I went to this store on last Wednesday and Friday. I had terrible experience on both time. I had long waiting time and people came to order after me got what they ordered ahead of me. I had to remind the service girls about my order on both times after long waiting time. I believe that they provided service not following the orders. Their terrible service made me late for important appointment twice. I hope that the employees can be trained how to fairly treat the customers.

Literally the slowest coffee ever. Wife orders 10 min ahead and still have to wait 15 min upon arrival.Multiple occasions.

Just okay experience. Everyone was pleasant. No drive up.Some may be out of their control, but they didnt have:1. Toffee nut syrup2. Decaffeinated iced coffee3. Decaffeinated hot coffee (they had to prepare an Americano with hot water)4. Staff

Food was okay.. Shrimp taco was average. Fish taco was delicious. Mocktails were extra sweet. Main reason for the rating is that our waitress was cranky and upset the whole time, as if she didnt want to be dealing with us. Everyone in our party noticed it in her demeanor and words.

Using the app 20 minutes ahead works great.

Very polite staff my order was done perfectly keep up the great work

This is my favorite Starbucks. I come here every morning for food and it’s always consistent, and finished in a timely manner every time. Everybody here is a superstar and super kind—Taylor in particular!

This is one of my favorite location of all time! They get busy during rush hour but you can tell that theyre working hard to get orders out on time, so I cant be mad. 10/10 service everytime, and the people are so friendky

Today I picked up my mobile order it was a vanilla cold brew with sweet cream. It was not ready when I arrived. It was light ice light cream extra sweet cream vanilla cold foam and when she was making it she got to the top and was extremely backed up with orders so I see her look at the side of the cup and just add ice and a little extra cream and throw the top on. No sweet cream and no cold foam at all in the coffee Basically I just paid six dollars for an iced coffee with nothing in it. I would have been late for work so I didn’t have time to ask them to make it again. She intentionally made it this way to rush her orders. This is not the first time. It’s the closest location to me but stay away if you can order at another location.

This spot is one of my favorites! Convenient pricing, big dishes and the staff members are constantly nice.

Starbucks green tea late is really good. Also their refresher drinks and medicine ball tea are awsome

Pastries here pretty good

Very friendly. Walked in and everyone said hello. Love it!

Great coffee.

Super efficient

Turkey sandwich was lame.

Good coffee, good service

Friendly, helpful, knowledgeable Baristas/Teammates. Great product made the way that it should be and somehow they manage to do it fast... But not so fast that you feel like youre being rushed along...I guess efficiently would be a better adjective. Although Im a fan of Starbucks in general...I have to say, I will pass other locations some days (even though the craving is real) ... to visit this location. Its my Home store.

Not a good experience.we were waiting in line for ten minutes and it never moved.a lady ordering had a problem with her phone ..Employees just looked on and didnt take orders from another register..we walked out after 15 minutes..it didnt really make a difference we usually sit at counter but another person was taking up 2 spaces with her computer..Ill go to my local coffee shopIn saxonville. Thats better than Starbucks!

The best Clover coffee.

Your typical Starbucks. Good quality beverages. The heated up sandwiches are good too. This store is long and narrow as many Starbucks are. Thus seating is limited and not as nice as it could be.

This is usually my preferred Starbucks because of the familiar friendly faces behind the bar. I placed a mobile order which was ready in time and my drip coffee in my personal cup was great as always!

The staff here is all around amazing.

I sat and worked here while my wife was working elsewhere nearby. Great service and plenty of seating. After being a regular for just a couple of days the staff already knew my name and order much to my wifes surprise

Their specialty coffees can be spectacular. I also enjoy their Expresso drinks. It is a bit on expensive side.

Store was clean, staff cordial. Didnt call out my drink only my name, so I had to ask to make sure it was made the way I asked. I miss the days when a drink would be called out so a patron was sure they had received what was ordered.

They have been great with safety precautions since reopening post-covid-19 closures. Thanks, and keep up the good work.

Where I can find my favorite breakfast

I love Starbucks. service was great and the location is nice

Fun to work at and friendly service. I can recommend this location to anyone who need a comfy place to work with good coffee and a snack. Also very friendly people run this location.

The staff here is all around amazing. I have yet to be let down, they have all been perfect in attitude and performance.

This Starbucks is awesome! I was able to park easily, get a table easily, have a great meeting with Mike Farrelly from The Nagler Group (thanks Mike for my new exciting job!) and I was treated to a delicious cappachino! Starbucks and Mike -- you rock!!

The website says they close at 10pm I walk in at 845p and the guy says they are closed and the website is wrong.. you need to change your online hours so you dont mislead customers. This is a Friday night on April 5th. Thanks.

Typical Starbucks, good location, very friendly staff, a fair number of seats but wish this could be larger. Lots of people studying here. Recharging stations here, with rings provided that fit both iPhones and Android devices.

Love it when they have Veranda brewing! Wish more locations would do that more often.

Fast service. Great attention to detail in your order. Awesome service from the baristas.

My go to Starbucks. Great service, and plenty of room to sit down and get some work done. I especially love the cushy leather armchairs in the back.

I have been coming here for 10 years. Today is the last time. The tables are filthy and crumb covered. A staff member has taken 12 trips from the back with coffee and each time the door slams loudly and scares the crap out of everyone in the place. Not the best environment to work and enjoy a coffee. Seriously guys, youre better than this.

Not a drive thru, lol, and that is always a star off for Starbucks unless they are amazing in some other way. Seating is limited but overall a great staff and they always make the drinks well. Parking can get quite full and is a bit awkward to maneuver if youre not used to the intersection, but the location itself is relatively central to a few towns. Of they could increase the number of seats/outlets inside I would totally give this Starbucks 5 stars.

Starbucks in Franklin mass great service

Most Starbucks are pretty standard! I asked about the reserve coffees since I had not had them and unfortunately none of the baristas on at that point had tried any of them. I tried the Ethiopia Yirgacheffe since it was their most popular one, and while I wasnt a big fan of the coffee itself, it was well-made. The reserves are made-to-order in a sort of Starbucks super French Press. Ill definitely try some of the other reserves but keep in mind they take a couple of minutes to brew!

Always polite and done right

Great location, friendly service.

Needs to be better organized. Been here three times and twice had problems with my online order. Once, Im guessing their inventory wasnt updated because it accepted an online order for something they didnt have in stock. Stood around waiting for a while before someone finally asked what I was waiting on. They did make me something else and gave me a card for a free item on my next visit, which was nice and that next visit was fine. My visit after that, I stood waiting again. They were pumping out drinks like crazy but I had a food order. Finally someone said something to another worker standing around not doing much that they should check the food orders and pulled about ten tickets out of the machine.Nice people but some better organization, supervision, and delegation is needed; especially during the busy morning rush.

Excellent refreshing peach green tea.

I love this location because it’s close to me, but they rarely get my drink right.

Good place. Coffee is good. I like the powermats at this store.

Great location, next to the playground so you can have your coffee while your children play ;)

Ordered cappuccino from this store and it tasted disgusting and burnt, I asked to make me another one they poured in the same cup while the previous foam was still there and it tasted the same. This is a rarity from the Starbucks stores getting bad coffe taste in two attempts

Great service, friendly, same great Starbucks ice coffee.

Great coffee, clean place

Nice and clean place, exelente attention.

Great staff, friendly service, just wish it was easier to get in and out of the parking lot.

Coffee is OK. Sometimes there is a line to get your drink, but you shouldnt expect anything less. Staff likes to take their sweet time with making your coffee.

The first time I ordered coconut mocha macchiato, I got a coconut milk Iced coffee . I let the barista know my drink doesnt taste right and she made me a correct one after waiting for 5 mins which was fine because they were busy. I gave this store a second chance. I order a soy latte. Since I was in a hurry, I just grab my drink and leave. Once Im out of the lot I take my first sip and realize they didnt use soy milk. Seriously??? Twice in a row!!. Im very disappointed and probably wont go back.

Fabulous little coffee shop in Wayland. Good coffee, great ambiance.

Great place Tom and the gang all know your name

Signature drinks is the best

Great staff and wonderful service

Great place to sit down and relax

Its Starbucks.

Convenient location and friendly staff.

Their mango dragon lemonade is to die for

Particularly cozy despite being perpetually crowded.

Nice location, parking can be difficult on a busy weekend.

Although this Starbucks is often crowded, the baristas do a terrific job keeping the line moving.

Love the Pink Drink

Starbucks is Starbucks. You get what you expect and nothing more!

The girl was very nice

Nice Starbucks location, with seating inside and outside.

Starbucks is always a tiny bit overpriced. This Starbucks is very simple and cozy.

Staff was courteous and prompt. But more importantly, they have Nitro Cold Brew!

Good location, inside could be warmer

Its Starbucks. You know that youre getting.

A little small for a Starbucks and always seems busy which makes it difficult to get a seat. Seemed to make a mediocre Americano when I was there last.

Great place to read and study

Excellant

The outside patio faces traffic from the intersection so everyone can see you swillin yo $5 latte.

Very good

Dont like the atmosphere.

Nice environment and convenience

Great Starbucks staff here!

Place smelled of burnt coffee

Great place and staff

Mmm coffee.

Tight location but the staff make up for it

Starbucks is good everywhere.

Love it

Always amazing

Pike keeps us alive

Nice!

Ok

Just a regular Starbucks

Its a Starbucks

Starbucks!

They have such a rich drink, I recommend them called MANGO DRAGONFRUIT ORIGINAL.

Latte land!