and the choice I made.

Very helpful & they had what I needed when it comes to plate frames.

The guys were very nice and helpful. Great prices.

Kelly and Joe are the best! I Loved working with them and any time I need parts they are the 1st people I want to go to!

Great prices and friendly staff.

Alway do a great job everytime we go in. Never a complaint. Excellent job as always

Always helpful.

Employees are very helpful. One of the cashiers basically explained how to swap out a u joint from start to finish. Pretty dope.

Great for online ordering with discounts and then pick up in store. Direct replacement in stock for this blower motor.

Poor customer service and attitudes. Management is rude. I would go across the street to Oreilly No brainer.

Always can find why I’m looking for and the service is good.

Good surface and everyone always wants to help you

Good product, not the most helpful staff ever but they werent bad!

Great customer service and experience

Went out of their way to get an A/C Delco fuel pump for my GMC pickup. Thanks Juan

Came in with my battery today that had warranty and they didnt give me any hassle to give me a new one .

Convenient. They probably have what your looking for.

I always get the best price there

Great customer service!!

Helpful guys there

What can you say like a kid in a candy store then the guys behind the counter know what they were doing

Get quick parts pick up

Just went in to get some oil for a friends car, guy behind counter wouldnt even come out and help me find what I needed, I was the only person in the store, I left disgusted and took my hard earned cash across the street to OReillys

Great auto parts store

Not bad. Helpful.

Wouldn’t recommend coming here some of the employees aren’t friendly but Juan is awesome and took care of us.

Absolute idiots, cant look up a single part correct.

Very helpful.

Best place for parts

Got the parts I needed.

Good service

Good people

Cool

Friendly staff

Bad

Auto parts

Very good service and very assorted