The store was clean and well organized. The employees were eager to help.

Absolutely ridiculous store. My laptop charger stopped working and I wanted to be able to get one without having to order it. I would have liked to use my laptop tonight. I will be unable to because this store for some unknown to God reason believes that a normal person that doesn’t have a rich bank account should be able to afford to spend 80 dollars on a replacement charger it’s a piece of cord it shouldn’t be over 30 dollars. I genuinely don’t understand how this place is still in business when everything in the store is so utterly ridiculously expensive. I’m utterly disappointed in this store and will never be buying anything from here

As they answered questions, Jamie and Aaron were SO helpful and courteous to two little old ladies! That has been my experience every time I have visited Best Buy ... staff that is knowledgeable, friendly and helpful.

My iPhone got disabled and couldn’t figure anyway to fix it. Went to US cellular and Verizon and neither of them could do anything so I went to Best Buy just to see if they could maybe do something. Walked right in to customer service and within 15 minutes my phone was fixed. By being self employed having my phone is a big deal and without there help today I wouldn’t be able to use my phone!! Thanks Best buy!!!

I spoke with a man who handles sales with customers. He was very nice and friendly and he did an awesome job of letting me know what I need to know when picking a safety camera set for my house. I would definitely recommend going here when in need of help deciding what to purchase.

My wife forgot her laptop charger while on vacation and had to do some work. Went into the Best Buy and talked with Aaron and told him what I needed. He walked me over to the chargers and helped me look up her computer to find out the correct charger. We found the right charger and it works great. Kudos to Aaron for helping me out and even ringing me up to keep me from having to go to the front.

Ordered Online & placed item in my cart. Had to leave for a few hours & went to pay for it . I was told this item unavailable at store & delivery . Of course I could order the the same item but newer model & paid a lot more for it. With that being said, curbside pick up was great & the gentleman very nice.

Yall are killing it! I went in on a busy Saturday morning, and the staff were incredibly helpful. I just needed a phone case and a screen protector and the employees literally picked out what I needed and also explained my new phone to me. Im definitely coming back!!

Still have lots of great buys!

This is like most Best Buys, but the staff here doesnt respect doesnt seem to respect your time or your patience. They arent exactly rude, but its obvious that they dont really care about helping their customers.Id look elsewhere if you get the chance.

Mary is such a delight! Every time I come in she is so helpful and kind.

Super helpful and knowledable staff. Excellent Best Buy.Very honest group and skilled.

Staff is good. Stock is decent. Nothing extraordinary but nothing bad.

Encountered an extremely helpful employee. He took his time and carefully answered all our questions.

Good service on TV purchase. The only down was the salesman knew very little about TVs.

Friendly. Excellent parking. Great selection in store and online for store pickup. Good delivery of large items. Good prices now. Happy to have it in Waynesville.

Every time I have gone to this store, Im told to do everything online or when I doges into the there is no inventory. And now today instead of driving 45 mins and wasting my time on nothing I tried calling, even bigger mistake! The message says they are not taking calls at this store location anymore, why? They are never busy and employees are walking around doing nothing but talking to each other. After this last time of bad service, I will never set foot in another BB again. Ill just order it through Amazon, it will be quicker and more pleasant.

I went to Best Buy looking for a cable charger for my laptop. The young lady was nice and helpful but couldnt find the correct cable for my laptop even though they seem the same one. So, she took me over to the Geek Squad to ask them. The man didnt even look at my laptop, spoke to me as if I were an idiot, and said I had to order it from the company.I didnt mind that they didnt carry the cable, what upset me was the manner in which the employee spoke to me.

Always friendly helpful an I have always found what I need with the great clerks here

The employees were helpful but it’s clear that most customers are buying products online now. For most of our questions the salespersons went on line to show us what was available which was helpful but left me feeling like I could have just shopped from home.

A little pricey but up to date on TEC and TV great place for all your tec savvy equipment

Clean store with knowledgeable staff. Large selection of TVs

They said that my booster was plug and play . Boy they was wrong. I had an I.T. guy come over and my internet wasnt strong enough to support all the item I bought. But we were able to connect the important ones

Matt was very helpful and knowledgeable.

Really very knowledgeable people to assist us in our selection of what we needed covid clean plenty of parking nice store

Ordered a computer part online for same day pickup in store. Item was prepared quickly and pickup process went smoothly.

Great prices and very friendly sales people!

Not as large or stocked as a bigger city;I’ve not found the last three things I shopped for and had to drive to the city. But the customer service here is great. They want to be 5 stars. Try them.

Selection was good, variety of name brand laptops, tablets, accessories but 3 of us spent 20 mins deciding what product to buy and not a single rep was in the dept the whole time. Hopefully this wont degrade even further once the $15 minimum wage kicks in which is a shame as there are few good brick & mortar stores remaining as it is.

That Polk soundbar with Subwoofer though! It came home with me.

I tried to call and get help to help me figure out why my apple pencil wouldn’t work. I talked to a man and he explained it wasn’t his department. So he transferred me over to someone else, waited over 10 minutes and the call got hung up. I could hear the sound of someone on the line but nobody ever said anything!!

Awesome sale and free delivery!

Very helpful personel Lilli and Alissa. Thanks for your assistance with new device.

Waited 20 minutes for an employee to help us, had to physically walk over and ask for assistance. I will take my business somewhere else or just order online.

Not helpful or inclined to act interested in helping. Could have been an off day. I was going to purchase a new phone and plan. 1hr45min later, still to busy or otherwise obligated elsewhere in the store. I wasnt the only one.

My 2nd home....Im a biased nerd and its nice to actually get good tech help... AND have current tech stuff available

Large but very clean and well staffed store. Staff politely offer to help but no sales pressure. I bought a new TV after shopping the Best Buy website and was given 2 demonstrations of the sets I was interested in. Pricing very competitive. All in all, a smooth and easy shopping experience.

Never got an answer...but what else is new...you can never talk to a human being any more!!!

Unfortunately as with most things stores and services covid has taken its toll on the brick and mortar store. The staff is always friendly very helpful will greet you at the door and walk you to the specific area of your interest. And of course if something is not in store its always available online.

I was greeted nicely at the door and asked what I needed. I was directed to an associate, who picked out my product and answered a separate question for me. I then checked out. My wife, waiting in the truck, couldnt believe how quickly The transaction took. Total time in store less than 10 minutes. All associates and customers were wearing masks and sanitizing station was notable upon entry.

They were super nice and they tryed to help me find what I neededChould find what I need but they are going to order it for me

Just rude and difficult. Should be simple and easy.

Young lady that helped us was super nice!!

The staff are always young kids that are very courteous and helpful. Other than high school aged kids, who would be better suited to answer questions about technology and electronics? Exactly.

Helpful staff, was here looking at this all-in-one and exploring the option of a laptop. They just dont have much of anything in stock currently and are not sure when things will become available.

Had what I wanted, plenty of staff.

The product was picked up and was damaged. Called customer service and was told to take it back where purchased. This require another 60-mile round trip which I had to pay. Sorry customer service.

Bought some JBL wireless earbuds today for my son..the guy was super helpful

3 stars because this store is not taking phone calls. I live 1 hour away and took a chance on finding my item. Very dull lighting and not the nicest BB Ive been to.

The employees that work with the electronics are very knowledgeable (I tested a few of them to see if they knew what they were talking about), and Im happy to say customers are in good hands when talking about a new TV or appliance for their house. This is the Best Buy I frequent most as its closest to me, but its a good option. I definitely recommend for basic purchases for electronics.

Great customer service

Great place, helpful employees

Very knowledgeable and helpful.Bought two new smartphones there.Hailey was of valuable assistance.

No service, and employees playing on their phones

They are very expensive. Just went in to look around and pass time.

They are always helpful and kind

Good selection in store, online orders ship quickly to store, staff is friendly.

Everything you need electronic,great prices.

Great store for all your electronic needs.

Quick, convenient curbside service. All employees wearing masks and plenty of space in the store to maintain distance.

Tired of Amazon and dont want to see best buy die so I support as much as I can.

Had no problems. The staff was great in and out within minutes

This store is managing business during a pandemic exceptionally well. I was able to pick out and purchase an unlocked cell phone in minutes. Dink one star for not having the Google phone in stock and the phone that drew me to the store could not be viewed without purchasing first. Nevertheless, I walked out with a great phone at a silly price.

Had just what i needed. Thanks Best Buy

Great service went beyond to get me what I needed will be back

Ready to help you at the door. But will take a few minutes to get someone to help you with shopping on the inside.

I went to this Best Buy location because Apple stores are pretty much closed and I needed to replace my iPhone screen. Now I’m dealing with Apple, things can get complicated. Not only was I driving from South Carolina (A 2+ Hour Drive) but it takes some work to fix an iPhone. I didn’t realize that my iPhone screw for my screen was stripped when I took it into the Apple store to get checked. Not only did Nathan, Jared, and Brandon go above and beyond to not only call Apple but save me the hundred dollar fee to replace my iPhone. When I tell you this in itself went on for two hours, it really shows how dedicated they are for their customers. Even though it’s a long drive, this Best Buy location is my go to.

The expertise and knowledge on both visits in past 2 days was impressive. Bradley helped us greatly with purchase of a dryer and was very informative and friendly. Great customer service with Bradley and an in depth knowledge that is rare.

Its nice to able to go into Best Buy again. The shelves are a little bare but I dont think its their fault. Employees were helpful.

Great place to shop for electronics.

Have always had a good experience in this store. Very knowledgeable staff.

Absolutely great customer service, and all around good prices. When I visited, there werent a lot of items in stock because of the whole pandemic, but otherwise I cant complain at all. The staff are very helpful and more than happy to give you advice, insight and explanations on anything you might not understand about their services/sold items.

Amazing customer service!

Great experience. The customer service was outstanding

The staff is friendly and helpful, but they are not Radio Shack.

Aint what it used to be. Little selection, overpriced, employees arent very engaging. In fact, the security guard in the yellow shirt spent more time flirting with his coworker than actually doing his job. Clearly the manager here lets them do whatever they want unless all Best Buy facilities are like this, which wouldnt surprise me either. Only reason why I gave it a second star is because its red sticker deals are pretty good and sometimes you can get a great deal on what youre looking for. Visited 7/28/2020 in the afternoon.

Pretty much a good experience. Just felt a little rushed. Thinking it must be because of the virus which I understand. Just maybe slow down some.

Great place to go if your looking for anything related tech related has great customer service and has a place to repair your stuff, and great safety precautions in place😀

Had what I needed to work from home at a price I could afford.

I was looking for a camera with by Best Buy in Waynesville NC on Tuesday, the were out of it, but said they could ship it to me. I paid $300 and it was order. On Wednesday I was looking online at Best Buy at the same camera and noticed that if I purchased it on line I would have it by Friday. I got an email from Best Buy at the same time stating the the camera was shipped and it would be delivered on Monday. I thought it was just a mistake and I would get it on Friday, no mistake if you order in the store takes twice as long to ship than if you order on line. I called the store and spoke to the person that said he was the manager, told him that had happened and said him why it took so long, he was rude and told me he didnt care its just the way it is, and hung up. So if they dont have it in stock at the store go home and order it online for the same price.

I have a really bad medical issue that prohibits me from wearing a mask. They wouldnt let me in because I cant wear a mask. I tried to explain but it was a no go.Oh well. Ive shopped at Best Buy all my life.Never again.

The feller that help me out was very, very helpful! Would definitely go back. He went above and beyond. Even waived some fees.

Terrible customer service. Several employees on the floor walking around, but no one apparently works in the television department.After finally giving up and walking back to the front of the store to ask for help, I find 3-4 employees loitering around the entrance one of which offers to put me in the que for assistance.The place had more employees than customers at this moment and they had to put me on a list?!NO THANKS! I will gladly spend my money elsewhere.

Great customer service! They ask you at the front desk what you are looking for and send someone to help you with your purchase and any questions you may have about their different products you are interested in. Being a musician, I need certain items that apply to what Im doing so it helps to have best buy employees that know what you need. = )

Wonderful personal service

Helpful associates and good stock

The workers are so nice

This is a great Best Buy. Usually friendly sales people as well fully stocked shelves, wide aisle, air conditioned, Geek Squad. Also the highest LEED certification available which verifies the building meet certain efficient standards.

Half the staff has no idea what they are doing. Mask are required depending on who is working apparently.

Totally Awesome. Excellent service.

Nice crew delivered our new washer and dryer but were quick to find any excuse for why they couldn’t install them. Disappointing... my husband and I ended up having to install them ourselves.

Staff where very helpful and nice. Loved my experience

Tried to return an item that was ordered because it was not in stock within 45 minutes of purchase. I was told it could not be done and would have to be returned once it was sent. The reason for returning was that I was told by the salesperson that it would arrive within 3 days of purchase. The email I received from Best Buy stated I would receive it in 10 days. This was a projector for a kids day camp at a church.

My friend and I were looking for a laptop and an iPad. During this age of Corona, we were greeted at the door by an employee wearing a mask (all employees that i saw were wearing masks) and she asked what we were shopping for, we told her and she called on her radio and Ryan quickly came to help us. He was great! Ryan stayed with us the entire time and answered all of our questions.

It would help if they had envitory

Nice clean store, thats dog friendly!

Friendly staff and well stocked.

Told then what I needed and am very pleased with the product.

The store had everything we needed, however our credit card was compromised during or after the purchase.Be aware!!

Weird people here every time. Almost worth going to Asheville Best Buy