Overall installation was excellent. It took time for the installation to be scheduled due to the high demand, but when they had availability, it was done quick and easy!There was a communication issue but that was resolved (as for the reason of editing this review). They have a good office staff that helped with any issues or questions.
The customer service always goes above and beyond. They really go out of their way to make the customer happy. Great company.
UPDATE: Jan Fence says the salesman who ditched me had left the company and they werent getting my requests for help. Now that they have, they returned and upgraded the gate frames and repaired the damage -- new photo attached. Totally professional work, I thank you and commend your team!Original post: I got about 70ft of a 6 ft high wood fence and paid extra for metal gate frames with heavy duty hinges on a 10ft double-door gate so they wouldnt sag over time. They installed a metal frame on the gates that didnt connect to the standard duty hinges they used, so all the frames did was add weight and made the gates sag within months. In one year I couldnt close the gate anymore. Jan Fence hasnt responded to my requests to replace the frames with proper ones that transfer the load to the hinges. Even Home Depot and Lowes know thats the only way to do it, but Jan Fence was happy to take my money and run.
We have been a customer of Jan Fence since 1993 when we had our swimming pool installed. Over the years our neighbors trees have fallen and destroyed one side of our fence and it was time to have it repaired. We called Jan Fence because we were so happy with their work that they did back then and we are just as happy that we chose them again! Thank you for having the hardest working and meticulous employees working for you.
These are all real reviews. Not like the other companies that alter and fake reviewsJan fence has been around for years. I only trust them
They have installed a high quality fence with a moderate prices 17 years ago for my property, I called last week for a hinge replacement, Ryan was very helpful and responsive, will pick it up today. I recommend them highly.
Came to our house without a mask on during the Delta outbreak. We are immunocompromised and expect anyone coming to our property to be masked. When we asked the person to put one on and he didn’t even have one. So unsafe and unprofessional. Will be using another company.
Jan Fence did an excellent job on our fencing. They were professional, worked hard, completed the job to its entirety, and consulted us when needed. I am really happy with their work and would absolutely hire them again If needed.
We used Jan Fence to install a new fence as well as replace part of an old one that broke from a tree that fell on it. We could not be happier with the product and service. We worked with Oswaldo who was excellent and very helpful. We highly recommend Oswaldo and the Jan Fence team!
I have had the worst customer service experience with Jan Fence. Consumer beware. We have contracted Jan Fence twice for two tiny jobs. On both occasions, the install time frame lapsed and BOTH times, Ive call to find out their status. BOTH times, theyve said they experienced unforeseen circumstances on the job prior to ours and that they would need to reschedule. A simple phone call, some common decency or just good business practices would have alleviated this. Mistakes happen, ok, I get it and totally understand. But to do this to your clients twice? Inexcusable. Dont waste your money.
Great customer service from Jan Fence. From the sales person, Al, who was great and provided us all the information abou the projects, permits and everything, to the team that came to install the fence and did a phenomenal job. We quoted multiple companies for the same fence and Jan Fence had the best price and the best service, were very happy with our fence!
We Had a great experience with Jan Fence. Our salesman was Ryan. He was professional and measured everything very finely because we had to get a variance to install our fence and the installation had to be within the legal parameters. He went over all the measurements several times with his people and in the end it was perfect (few inches conservative). His installers were fast and professional too: four of them did the job in about 5-7 hours (forget exactly). My fences (one chain link and one PVC) are brand new so I cant comment on how long they last, I can only comment on our experience with them so far. Their price was fair and right in the range of estimates we got from other companies.
I had a 4-foot cedar picket fence replaced on about 1/2 acre of my yard. The quote was very reasonable and workmanship great. Installation was quicker than expected and my sales rep was always very quick to respond to any questions. Highly recommend.
Although the ultimate result was what I wanted, it took them a number of times to install the fence correctly> The fence was supposed to be only an inch off of the ground, the extensions on the existing fence were supposed to be down to the ground, and the door had such a large space underneath it that they actually pulled MY landscape rocks and SHOVED them under the door to create the lack of space under it. The extensions were not only too high, but they were installed incorrectly - overlapping the posts instead of between the posts. In addition, there was so much space under the fence I could put my whole foot under it and slide up to my shin. When I called them and e-mailed pictures, my sales person called me up and basically said I have nothing to say - I dont know why this happened. He went on to state the installer worked for them for years, and he didnt understand why. He was genuinely shocked and said theyd fix it Sunday (it was Friday). So I said okay but not to charge my credit card the final payment until I was happy and he agreed. So early on Sunday my wife and I went outside to look to make sure we caught every issue and to our surprise and dismay, someone from Jan Fence had illegally snuck onto our property earlier and did some half baked repair (shoving dirt into the spaces instead of fixing the post, and trying to install the extensions correctly). Well I was livid to say the least. I called up again and to my salespersons surprise, he had nothing to say. He promised the installer would come back around noon to fix all issues and stay until its done. Then around 2:30 he showed up with his young daughter. I asked him why it was done wrong, and if it were his house, is that how hed do it - I got a blank stare and a nod of understanding. I went over all that I wanted fixed and it took him and his daughter hours in the rain, but it eventually was done. No sooner that the guy left did I get a call from my sales person Is it good now? Yes, its okay. Can we charge your card now? Thats all the concern really felt like. Get it done so we can charge this guy. No further apology, no offer of a discount or anything. That was the last time I heard from them. So I recommend you are home during install (I was away on business and my wife was there, but she didnt know anything about the fence and what was supposed to get done). The quality seems top notch, and Im happy with the results. But I should have done more homework and checked other companies out too. I dont think Ill use them again, but you can give them a shot if you want...just make sure you are present and watching during the process...
My husband and I were referred to Jan Fence by a family member and many of our friends and relatives have used them as well for the purchase and installation of their fences. This was hands down not only the BEST purchase we have ever made it was the BEST INSTALLATION we have ever seen been done by a company in a very long time. Our installers were Gus and I believe it was his son. They have Motoblur he best work ethic I have ever seen in a very very long time but they are professional and they treat your home as if it was their own. Very respectful and responsible and completed the job in one day and it was PERFECT! Not one issue or flaw. They cleaned up everything and they made sure we understood everything from start to finish. If you are looking for a fence and to have it installed (we chose a beautiful vinyl fence), I highly recommend you use Jan Fence if you want it done right, beautifully and by professionals with the work ethic very rare these days!Thank you Jan Fence!You have a customer for life and a reference forever!Gina and Vinnie Fiscella
I just had a chain link fence installed in my backyard by Jan Fence and It was an excellent job done by really professional people. Luke and his team did an outstanding job and it took only one day for installation. Would recommend anyone looking for a fence to use these guys.
Currently, I am awaiting a phone call or email with a definitive installation date and have not received one for what will be four weeks on Monday. They promptly scheduled my non-contact estimate and promptly processed my deposit, but have delayed and failed to confirm an installation date for four weeks. As an essential worker in the healthcare industry, I recognize the impact of the pandemic, however we are no longer at its peak and they have failed to explain the reason for the delay, for example, possible shipping delays on supplies, increased scheduling, and or staffing shortages. Im thoroughly frustrated with the experience, and the sparsity of their communication and updates. Im hoping to receive some customer service recovery in an effort to quell my frustration and an exceptional installation that will be worth this experience. I would like to be able to update my review shortly.
I used this company in 2010 thought it was great and again 8/2018. Had a lot of fence installed this time. Was nervous because it’s a big investment.Best workmanship ever! Worth every penny. Sales Rep Anthony was spot on with recommendations.The work crew Wes and his men worked in the blazing heat and went above and beyond right to the clean up. They were amazing and I am so pleased. Neighbors have been complimenting the quality and how good it looks and couldn’t believe how these guys worked in the heat and did an amazing job.Office staff equally as nice ! If anyone has a problem with this company, I would just consider the source.Thanks to all for a great job well done! Truly an investment well spent!!
Just had a pvc fence installed today. Crew was on time very neat and professional. I had a pvc gate installed last year by them and was so happy I didn’t think twice to have them do the whole yard. I would recommend Jan Fence if you want a professional job. Thanks again
The food was delicious and the service was fantastic Ill highly recommend this place to my friends
Jan Fence was easy to work with from the start. They installed a beautiful wood rail and welded wire fence with three gates in our yard in only two days. It looks spectacular and perfectly done. Thank you!
This company is hands down the best. They use technology to their advantage. Your proposal is emailed to you quickly, with all the specifics laid out for you. Very easy to understand what youre having done. My salesman was informative and engaged with what my needs were. The warranty made my decision even easier.
We had a great experience working with Jan Fence.We just had a pool installed so we needed to have it fenced in. On the day of my appointment, there was a fallen tree on our property. Brians team re-routed the fence temporarily, so that we could finish fencing in our pool. After the tree was removed, Brians team came back another day to install the permanent fence. They worked half of the day, free of charge!The whole experience was very pleasant because Brian was very flexible and easy to work with. His team did a great job with the installation. They were very mindful and careful and also cleaned up everything afterwards. I would highly recommend this company to anyone!
Jan Fence did a masterful job installing a beautiful fence around our property. Our dogs can now run free without any worry about them wandering onto the road. The team that installed the fence arrived on time and finished the same day. They were neat and respectful to our property. Their price was also very fair and competitive. I highly recommend Jan Fence.
The crew assigned to this job was very polite and professional. Even though the job took longer than expected, the crew stayed well beyond normal work hours in order to finish the work without sacrificing quality. Moreover, the cost for the job was more than fair. When we need future fence work, Jan Fence gets the job. No need to shop around.
We had repairs on an existing chain link fence and installation of new fencing, one being aluminum and the other being the PVC, added to our property. We were very pleased with the final product of all three jobs. Rob, the owner, is very personable and ensures that youre happy with the end result. His staff is also very pleasant. They worked hard and got the job done fast. I would definitely recommend this company.
They called me from my Angies List project and scheduled an estimate. I called the morning of the appointment to confirm and I was told someone was coming at 11 AM. I called again at 11:40 AM when no one had shown up. Someone then called me back at 11:50 AM and they informed me the appointment had been cancelled and they no longer service the area where I live. I did not receive any communication and I even called the same day to confirm. Suffice it to say my time was significantly wasted due to the company being unprofessional.
Nice place people are very helpful
Ryan and his staff were awesome throughout the entire process. Very knowledgeable. Never felt pressured to purchase from him. Even helped me with the permit when there was a issue with the town. Installation crew was great. Had job done in one day, was on time and was flawless.
Jan Fence was wonderful start to finish. I know I was not an easy customer dealing with issues from my town as to what I was allowed to do - changing and delaying my order numerous times. Luke was so helpful, patient, accommodating and NEVER once made me feel like I was an annoyance (which is such a rarity now a days). He always put my worries at ease. I knew I was being taken great care of - top notch customer service! The installers were amazing as well! The fence came out beautiful and they were able to do exactly what I wanted. They were very knowledgeable and respectful. Not one complaint here!! So happy!
Jan Fence is a quality company. They delivered everything and more.From there estimator to the installation team they knocked it out of the Park.The installers were very polite, courteous and understood all our concerns. They did and amazing installation and treated our project like there own home.I will continue to use them and also recommend them to my co workers,friends and family. Thank you again for a job well done!!
EXCELLENT! In and out in 1 day! Installed fence exactly to my specs and it looks beautiful. Our sales rep was Anthony and he was more than accommodating-answering phone calls after hours and on the weekends with questions/concerns we had. Competitive price-Highly recommended! Thank you Jan Fence!
Great fence! Fast and friendly instillation. Ryan helped us choose the best fence for us and was very responsive in any followups helping us get the town permit and contract in order. Very happy with the overall experience and significantly cheaper than another fence company in the area we got a quote from.
We moved into our house 3 years ago which already had a fence, but we found that we needed one of the vinyl panels to be replaced with a gate. The sign on the fence said Jan Fence and because the fence was nicely installed before it was ours, we went with them. They took out the panel and installed a lovely gate. They did awesome work!! The gate looks great and they cleaned up the installation mess. If I ever need a new fence in this house or the next, Ill have this place install it.
I was extremely satisfied with the job that Jan fence did. Our rep (Ryan) walked us through various issues, including fence options, permitting, install, etc and was very communicative the whole time.Their prices were competitive and they were willing to negotiate based on other bids i received. Overall, absolutely no complaints!
Jan Fence company is the most professional business that I have the opportunity to deal with over the past ten years. Their Sales Representative Doug was extremely polite and very patient in working with me, in choosing the best fence for my property. Their quality of work is excellent and they deliver as promised. The best in this business.
After researching several fence companies in Northern NJ, I decided on going with Jan Fence. There rep who came out was prompt, professional and extremely thorough in his measurements and analysis of what the job required. I was considering several PVC style options for my back yard and he quoted it several different ways for me. I went to their show room and looked at the fence I was considering which is PVC w/black aluminum bars on the top. This is a style no other local companies offer and it looks much better than the PVC lattice or other PVC decorative options.The job was done last Monday. They came out in 100 degree heat and thunderstorms and still finished the job in 5 hours. The foreman was knowledgeable and made some valid suggestions during the install, such as running the fence on a slight angle instead of stair stepping which would leave large gaps under parts of the fence. This took more time and skill but looks much better than it would have. They had removed my entire old fence and when done they left the area spotless.Jan Fence was reasonably priced, although not the lowest quote I received. But for the extra couple of hundred dollars, I am glad I went with a reputable, quality company that I believe had a superior product. My neighbor who had his fence done a few years back came to look at it and noticed immediately the strength and quality of the fence over what he had installed. I would highly recommend this company.
Jan Fence had done all the fence around my property and had done everything they said they would. From meeting with estimator Jeff to the installers, they want to make sure youre happy and I was. I have been recommending them every since to all of my customers and get nothing but great feedback. We will also be using them on our new shop this year. Jan Fence is very reasonable and reliable-use them and you will not be disappointed!
Easy to talk to on the phone about our fence issues. Technician came out to our house and did a full assessment of the problems, and we received a detailed estimate within a day. Price was lower than we had expected. Repairs were completed according to schedule, and everything is now working perfectly. A real pleasure to deal with a contractor that shows up when promised and actually performs according to expectations. We will be using them for a much larger job in the near future.
So happy with Jan Fence and their installation of our new fence!! Bob Slivka and his team were patient, honest and helpful throughout the entire process. It looks great and we have been getting lots of compliments on it already. I highly recommend using Jan Fence to anyone needing a fence!
I had an appointment for an estimate scheduled with Jan Fencing, I left work early to be at home when they arrived, no one ever showed up. I called them and left a voicemail asking what had happened, 3 days later, no response, apology or anything. I totally understand when someone can’t make it somewhere, but it is courtesy to call the person and let them know.
Jan Fence provided a proposal that was more expensive then their competitor (not by much). But, the the guy who showed up to give me the estimate, Anthony, didnt bat an eye when he saw the rough terrain or the overgrown bushes. Their competitor wanted me to remove everything.Jan showed up Saturday morning and put in a 12 hour day. Sunday was a 10 hour day. The field supervisor, Wesley, was great! He figured out ways of giving me everything I wanted. He talked with two neighbors who were less than happy with the fence (they had exchanged some rather cross words with me for ruining their view of my nicely wooded back yard). He managed to calm them down without me being there. I was very pleased and highly recommend them!
From start to finish it was seamless. The price was fair, the installers were excellent and the job was done in 3 hours. I had looked at other companies and was quoted very high prices. I will recommend Jan fence to family and friends. M Coffey
Jan Fence installed a fence for us around my daughters yard to keep her dogs in. They were so professional to work with, starting with Ryan who came out to measure, and returned when we had some survey problems. We had a timing issue, and they were accommodating in every way possible. The installers were top notch and were careful with the details. As realtors, we plan on referring Jan Fence to our clients. We are so happy, we have a video of the dogs finally having a yard of their own!
By far the best fencing company I have worked with. They worked closely with me on scheduling and took their time making sure the job got done right!
Fair prices, quick install, no mess to be cleaned up. Good job 👍
Had Anthony Squeglia (sales rep) come out and give me an estimate, very professional and always on time. My installer Ermando and his crew did a wonderful job! The office people were always on point. Thanks Jan Fence!
I had about 60 feet of white PVC fence installed in our backyard. I would have rated Jan Fence higher except that the installer asked me to use MY saw to remove some roots that were in the way of the fenceposts. I found that highly unusual and this meant that I had to call the person who did our estimate to oversee what was going on. My sense is that the crews are not employees of Jan Fence and they were simply looking to NOT use their tools if they could. That was shady. Otherwise, the fence was nicely installed. They could have cleaned up some roots and debris better as well. Not exactly sure Id recommend them and they are on the pricey side, although that may be worth it ultimately if the fence lasts longer.
Nice family owned dinner, food and service is excellent.
We recently purchased a fence from Jans and we could not be happier! It was installed in one day and we are in love with it! We highly recommend using them!!
Good morning AL & RANDII just wanted to let you know that our fence was installed yesterday.First off, thank you for getting me scheduled and completed before our 4th of July picnic this weekend, truly appreciated.Secondly, thank you for sending us a wonderful hardworking crew. Armando and his guys worked so hard, and were at my house until 9pm last night. Despite the many struggles they had with getting the old posts out of the ground, much to our surprise, they were able to finish the job. They cleaned up terrifically. They were wonderful, cannot say that enough.Speaking of wonderful, the fence looks awesome. We will look it over during the next few days to make sure all is good, but so far so good.Once again, thank you and its been a pleasure! (which now-a-days isn’t the norm)I will definitely be recommending JAN fencing to everyone. LOVE you guys!!!Have a great day and wonderful holiday weekend.Grace & Tom KoningVernon Twp NJ
We have Active Yards fencing from mid-house that surrounds our back yard which has an in ground pool. Recently, I noticed that one post had started to lean and saw that the concrete was exposed. I called for service, and a gent named Walter came to determine the issue and provide an estimate. Subsequently, two repairmen came and corrected all the issues (other small items like gate latch adjustment, etc.) noted by Walter. I am completely satisfied with how efficient they were, how they cleaned up after the work was completed and lastly by how courteous they were. If any other issues surface I will certainly call Jan Fence for repairs. They are top notch in my book.
I had damage to my chain link fence from the last snow storm we had. A pine tree fell on it. I got 3 estimates. Two of the companies told me the whole section had to be replace and wanted to charge me $650.. When Jan fence came they told me all the parts did not have to be replaced. They did a beautiful job! You would never know it had been damaged. It cost me under $400 .I would definitely recommend them! Great customer service and Honest!
We met with four fence companies including Jan. We found that Jan was the most direct, came out to the property several times, answered all questions quickly. No hidden fees. Our property is very uneven with large rocks. The fence was installed beautifully and evenly. The installers worked from 8:30 in the morning until 7:00 at night in the freezing rain. They took tremendous pride in their work. We are so pleased with the fence installation and would highly recommend Jan.
Jan Fence handled my small fence project with great professionalism and efficiency. Was very pleased by the quality of both the sale and the installation.
This is Vincent with VLI Services a local Fence contractor in the area. I have formed a great relationship with Ryan at Jan Fence and Fence 2 Go. He is very professional and always helps me out 100 percent of the time to the best of his ability. Thanks a bunch from the crew at VLI Services!!
Two thumbs up...responsive to my request for a quote, job finished promptly and to spec...highly recommend this company
Jan Fence did a great job. They were timely, professional, efficient, and neat. A job well done.
Jan Fence did a great job on my fence. The foreman was very easy to discuss things with and his 2 workers were on time and put the fence in correctly.
Very professional service, would recommend to all friends and family.
Just had newly installed fencs and had a GREAT experience. Installers we perfessional and extremely knowledgeable. Would recommend to family and friends.
I have a few issues with my installation and emailed Randi with a detailed explanation of my concerns. Three weeks have gone by and no response. Total fail.
I have an old fence and the Jan Team really went out of their way to help me obtain a self closing hinge to repair my pool gate which saved me a great deal of time and effort. Thanks again for following up and helping a customer from several years back...
I was initially excited about the knowledge of Anthony in sales but went downhill from there. Install was poor. They made a mess of my property and driveway. They finally came back, but still not right. My issues were not handled professionally. Very frustrating and disappointing.
My fence was installed by another company and was poorly installed and fell down …. i called jan fence and they came as promised …..jan fence did a good job repairing my fencei am very happy with the work they did and kept everything neat andcleaned up all the mess . …. they even came back and put a plate where a crack was and looks better then it was ….the crew was also good….. thanks again ….. would definately recommend
Always Professional, Always Trusted, Highly Recomended
I had Jan fence installed two years ago and its still going strong my salesman was Bob. He was wonderful.
They arrived late without having the courtesy to call. We needed to repair a section of a fence that was damaged in the storm he verbally stated what we needed to do to repair, new lattice and post ...then sent us a written quote saying we need a new fence! No conversation no discussion! What a scam! Take Jan Fence off your list unless you want to bend over!
Did a great job on my fence.Other companies were more of a scam and in a hurry.Jan fence is the only company I trust Thank you Anthony
Prompt call backs and communicatikn. Waiting for the estimate.
After speaking to and getting quotes from multiple fence companies, we hired Jan Fence to enclose our entire back yard. They were very knowledgable, courteous, and extremely professional from our initial contact with them. We could not be happier with our choice.The back of our yard is wetlands so when asked what would be the best option for us, Brian, our salesperson, suggested installing deer fence in the wetlands and vinyl fence for the remainder of our yard. He was very knowledgable and explained what would be done so that we were at ease and knew exactly what we paying for. His confidence, knowledge, and honesty is the main reason we decided to go with Jan Fence.Brian was a pleasure to work with and came out multiple times without hesitation, even though we live in NY...about 45 minutes from the Wayne showroom. Gato and his hard working crew were also wonderful to work with. They knew exactly what they were doing and were extremely meticulous when doing the install. Even though the yard sloped down as it got to the back, they installed the fence so that is sloped down very gradually and looked beautiful,while at the same time making sure not to leave much space for animals to get through the bottom. Gato made sure the install was perfect and did not take any shortcuts. He really took pride in his work and weve received numerous compliments on the fence and install.Thank you very much Brian, Gato, and the rest of the work crew. It was a pleasure to be able to hire you to do our fence. We did not have to worry about what was being done one bit and are extremely pleased that you stand behind your work and products without hesitation.
Left me and my wife with a huge mess to clean up.
I have used this company for over the past 6 years.Its a name that you can trust and relay on.
AL LOWINSKI IN THE WORST SALES GUY EVER, HE NEVER CALLS YOU BACK AN NEVER REMEMBERES WHAT HE NEEDS TO DO, SO PEOPLE STAY AWAY FROM THIS COMPANY, I REPEAT STAY AWAY FROM JAN FENCING
Consumer affairs here we go unless the owner helps me out.
Very poor customer service.
The best in New Jersey
Honest and professional
Good people,Good service