I had a wonderful experience at Jack Demmer Ford in Wayne. The service, from Bill English, was exemplary. He went out of his way to ensure that I left with a beautiful new Explorer at a very competitive price. Thank-you!

Quick response time, Mike Phillips was great. Found me an explorer when no one else could! Put me in a new car and gave me top dollar for my trade in less than 24hrs. Highly recommend. Most of the deal was done online, spent less than an hour total in the dealership.

Best experience at a dealership in a long time. Thought I would have to settle with the low inventorybut Jason Wright came through and got me into the truck Ive been looking for. Fair trade-in and smooth process. Will definitely be going back for all my Fords in the future.

I had a great experience from my initial inquiry all the way to purchasing several F150 Trucks. Jack Demmer’s team is as polished and professional as it gets. Normally my experience at dealerships has its ups and downs, but not here. I can’t recommend them enough, from new, used and car service, they are there to help. If you’re in the market for a new vehicle, ask for Dylan, he will ensure your needs are met. Responsive, quick, understanding and intelligent.Very grateful for this dealership’s capabilities. I intend do business with them again.

Working with Mike Phillips and the whole team at Jack Demmer Ford is always an excellent experience! I have recommended them to all my friends and everyone else has had the same awesome things to say.

My experience was wonderful, I have purchased cars from here in the past, and my former experience was awesome as well. Mike Phillip was a great salesperson very knowledgeable and patient,

Service rep was extremely good however the length of time to secure parts and make repairs was excessive. Also dissatisfied with the unavailability of a loaner neccessitating securing a rental at customer expense. This presently is a chronic problem that i have experienced in 3 different repair incidents at two different ford dealerships. There should be a sound customer friendly reimbursement system for rentals especially in cases especially on waranteed repairs. The service rep however was great.

The sales person Dale helped me buy my first car and provide amazing service! He was very friendly and knowledgeable. It has been a few months now and I still love my car and am very happy I bought it from Dale!

Greg Tyler is the absolute best salesperson I’ve ever worked with. I tell him what I need and want and he makes it happen. I also love that being a woman, I never get the “are you sure I shouldn’t be talking to your husband?” lines that still tend to happen elsewhere. Greg was always very conscious of my time being valuable and checked on me many times throughout our experience to make sure I knew what was going on and how much time it would take. I ended up driving off the lot my new car within a few hours of meeting with him. He definitely has me as a customer for life!

It would be 5 stars. BUT I bought my car Monday afternoon. Drove it less than 40 miles. Then had to return it for service Tuesday. STILL waiting to hear what’s even wrong with it. I’m really grateful Nathan in finance encouraged me to purchase the extended warranty. Pretty disappointed.K Matthews

Great experience. Tom, the service writer, and Matt, the service manager, were so patient and helpful trying to replicate the issue I was experiencing. Ultimately, no repair was needed but I am so appreciative of the time they took with me. The previous dealer had a “we can’t replicate the problem come get your vehicle” attitude, but these guys had a “we can’t replicate the problem can you come test drive it with us so we can get it resolved “ attitude.

I walked in to the dealer being an 18 year old knowing very little, I already had the idea that car sales people would try and wheel and deal get me to buy this or that. I was very nervous trying to buy my first car especially right now with Covid and cars being so hot in the market. I ended up working with Peter in the used car sales and let me tell you how nervous I was, but that quickly faded. Not only did he teach me different things on how to buy and what I should and shouldn’t do he guided me through the whole thing clearly explaining everything and it never felt like he was hiding or trying to push anything on me. I had taken a loan from my bank with a pretty high interest rate I thought that it was normal since I was so young but he managed to lower it to around 5% which was way better then what I had and he easily handled business. He saved me a lot of stress and time and was probably one of the best guys I’ve met in my life. Overall Peter in used cars hands down coolest guy around. Definitely ask for Peter.

We ordered the bronco sport back in April. The vehicle came in just as we had expected. Michael Phillips handled the transaction very nicely. The process was easy and went just as planned! Highly recommended!

I had a great experience at Jack Demmer Ford. The people were pleasant and willing to help. My salesman, Derryll Mims, is very knowledgeable and always want to work to give you the car you want. Bill who works in finance made my experience pleasant and with no stress. Nothing but smiles there at Jack Demmer Ford. All that work there are quick at getting things done. 5 stars all around.

By far one of my favorite dealerships. No haggle from the used sales team/finance, in and out as quickly as possible, and even assisted when I had to do some additional paperwork (address change, etc). Thanks Mark Puls for making the process painless!

My experience was excellent. I had ran over a nail and I needed it fixed without an appointment because I needed to get to work the next day. No problem they checked to see was I in the system and then they fixed my tire. I was so very happy that they took care of me as soon as they could. All I can say is thanks a lot for great service.

Reserved a Bronco in July of 2020 and listed Jack Demmer as my preferred dealership. Spent the last 15 months waiting for my Bronco and it finally arrived. Prior to picking up the vehicle, my salesman Chris notified me there was water inside the vehicle, a moldy/musty smell and that he would not recommend I take delivery of the unit until this was rectified.Chris and the Jack Demmer team worked swiftly to take care of the situation. The vehicle had its carpeting and seats removed and replaced and the vehicle was ready to pick up only a few days later. They also worked with Ford to give me $$ for my troubles.Id HIGHLY recommend this dealership to anyone. In a less than ideal situation where the vehicle arrived from the plant with issues, they took care of the situation quickly and treated me like I was family.

Made an appointment to have The Works oil change done on my vehicle. When I arrived at my appointment time, my vehicle was pulled into a stall and the mechanic immediately went to work. My vehicle was completed within 45 minutes. Care was taken to keep the interior clean. Staff was helpful and professional.

Great experience! Demmer Ford contacted me earlier in the month to make sure Id have time to get the new car I wanted when my current lease expired.I worked with Bob Pugh and we found that they had one car on the lot that met my needs - right model, color my wife wanted. He then worked with me on price and I wound up coming back that evening to pick up the new car.I had no idea what to expect with the chip shortages but wound up with exactly what I wanted.Would definitely recommend Demmer Ford and Bob Pugh specifically to anyone looking for a Ford!

The dealership and my salesperson, Chris, we’re great. Going in, I knew what I wanted and they were great in delivering the kind of customer service you’d like to see.Even though the build took longer than I would have liked due to the chip shortage, Jack Demmer Ford did everything they could to expedite delivery, and in fact, the vehicle was delivered two weeks earlier than Ford Motors said it would be.Highly recommend.

Jack Demmer Ford Service Department provided us with truly 5 star service. We were traveling from out of state and had a major repair issue (cracked flywheel) that arose. We actually had the prior repair on our car from another dealership on the east coast and it took 3+ weeks to resolve. That and I felt I was getting the run around instead of straight answers. Jack Demmer had us in and out within 1 business day and allowed us to keep our travel plans home without the major interruption we were anticipating. What a difference that exceptional customer service can make in building brand loyalty. Matt and Tom deserve special thanks. Thank you!!!

Mike Phillips is awesome! Great customer service, low pressure approach, and overall great person. I’ve done deals with other Ford dealers in the local area and none of them compare to Jack Demmer.

I had a great experience, very professional, and knowledgeable. Go see Greg Tyler, he knows how to treat his customers. Wont haggle you. Thanks again

After a bout of bad luck with older cars, we needed to replace both. Chris was very easy going, easy to talk to, and met all our needs. He went above and beyond and gave our toddler a little model construction truck (he was hoping for an orange bulldozer!) and delivered my Explorer when I was stuck at home with the kids. Everyone was very nice and helpful and we look forward to working with them again.

Awesome sale staff. No pressure and they got me a good rate for my car loan. I love my new to me car.

Great experience buying a new Escape during post COVID with limited stock of new vehicles. I worked with Greg Tyler after my previous long-time dealership closed. Would recommend this dealer highly!

Wow, what a great dealership! Their team members were kind, especially Jason (my salesman). I flew in and was going to drive my new car home, so I was anxious to conclude the required business. I was able to get in and out very fast - with no last minute gotchas added on. I’d happily recommend them!

I came to this location with a problem on my Ford Focus. I wasn’t sure what the outcome would be but all of the staff made sure to keep in contact with me every step of the way. They wanted to make sure I’d leave there satisfied. Pat in service and Pete in sales were phenomenal! Easy to speak with, always pleasant and really helpful! I left a satisfied customer and will keep them in mind for any future auto needs.

Pat and the mechanics were great!!I have an issue with the collision department. I went in to see about my cracked side mirror and they gave me an estimate of $633.00. The mirror was still attached and still in the mirror casing. I order a $30.00 mirror off Amazon and took my car somewhere else. They not only popped off the mirror and replaced it, they did it for free!! They did it free, but the collision shop wanted to charge over $600. Make it make sense.

Excellent service from everyone! They went above and beyond to accommodate my crazy schedule! Thanks Alex

I ordered an Explorer through them during the great chip shortage. They were helpful with the ordering process. When it came in, they set the car aside and called me up. When I got back into town we went and bought it. There was no BS in finance. The car was perfect. I do love it when a seller treats us customers the way they would want to be treated.What some other dealers have famously done in this situation is: let a bunch of people test drive it and sell it for more than MSRP (given the shortage), leaving me to start over. They did no such thing. Our experience tells me that JD Ford is actually walking the walk, not just talking the talk.Dealers are going through a bad time right now, and I hope that the good ones like this make it through and the bad ones are abandoned by consumers. I would recommend this dealer to anyone!

Was treated politely and did exactly what we wanted done. Didnt try to up sell. Very important. And also was cheaper than original estimate upon further review.

Jason Wright and Jack Demmer Ford are Awesome! I highly recommend Jason!!

Jason Wright made everything easy and stream line. I would highly recommend him. Thanks for all your help

I took my F150 to them with a simple pats or what most people would know it was a security system reset. I had already had it scanned by a friend plus a paid lock Smith so I already knew the issue. I explained it to theyre service people before I even took it to them. They told me over the phone all they would have to do is connect it to theyre computer and reset it.I asked how much and how long they said one full day and 125$.i pay to have it towed to them. It end up being 4 full days 500$ later and no true explanation of why. With them also telling me oh by the way you have a hole in the driver side rocker panel. Why are you even looking under the truck ?

Great service short of under staffing, was kinda difficult to reach the quicklane on the phone. However very helpful and kind once I did get through.

Couldnt have been happier with my experience Tina, Nate and Pete all helped me out when I was in a pinch 5 hours away from home and with a broken down car. I was in and out of the dealership in just over an hour and they gave me a great deal on my trade in and my new vehicle. I highly recommend them.

Quick lane The Works (oil change plus extras) was easy to schedule. Once I arrived at my scheduled time I was greeted immediately. Very friendly staff. Clean waiting room. Car taken care of quickly! Will return.

The salesman Bernard is one heck of a salesman, goes out of his way to make sure the customer is satisfied and keeps them happy and searching for the right deal. Great environment they have and they’ll give you top dollar on trade in. Been to a few dealers for vehicles, and I think this dealer is gonna keep me coming back for quite a while! Great work guys!

Great experience here. Quick to help me in my search for a new vehicle. I’ve got to recommend this place if you are in the market for new or used vehicles. Impressive facility with quality staff. From the receptionist, service department, to my sales member Dylan, they are rock stars. 👍

Overall best experience at a car dealership. From start to finish myself and my vehicle were taken care of and showed respect. I would highly recommend this dealership even if you have a couple hours drive to get to them like I did. Worth the trip and worthy of the business. My guy is Pat, but Im sure anyone on the team can handle your needs.

I recently had to have the airbags replaced in my 2007 Mustang GT. I took it to my neighborhood Ford dealer, Jack Demmer. Stopped in to see availability of parts for the recall. Parts were available & they took my car in right away. Was able to pick up my vehicle a couple days later. Prompt courteous service.

Staff is super friendly and helpful. Chris McPeek helped me to find the truck I was looking for and worked with me to find all the incentives I was eligible for to help keep everything in budget.

I recently bought a 2021 Ford Bronco Sport from Jack Demmer Ford. As a new college grad it was my first time buying a brand new vehicle, and the process was seamless. Jason helped me get everything lined up so that I didn’t have to spend too much time at the dealership. We were honestly able to do majority of the paperwork through text message. Overall great experience. I will continue to buy my cars from here going forward!

My most recent visit was smooth. Service was outstanding. I was able to have additional service once the recall part was replaced at Jack Demmer. My vehicle was taken to quick lane for an oil change, tire rotation and brake sensor replaced. Very satisfied customer.

Jason is a great sell man. He was so unstanding with what I needed. Work with me on everything. He was so wonderful having almost everything set for me to sign and go. He got me a wonderful deal. I can say hes the best one in all this years of leasing. Thank u Jason!!!

If you want to experience the “best of the best” in car dealerships and the “best of staff” go to Demmer in Wayne MI and ask for Keith English. He is a terrific person and made the entire ordering and delivery of my Mach E pleasant. He kept me up-to-date on the order and worked magic to get the car to me the minute it arrived.

Great shopping experience, no high pressure sales, just good sales personell. Had all the paper work done in a timely fashion and drive of the lot with an actual plate, no temporary tag.

I absolutely love my Ford Bronco. My salesman was awesome(Greg Tyler). Finance Dept and everyone else was very friendly. Thank you making my car buying expensive a great one! Go to Jack Demmer Ford. I guarantee you won’t be disappointed!🙌🏾👏🏾👍🏾

Mike Phillips was a great sales rep…I really appreciate the him working with us. Bill Green was great as our finance manager. We will return! Thank you guys for your help!!

Great experience at Demmer Ford in purchasing the Fusion I originally leased through them. Keith English did a fantastic job with both the lease and purchase experiences. They will receive my business for my next vehicle.

My Salesman Dale was wonderful and quickly got our financing approved! Love Jack Demmer!

The process to drop my car off for an oil change was easy and quick. The customer service I received was friendly and knowledgeable. My car was finished within a reasonable time. Thank you for the excellent service.

The team that helped me did an amazing job. They were personable and very knowledgeable. I highly recommend them.

I was very cautious about purchasing a new to me car as I usually dont go to dealerships because of all the high pressure tactics Ive heard people use However I am so glad I went to Jack Demmer Ford.I read numerous reviews before I went and Peter the salesman stood out to me. I called spoke with him over the phone he answered my questions so i drove the 30 minutes from my house to check out the inventory.Peter was very personable nice honest cordial very informative no pressure at all he answered all my questions and walked me thru the entire process. He really went to work for me and for that I am truly grateful.I havent bought a car from a dealer in over 20 years but Im so glad Peter was there and Yes I bought a new to me vehicle. The price was right th he car was right and the overall experience was fantastic.Thank you to nate as wellSo if you are looking to buy or even just browse with no pressure and truly feel at ease please stop by jack demmer ford

Lori Cummer in the Body Shop was outstanding throughout the process of my car getting fixed. It’s stressful enough having to deal with the fact your vehicle has to be repaired but her and the Demmer team fromJamie to the cashier made the experience easy and stress free.Thank you very much!!

Ordered F150 came in a timely manner. Sales person Dylan made it easy.

Once again, Jack Demmer Ford and Chris McPeek have been incredibly courteous and helpful. I was able to lease a new Ranger at an affordable price, and they were able to track down the exact features I was looking for. I will continue to utilize their services for all of my future needs.

Dave (?, not certain if this is his correct name, sorry) got me right in after being a few minutes late for my appointment due to severe weather and thunderstorms.This same evening three young ladies came in who reported having run out of gas due to the power outages at the local gas stations. Dave offered up both his personal vehicle and one of the guys working, to drive the girls to the gas station. THIS is above and beyond customer service. Thank you Dave for your kindness and generosity!Demmer Ford - Quick Change; Alex, Monica, Dave and the crew have always taken care of me.

The dealership sales and service department are terrible! The only time I will ever visit this place is to see the guys over at Quick Lane!! They are the best and keep me coming back.

Very helpful body shop staff. Comfortable waiting area. Guest Wi-Fi password: fordproud.

My experience was great. My appointment was on time and everything was performed to my expectation.

Been my Ford dealer for over a decade. Friendly staff always greet you at the door, unlike some other dealerships.

Rod went above and beyond to help me get a new car and I could not be happier with my purchase. This is my first lease and I am thrilled. I have never had a new car before and the comfort I feel having something secure that won’t break down was well worth the effort. That being said, rod made this experience as effortless as he could and I couldn’t be more grateful. I will absolutely come back for more when my lease is up

Easiest car purchase ever. Matt Wisniewski you were one of the nicest people I have met. Such a pleasure working with you. Thank you for the extra care in making the delivery so I didn’t have to drive back there. Will definitely tell my friends and family

2 stars only because they closed the shop on Saturday even those they gave me an appointment for oil change and I was right on time. They quickly blamed power outage instead of apologizing. The lights inside were on when I got there so just an excuse. My second appointment went smooth though.

I had the opportunity to get out of my lease early and into a newer Ford Escape. My salesperson was Christopher McPeek and he answered all my questions and handled every part of the process professionally and quickly. I was driving (and loving) my new car in no time! I have been dealing with Jack Demmer Ford since 1985, both Sales and Service, and have always been treated with dignity and respect. I recommend them highly 🏆

GREAT EXPERIENCE! Hats off to Bernard for helping me with my recent purchase of a Mustang Convertible. I live in Akron Ohio and purchased the car without visiting the dealership. Bernard communicated with me from beginning to end. He even helped setup a shipper and the car was delivered same day! If you need a car, give these honest folks an opportunity. I’m sure they will satisfy you too. Happy Wife Happy Life

Great job at this dealership. Fast and friendly

They did a great job figuring out the problem with my car and the people I spoke with were very friendly and answered all questions that I needed answered. Tom from there service department Thank You for the great customer service you provided me.

Sue Sharkes is a great salesperson. She’s organized, detail oriented, proficient in all the Ford processes and options available to customers. The Demmer dealership was clean, safe and comfortable. Everyone was friendly and helpful.

Always pleased with the service at Jack Demmer! Everyone there is so friendly!

Several days after recall, lube oil and inspection battery went dead. Should have picked up on this during service inspection? Replaced battery elsewhere. Not happy.John Phillips2016 EdgePurchased and maintained by Jack Demmer

Very nice facility. Clean and very organized. Chris, my sales person was extremely knowledgeable about the vehicles. He was able to get me into the car that I wanted. Great car sales experience. Bob, the Car sales manager worked with us to get me into the car I wanted. Great staff at Demmer Ford. Thank you also to Lisa Loos.

Friendly, great service! Sue our salesperson was awesome!

Jack Demmer Ford is Awesome! I found a great deal on their website. I went out there and picked up my car the next day! The staff was very helpful and friendly! This is my first car purchase and it was very quick and painless. Im very confident that I got a good buy.

Just picked up my car due to insurance claim. Cant find anything wrong. Looks great. Laure, Jaime, Rob are FANTASTIC. SUPER DEALERSHIP

The service manager called and said my part had arrived. I showed up 45 mins later and the part was installed within 15 minutes. Very easy. Very fast. Very professional

I recently went in to get a new car to replace my other car that was totaled and like always I have the best service from Mr. Bill English he is so thorough and making sure everything is done correctly and in place. I’ve been dealing with Bill the past few years and have gotten 2 cars from him and now this is my third he is the best I won’t deal with anyone else.

Tim at Quick lane was a big help in getting me an appt for an oil change. They were helpful, friendly and had the appointment done in a timely manner. Highly recommended using their services. I will definitely be back.

My experience was very professional and explained to me very well. I absolutely love my vehicle. It was well maintained and it runs beautifully. The salesman I had was very helpful and came in on his time off to personally put my plate on my truck I greatly appreciated it. I would suggest anyone to purchase a vehicle from here.

My experience with my salesman Peter was outstanding. I knew what I wanted and he made it happen for me. Every one was very warm and welcoming. I will buy my next car from Jack Demmer Ford, I live three hours away and it was worth the trip.

I had a great experience here! Rob VanAssche was so honest and helpful with getting me into the exact vehicle I wanted. I will definitely continue coming to this location and would highly recommend!

I needed a new truck pretty quick and on recommendation my first stop was Demmer. I stopped in to look at a few trucks on a Monday night and took one for a drive. In less than 48 hours, I picked up my new truck. My salesman Pete listened to what I needed and found me the perfect truck for my needs. Nate got me a better rate than my bank could even get me and kept my payment where I needed it. The sales manager Eric made sure everything went smoothly as there had been a minor issue on my part but nothing stopped this team from making the deal happen. My rate was low enough that I could even afford to get a great warranty as a part of the deal and still be in budget. Over all I am extremely happy with my new truck and even more happy with the deal they got me.. Thanks for everything Peter, Nate, and Eric... You guys ROCK!

My salesman, Derrel Mimms, was very pleasant to work with. My wife and I were not pressured into buying a vehicle through this shopping experience. It turned out that we were interested in leasing a vehicle that was not in stock but was already ordered. Derrel tagged the vehicle for us and kept us informed on when the vehicle was being built, shipped, and when it arrived at the dealership. Throughout this time Derrel didnt overburden us with phone calls but still managed to communicate with us just the right amount. Derek had all the paperwork in order such that we were in and out of the dealership in no time when we picked up the vehicle. I would not hesitate to purchase or lease a vehicle from Derrel Mimms and Jack Demmer Ford in the future.

Quicklane got my car in and fixed my tires. It was quick and easy. Customer Service was great 😊.

I took my truck in to have a recall taken care of and to also get a set of 4 new tires. Truck was completed when they said it would be and all seems to be well with it. I would recommend Jack Demmer Ford to anyone also have been very professional.

My salesman was really good, the delivery of my truck was not what was expected. I purchased a used truck, spent a decent amount of money and when I picked it up, it looked great, all shined up, spotless on the inside. I got in it started it up and it only had a half tank of gas in it. I would have figured that, for the price of that truck, it would have came with a full tank but I guess the bottom line is more important. Again the people we dealt with were great, I assume the, not full tank, was a decision from above them!

As my lease was up in a few weeks time, I was anxious to get my new vehicle! We’ve always dealt with Demmer Lincoln and Ford, and per usual it was a fantastic experience! We normally deal with Corey Wertz at Demmer Lincoln, but as this was a Bronco Sport I was interested in, Corey met me out at the Ford Dealership and I was able to deal with both Corey and Rob, as Corey has been our salesman for a good amount of years now. This was the first time I dealt with Rob Vanassche at the Ford dealership, and I can tell you, what a great experience! From when I first arrived to when everything was complete, I was made to feel welcome and the process was seamless!! My husband wasn’t able to be there, so I was a bit nervous going about this myself this time, but Corey and Rob made things so easy!!! Demmer is the best!! Highly recommend these guys! Wouldn’t go anywhere else!!!

The work they did on my vehicle was great. The suspension feels so much better and is quiet like it should be. The service writer Tammy was super nice, and kept me up to date as much as she could on when I would get my vehicle back.Thank you Tammy and Matt

Always a great experience at Demmer Ford! I got a 2021 F150 and I absolutely love it so far. Big thanks to Harley Fisher the salesman for being right on top of everything from the time I walked in and test drove until I drove it off the lot. I highly recommend working with Harley and Eric Preece both are extremely nice and care about customer satisfaction. Thank you again!

Very happy with the person who greeted me at service and took me to waiting room and came to tell me when the oil change was done. Not happy with overall performance at Jack Demmer. I wasn’t even sure that the oil had been changed. Had to check to see if oil was clean. I use the FordPass app to keep up on oil life and that has only gone down since the oil change. I messaged and asked if there was a way I could update the app to show correct oil life. No answer. Finally sent another message and my sales person called and said it takes a couple days to show correct oil life. Not sure if that is true. If not, I’ll old school it and just check the little plastic sticker 😊. I will not go back to them for an oil change.

Arrived only to be told I had no appointment. I made it 2 weeks prior.Fortunately the guy that gave me the appointment was there and told the other guy to just write it up.Even with that hiccup. It wasn’t that long of a wait.My only real complaint was the days/weeks waiting to get in. I was told they only had 2 techs changing oil.

Sue was amazing to work with and very patient with our needs. Thank you for taking care of us again! We love our new truck!!

Good service. Very helpful. I would recommend Jack Demmer to anyone looking for a new vehicle.

I must say.. I had the most pleasant experience with Matt! He was so kind, helpful and exceptional! I haven’t leased a car in some time and he and the team of Jack Demmer Ford made this process smooth, quick, and timeless. I will definitely be coming back in the coming years! Thank you again!

Awesome service. Thank you for taking care of my vehicle service needs.

Fast and friendly service here at Jack Demmer Ford. David, I think is the service manager, is extremely knowledgeable answered questions of mine thoroughly all while handling the workers and getting the proper parts. David is a real asset to the company.

Mark was friendly and informative! Great Sales staff and easy to work with.

Very helpful, I came in for an oil change and got hp with setting up my music in the car. I really appreciate that.