Walked into PC Richards as my 3 (and final) location on my TV search, where I was instantly met with a friendly greeting from Harris. Harris introduced himself and asked me what I was looking for, specs, and budget. He then recommended a TV that blew my expectations away, slightly over my budget but met the specifications I really wanted. We scheduled a follow up with my wife and he was great once again. We settled on a fantastic TV that looks great in my living room. I had a few post sales questions that Harris answered immediately. Harris ensured we purchase the right TV the first time and the entire process was great. We will be back for appliances at the P.C. Richards Wayne location, and we are looking forward to working with Harris again!Thanks for your great service.-Ryan
Harris is the most professional, responsive, helpful salesperson we have ever met. He has helped me and my family countless times over the years. He was there to help us find a big screen tv when our TV died the morning of super bowl Sunday. He was there to help us purchase new appliances during the middle of the pandemic. Its great to have someone like Harris, whom you can trust, during these major purchases in our life.
Always my first choice to shop for TV, Video, electronics, appliances, computers, games...I met Harris, one of the salesman, years ago and recommend him to everyone I know. He is really knowledgeable and a true customer service professional.He even follows up after the sale, to be sure appliances were delivered properly and that I am happy with everything.
Harris the sales person has done a remarkable job at maintaining a professionalism. He is extremely knowledgeable about all products. He is committed to keeping in touch and checking in to make sure the product is preforming in that manner that it shouldAny and all questions I ask were answered
After a few attempts at purchasing a dryer and refrigerator from different stores I went to P.C. Richards because I had good experiences with them in the past. A nice gentleman may me at the door and asked if he could help me, I said I need a lot of help!!! He introduced himself as Duane and from that point on I had faith and trust in him, He walked me through the dryers, was very knowledgeable and helped me make the best choice! Then on to the refrigerators, I told him what I was looking for and that is exactly what he showed me. He explained all of the details, I was satisfied on my choice and he wrote them both up. I could not believe how quickly delivery would be. This was a guy who cared about what he was doing and not just ok hurry up and on to the next customer. I was very happy with his service and knowledge, I hope I can hold P.C. Richards to these high standards on delivery day. Thank you Duane for an effortless experience!
Another great experience with Dawn from PC Richards in Wayne. This time I helped my roommate purchase a dryer for the house. Found one we liked but it wasn’t available. Dawn found a comparable model for less money! She stayed in touch until it was delivered and checked to make sure the doorways were wide enough! Thanks again Dawn!
I recently was in need of a washing machine on short notice, so I reached out to my Go To guy Juan Gonzalez in the Wayne Store. He was able to help immediately, send options, pictures, links in order to help a momma out, only to find out after a few hours of his time sending me pictures, answering questions and emails back and forth that it was his day off. That’s customer service!! Highly would recommend him and this store to anyone! He’s the best
PC Richard always does a great job for me. Harris at the Wayne store is very professional and is on top of everything. I wouldn’t go anywhere else.
There’s only one person you need to ask for when you walk through the door and that’s Harris!! In an age we live in where you can’t find anything in stock he goes above and beyond to find you what you need and make sure it’s delivered to your door step asap!!
I worked with my salesman Harris in Wayne NJ store and he was able to answer all my questions and get me what I felt was a good deal based on what is in todays market.
My washing machine suddenly stopped working, with a family four this is a crisis. Public laundromats are not an option with everything going on in the world. Extended family were also due to stay with us four days out. Major crisis. I went to PC RICHARD’S in major panic mode. I met with a salesman and then the manager, who was super polite and super helpful. I quickly felt at ease. Long story short, I got a brand new washer, delivered and installed, at a great price. All without a hassle and before our extended family arrived!!!! Even the delivery guys were great!!! I highly recommend PC RICHARD’S on Route 46 West in Wayne, their staff is friendly, polite, helpful, very knowledgeable and willing to go the extra mile. They have definitely earned all my business when it comes to anything electronic. They also sell mattresses and grills!!! THANK YOU PC RICHARD’S STAFF!!!! YOU ARE AWESOME!!!!
Great location for all your home audio needs! Harris is very knowledgeable and always gives the best customer service!
I originally went to PC Richard after having a terrible experience at another kitchen and bath place.. Right off the bat, I was blown away by the attention that Bobby gave his customers. He was very thorough and made sure that all my needs were met and he answered all of my questions. The manager Mike was very helpful as well and extremely knowledgeable. Together they made a really great team and and they have a loyal customer for the future! Overall, this was a great experience. Their prices are very reasonable and their customer service is top notch. No reason to shop elsewhere!
IAlthough they have good selection of appliances but their service is very horrible. These are the pictures of Bosch refrigerator we bought last year and within a year it’s falling apart, and they are blaming in on us of being careless with the fridge, I will never ever recommend to any of my friend going there.
PC Richard & Son of Wayne NJ is a great establishment with wonderful service.The staff there has always been helpful in every way. The moment you walk in to the moment you leave there is someone to assist and answer all your questions. If they can get you a good deal on any of the products they will. This store is honest and hardworking. We bought all our new appliances there and have had a great experience with Murat, the salesperson. My husband asked a million questions but he remained patient. I will go to this store again and recommend it to my friends and family.
If you want the best shopping experience for a your appliance needs look no further than PC Richards in Wayne NJ and make sure you ask for Dino! He is so informative, friendly and he does not push you to buy. He educates you and teaches you so much about the products that when it’s time to make a decision it is an easy one to make! It is our second experience with Dino and we can honestly say that he is the best salesman we have ever worked with. So go to PC Richards, ask for Dino, you won’t be sorry you did!
Harris was absolutely great with helping me chose a laptop I would recommend him to my family and friends
Me and my husband had the absolute best experience here thanks to Avery. This young man was amazing at his job. Super polite and knowledgeable. Buying anything has never been so easy with the help of this young man. He was absolutely exceptional!!!!!!!
The PC Richards’ location in Wayne,NJ is the only place to shop. The sales rep to see is Harris. He is very attentive and knows his merchandise.
Dont think of shopping anywhere else but P.C. Richards for your home appliances, as I have been a loyal customer for many years. This past week was just another example of how they stand behind there awesome customer customer service, turning a situation into complete satisfaction.If you want the very best salesperson - ask for Jae Lee as there is no one better. He is head and shoulders in a league of his own, and the P.C. Richard management should clone him !
I really enjoyed this store. The staff was so courteous and professional. Good furniture and good price.and Our salesman was awesome. He helped us get the furniture we wanted and went out of his way to make sure we could take it home the same day. We got an excellent price on our purchases. I would highly recommend Its a furniture store. The sales people will greet you the moment you walk in the door when the place is not busy. The store is huge with a lot of inventory to look at which is nice. Wonderful service and assistanc I like it.
My sales rep for many years is Andrew Hacker. He has helped me through many appliance purchases. He is valuable in the selection process and will inform of available options and upgrades. The store is so clean and the inventory is readily available. Pricing is the best. Andrew keeps in touch with his clients through all phases of a purchase including helping to schedule delivery, installation and post installation questions. I give Andrew and PC Richard an A+
I have dealt with Harris for the last 15 years has always gone out of the wayto make Shure I was satisfy with my purchase great person to deal with
I have been going to the Wayne PC Richards for a few years now for my appliances, TVs, accessories, etc and Juan is always my go-to guy. He always provides the best service, he is knowledgeable on whatever items I am shopping for — I always go home happy with exactly what I need for the right price. Highly recommend this location and Juan
I have been working with Harris and purchasing many products from PC Richard Wayne location. I have been working with Harris probably for as long as hes been there. I have to honestly say I have never had five star service as he continued to give me oh, my friends and my family throughout these years. Its gotten to the point where I call the store first for his schedule. he is there for me unlike any other place Ive ever worked with. Courteous knowledgeable I always get the best price the best service and if there is ever an issue with the delivery or an install he has even taken time on his days off and vacation to be sure any issue was resolved in a timely Manor. I have several friends and family members who I have have personally taken there to meet with Harris and purchase products. I have say that being a vice president for a major Financial Corporation end overseeing hundreds of employees and customer service I wish I had one employee like Harris for every 10 employees. He is just awesome I feel like I have a friend when I speak with him and I know that Im going to get the best price in the best product I need. I give him 10 Stars. He is definitely an asset to your company and as long as hes there I will continue purchasing and bringing friends and family along when something is needed. Kudos to Harris and management is extremely fortunate to have him employed by PC Richard. My name is Rich brizzi and all I can say is hes the best. Of the best.
Always a good experience! We literally replaced every appliance in the house and Harris was phenomenal to work with! Would 100% recommend Harris to anyone looking for appliances.
Excellent service and best prices! I purchased a fridge a few months back and was waiting for our kitchen construction to be done before delivery. I went in today undecided if I still wanted the same fridge. Dawn was amazing and took the time to go through my questions, showed me other options and this was AFTER the sale. Dawn is the best, highly recommend her. Shes not just a sales associate - she knows the business and all about appliances! Trust her!
Harris was very professional salesman very knowledgeable about the items that we chose and it was a pleasure doing business with him
I ordered a washing machine online, upon order completion, I was to receive a phone call about delivery. I did not receive a phone call.I called on a Tuesday, almost 2 weeks after my order was placed to check the status of the delivery and I was told the washing machine would arrive in their warehouse on that Thursday.I made a second inquiry via email. I was then told the washing machine would arrive in 8-12 weeks. PC Richards website showed that this washing machine was actually in stock when I bought it.I purchased my previous washing machine and warranty from them and they also have the worst customer service. I tried calling for 2 days and didn’t get through. When I left my call back number, the rep called me back and hung up.I don’t typically leave negative reviews but I will no longer be a customer of theirs. I have spent thousands of dollars on appliances over the years at PC Richard but this has left such a bad taste, I’m done.
Harris is the reason I choose PC Richard first when shopping for televisions and appliances. He is knowledgeable and professional. Ask for Harris at PC Richard in Wayne.
Love, love loved PC Richards. My sales associate was Babul and he was professional, attentive and swift. I was in and out within 15 minutes after arriving at the store. The delivery installers were just as amazing. I had a defective appliance but Babul was quick to get me a replacement. Thanks PC Richards, you have gained a valuable customer and I will be sure to use your store for future purchases.
Recently stopped in to buy a new tv and a dishwasher. both experiences were quick and smooth. the salespeople are all courteous and helpful. easily price matched the dishwasher from a competitor. will come here for all big purchases from now on.
We had a great first experience at The P.C Richard & Son in Wayne NJ, AJ was very attentive and knowledgeable of all of the products, he helped my mother pick out a new refrigerator and stove which she absolutely loved and in such a short amount of time, I appreciate the hospitality specially since she had to wait for 3 hours at Home Depot and Loews to receive any assistance. Thank you for your professionalism we will be coming back and have already told our friends and family
I recently came to the site and wanted more information on a few electronics and Milan, an employee, helped me out. He was very efficient in relying the information in a way that was easy to digest and very friendly. Although I didnt make a purchase, Milan definitely helped me figure out what I was looking for. Thanks Milan!!
I’ve been purchasing from PC Richard for 20 years due to my relationship with Harris. He is an honest sales rep who provides great service and fair pricing!
I just completed a renovation at my home and purchased a Thermador kitchen refrigerator and oven, 3 TVs, and a mattress at this location. Moe helped me, he listened to my needs and found me the perfect appliances. I am so happy with my purchase. I have already recommended Moe to my friends and family. Everyone was so happy with their results. Thank you PC Richard and thank you Moe!
Had a great experience shopping here. Dawn and Juan were very helpful and knowledgeable. They provided amazing customer service. We came here looking for a new TV and both went beyond expectations in assisting us. We walked out very happy!
Harris has always been helpful and helped advise on many purchases
Dawn rocks. She helped us from the moment we walked in and even helped load our microwave. Very friendly and extremely helpful. Highly recommend this location.
Carlos Ferreira was a great pleasure to work with. My Husband and I came in to replace all of our appliances and Carlos was patient and a great source of knowledge. We will definitely be recommending our children and family to come see him. Not only did we get a great deal but the experience was very pleasant! GREAT JOB CARLOS 👏🏼
Shopping for my new apartment was actually fun. Milan is the best! Knows his stuff. Thank you for the excellent service.
Harris Brown is very professional and I always have an excellent experience at the Wayne store. They always work with you to get the best/lowest price they can offer. I would highly recommend this store.
I had a great shopping experience at this store! The sales guys were great. I highly recommend shopping here.
I have been a customer with PC Richards for years. I am a Management company and I have been working with Dino all this time.I find Dino to be the most knowledgeable and honest sales person there.We purchase all appliances, TV’s and air conditioners and never had any problems from the purchase to the delivery.I highly recommend PC Richards and Dino to anyone. The BEST !
Awesome experience here today. Came in to pick up a TV I saw on the website and I was helped right when I walked through the door. Dawn was so friendly and made sure I was happy with my purchase through and through - very funny and warm person too! Will definitely be back in the near future.
Juan is truly the best, hand down the best customer service and appliance buying experience I have ever had. He was able to get our new dryer ordered and scheduled shipping for us so quickly. He is the best and is a true assets to PC Richards
Ive been a customer for 15 years and always great customer service and all the staff are super polite and professional. Every time I go, Juan, the manager assists me promptly and helps compare different models of products to assist with my purchases. I refer all my friends and family to him and he’s always so helpful!
A few weeks ago I decided to take the plunge and purchase an 85” television. Once again, I had the pleasure to deal with my favorite salesperson, Andrew. He has been my go to guy for many years and no matter what questions I have, easy or hard, he knows the answer. It’s a great comfort to me knowing that when I go to pc Richards in Wayne NJ, Andrew is there, waiting to do what he does best and that is to make each and every customer feel like they were a guest in his own home. Thanks again Andrew.
Harris at the WAYNE PC Richards store has been our salesman for the last several years for our home and rental properties. He provides outstanding service. He is extremely helpful and cooperative. Most of our purchases can be worked out with Harris on the phone without a trip to the store. I highly recommend him. Frank Battersby
Moe helped me buy a mattress at this location. He listened to my needs and found me the perfect mattress for me. I appreciate all of Moes help, he was very knowledgeable and experienced. I am so happy with my purchase.
Hello!I had the pleasure of having Harris help me out with buying a set of speakers! He was very helpful and very kind to me and my family. He showed us different options and made sure it was within our budget! Overall I am very happy with the customer service I received from Harris and I know when I go to pc Richards in Wayne I will have him help me. My family and I left very satisfied!
I had the most helpful person wait on me. Mike B went above and beyond his job description to make sure i was happy. He kept in touch to make sure i was happy with my choices. I had1 issue and it was with the delivery. Couldnt ask for a more kind hearted sales person. Thank you Mike B 🤗
Hi there my names Jim and I gotta say this is the cleanest and quickest place to go for all your essentials from stoves to washers to even gaming monitors and mattress ! They are quick and efficient and very professional and care about their customers experience ! I would highly recommend going and asking for dawn the saleswoman! Very patient and understand and helped me out a lot! So thank you!!
Good service and reasonable prices. Had a small issue with my new stove and the store manager called and had it quickly rectified! Definitely would recommend!
We chose this store due to great reviews and they did not disappoint. We worked with Bobby who was excellent at his job. He explained every step along the way and knows the products very well so He makes suggestions and adjustments as needed. He provided with us excellent customer service! He called us the night before our refrigerator was going get delivered to make sure everything was on track. We had a very positive buying experience at this store and definitely recommend!
My sales associate Harris has always been the most knowledgeable & responsive anytime I have a question or problem. Today he went out of his way to research whether or not a dishwasher I purchase in 2012 from PC Richards was still cover under warranty. It turns out the extended warranty is good until 2022.Harris called for service and I will bring hearing from them on Monday. It is this kind of customer service that will keep customers coming back to sales associates like Harris and PC RichardsGeorge Hacker
Recently had an issue with my Samsung tv. I placed a call to my salesman, Harris, who immediately took care of the problem. I have purchased many items at PC Richards and I always see Harris. Harris has been very helpful, knowledgeable, & professional.
Great store. With great staff there. I worked with Bobby. He’s knows what’s he’s doing and on point with everything. He explains everything that I need to know. And when it comes to deliveries Bobby made sure that we got the delivery on time. He called me from time to time to fill me in on my order. Great customer service!
Went in looking for a TV and let me tell you, a worker by the name Milan helped me find the perfect one. Next time I come in for something I’m going straight to him again ! Haha
I went into the store because I wanted to see their selections of microwave. I knew exactly what I needed, dementions wise. The sales staff was rude and condescending. Like I was bothering them by purchasing a microwave. The salesmen said instillation could be done by my 4 year old. I ordered, paid, and waited for my microwave since there was no physical product in the store. When I call for instillation they have me on hold for over 30 minutes with no answers.Update - after physically going to the store I was able to purchase instillation on the microwave I bought. This time sales associates / managers were accommodating and reasonable. Lets see how installation goes.
I worked with Dawn and purchased all Kitchen Aid appliances. I cannot express how happy we are with not only the purchase, but with Dawn’s expertise. She was available whenever we had any questions or needed guidance. We highly recommend working with Dawn!!
Our dishwasher needed service. They can put to look at it and determined that it was not fixable. Went up and talked to Harris and we had a new dishwasher before we knew it. Harris is an excellent salesperson. Very knowledgeable!
Shawn is a great Salesman he one of the best salesman I ever experienced very attentive to everything that I needed even went in got me a glass of water when I coughed it was phenomenal customer service I recommend him to anybody shopping there
They did an amazing job. I chose this store due to great reviews and they did not disappoint. I worked with Bobby. I must say he is excellent at his job. He explains every step along the way and knows the items very well so he makes suggestions and adjustment. Great customer service! We had some issues with the delivery due to being late, but even then Bobby made sure we received the delivery on time. He always tracked orders and informed us. Place is great, customer service is even better! Id certainly recommend.
Fantastic every time. Harris Brown of the Wayne PC Richards location has come through time and time again with getting things ordered and delivered. He has exceptional knowledge in many fields and was recently able to help me select the right TV and sound system, as well as appliances for a basement bar.While I’m sure everyone is great, I continue to seek his knowledge and expertise every time.Thanks pal!
PC provides excellent customer service, especially from salesman Chris! Since moving into our new home, we have been updating several of the older appliances. Chris has been polite, knowledgeable, friendly, and responsive with every appliance we need - from our television and soundbar to our washer/dryer. Whenever I am in need of a new appliance, Chris from PC Richard is my go-to-guy...definitely ask for him for any appliance need!
Came to PC Richards for a wall unit air conditioner, my salesman Dino was excellent and very knowledgeable about the unit. He asked me more questions that I honestly didn’t even think about to check before he allowed me to purchase the unit. He wanted to make sure it was the right unit and it fit perfectly. Thanks Dino, you were a big help.
Harris was great. Took his time with me and made sure everything was what I wanted. Gave me great prices and overall was an amazing salesman. Will be going back to him for all my future appliance needs
I can not say enough good things about my experience with PC Richard and Son. Renovating a kitchen is a very stressful project, however Duane made the process of searching and buying my appliances so seamless. He is accountable, timely, and personable. He doesnt miss a beat and I can not thank him enough. He truly goes above and beyond for his customers and it is very much appreciated! Duane is a professional and he truly gives 150% for his customers.
Go to place for ordering appliances with their excellent customer service! Harris has always been incredibly helpful and has made the entire process smooth and painless. Highly recommend.
Great store. Took time to explain the options. Very professional yet friendly. Highly recommend to anyone. I bought all the appliance to mine new kitchen with great price. Mr. Juan one of the manager is pleasant. Ill definitely be coming back
This stores Sales Associates are awesome, especially Harris. Hes very courteous and patient. He makes sure that you are satisfied with your purchase...
Thanks to Kruno for quickly and efficiently placing the order for my dream stove and the speedy delivery date!
Worst customer service EVER. I was supposed to have a grill delivered 6/19 after confirming 2 times the day prior they call me the morning of and say it never made it on the truck to be delivered . Rescheduled for 6/22 confirmed 4 times the day prior and they call me the morning of and say it was never assembled and that they can deliver it 6/24. My family and i have spent a lot of money throughout the years here and never in my life have I experienced such poor communication. Don’t waste your money here, go elsewhere and maybe you will actually get your product delivered
Love this store!!! Bobby is the best always takes care of me and makes me feel like family! honestly won’t work with anyone else! If pc Richards has it I’ll always go there first
Bobby is a great salesman. My fiancé and I have gone back to get multiple appliances from him because of his excellent help and knowledge. Would recommend using Bobby to anyone who goes to the Wayne location.
Carlos is great and gave me Excellent customer service. He treat me like family. And Im very satisfy with the appliances I bought there. My mother and mother in-law are so happy thanks to Carloss recommendations.
Andrew Hacker and Wayne staff are top notch. They provide excellent customer service from start to finish. The level of professionalism is unmatched in the business. Thanks for all help!!!!
Purchased my new appliances today and Benny was a great help. Make sure you see Benny for any of your home needs!!
Harris at the WAYNE PC Richards store has been my salesman for my home and rental properties after a recommendation from a friend. He provides outstanding service and is extremely helpful and cooperative. I highly recommend him.
Exceptional service from start to finish. I bought my washer and dryer from here, the workers really know their products! I highly recommend PC Richards for all your appliance needs. Installation was a breeze as well.
5 stars is not enough stars to express the greatness of this particular PC Richard. Dawn the sales rep and Juan the GM made my buying experience exceed expectations. they really treat you like family, they are not only kind and courteous they literally have unbeatable pricing. I highly recommend this store. I will be coming back for all my buying needs and recommending them to all my friends and family. big thanks to the Wayne PC Richards team !!!!!!
Had an amazing experience. Would recommend this store first before anything. Top notch 👍
Hey guys I would highly recommend coming to this store! From the environment to how clean and professional they are this is by the far the best place for kitchen equipment to all home technology and furniture this is the best place to go ! I came into the store to seek help from a very eccentric and very sweet lady ms. Dawn and she helped and gave me some very helpful tips on decoration to even being a home owner ! She was very professional and I would highly recommend anyone coming to the store to check her out ! You won’t regret it!
P.C. Richards is the best. Their sales staff is helpful and not pushy. Kruno helped us get a great deal. I highly recommend for all your appliances.
Been going to the Wayne location for years and they have always done a great job for me. Buy the extended service warranty from the store. They do their own service work and are easier to deal with than any manufacturer I have had to work with.
Michael S. greeted me with such enthusiasm, such an nice guy! Check out was easy, fast and fun!!! Definitely be back amazing Customer service! Ask for Micheal S. definitely won’t be disappointed!
An amazing crew and professional team of people. I would definitely recommend that you do your shopping in the Wayne store.
I walked into this place expecting aggressive salesman, but I actually was able to walk into the store with comfort and the ability to look around, I went in to look for a mattress and a bed frame, Moe being very knowledgeable, guided me in the right direction and i felt comfortable with my purchase. After I received my mattress, Moe followed up and made sure everything was great, very happy with my purchase but even happier with my salesperson commitment to follow up and make sure my money was well spent.
I had such a fantastic and positive experience shopping at this location. I was in the market for a new T.V. and my sales man was Harris Brown. Wow! Harris really knew what I was looking for as he showed me the differnt models, his description of all the different models and the Information he knew about them we were able to come to the correct model that was perfect for my living room! I couldnt be more pleased with the service that Harris Brown has given me! I highly recommend this store and let Harris Brown please you in your buying experience! I will definitely be purchasing from this store again!! Thank you Harris for your exceptionnal service!
Worked with Andrew to purchase an air conditioner. He was very patient and knowledgeable. I will definitely be back to work with him for my future home projects.
5 stars is not enough stars to express the greatness of this particular PC Richard. Dawn the sales rep made my buying experience exceed expectations. they really treat you like family, they are not only kind and courteous they literally have unbeatable pricing. I highly recommend this store. I will be coming back for all my buying needs and recommending them to all my friends and family. She doing a great job and give her 100% even in in this covid situation she help me a lot. A big thanks to Dawn and the Wayne PC Richards team !!!!!!
Over the last year, a very frustrating year, I dealt with Juan at PC in Wayne / Totowa. He made what would normally be a difficult task AS EASY AS POSSIBLE! I purchased 5 items from Thermador. Juan was not only knowledge, but helpful in picking out models, sizes, and was very involved from start to finish. I felt as though he was designing the kitchen for his own house! He was relaxed when we weren’t, came up with an opinion when prompted, and really thought things through when we narrowed items down that we eventually purchased. Since working with Juan, I bought my washer and dryer, 3 TVs, and all my home AV from him. He’s the absolute best!!!
Very attentive and quick service. Kruno assisted me with choosing a washer and dryer - he was very knowledgeable and efficient. Thank you again!