Worst customer service ever. Worst pharmacy staff. I had my doctor call in a prescription and I was quoted a total, I asked if that was with my insurance and she said I’d have to go up there with my insurance information. She didn’t want to take the time to help. I asked to speak with someone else. The pharmacist gets on the phone and basically curses me out and hangs up on me. I will never step foot in CVS ever again. Poor customer service .

Very Poor customer service. We received a text that our prescription was ready. We drive two hours for appointments in Waycross. We went to CVS to get the prescription that was needed for the appointment so the medication can be inserted. First they told us that the medicine was incorrect. Um, its generic, duh!!! They told us to come back in 2 hours. We explained we couldnt do that. They didnt care. We will never go to the pharmacy again. I feel bad for the residents of Waycross with this CVS. I hope they get enough complaints that they make changes. I am a very patient person who expects errors in life but they are beyond errors. This is horrible service!!!! Incompetence!!!

This specific CVS-pharmacy has complicated multiple prescriptions. Some which Ive had to wait an entire month to refill due to their incompetence with their program. Im assuming its the program thats causing the issue. I am giving them the benefit of the doubt that it is not solely their incompetence alone but partly their programming. Either way I had better luck with my previous CVS in Kingsland, ga.

Its an ok CVS. It can be expensive though

My wife goes there, and she has nothing but good things to say about them! They are kind and courteous, and as soon as you walk in, you will here, Welcome to CVS and as you leave, Have a great day. If she has any questions about her medication, Such as interactions, and they are always take the time out to make sure she has refills, and it never takes her long. I would recommend it to others as well! Sometimes the drive thru is a little full, but it does move fast....

Great staff and very helpful. When i was having a faining spell, the pharmacy helped me get myself together and just now the helped me understand my son meds.

Most digusting cvs store I have ever been into. Trash in the floor, displays were a mess. The bathroom took the cake though. I literally purchased sanitizing wipes just to go to the bathroom. Shouldn’t part of a pharmacy/ health store be concerned with cleanliness?

Generally I receive great service at this CVS location. Drive Thru Pharmacy service is OK, but its hit or miss for the customer service depending on who you get at the window. Inside I have always had a good experience. Overall, I will continue to shop here, and I will recommend it to others.

The pharmacy area is very fast efficient and I always receive great service. There is not always someone in the front to purchase any items. I walked out three to two times because there was no one to help me and I was in a rush to get to work.

If I could give a lower rating I would. The only person in the pharmacy that is even somewhat helpful is the male pharmacist. The only reason I use CVS is because of the insurance I receive from work. I have been in many times and the female pharmacist and several of the techs are eating, and usually do not swallow before talking. I have called to ask a question and they have picked up and hung up without speaking several times in a row, and as I write this Im on my 3 call after waiting for at least 5 min. and then trying again.My parents tried them got fed up with the poor customer service and have changed pharmacies. After having their prescriptions transferred CVS is still trying to fill them best we can tell they have been trying to fill them before the other pharmacy so then the insurance company will not pay for them at their new pharmacy.I usually dont do reviews but this place is HORRENDOUS. I work in customer service and have most of my life and I can tell you at most places this service would not stand.

I would like to THANK the PHARMACY STAFF of this store,for your kind,compassionate & professuonal services provided to me,while I was visiting WAYCROSS,these past 5 months!!THANKS for keeping my medications refilled as needed; even though with this Electronic age,it is as easy as accurate data input & a stroke on the keyboard,YOUR STAFF was always PLEASANT & PROFESSIONAL!! THANKS AGAIN & HAPPY HOLIDAYS!

Bert Branch the Pharmacist is incompetent needs to lose his license. I have had 3 problems getting a prescription for my father for a simple medication. They claimed they did not get the fax from the doctor. My dad ended up with a serious infection due to the delay caused by the Pharmacy. I have been a CVS customer for 30 years+

Always very friendly and super helpful staff. Clean and organized store.

Very very imprefessional,my wife has stage 4 lung cancer.her oncologist is Dr jha here in Waycross GA. A lady by the name of abbie told us to take our business back to Walgreens because they didnt want to fill her percriptions. My wife was diagnosed in January and only gave 6 months to live..Her last PET scan showed the chemo had started working. Thank God,but for some pharmacy to say take your business somewhere else because we dont want to feel your percriptions is crazy. And yes I called the main office and they was on the page with me. The district manager will be calling us asap. Please beware of CVS.......

This pharmacy is going to kill someone! For Gods sake hire people that have actually been to school to fill a prescription . How many time do you think the words an honest mistake is going to be excepible?

Got a text that my medicine was ready went to go get it and it was not ready so was told that they would have to get it ready and they would text me after waiting in line for over 20 mins she was very rude I told her never mind that I would go somewhere else she slammed the window what happened to customer service

Have high blood pressure issues 4 25 I bought a cvs brand monitor it was throwing out erroneous readings to the point I was dressed all night for a 911 trip to the ER because of the high readings (which were bogus numbers on the reader. Tried several times on different people and still the numbers were over high causing some one with high blood to have HIGH BLOOD PRESSURE. Upon taking the machine back waycross store manager would not give cash back b/c of no receipt she animated that she could only give CVS bucks. But CVS did not have other brands that would do the same thing $55 CVS bucks when all I needed was a blood pressure monitor. I needed to get one somewhere else.Manager was no help whatsoever. CVS corporate customer service in Rhode island was great and I was able to drive back to the store and get my refund its just bad when you have to jump thru hoops to make things right .

Clean, organized and polite.

All of my prescriptions were sent over at 1:52 p.m. today got a text message saying that they were ready went there they said to come back in about 20 minutes came back 2 hours later which is now are a little bit ago they said that it was not done yet and I said but I was told to hours or go to come back in 20 minutes then someone proceeded to try to tell me they had just got the prescriptions sorry but my text messages and my CVS apps as different so I leave no sooner than Im gone no more than 5 minutes I get a text messages telling me that my prescriptions are ready its been like this for 2 years with no change

Phones to inform you of your prescriptions. Vitamin sales in store.

Ridiculous wait at the drive thru every time!

Customer service is ok, but theyre short staffed and waiting time takes 15+ minutes

Clean, dont go often

Slow ads hell